Amazon Exchange SCAM ! BEWARE !

[@TheBongRapper]

You should have complained about the delivery agent. I work in amazon as a customer support executive and i know how strictly we take actions against this kind of delivery agents. This was a completely unfortunate case. Amazon never support this type of behavior. Being an amazon employee i felt bad and like to apologize for the inconvenience.

[@jaswanthkumarreddy3446]

I have tried to exchange 3 times .. every time I'm getting imei mismatch error and I'm fed up doing complaint as no one is helping

[@synysterdavid1704]

@@jaswanthkumarreddy3446 when your phone exchange didn't work,can we cancel and get a refund?

[@jairussiriyalaofficial8922]

@@synysterdavid1704 you didn't saw the video also I think ... Yes ofcourse.

[@jairussiriyalaofficial8922]

@@jaswanthkumarreddy3446 IMEI mismatch how can that happen.. ? lol. 🤣

[@YatoYadav]

Theek hai bhai..... Customer service chat box nahin hai yeh 🤣🤣🤣🤣 poora wahi verbiage yahan chep diya..

[@tonyjackson8251]

I am a amazon delivery driver.. For phone exchange we only check display, body and IMEI number. Scratches is not a problem

[@avinashcmetri1253]

Real

[@RitaDevi-m5p3g]

Agr exchange krte time sreen damage ka option select kiya ho to exchange ho jata ha na ?

[@SIDDHARTHFF30]

Bro agar ham dusre phone se order kare jo hame exchange nhi krna aur pehla phone jo hame exchange me dena ha to exchange accept hoga kya?Pls reply

[@SIDDHARTHFF30]

Bro agar ham dusre phone se order kare jo hame exchange nhi krna aur pehla phone jo hame exchange me dena ha to exchange accept hoga kya?Pls reply

[@tsferocious3359]

​@@SIDDHARTHFF30vo hota hain bhai par phone jise exchange karne hain uski test karni padti hain

[@hasanbohra6779]

Happened to me from Flipkart. The delivery guy bought 2 more persons. Whom he brought to sell it directly, so he just started picking nonsensical problems which were not there, and gave wrong inputs in the check list. And asked me to give extra money or cancel it. What his intentions were to get the phone at as cheap as possible and cancel the exchange and sell it to someone at good price and get some money. I understood what he actually wanted so I just cancelled and ordered again. The next guy was honest and came alone and took the phone without any issue. Do not, I repeat do not get into their traps.

[@mdtauqiralam1018]

Yeah bro Flipkart already gave that what are things need to check Minor scratch doesn't matter

[@Dev_9726]

😮

[@ypvsnaidu]

3 years ago I exchanged my old phone for Samsung S7 via Flipkart. I asked my friend to shoot a video of present condition of my phone while handing it to the delivery guy so that I could use that video later if problem arises with FK. Needless to say it went smooth without a fuss. He even gave back the protection case of my old phone saying FK doesn't need it.

[@sandeepreddy26]

I am from Hyderabad and there no problem here I have bought mi11x by giving realme C2 he didn't even told a word and took the old mobile and gave me the new one

[@evkagyan8598]

You mean you scammed Amazon

[@BlueWindYT]

@@evkagyan8598 exchange kiya hai 😂 mi 11 x pai 5000 exchange discount hai

[@stech1262]

Hii did u get your money back and u have phone also

[@nilsong1902]

@@BlueWindYT yes mi11x pe extra 5k exchange discount de rha hai amazon wale

[@minhazansari2271]

Me to I also order mi 11x and exchange my poco x2 and the exchange process was very easy

[@rostianfernandes5898]

I had this experience just yesterday, when I tried searching for amazon mobile exchange scam I stumbled upon this video. I can relate to every word you have said. The delivery guy who came for the exchange seemed suspicious from the time he came. He even went ahead and took the otp for delivery and was trying to get away when I stopped him and told him he cannot move unless I have spoken to Amazon. I am going to take this up with amazon today and ensure that they take strict action and stop fooling customers. I am from Mumbai btw.

[@Anonymous-ph4di]

What happened then??

[@casanova919]

Can you update on what happened?

[@_stardust__]

I ordered Samsung Galaxy S22 Ultra from Amazon on 7 october 2023, the Phone was attempted for delivery today on 13 October. It had exchange item for Redmi 5A phone which had a exchange value of Rs 1600 only, The delivery person came and was saying directly, they need extra money to deliver the order. Or else they will reject it and return. I told, I have already fully paid it online and Rs 129 exchange fees was added. So what is the extra charge about. If you dont want the exchange, cancel the exchange, I'll pay the extra Rs 1600 on amazon, let me talk to customer care and confirm it. The delivery boy told, No we dont have time for that, You do all of these customer care thing just and went away. I immediately reported this all to the amazon customer agent, both on chat and call. They told, the order will be reattempted for delivery the next day with another delivery agent and action will taken on this delivery agent. But after few miniutes, the order was cancelled. I booked it for sale price of Rs 65000 around, now the price has increased drastically. Just because of the scamster delivery guys, I as a loyal customer, waited for the phone for so long, paying money upfront, but still order cancelled and now struck. Feeling totally hopeless and dissapoint to the core. This is the ecommerce reality of India now!

