Samsung Smart Door Lock (SHP-DH538/SHP-DH537) - Installation Guide

[@crazyAUSTRALIANvids]

If you are here because the latch doesn't move when you open the handle, it's because the latch rolls backwards when it unlocks. The two guide rails inside the latch drop when it unlocks allowing it to roll the wrong way. Just spent an hour to find that out, it's not listed anywhere either

[@DDLSupportandInstall]

Hello, that is correct. Unlike conventional door locks, the Samsung mortise middle latch does not pull back or retract when the handle is pulled or pushed down. Instead, it folds the opposite way when the handle is engaged. That way, when you're trying to open the door, all you need to do is push/pull the handle (for push-pull handles) or pull down the lever then, pull or push the door as the latch will just flip out of the hole. We will take note of your feedback and use it as a reference for our future door locks. Many thanks, DDL Australia

[@gavinbroomhall3160]

There is an engineer laughing at me somewhere. 😂

[@jasminem2499]

Thank you so much, just sitting trying to figure out why that's the only thing not working 😂

[@michaelryan3843]

Thanks. Have just spent an hour looking at this issue before I closed my door - worried it would not open

[@mitju7]

​@@DDLSupportandInstall you really NEED to do a close up dedicated video explaining this because it's so difficult to comprehend!

[@korruptoneify]

Thanks for this very high quality video guide. Tried reading the one that came in the box and it really didn't make any sense. This video instruction is fantastic and saved me lots of headaches. Thank you again!

[@rafaelsarti3203]

Blz

[@eduardocorreia1283]

Traduzir

[@zacherygore4970]

We ended up exchanging this model for the slimmer version kzbin.infoUgkx0jZ_lGlDVJhDnmagEU8gn47cmfPNlLQU because it was too wide for the only door trim area that made sense to mount it on. However, we should have just noted the dimensions prior to purchasing. Otherwise, we love the doorbell. It works perfectly, and the video is very clear, even at night.

[@bosha666]

Can you install this lock on a double door? Do you require any additional hardware to install?

[@ma93293833]

your video showing installation on metal door, how about wood door?

[@one688easy]

What model to replace this 537 without extra drill my door?

[@richaneesh]

What's the point when the manual keyhole and key is anyway added to it?

[@guynz]

My door thickness is 38mm and on Samsung installation guide it shows door thickness 38 to 60mm but elsewhere it says minimum is 40mm. Can it be installed on my door?

[@smartlockinstallation]

Yes Ramin. 38mm is fine

[@thesickjester]

Hoping someone can help. I've installed it, created the pin, everything is working; but when the door shuts, it doesn't lock/arm? Followed every guide online and no luck. Any ideas?

[@johnpatrickzape2974]

Hi we already install the samsung dh537 but the latch bolt dont perform when we open the door now its lock forever

[@mherion89]

thank s for the instructions, do you have a copy of installation paper template?

[@ddlsupport9997]

Hi Elmoo, yes we have, are you able to send us an email to [e-mail] and we'll reply to your email? Thanks.

[@gerard5156]

Mine doesn’t lock when closing… I can manually lock it but it won’t automatically. I’ve factory reset it again even though it’s brand new; fresh out of the box. Held down the sensor and pushed close and it makes a incorrect sound Can anyone help?

[@sallymackenzie2887]

Mine too. I moved the buttomn to auto (A) instead of manual but it doesn't lock when I close it. Or when I press çlose'

[@s14sx]

This happened to us yesterday after a month use, we closed the door, chimed away then the dead bolt wouldn’t move and the key pad wouldn’t light up. Spoke to tech support, they guided us to remove it and check some things and in the end we had to go swap out for a new one from Bunnings. We just hope it doesn’t happen again cause it’s our main door lock.

[@ivanidinzunza2543]

Installed it but the latch doesn turrn when the leaver moved.im afraid of closing the door because the open door sensor works great???? Is it wrong

[@ddlsupport9997]

Hello! The latch turns soft when you pull down the handle. It's not meant to retract as Samsung had designed it uniquely. So when the door is closed, you just need to pull down the handle so the latch will turn soft. Then, when you pull/push the door to open, the latch will just flip out of the hole.

[@keeva]

In step 9 at 5:15, my dead bolt doesn’t pop out when I push in the latches. Is this an installation problem or something else? Among other problems, the “close” button does not lock my door at all from the inside. From the outside, it also does not lock, it would lock/open/lock/open consecutively like it has a mind of its own. What’s the solution? I factory resetted already, still the same.

[@ddlsupport9997]

Hello @Rain, yes it can possibly be related to installation. Please call us at 1800 665 397 or send us an email through [e-mail] for further assistance.

[@alkasunuran]

Hi there! Did you get it fixed? I have the exact same issue you have.

[@ddlsupport9997]

Hello@@alkasunuran , for further assistance, please call us at 1800 665 397 or send us an email through [e-mail].

[@A1ko202]

how to unlock it if i try four times and still can't open, my fingerprint sometimes recognize it and i easily open and sometimes can't recognize my fingerprint anfd i can't open the door. what i need to do?

[@ddlsupport9997]

Hello@joan, please call us at 1800-665397, Our Technical Support Team will be happy to further assist you.

[@BrendonWalkerAU]

I love how they use high quality Duracell batteries in the video, but give you shitty cheap batteries in the box!

[@ddlsupport9997]

Hello! May I know what batteries were you able to get out of the box? Where did you purchase the lock?

[@reaki10]

Worst digital door lock ever. 5 days after the installation just stopped working.

[@smartlockinstallation]

Most of the malfunctioned locks I experience are because of incorrect or careless installation. You can contact DDL for warranty or repair

[@Meng2618Hong]

All samsung front door lock built with very poor quality and quality of expensive. It was terrible as my experience