SecuRam - SafeLogic Series - Recover from an unknown code

[@tehduke1776]

Can the master code be changed to something that neither you do not have access to give to the fbi?

[@securam]

We do not keep any codes. In many cases the Safe Manufacturer maintains a code to assist the safe owner in the event that the user code is forgotten or lost. To gain control of both codes, the Manager code and the User code, you need to follow the procedure outlined in the following video; kzbin.info/www/bejne/e4OqeZaCnNJ2hJosi=zuBRA6e95CIO_OAd This will reset both codes to factory default as follows: The Manager code will be 111111 and the User code will be 123456. You can then change both of these codes to unique codes that only you know. This is accomplished by following the change code process as identified in this video. kzbin.info/www/bejne/Zn3WZ3SYfslsbKMsi=QjbaoJ2apJmdasfX

[@nevaeh104]

There should be a disclaimer with this video. Only after trying this a few times did I find out that the manufacturer of the safe changed the factory code. Meaning this video is useless. Not to mention the factory master code no longer works so now I’m screwed.

[@Securamsys]

Hi Jamie- this video assumes you are in possession of the Manager Code. If your safe manufacturer has changed that code please contact them for assistance.

[@JRMoritz]

How about for newer SecurRam key pads. I believe my reset code is 6 x 0 but I don’t know the other buttons to hit.

[@securam]

The reset code will not be 000000, this is initiates the change code process. You will need to contact the safe manufacturer who installed you lock to get the Reset code

[@DJMEDIC671]

What happens if the user code isn’t working and nobody knows the code. I got mine in 2017 don’t know when it was manufactured

[@19471919]

Didn’t work on ECSL-0601A…help! My wife’s brother just died, and she is the executor of his estate! She has all the other codes which are the same, but for some reason the one for this safe won’t work. It’s a 2015 or 2016 model. ECSL-0601A071109…

[@securam]

This process only works if you have a valid Manager code. You likely have only the user code. Please check with the safe manufacturer who installed your safe. They likely hold the Manager code as a reset for these kinds of situations.

[@wilhelmhaupt267]

My number 5 has stopped working. I'm locked out of my safe and I don't know the super code...

[@securam]

Please contact tech support at 805-988-8088 for assistance.

[@MattyMattnj1]

Mine has the same. Keypad only a gold metal rim, there's no. Reset button, and this method didn't work. What do I do?

[@securam]

Please call us at 1-805-988-8088 M-F 8:30 am - 5:00 pm PST. We would be happy to help.

[@mericaeveryday]

so how do I change my super code that way Joe Blow schmuckatelli can just break a window walk-in change my code and still all my shit

[@jeremybrookes7006]

You change your "Super" code in the same way. Enter 000000 then your existing Super Code, then your new Super Code and repeat.

[@mericaeveryday]

+Jeremy Brookes thank you I appreciate the getting back to me about it.

[@jeremybrookes7006]

+Aaron Pomeroy No problem. We are happy to help.

[@securam]

The change process for the Super Code is detailed in the manual that is sent with the lock. Safe lock installers complete the process of changing the Super code upon installation.

[@caporavon6603]

Do a video for Cannon NL lock

[@jeremybrookes7006]

SECURAM does not make NL locks. I would suggest you contact NL.

[@UnknownUnknown-sn6kv]

So if you were a feith and you watched this video they could steel all of your stuff

[@securam]

Hi Kieran Griffith - Our locks come with a default Super/Manager Code of 1-1-1-1-1-1 and a default User Code of 1-2-3-4-5-6. The video is showing you the process using the default codes as an example. However the manual states that the first operation when installing our lock is to change the Super/Manager Code from its default to a code only known by the installer/user. It is very important to keep these codes secure and only the owner of the safe (or the manufacturer of the safe) will have these codes. In this way your safe security is maintained. Very often the safe manufacturer changes the Super/Manager code and then records this code with the safe serial number, so that in the case of a lost code, the safe owner can call the Safe Manufacturer to receive this code and recover his system. I hope this clarifies this issue for you.

[@PurpleBroomApothecary]

And if this doesn’t work?

[@SimplicitySingularity]

@@securam Yeah, his point is still valid. If you can just reset the code, how is this a safe?

[@jeremybrookes7006]

You must know the super code to reset the user code. If you don’t know the user code you can’t reset it.

[@nicholaswillcox]

Doesn't work on any of the newer ones.

[@nicholaswillcox]

...and the newer locks the double beep is actually the 'error' alert not the 'good' alert

[@Rajk-yz8wg]

So that reset code can open any person's door?