[@video_junction]

Flipkart is worse than Amazon in this regard.

[@VVarun97]

True that

[@utkrisstshankar8362]

Very true bro

[@himanshugupta5927]

agreeeee

[@martinvkumar1]

My 9500 is stuck in Flipkart. Payment failed and no refund yet after 21 days.

[@ikrgaurav]

@@martinvkumar1 contact consumer support.

[@nishantrawat9721]

I suffered a similar misfortune. Had ordered Samsung a52 with an exchange. Where the delivery guy intentionally cancelled my order as he was unable to find any problem with my device. And he just entered wrong details multiple times in his portal which eventually cancelled the delivery.. I disagree with your opinion with #amazon being innocent as if issues are being communicated to customer support. They should revise their policies or work on the process of exchange to control this sought of #customerabuse by their delivery partners.

[@valak3784]

What about your amount refund

[@upennegi]

I have also faced the same problem 2 years back. I ordered phone from flipkart and my phone condition was excellent bt still their wishmaster denied to give order. Bt yes he didnt demand for any money. He was so rude too. And then i reorder from amazon and they took it so easily without any complaint.

[@jat1n25]

Be sure to report it to Amazon, this will help them sort out their supply chain! Thanks for spreading the awareness..

[@rahuldasgupta5996]

I never prefer any exchange like that😂 it's better to sell separately.

[@anonymousguy1785]

Bro tell me how to sell old phone online?

[@rahuldasgupta5996]

@@anonymousguy1785 post ad on OLX and then people nearby will contact you.

[@vp351]

Like cashify?

[@bamaniayash6090]

@@rahuldasgupta5996 yes same happened with me

[@rajkirve1905]

Some time its good and some time its bad

[@Apollo26gaming]

Have exchanged 2 phones with flipkart. Both were around 2 years old. Didn't face this issue. Most recent exchange was a redmi 5, bought for 8k, exchanged for 9k and got mi 10T. Well, to be honest, 7k for phone and 2k discount.

[@Nobody-xp6ip]

Flipkart also is a little bit specific in this field. But they just refuse it straight away and they don't try to compromise or scam people, but thier delivery guys also create a big fuss about this.

[@RAHULROY-fz1te]

This happened with me too.

[@DANBLYTON]

Flipkart authority approve but pickup agency refused.. inspite of clearance from flipkart

[@Shirish0444]

Flipkart's delivery guys are very rude too

[@vishalupadhyay4358]

Bro read details about exchange condition. Clearly written that even broken part missing screen out phones will be exchanged though for lesser price. Please show them official site agar koi bakwas kre apse to

[@Nobody-xp6ip]

@@vishalupadhyay4358 Well I also have am exchange due tomorrow. Let's see how it goes. Site says that product will be accepted in any condition.

[@navalchauhan2241]

Worse case in Flipkart. Even for minor scratches they would simply reject the phone. Had comparatively better experience with Amazon (pune region)

[@madhuaryal5336]

Old phone main to scratches to honge hi. What's the point of exchange if you do not accept scratches? Agree there should not be any screen damange and all keys and function should be working

[@fr.shashank]

My exchange was done in 2-3min... Took iqoo 7 with exchange of poco x3...got 12k discount... And the delivery boy was gamer we had good conversation also☺️

[@fr.shashank]

Through amazon

[@TheKoushikdas]

I too faced a similar kind of incident while exchanging phone with Amazon. I had to cancel the initial order and later re-ordered the new phone and exchanged it. The 1st delivery person was a bit of a fraud whereas the 2nd delivery person was very nice and exchanged my phone without even asking anything. Seems like few Amazon delivery people are always trying to fool the customers by cheating them. Thanks for sharing your incident over youtube so that it can be seen globally.

[@conquerorofevil8776]

well whole indian is curropt mostly. even in govt. they are sitting there to earn extra.

[@EkHindustani0]

Sir mai bhi Amazon delivery driver hu or exchange ke time pe jo customer ka old phone hota hai usme 3-4 steps hoti hai 1. Mobile screen check 2.Body chak 3.Amazon app 4 digit pin 4.Imei no. Or aagar mobile damage hai to uska damage ka photo nikalke company ke WhatsApp group PE dalke senior logo ka permission leke done Kiya jyata hai. Agar phone phelese damage hai to use exchange place karte time udhar options hote hai or agar phone exchange nahi hota hai ya aap nahi karna chate to aap exchange ke jage cash pay kar sakte ho jo exchange amount hai o

[@nproductions_128]

Bhai mera back panel toot gaya tha maine replace kiya hai uska glue dikh raha hai . Exchange possible hai kya ?

[@abhisekchandra2668]

Same things are happening in Kolkata .. I experienced this issue recently with flipkart delivery.. He simply asked 1500 straight for the exchange then finally 500 rupees.. Didn't accept than and insisted on speaking to his superior.. instantly he rescheduled my delivery on the next day and next day no one came for delivery , even for next 2 days.. eventually the order got cancelled.

