Samsung tv wifi problem troubleshoot steps and wifi fix

hello everyone, so my Samsung tv js7000 model gave me the WiFi issues and i tried fixing it for a long time and couldn't. This problem is not only for the js7000 series. I had warranty on my TV, mike from TV visual and video corp came by to fix it. In this video i will show you the issue, and the trouble shooting steps you can try and look up, and how to change the WiFi card if all fails.
#samsung #tv #wifi #troubleshooting
video time stamps :
Intro/model TV info - 0:01
clip of problem - 2:03
troubleshoot steps- 3:45
WiFi card replacement- 8:01
This is my tv js7000 model
www.google.com/amp/s/www.digi...
Here is how to setup usb for firmware update
downloadcenter.samsung.com/co...
Website for tv parts:
encompass.com/model/SMGUN55JS...
Check the comments for anything that might also help you
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[@fmhoney6409]

What is the name of device the engineer replace on the WiFi board

[@deezreviews]

That piece he pointed to and replaced is the Wi-Fi card or module itself. The other green board on that black housing is for the Bluetooth

[@fmhoney6409]

Kool Have you got any source u could point me to, to obtain one

[@deezreviews]

@@fmhoney6409 do you have the same model tv as mine?

[@deezreviews]

@@fmhoney6409 you can try encompass.com let me search a little more on the site for my model, there is a variation of each model so you would have to know yours

[@deezreviews]

encompass.com/model/SMGUN55JS7000FXZA If you click on the right model encompass.com/item/10240933/Samsung/BN59-01194A/ Check the model number and search it on Google a bunch of them do pop up. Also check that link to see what model the Wi-Fi module is compatible with so you know if u have the right one.

[@romnickarcartado7219]

Great i found this video.. we have same issue. Thank u

[@johnadeoluoshatuyi4105]

Thank you, your video help a great deal.

[@AL.Mustarziq]

Wonderful guide. Under rated definitely. I am using LAN instead of wifi, WAN card problem and samsung demands 25k for replacement. Their pathetic engineers were of no use

[@deezreviews]

Thanks, I think Samsung tv’s were way better back in the day

[@jovelousgamingstationJovySCala]

thank you for tutorial bro

[@deezreviews]

Thanks for watching check out my channel, think about subbing

[@WVdavidB]

I just got a free 2012 vintage Samsung from my work since our office closed. Same exact problem with how it cannot find the wifi yet everything else around me is connected. Grr

[@bethdavis7812]

Can I do this using my Spectrum cable TV remote or do I need the Samsung remote?

[@bonmadam]

Who would have thought. Firmware for updating tv. What happened to the 3rd troubleshooting ? My only problem is slow WiFi considering the price Optimum charges. Great vid! 👍🏽👍🏽

[@deezreviews]

Thanks, lol the 3rd troubleshooting at the end was my bloopers moment I happened to burp. Lol so thought it was funny added it in there at the end.

[@GeorgiaMade404706]

I’m having this problem on both of my brand new Samsung TVs! This is unacceptable, brand new TVs should not have this issue. For the cost of these things I could’ve got 4 Vizo TVs for the same price I bought 2 Samsung’s for. Will be returning

[@deezreviews]

Wow, on the new tv’s as well. That sucks

[@leoganapin4620]

Hi man, I have samsung smart tv UN55 and it doesn't pop up the wifi connection. I try to fix step by step in youtube but it doesn't work at all, and if I connect the wired internet connection and its work.. So that's mean my wifi card is broken? Thanks if you help me fix my wifi problem.

[@JohnDoe-yh9gi]

Did the following: 1. Unplug for 10mins -fail 2. Factory reset -fail 3. Firmware update via cat5 -fail - didn't detect an update (1570) 4. Router next to the tv and cat5 - worked Will try to look for update online and update via usb. TV is 10 yrs old.hu9000

[@geralddserna]

So did that fix it and what was the cost

[@Steele44320]

What service and router dd you have when that happened?

[@deezreviews]

Spectrum, and the model number of the router is in the netgear video I have up I’ll have to check when I get a chance. But I had Verizon before spectrum and it did the same

[@user-br1pu5th6z]

My tv has the same problem ..everything is fine except the wifi connection ..It would be great if u reply to this deez..My tv's firmware version is 1550 but the website's last version is just 1530 ..how will i update the firmware if its older than the one in my TV currently...or can I just remove the WiFi card connectors and join it again after sometime MYSELF??

