Optimize Your User Notifications with Flow Builder | Automate This!

[@beavertonmarinerfan]

Becka, in your flow why did you have to use the asynchronous path for the Slack messaging? I’m still trying to understand why we need asynchronous pass. Thank you in advance.

[@Purple_Insights_Becka]

A couple of reasons. Most importantly - Flow does not allow the standard Slack actions to be put on a Run Immediately branch. Because it is an external callout, it either has to be scheduled or run asynchronously. It's also just good development practice to only put what's truly necessary on your Run Immediately branch. Instead of jamming up your automation with everything trying to happen all at once, let the important stuff go first & everything else async (or scheduled). That being said - the async branch in this scenario fires almost immediately, so the behavior feel immediate, even though it is technical not.

[@awesomekj5812]

I would love to know if there is any other functionality in business hours apex action otherwise why we could not set the SLA Due date using formula field or any other flow ? Why we have to use the app exchange for it ? Also curious to know in 2nd use case ....did Mr. Mike got into limit issues while sending out Emails using native email functionality ? How many emails were he sending out this way ? Thanks