[@_stardust__]

I ordered Samsung Galaxy S22 Ultra from Amazon on 7 october 2023, the Phone was attempted for delivery today on 13 October. It had exchange item for Redmi 5A phone which had a exchange value of Rs 1600 only, The delivery person came and was saying directly, they need extra money to deliver the order. Or else they will reject it and return. I told, I have already fully paid it online and Rs 129 exchange fees was added. So what is the extra charge about. If you dont want the exchange, cancel the exchange, I'll pay the extra Rs 1600 on amazon, let me talk to customer care and confirm it. The delivery boy told, No we dont have time for that, You do all of these customer care thing just and went away. I immediately reported this all to the amazon customer agent, both on chat and call. They told, the order will be reattempted for delivery the next day with another delivery agent and action will taken on this delivery agent. But after few miniutes, the order was cancelled. I booked it for sale price of Rs 65000 around, now the price has increased drastically. Just because of the scamster delivery guys, I as a loyal customer, waited for the phone for so long, paying money upfront, but still order cancelled and now struck. Feeling totally hopeless and dissapoint to the core. This is the ecommerce reality of India now!

[@chitrarth]

I have done exchange 4 times till date through amazon but the process was really smooth, only delivery person checks and were very helpful and for certain devices during extra 2000-5000 exchange schemes you can actually get more money ( latest i got mi 11 lite 4g ne for 13500 after exchanging my k20 pro + bank discount)

[@Rahuldeb11]

Body me thoda scratches ho to lete hein kya ph ? And box bhi dena padta hein kya ?

[@chitrarth]

@@Rahuldeb11 mere main scratch nahi the, policy ye hai ki body pe dent nahi aur screen pe scratch nahi, baki halka fulka ho to delivery person pe depend karta hai, but le lege and phone on hona chaiye bas, bill box charger kuch b nahi chaiye, charger de do to thik hai warna nahi b chalega bas phone de do

[@chitrarth]

@@Rahuldeb11 itna tension mat lo nahi lega to diff pay karna padega else return kar dena

[@Rahuldeb11]

@@chitrarth TNX fr reply brother

[@charanmahto7057]

Bill leta h kya bhai mere paas gum gaya hai kyoki

[@abstralearn7982]

I am a guy who always likes to change his phone yearly. And every time I try for exchange but the delivery boys never accept my phone. What they do is hand me my new ordered phone and don't do any scam like this but they simply refuse to take the phone as an exchange. They figure out some minor problem in the phone like a small scratch (not visible to naked eyes) and and say "Ye phone nahi chalega."

[@chiragjain6351]

Same

[@MANISHKUMAR-dh7nx]

Same

[@varunmittal3617]

Pura pese lete hai new phone ka phr?

[@techgamingwale1402]

Bhai isse aacha kisi offline dukandar se baat krke lelo phone...mene bhi ese hi kiya...ek dukandar h jo ye online phones wala kam krta h(asaan bhasha m black marketing of phones)...usne mene kai baar phone liye h bcoz vo jyada profit nhi rkhte online wale pe(500-1000 compared to 1500-2000 of other shops)...mene poco f3 gt lena tha(8/256) jo tb 30449 ka mil rha tha...cash on delivery bhi available tha...but the thing was ki mujhe apna purana phone bhi dena tha(redmi note 7 pro) and mujhe pta tha ki ye flipkart wale bohot pnge krte h exchange krne ke liye(specially scratches wale phone pe and mere wale pe bohot scratches the as m bina tempered ya cover ke use krta tha)..so I knew ki flipkart wale 6000 ka offer de to rhe h..but baad m pnge karenge...so mene uss dukandar ko phone dikhaya and btaya ki flipkart to 6000 de rha h..pehle vo kehta ki 27000 m denge nya phone purana wala leke(30499+551profit-4000 of old phone=27000)...fir mene thoda baat vgera kri and 26000 m baat khatam..so basically mujhe mere old phone ki value (2-2.5 years old with a lot of scratches) 4500 mil gyi which wasn't bad and unhone mujhe mera f3 gt mngwakr de diya....all that is better than flipkart or Amazon exchange

[@shivamgora8488]

Can I exchange mobile with duplicate screen??

[@saikatsamadder1917]

Same happened with flipkart as well. It depends on the delivery person completely. Delivery guy can ask to cancel the exchange because they want to buy it from you if they like it. They will pay you the same amount which you have seen on the website.

[@abrahamc6130]

This is a gamic by the pick up boys.. just like you explained.. they want to get a cut of your exchange. no one would want to delay and run around on the delivery day.. so you agree to what ever explanation they give and agree for a cut on the online agreed/ approved rate and it goes to their pocket....and bad mouthing goes to main company..

[@careforanimals60]

it happened to me also.. i had old phone with screen broken. i fixed that with cheap one and exchanged it... i asked delivery guy is it ok... he was like yes... i will accept this... really top management should look after these kinds of idiots

[@manishverma9395]

I had a pretty good experience with phone exchange through amazon. The guy just delivered my phone and inspected my old phone and just took the exchange.