[@deezreviews]

If you want you can try the 1530 firmware from the website, make sure the usb drive has nothing on it and unzip the file before you put it on the flash drive. Maybe reverting it to a older firmware might work. I’m not exactly sure. Did you try to factory reset your tv? I like to try everything possible before opening the tv up and having to pay for parts or someone to fix it

[@mommymiranda301]

how much did u pay for the replacement and service?

[@deezreviews]

I had the extended warranty I paid around 100$ for

[@cinemafile7081]

and you mean you didn't put the link for the upgrade ?

[@deezreviews]

You can try finding your wifi board here encompass.com/model/SMGUN55JS7000FXZA

[@TheXxXxX86]

I have the same issue with curved screen. I tried the troubleshooting but nothing works. So how do i get the replacement part? Is this guy a Samsung technician ?

[@deezreviews]

You can try looking up the model tv on this website and find the part encompass.com/

[@deezreviews]

When I bought the tv I bought the warranty with it from Amazon at the time, and that was the contracting tech they sent out to me

[@cadjet37]

You don't show the tv working afterwards. I suppose it scruffy l actually works

[@deezreviews]

It’s still working after it was fixed, did not have a problem yet.

[@calikokat100]

i can never understand why this is such a prevalent problem with samsung...i went thru this problem...now i avoid samsungs ...luckily i bought it at costco so it was easy to return...ive never had aproblem with other brands...just samsung...its ridiculous how they cant get this solved...people spending a thousand dollars and having to put up with this problem...this is an ongoing prpblem whihch has been going on for years with many of their models...and still they barely even recognise there is a problem

[@deezreviews]

Back in November I had a chance to buy a 70inch Samsung tv but because of some of these issues I didn’t buy it. I went with a lg 70 inch instead. I also do have a friend with the same issue he had the tv model below this one. His tv updated a couple of years back and the Wi-Fi just stopped working. So they lost out on my sale, I wonder how many others they lose out on because of these problems

[@calikokat100]

@@deezreviews i switched over to LG too...and never had a problem since

[@deezreviews]

@@calikokat100 so far so good we’re winning.

[@Pixel.Dystopia]

my frame tv has no usb port, so i can't update the software. 60 seconds unplugging didn't work, reset didn't work, dns change didn't work, wifi router is not the problem...help I'm desperateee T.T

[@deezreviews]

Does your tv have a lan port for wired internet?

[@deezreviews]

And do u have personal hotspot on your phone you can try to connect to your phone Wi-Fi

[@ItsmeEpik607]

My TV is like it tv I tried wired,wireless and even USB wifi IT DIDN'T WORK

[@deezreviews]

Sir Paul Alexander did your tv update the firmware from the usb?

[@deliverysahnoebreeq5583]

High, how r u?

[@racquelwhite9015]

Handsome! Nothing worked for me

[@guyprimo6414]

Im having almost the same password. MODEL UN50NU6900FXZA. I noticed that the USB port stopped working, so i did the best thing i restored the tv back to factory default. I figured that was it. Nope not me i always get the problems Noone can figure out. Anyways. Now no wifi. So tried everything even went into the development menu. I didn't see any thing wrong. Now no Wi-Fi USB port downloaded the new update but I can't install it because my USB port don't work.. connected it to ethernet that works but I can't do any updates that way. The main issue with the Wi-Fi was it said it had no network certificate I called Samsung fuck down the websites everything and they said I have to contact my ISP provider which is bull. I wouldn't mind using the TV off the internet but on my devices connect through my TV and my Alexa any suggestions

[@hasaji6444]

Just buy a main board simple

[@deezreviews]

Changed out that Wi-Fi module and it worked for mine

[@nicholasgiambrone3018]

My tv has the same problem. Everything is working but it just won’t connect to a server to online.

