#2 5 Use Cases of Business Rules | ServiceNow Practical Use Cases

[@DocumentsRana]

You are best tutor on You tube.

[@D-Abhi]

Thanks for your Tutorials....In scenario 2....for that business rule it will calculate the attached incidents only which are attached after writing BR , It won't work retroactively!! for ex. if there is already one incident is attached before writing this BR and then we again attach one another BR then it'll show "Associated Incidents" as 1.

[@javabeans9575]

Nice Presentation, nice explanation. Very Helpful, Thanks!

[@SAASWithServiceNow]

Glad it was helpful!

[@sunayanapatthipattla9732]

Very thankful for your efforts 😊,we are looking for more videos from you ,we will support you

[@SAASWithServiceNow]

Thank you so much 😀

[@SAASWithServiceNow]

Thank you Sunayana. Keep learning and Keep Growing. Our Website: www.saaswithservicenow.in Our Facebook Page : facebook.com/saaswithservicenow Our Discord: discord.gg/mcevNeE

[@shilpritz3719]

Thank you somuch!!!!!! Learning so much from you Sir

[@SAASWithServiceNow]

Thank You Shilpa. Keep learning and Keep Growing. Our Website: www.saaswithservicenow.in Our Facebook Page : facebook.com/saaswithservicenow Our Discord: discord.gg/mcevNeE

[@user-go1nm5im1t]

Great content thank you!

[@amanrathore1440]

(function executeRule(current, previous /*null when async*/) { // Add your code here var before=new GlideRecord('incident'); before.addQuery('rfc',current.sys_id); before.addQuery('state','!=','3'); before.query(); if(before.next()){ current.setAbortAction(true); current.setWorkflow(false); gs.addErrorMessage('please first closed the change request'); } })(current, previous); sir i have write this script but this script does not work please let me know it is right or wrong

[@paththisambasivarao8401]

Nice Presentation, nice explanation. Very Helpful, Thanks! On the scenario 3 : how to update the request state as well with closed complete ? like we are closing all catalog tasks and updating RITMs but still the request is open state ..please share the code for that..

[@nows5167]

Thank you Gaurav.

[@D-Abhi]

In scenario 3 ... why are you gliding the sc_task record when it is already selected in table

[@bachaf6413]

This is a great video, well explained and executed. Can you make a video on ServiceNow integration with other tools, such as Twilio, Sailpoint IAM/IIQ and etc.

[@SAASWithServiceNow]

Thank You. Which module you want to integrate with. Keep learning and Keep Growing. Our Website: www.saaswithservicenow.in Our Facebook Page : facebook.com/saaswithservicenow Our Discord: discord.gg/mcevNeE

[@bachaf6413]

SAASWITHSERVICENOW how about User module?

[@SAASWithServiceNow]

Bach AF Sailpoint?

[@bachaf6413]

SAASWITHSERVICENOW surely

[@vijaychandra9946]

Thank you.

[@gouravaggarwal9357]

Thanks a ton:)

[@SAASWithServiceNow]

Thank you Gourav. Keep learning and Keep Growing. Our Website: www.saaswithservicenow.in Our Facebook Page : facebook.com/saaswithservicenow Our Discord: discord.gg/mcevNeE

[@cacurazi]

Regarding scenario 3, the workflow is automatically closing the RITM & REQ after the tasks are closed completed.

[@seasuccesschannel2628]

Good one

[@user-kw3ye4ve6i]

Hello Sir , USe Case no 2 , perfectly working fine but after when i removed the associated Problem ticket in incident form, count is not updating from 2 to 1 . It remains at 2 only in Associated_incident field . To fix this issue do we need to create another BR ?

[@ImranAli-hr6dd]

Hi sir, if I want to show the bold text for the "This work note is updated in the current. number" how to do that can you please share the code? [5th use case ]

[@SAASWithServiceNow]

Hi Imran, You can use [code]YOUR TEXT[/code] in worknotes

[@am.1755]

thank you more videos on use cases sir

[@SAASWithServiceNow]

More to come! Keep learning and Keep Growing. Our Website: www.saaswithservicenow.in Our Facebook Page : facebook.com/saaswithservicenow Our Discord: discord.gg/mcevNeE

[@am.1755]

thank you

[@am.1755]

@@SAASWithServiceNow give gpay/paytm/phonepay in description so that all can support this wonderful teaching cause.

[@SAASWithServiceNow]

@@am.1755 Thanks for your suggestion. I am fine not to go with money support from viewers as this my passion and I want people to learn free of cost. I earn enough with my job and little bit from my channel for my bread and butter. The best support I need Sharing of my channel, videos and get more subscription and spread more learning. Still someone is capable and want to give more support, there is a button on every video on youtube to buy applause for a video.

[@am.1755]

@@SAASWithServiceNow so nice of you all the best for everything god bless you thank you

[@hemanth208]

In scenario 2: if u add a problem to an incident, ass incident is 1 but now if u replace that problem number with other problem in same incident, then count in first problem won't get updated to Zero as per ur script

[@SAASWithServiceNow]

Hi Hemanth, Thats true. These are just examples to understand creating BR. Focus is not on all the requirements and scenarios. Please let me know if you have any question.

[@fundamentals7377]

Scenario 5: If you ever want to remove time stamp in parent problem record work notes - please try the following: var WorkNotes = current.work_notes.getJournalEntry(1); var lines = WorkNotes.split(' '); lines.splice(0,1); var newWorkNotes = lines.join(' '); var h = new GlideRecord('problem'); h.addQuery('sys_id',current.problem); h.query(); if(h.next()) { h.work_notes = 'copied from problem task'+current.number+' '+newWorkNotes; } h.update();

[@RandomVideos0486]

is there a difference " " and ' ' ?

[@muditgupta4982]

Hi, I dont have agile module in my PDI. How to enable it?

[@sumanpalisetty6096]

Agile Development 2.0 plugin (com.snc.sdlc.agile.2.0)

[@sadanandkoli]

@@sumanpalisetty6096 Thank you

[@Crazy2Brothers.]

Create a incident task automatically after incident is create By using business rules How to do that

[@amanrathore1440]

hy bhasker you have try below code (function executeRule(current, previous /*null when async*/) { // Add your code here var gr=new GlideRecord('incident_task'); gr.initialize(); gr.assignment_group=current.assignment_group.sys_id; gr.priority=current.priority; gr.state=current.state; gr.assign_to=current.assign_to; gr.short_description=current.short_description; gr.incident=current.sys_id; gr.insert(); })(current, previous);

[@amanrathore1440]

you have to write your own code what u want

[@amethystgarcia7257]

Hello. I'm a newbie in ServiceNow. Regarding Scenario 2, I tried a different way to solve this. Could you please check if this is okay? Table: Problem When: Display Script: var ga = new GlideAggregate('incident'); ga.addQuery('problem_id', current.sys_id); ga.addAggregate('COUNT'); ga.query(); If(ga.next()) { current.u_associated_incidents = ga.getAggregate('COUNT'); }

[@amethystgarcia7257]

@SAASWITHSERVICENOW I hope I could get a reply from you. Thank you very much in advance!

[@FaneAncient]

(function executeRule(current, previous /*null when async*/) { // Add your code here var gr = new GlideRecord("problem_task"); gr.addQuery("problem",current.sys_id); gr.query(); while(gr.next()){ current.u_problem_task_count = gr.getRowCount(); current.update(); } })(current, previous); This also works and updates properly when problem task is created or deleted