[@deepansharya1111]

This is TRUTH! They don't accept old phones even if it is in perfect condition and try to find minor scratches to cancel the exchange

[@shikharrajpoot7837]

Delivery Boy: Khela Hobe! Chandan Bhaiya: 🔔

[@subratshrivastava7487]

Yesterday i bought Poco F3 GT from Flipkart in exchange of my Redmi Note 9. My Redmi Note 9 was in new condition. Delivery boy impressed by my Redmi Note 9 and he decides to keep this phone instead of handing it to Flipkart. In evening i got a message that i cancelled the exchange of Redmi Note 9 as i want to keep it with myself 😂

[@-Ajay-ck2sb]

Seriously??

[@brendanfigueiredo]

When it comes to Flipkart atleast based on the conditions mentioned for exchange, slight scratches or discoloration on any of d sides (of the phone) will not matter. There won't be any deduction in the exchage value.

[@bitcoinBH]

CAUTION!PROBLABLY BESTBUY IS GOING BROKE AND GOING INTO A EXIT SCAM! I have now 5 case numbers to show proof bestbuy is having problems with refunds: (266063930, 266312407, 266508449, 266600407, 266691994). Plus if you search on KZbin for "Best Buy Really SUCKS! My Terrible Experience" you will find a videos wich shows that there are a lot of other problems customers are facing. It can still be going for months before it broke. Dont buy there anynomre!!!

[@imkaifmohd]

Are You Comedy Me?😂 Flipkart Deducts 3-4K On Just Simple Scratches

[@drishalballaney6590]

I had a really strange case today I purchased mi 11x and wanted to exchange for redmi note 9 pro max On day of delivery, it showed: order cancelled as the product did not meet requirements but the STRANGEST Issue: no one came to the house to deliver, the seller was not picking up my number, the amazon support tried to re do the delivery, and the delivery guy AGAIN cancelled it there

[@HareshAchpilia]

That's's a common occurrence I guess. One of my friend had a similar issue where his phone was being refused by the guy who came to deliver and pick up new phone , He asked him to pay full value for Amazon product and offered to buy the old phone at very low value as compared to price given in exchange offer HimSelf .My friend cancelled the order . Placed another order after 2 days ,the second time it went off smoothly. So I guess it depends on the persons call who comes to pick up and deliver the new phone. Earlier there was single person for pick up and delivery not sure when they started with two people team.

[@abhiii777]

This is also happened with me i was smart my moto g phone exchange price was 2500 but delivery boy didnt accept the phone. So i paid total mobile cost of 10k Then i sell my moto g phone at 3k 😂

[@bitcoinBH]

ATENTION! PROBLABLY BESTBUY IS GOING BROKE AND GOING INTO A EXIT SCAM! I have now 5 case numbers to show proof bestbuy is having problems with refunds: (266063930, 266312407, 266508449, 266600407, 266691994). Plus if you search on KZbin for "Best Buy Really SUCKS! My Terrible Experience" you will find a videos wich shows that there are a lot of other problems customers are facing. It can still be going for months before it broke. Dont buy there anynomre!

[@anirudhcodes]

Customers are at mercy of delivery boys, Amazon will never change. Looks like offline market is better

[@sandeshgupta4396]

It's better to call tele caller executive in such situations. To know why 2 delivery guys? Jholers should be punished.

[@just_hold_it]

Amazon's delivery partners seems to be smart at their own side. Unfortunately we give them 1 star for their bad behaviour which can be harmful for their job also.

[@mukeshbhatt6960]

My experience with Flipkart is worse. They just reduce price of old phone.

[@unmeshgupte6104]

Yes this thing happened with me also. But, the thing was I almost cancelled the order & delivery person had no issues with it. Yet my family members pushed me as it was in discount price.

[@Lipitive]

Exchange system is very smooth. I just need to complaint if anything like this happens and that will be a blunder for that delivery boy. My friend is a manager with eKart logistics and he told me about some of his delivery boy doing same fraud with the customers who caught and then suspended.

[@vipulsahu8373]

Can i pay the price of exchange at the same time if exchange got rejected

[@natureboysv]

Also u should have called customer care on that spot and make the delivery speak with the Cust care he would ignored

[@ritikagnihotri9047]

Sir you are right I am also facing same problems with flipkart and also complained to flipkart regarding that but they did not take any actions against that issue also I followed all instructions but their delivery boy always wants extra money for succesful pickup of exchange device.

[@jaikumarsagar]

Happened when I bought a refrigerator in exchange on Flipkart. The delivery guy reduced the exchange amount of old refrigerator by 1000 rupees and told me that it won't be acceptable as company orders. He even called someone saying that it was his senior official and he is refusing to pay the full amount. I had to get rid of the old refrigerator so I had to settle for less amount but he told me that if I pay the delivery person an amount of 700rs, they can give me the full exchange value. It was a scam. I and they both knew that I am going to stuck with that old refrigerator and somehow with the help of this scam they made me pay that extra rs700. Don't fall for these guys, people like them can be found working in any company. Beware.

