Second Life University Livestream - Governance Tips with Keira and Tommy Linden

[@secondlife]

0:00 - Intro 0:47 - Keira's introduction, she's been at the Lab for about 10 years 1:18 - Tommy's introduction, he's been at the Lab for over 10 years 2:07 - How to get assistance through the support portal - support.secondlife.com 3:47 - How to file an abuse report - community.secondlife.com/knowledgebase/english/filing-an-abuse-report-r25 5:14 - Include conversations in the Abuse Report by opening the chat window to include in the image 5:30 - What happens after you file an abuse report 6:07 - How the Governance team handles an abuse report, while you're waiting you can block the abuser - community.secondlife.com/knowledgebase/english/blocking-r53 6:51 - Every abuse report is investigated 7:06 - How to appeal an abuse report that was filed against you 7:52 - If your account is on hold and you are not able to login to the support portal to file a ticket, file a guest ticket using this link: lindenlab.freshdesk.com/support/tickets/new 8:49 - How to keep your account safe - community.secondlife.com/blogs/entry/9266-security-measures-for-your-second-life-account 10:30 - Changes to the Second Life Community Forums - community.secondlife.com/forums 12:47 - If your content is stolen it is a Legal matter and you need to file a DMCA, info here: community.secondlife.com/blogs/entry/2572-online-dmca-complaint-submission

[@joenine3232]

Brilliant content and topic 🎉

[@nescolet]

The one asking the questions need to be closer to mic or her volume adjusted, too low.

[@secondlife]

Thank you for the feedback, I'll make sure to increase the volume for next time!

[@stephen9224]

would to just type a question , like how to match avatar skins and heads, and get an answer, not a bunch of things that don't answer the direct question

[@TraderTimmy]

I was very interested to hear your guests. I’d love for them to come back again. I want to hear more. How about examples of interesting complaints, or few funny stories about complaints or situations? Ten years is a long time to do this work and not have any stories to tell. I had one concern about the privacy policy. If another user violated the TOS and at the same time violated my user rights, isn’t it fair for me to know the outcome and actions taken in the case? At what point does transparency become less important than privacy? This lack of information is likely why people don’t believe anything gets done by filing a compliant. It may appear to some users that Linden governance is a lot weaker than a regular court of law where the outcome is known to all parties involved. What a can of worms, huh? But seriously, having the information cloaked in secrecy seems detrimental to the general trust of users.

[@BarbieSL]