What Is Salesforce Customer 360? | Salesforce Explained

Salesforce Customer 360 is an integrated CRM platform that connects your departments and customer data. Everyone gets a single, shared view of your customers. Think of it as a circle of information about the customer, with the customer in the centre.
Not sure what exactly your business needs? Take a look at the Solution Finder to get YOUR Customer 360: salesforcecustomer360.herokua...
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Salesforce Explained is a weekly series that answers Salesforce's most searched for questions. Subscribe and turn on your notifications for new episodes!
00:00 - Intro
00:20 - What is Salesforce Customer 360?
00:47 - Cons of working in silos
01:58 - Benefits of using Salesforce Customer 360
03:30 - Products featured in Salesforce Customer 360
07:18 - Customizing Salesforce Customer 360
08:45 - How does Salesforce Customer 360 work?
Watch more and learn more on Salesforce+: www.salesforce.com/plus
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About Salesforce: Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments - including marketing, sales, commerce, and service - a single, shared view of every customer.

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Have additional questions about Salesforce Customer 360? Let us know and we'll work to address them in upcoming videos!

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