[@dreamflasher00]

This has happened to me today in Pune. Flipkart delivery guy asking for ₹1300 saying that the colour has faded a bit of the mobile. I was not at home, but my parents were. He then asked my Dad to get the screen protector removed for which my Dad went to a mobile shop as he couldn't remove it. And at that time the agent left stating he needs to do another delivery. That was around 3 PM and he hasnt returned yet

[@rohitk5099]

Even in Flipkart same thing is going on. Just happened to me last month-- but he didn't ask me for money to repair for that minor scratch. But the stroy was the same that delivery guy called one person and he talked about the issue.

[@cyberdeals6721]

That mid me his boss no an issue

[@thejaser2655]

same problem with flipkart. they once said that the phone they take on exchange will be reselled, so no scratch on the body accepted. even paint loss

[@supriyomondal8829]

Same thing happened with my friend last year. He was just trying to convince us to take the delivery same day. Ultimately we cancelled the order. The money of the overall value he was deducting from the exchange value was un acceptable. But jate time yeah bol raha tha ki customer aise phone exchange pe daal dete hai aur hum le lene ke baad baad m inspection k kuch galat paya jata hai to apna paise se kat jata hai. Same chiz mne bahut food delivery wale bando ko bhi bolte suna hai ki given time pe deliver nahi kar paya to khana to free ho jata hai but us delivery wale bande ke incentive se katta hai. Khair not sure actually aisa hota hai ki nahi. Just mujhe lafda nahi chahiye tha to mne order ho chance kar diya

[@SarcasticSindhi]

Sab pagal bnate hai

[@aniketmehta1]

Kuch nhi hota bhut emotional fool bnate hai... Bhai delivery vale maze lete hai bus... Company ulta inko kabhi support krti hai abb..

[@gauravdlh]

Bro main khud ek seller hu amazon flipkart pe aur ye cheez hum log kitne time se jhel rahe hai hum hi jaante hai, customer ki to chodo seller ko kitna nuksaan hota hai jiska koi idea nahi hai, packaging, transportation, then refund and no re sale aftet return ye sab loss seller ka hai.

[@aniketmehta1]

@@gauravdlh to applog yeah bat upr le ker jayo na... Kyu ki last mai sabkuch delivery vale k behaviour par he depend krta hai...!! 😬🤔 Same with CAB drivers too Kai online review mai products ki jegh delivery ko gali dene k liye 1star de dete hai🤣🤣

[@gauravdlh]

@@aniketmehta1 agree with your comment aniket but aap khud sochiye kya sellers ne koi step nhi liya hoga, hum log unlimited queries raise kar chuke hai but due to policies kuch nahi hota coz lastly buyer ko apna paisa mil jata hai and seller wahi ke wahi unko milta hai negative comments and feedback

[@astitvasharma1522]

Agree with you brother, same thing happened to me with flipkart exchange process...

[@MithileshMundada]

Same thing happened with me in Nashik (MH) but I refused to pay him. Got the order cancelled, got refund and bought new offline..

[@theeducator8574]

Lagata ek kantap ke niche sale ko😠

[@PranabSharma]

Very nice video sir...thumbs up for this...what I feel is we as a customer should report this immediately to the Amazon/ Flipkart by giving the name of delivery agent....

[@SSS-dd1um]

Its all going without the knowledge of higher authorities of Amazon.

[@ArunSinghDhaliwal]

same thing happened with me in 2017 when I exchanged Redmi Note 3 for buying Honor 8 Pro. The delivery guy was arguing over a minor scratch on the chasis. I told him its quite normal with old phones but he resisted to deliver. But then I told him that I'll call customer care to cancel the order and will tell the situation with them. Then I told him not to do the delivery. But then somehow he said ok to deliver and take my old phone with him.

[@skullgunnergaming51]

Yes bro me too

[@skullgunnergaming51]

But he didn't take my phone

[@ArunSinghDhaliwal]

Mera toh le gaya tha

[@akshayraodotnet]

Happened with me too but on Flipkart Deliveries. They were not ready to take phones having minor scratch...which doesn't make any sense when it's exchanging old for new. I had to let go my order!!

[@powerofcharts9117]

Same incident happened to my relative

[@tarunsingh9912]

I exchanged two smartphones with Flipkart, they accept minor scratches and don't deduct any value from the phone, so their exchange policy is pretty good.

[@anikpal2768]

I live near Kolkata here Amazon exchange is working properly as they told in their website they also accept small dent or scratch but in Flipkart if your Phone is somehow bend they reduce the exchange amount but accept the scratch in body.

[@bitcoinBH]

CAUTION!PROBLABLY BESTBUY IS GOING BROKE AND GOING INTO A EXIT SCAM! I have now 5 case numbers to show proof bestbuy is having problems with refunds: (266063930, 266312407, 266508449, 266600407, 266691994). Plus if you search on KZbin for "Best Buy Really SUCKS! My Terrible Experience" you will find a videos wich shows that there are a lot of other problems customers are facing. It can still be going for months before it broke. Dont buy there anynomre!!!