[@deezreviews]

Nicholas Giambrone did you run thru the trouble shooting steps I tried in the video? Cause I know Samsung tv has the one where you manual set the dns setting to 0’s I think

[@nicholasgiambrone3018]

@@deezreviews yea it does. I tried 0000 or 8888 and even 8844. I looked up so many ways. This happened out of the blue. Had it for about a year. When I go to network and it says wireless or wired and I click on wireless because I always had it on wireless and try clicking on my network that it normally runs on. Nothing pops up. Not even another network.

[@deezreviews]

Ouch your sounding like my situation, did you try the firmware update? By putting it on a flash drive and putting it on the tv?

[@deezreviews]

Only other way I’m thinking if that didn’t work is to some how get a wired connection to your tv

[@nicholasgiambrone3018]

@@deezreviews ok what’s the firm update and how do I get it. I can put it on any drive?

[@TheDavidvilla10]

Good but too much to do

[@deezreviews]

Sometimes even while trying all the toubleshooting steps it’s hard to find a solution without getting into contact with Samsung

[@hasaji6444]

Panaosonic best TVs

[@deezreviews]

Lol I have a Panasonic tv in my attic from like 90’s crt with the big back still works.

[@mayankparkash5145]

Usb is my last resort

[@michaelhightower8160]

🤔 WOW WHAT HE IS WORKING ON IN THIS VIDEO ISN'T 😲THE WI-FI 👀MODULE 🥴🥺! IT'S THE TV CAMERA MODULE ON TOP 🤔.LOL I KNOW THIS BECAUSE I HAVE THE EXACT SAME TV IN THIS VIDEO 😎👍!And that what he is fixing doesn't have anything to do with the Wife connection you wasn't getting 🥴🥺🤨.

[@deezreviews]

My tv does not have a camera on the top. I know the older 1080p TVs probably 2 years model before that one that did have the camera on top you were able to press down on it and it would pop up

[@xxcuetippxx]

@@deezreviews glad he knows that isn't a Wi-Fi module because he has the same tv as you. However I bet every person watching this knows its a Wi-Fi module and he's clipping on the single black snap on round wire used as the antenna, and a camera has a ribbon cable connection not a single wire. Some people are ignorant. I'm having the same issue with my Samsung UN50EH5300. Its been like this since About 3 weeks after I bought it however I hooked it up via a cat 5 cable and it worked so I just left it. I didn't care because It worked so I just left it that way. Well last week I wanted to cast from my phone and It wouldn't work cause it said I wasn't on the same network. Well now I want to be on the same network so I can cast from my phone so I will need to go look for a new Wi-Fi module. I hope I don't try and replace the camera on my TV cause I don't have a camera on my TV at all. Unless he knows something I don't know!

[@deezreviews]

@@xxcuetippxx LOL, I didnt want to say anything but that was great thanks. Did you check to see if your tv is updated latest software since it’s wired? You can try this website it might have the part encompass.com/ if you can find the part number of the Wi-Fi module on your tv it will be easier to find online

[@xxcuetippxx]

@@deezreviews No problem I cant stand people like that. Like yu made a video of him swapping the wrong thing out. I do have a question did that fix your issue. As far as mine its the Wi-Fi module that's bad. I did find it on the website you posted. Its the same one used on about 25 different models so that's why so many have the same issue. Thanks for the video I kind of figured that was it but like I said its been connected wired so i never thought about it until I tried to cast from my phone and it wouldn't work and this issue is its cause its not on the same network. So I ordered the part. I'll keep you updated when it gets here.

[@deezreviews]

@@xxcuetippxx yeah, it’s been working ever since, been a couple of months now. Glad I could help you out. How much did the part cost?

[@theblacktherapyshow7291]

Why do people play stupid music instead of just talking.SMH 🤦‍♀️

[@mjj5276]

Samsung tv's are plies of shite.Never again would I spend money on their sets.

[@deezreviews]

Lol around Black Friday Samsung and lg had a 70 inch on sale. I bought the lg.

[@mjj5276]

@@deezreviews Wise choice.

[@deezreviews]

@@mjj5276 I had a 4k insignia in my room that also failed after 2 years, a small black spot appeared at the bottom of the screen and then after a week it would not turn back on.

[@mjj5276]

@@deezreviews They're basic sets though,although you should be getting more than two years from any TV. Things aren't made as good as they used to be.

[@deezreviews]

@@mjj5276 true, I feel that quality has went down