[@Unwritten_Endings]

This happened with me too when I ordered a phone for my mom from flipkart too.. But the amount he demanded was just Rs250 so we let it go.But this didn't happen with Amazon .. the delivery guy didn't even ask for the original charger

[@bipinptkr12]

Yes same happened with me from Flipkart delivery boys asking me for 1k due to side panel but I hadn't gave him a single rupee.

[@vivekhb670]

Even I had a similar but Flipkart delivery person who came for exchange, kept my exchange phone with himself and paid me extra 400 rs. In your case I'm sure Amazon doesn't indulges in these things , if you bring to their notice definitely action would be taken against those, Amazon keeps always customer first, I have been shopping with them from years , not even once I had bad experience with Amazon. Flipkart is not upto Amazon when it comes to customer support.

[@_stardust__]

I ordered Samsung Galaxy S22 Ultra from Amazon on 7 october 2023, the Phone was attempted for delivery today on 13 October. It had exchange item for Redmi 5A phone which had a exchange value of Rs 1600 only, The delivery person came and was saying directly, they need extra money to deliver the order. Or else they will reject it and return. I told, I have already fully paid it online and Rs 129 exchange fees was added. So what is the extra charge about. If you dont want the exchange, cancel the exchange, I'll pay the extra Rs 1600 on amazon, let me talk to customer care and confirm it. The delivery boy told, No we dont have time for that, You do all of these customer care thing just and went away. I immediately reported this all to the amazon customer agent, both on chat and call. They told, the order will be reattempted for delivery the next day with another delivery agent and action will taken on this delivery agent. But after few miniutes, the order was cancelled. I booked it for sale price of Rs 65000 around, now the price has increased drastically. Just because of the scamster delivery guys, I as a loyal customer, waited for the phone for so long, paying money upfront, but still order cancelled and now struck. Feeling totally hopeless and dissapoint to the core. This is the ecommerce reality of India now!

[@Sapedify]

Comparatively in my experience Amazon exchange is much easy than flipkart as he don't bother to check much.. only switch on and imei

[@MrunalMirani]

Exactly same happened with me i have dust inside display & touch so the guy was rejecting my exchange phone i asked him let wait for 2-3 hour I'll fix it & give it to him but he was keep insisting me to pay the amount I'm getting as exchange & take the phone without any offer. So i denied him & cancelled the order unfortunately

[@Dr.S.SreeVishwa]

8:10 IMEI is not accepted by the website, which was bought on flipkart earlier (in my case), website says " IMEI number does not match with selected device "

[@techypuppy95]

Flipkart's experience is so bad for exchange at every location. They will treat you like you return a open box to them.

[@chirag4768]

Thank you for informing me about this I did not know this happens now onwards I'll be more aware while ordering anything from online.

[@lovelivefun]

I faced the same issue today while exchanging the phone on Flipkart. I tried replacing my flawless phone. I am exchanging only to get latest OS and security patches. The delivery guy gave simply 3 reason: 1. He pressed back panel and said it's pressing ( it's obvious any plastic back panel if you press hard it will) 2. Screen discoloration (he simply trying to find which does not even exist it's fair clean) 3. Screen tilt. He is trying to keep on some table or surface and check. (That was weird. If phone screen or battery is puffed you can easily identify) And he is asking how much is your exchange value. (My answer was you must be knowing) I felt it's kind of scam. I asked him to cancel exchange and cancel my order. Complaint to Flipkart. Let's see when I am getting my prepaid payment.

[@manishverma9395]

If they do this scam with the current generation of people then the delivery boy is one big fool. But I can see how they can fool elderly or children.

[@nishantrawat9721]

Hi Manish I feel its rather not about the generation. The problem is you cannot report such issues anywhere as these guys are third party and no direct complaints can be made against them. At the end of the day the customer is at a loss with wasted time and energy. Its a loophole in these process which they are exploiting. This should be takenup by reapective companies to improve customer experience.

[@malleswararaomettairts7270]

Once I had experience from the seller . I got perfume bottle inplase of one flagship mobile through Amazon. Luckily I opened the packet in presence of delivery agent followed by contacting customer care . As per advice of customer care taken the images and sent . After receiving of returned packet Amazon refunded the original amount of mobile added with Rs 3000 as a compensation for the inconvenience caused to valid customer. Amazon and Flipkart organisation's are good but the scheduled customers and middle personnel organizing transportation are not fair. In my case the sender was culprit . On my repeated stress upon Amazon the seller was removed from scheduled list .

[@Esormi1243]

I also faced the same with flipkart but flipkart has their system of cost cutting due to damage which amazon doesnt have..but still it depends upon the delivery boys decision...here definitely scam is going on...

[@dkgmedico2410]

Bhai phone mei bilkul bhi scratch nahi hai everything is fine like battery, display But phone Thora slowly chalta hai like Ram Kam hai Exchange hoga ya nahi Agar hua to exchange amount Kam nhi na karenge ve log Bro reply

[@i_sumitpanda]

This is so true ... even for Flipkart... thanks for bringing it into limelight.🙏🏽

[@sukhmeetsingh9520]

Yes both Flipkart and amazon resort to such tactics.. In my case, Flipkart delivery person straight away refused to exchange the old phone and had to pay cash for the exchange amount.

[@rajvardhanpatil9899]

Flipkart exchange policy says, it shouldn't have cosmetic damage,colour fade & even weather impact (Yes for old phone) ... We should return their new phone as same way & scratch, marking, rupture on box consider as "cosmetic damage"

[@sampadbag6629]

Please share your experiences of iqoo7 in your next video and explain, is the upgrade is significant or not from op6t.

[@sunilgoswami832]

I'm from Gujarat and there is no such problem (till now). I exchanged 4-5 phones in last 2 months( mine and friends). One of the phone was damaged so exchange prices was dropped a bit but same price was mentioned in order detail later.

[@vipulsahu8373]

Can i pay the price of exchange at the same time if exchange got rejected

[@sunilgoswami832]

@@vipulsahu8373 yes. If your phn is damaged than you will get less value. In that case you can pay remaining amount as well.

[@True-Striver]

My new fireTVstick 2021 is showing a message while setting up "fireTVstick is unable to update" 😕 Please help 😕

[@vanshajdhingra6866]

Why don't you contact Amazon customer cares

[@True-Striver]

@@vanshajdhingra6866 they've useless excuses and demand more time

[@Noone-sh9jk]

Maine iQoo neo 6 order kiya tha exchange me. 2 Delivery agent aaye , woh bhi raat me. Aise hi usne screen me problem batayi aur mere se 1000 mangne laga. Main jab convince nahi hua toh usne apne Head ko call lagayi aur woh bolne laga ki unko 500 de diye ,woh apka mobile le lenge. Maine exchange nahi kiya aur jiski wajah se 3000 ka exchange benefit ka main fayda bhi nahi utha paaya. Aur Amazon me complain ki unki toh ulta mera hi order cancel ho gaya.

[@IFTDHEERAJRAI]

sir do we get exchange promotion (not exchange discount) even if we do not exchange the product at time of delivery or we have to pay total amount?

[@hemendrasingh8022]

Aisa hi scam flipkart par bhi hota hai Agar koi naye phone me koi pareshani hoti hai to flipkart ke executive phone exchange ke liye call karte hai aur turant disconnect bhi karte hai, aur sabhi attempt khatam ho jane par Aapka exchange nahi ho pata hai, aapko wahi phone jhelna padta hai

[@whoaadilkhan]

Yes bro these scams are going on. Some executives are so corrupt and some are good too.

[@rajatsingh3485]

I am from aligarh, abhi kal Flipkart exchange me same yahi hua, poora ji Jaan laga ke ek scratch khoja usne, fir usko body damage dikha ke sidha 2000 less kar diya, fir baad me direct bribe ke room pe 1500 mangne laga, bola ki aage bhi 2 logo ko phone check karna hota hai, sabko Paisa Dena padta hai, etc etc, last 1000 tk bribe mang Raha tha, then Maine bola ki tum order cancel hin kar do, Mai ek rupaiya extra nhi Dene wala, or Maine Flipkart pe complaint bhi dala hai iska. I think idhar agra, aligarh ki taraf ye scene Jayda hai. Mere home town bihar me aisa koi dikkat nhi hai waha smoothly ho jata hai Mai pahle 3 exchange kar chuka hun.. Mere case me bhi 2 person aaye the aur wo to proper delivery wale bhi nhi the bas ek chota sa backpack leke aaye the sirf mera exchange karwane.

[@somerajbose74]

I find cashify to be the best option to sell phones

[@vaibhavsingh7200]

Bhai Flipkart se kabhi bhi protection plan mat lena koi bhi product ka mene ek laptop liya 60k/- ka aur uska protection plan liya tha 1700/- ka usme likha free me koi bhi issue hua accidental damage toh bhi free banayenge but woh jaldi aate hi nahi mene 27th July ko complaint Register kiya aaj 19th September abhi tak koi nhi aaya waste my 2000/- for that plan and abhi tak mera laptop kharab pada hai Me Mumbai me hu

[@pratyushpulak1245]

Same thing happened to me with flipkart in Surat, i cancelled the order

[@jix5353]

good thing ki amazon ne 3 section bna die phone ki condition ke hisab se without much cost cutting.... even phone with cracked screen will be accepted

[@harry5767]

Thanks for spreading the awareness!!! 🙏👍

[@AyushPandey-vd5se]

Sir maine Flipkart me exchange kia tha to usme koi dikkat nahi hui . Maine realme narzo 30 pro mangaya tha aur oppo a83 dia tha to usne imei no. check kia aur screen dekhi aur phone le gaya . Exchange ke time koi dikkat nahi aai.

[@monster1550]

Pro Trick:- Call Your friend Before Exchange Time Then That Delivery Boy Won't Try To Cheat With You. Personally Experienced.

[@aspd00]

Mere saath to nahi hua, lekin India hai, kuch bhi ho sakta hai, totally believable story hai

[@AdityaAmbadkarProfile]

Same thing happened to me...Paid extra 1200/- It's usual for Amazon... Most of the city they are doing same..

[@vipulsahu8373]

Can i pay the price of exchange at the same time if exchange got rejected

[@gambet0007]

There is another kind of scam going on atm, these delivery people are sorting some packages wrong and miss delivery date, they will call you to tell that they will deliver tomorrow as package has came to wrong distribution center or area (A bullshit excuse, I've been customer for 10 years and with same address). But they never do, so after 2-3 days when you try to track, that package status is not being updated on amazon and so only option left is to call their customer support, where they will tell you to cancel the order. Some will even ask you to file complaint against the "seller", who is not at fault in these cases. What they do is they mark these packages as "returned" and then send them to local amazon warehouse dealers for commission from them. See problem is that these dealers ask for "Specific products" on demand from customer who contact them but generally its supposed to be only at amazons discretion to send returned electronic or other goods to these dealers as often product package is "opened", in which case original company/seller also doesn't accept it and prefers to cut its loss by selling it through these warehouse dealers.

[@devpatil7131]

Thank you for making this video 🙌

[@Vesta32]

I recently exchanged my techno spark 5 pro with Iqoo Neo 6. There was no verifier and there was one small scratch but he didn't say anything.

[@aviseksharma1843]

Thank you very much for making me aware of it.

[@uttamkgulshan]

Happened with me when I sold my phone on Cashify. He said ki sirf 15 din bache hai aur ye 3 mahine se jyada ka ho jayega to exchange value under 6 month old phone ke hisaab se milega. This happened in Mumbai. My personal experience is that Mumbai is full of scammers.

[@Adgjmptw343]

The local hub which delivers the product is responsible for acquiring and reselling the exchanged products. It's a scam and the head of the hub manager is also involved. They want to get the phone at as low as possible , lower than what offer by the website.

[@dibyenduroychowdhury1886]

I have face almost same story, I tried to exchange my Realme XT 8GB 128GB with one plus nord 2T. The mobile is absolutely good condition with 0 scratches and due to cover condition of phone is also very good, but the delivery boy find some issues... due to cover in side panel dust store and the delivery boy said its not exchangeable and to take new mobile I have to pay exchange amount of 10k. Then I denied to exchange and cancel order. With this kind of situation we are helpless because the comment of delivery boy is the last word for deals, their is no option to confirm or acknowledge from any second opinion...

[@avenawkarts]

Thank You So Much 🥰

[@Randomagri]

Sir aj maine Reno 6 pro ki delivery li h FLIPKART se MI a2 se exchange karke aur delivery boy Ne 1500rs. Mange phir bargaining ke bad 450rs. Me kar diya Par mera handset bhut kharab tha toh maine kar diya Aur customer care kahte h ki yeah processes h h

[@arunavabanerjee1315]

Thank you for making this important video.

[@vineetsharma189]

The Flipkart delivery person who inspected the old phone looked at the phone for like 5 mins. Trying to find any issue. I told him at I use screen guard and covers so its hard to find any scratch or dent; to which he argued that company has asked to do a proper inspection. I told him - who in the right mind will exchange their new or good phone. I told him if he has issue - connect me to his manager on phone and I will talk to him and Flipkart. He then stopped his tricks and took the phone.

[@exclusivetech1601]

Exactly... Amazon and Flipkart want old items as new without any damage, dents, scratches 😂 as if we keep those mobiles n laptops in museum's n apply for exchange after few years 🤦 If phone and laptops are in good condition, why do we exchange ... 😂

[@spider_man1.4m35]

Bhai mere Saath kuch alag hi fraud hua hai , maine product ka return pickup karwaya, jbl ka headphone ka , delivery boy ne us pickup me non jbl headphone rakh ke bhej diya , ab mera refund nahi aa rha , kya kru, 😢

[@harshalraval1088]

Very useful 👌🏻 thank you.

[@kv4720]

Lekin ye toh Amazon ka problem ka nahi hai...Exchange services walo ne dhoka de raha hai Mai bhi Exchange Mai 3 baar kharida name phones ko 1.Redmi Note 4》Oneplus 7t Pro 2.Samsung M1 Core》Samsung S20 FE 3.Redmi 4》 Samsung M51 Lekin Mai inn 3 ko Monsoon sale ya New Year sale mai liya tha. Bahut he acha exchange bonus tha. Redmi Note 4 - Rs.10,000 Samsung M1 core - Rs.5000 Beware at the time of Exchange. Complaint toh de sakte the Amazon ko.

[@ajeet.islost]

Thanks for the precious information 🙏❤️

[@toxicbros.gamingvideocreat3677]

I am from Kolkata, I faced the same issue. Delivery boy came to pick the phone which is in a mint condition removed the tempered glass and then scratched the display with his nails and told me that I will not get the price showing in the website so i rejected the package. When i tried to contact the e-commerce company they didn't provide any support regarding this.