[@securam]

The Manager Code can open this lock. This code is changed from default upon first use by installer or end user. What I am showing in the video is how you can recover from an unknown code using the known manager code - that is not to say that you can open anyone's safe with the default code - it is changed from default and only the installer or owner has the actual code.

[@davidzamora3724]

After I put the first code 111111 and repeat it the buzzer stays on and will not allow me to push any more what is wrong

[@jeremybrookes7006]

The default manager code has been changed from 111111 to a unique code for security purposes by the safe manufacturer. You will need to contact your safe manufacturer to get the unique code.

[@davidzamora3724]

@@jeremybrookes7006 okay thanks I'll try

[@davidzamora3724]

Well called them they couldn't help me

[@JohnWayne-ec1gi]

does anyone k o if this works with the NL type keypad as well...

[@Securamsys]

Hi John - no this will not work with an NL keypad. They are completely different companies

[@caporavon6603]

It don’t work on my Cannon 48 gun safe

[@securam]

I would suggest you contact Cannon for assistance.

[@B9B9B]

Thank Jesus.

[@jaxonjames1540]

Keeps locking up and beeping 4 the 5 min's

[@securam]

Please contact our technical support department at 805-988-8088 for assistance

[@luisagredano2768]

Hi my name is luis and I’m from Laredo Texas I’ve been seeing your videos and I believe I have the same problem with my security code on my gun safe I believe I put the wrong combination more than several times that I’ve been painting quote but I need to exchange I need to reset the whole numbers again I’m trying the way you’re doing it and he’s not he’s not budge I was somebody can you help me out how to reset the whole numbers again

[@securam]

Please call our tech support line for assistance 805-988-8088

[@proswangsta]

This should be called "you forgot the code you just everyday, but remembered the one you used once" with no other info in the title. That way nobody would watch it

[@jeremybrookes7006]

If you need help with your safe lock please contact us at 805-988-8088. We would be happy to assist you

[@steelman86]

Mine just beeps three times indicating wrong code entered! Ill keep searching to get this lock open!

[@TheJasonchairosan]

Did you figure it out. Mine does the same thing

[@watersfamilychannel]

Jason Brown call cannon

[@warcat313]

any luck? mine is doing the same thing

[@shawnmanasco1261]

1 how the f do I change super master bs code????

[@securam]

I am not sure what you are referring to as a "super master bs code", but if you are asking how you change the Manager code, here are the steps: Enter 000000, then enter existing Manager code, then enter new 6 digit manager code, then repeat the new 6 digit manager code. If would like assistance please call our tech support team at 805-988-8088.

[@dennisdoty523]

well this doesn't work !!!! I have a EC-0601A-P

[@jeremybrookes7006]

You need to ha e a valid Manager code to complete this.

[@jamesleinauer9208]

Mine didn't work either just acts like wrong one and goes into 3 min lock down. Ibthink i figured out why I'm going to try one more time. I was pushing 6 times and then holding. I am going to try and hold then 6th one ill comment back once tried

[@securam]

Hi James, our technicians are always ready to help. Feel free to call us directly at [phone]. Thank you.

[@jamesleinauer9208]

Well I figured I would swing back around one more time. My safe code is gone, I contacted rhino safe As well as a certified gun safe locksmith. Rhino medals told me and the locksmith as long as he verified it was my safe. At my house, they would give him the super code. I was pumped its been a while to long I need to get in to it asap. So he shows up follow what they told him to do we call them the tech gets on the phone. No, they will not give us the code. Must have perfect purchase with ID that matches the proof of purchase. Here's what I found was strange they will give him the drill points. The manufacture is giving the locksmith the way in my safe. The difference is I have to pay 700 bucks. I didn't see what the difference was why not just give the guy the code if you're gonna give them a way in the safe. Why not give him a code? Anyway before I just cut into the side of it and destroy my safe. I can't justify paying $700 to drill and repair my $400 safe. Is there ANYTHING I can do before doing that i would rather not have to do that like a master super code That maybe you guys keep in case of some type of crazy situation possibly? Anyways I appreciate the help.

[@securam]

@@jamesleinauer9208 Hi James - I understand why Rhino has to verify your identity as the registered owner because it would be irresponsible to give you a code if you are not the authorized safe owner. Of course even if you are not the owner but are in possession of the safe, you could hire a locksmith to drill open the safe and convince the locksmith that you are the owner. It would then be up to the locksmith to determine if you are in fact the owner. They wont give the locksmith the registered owner's Manager code. Sorry you are in this spot. Can you go back to the store where you bought the safe to get a copy of the receipt?

[@jamesleinauer9208]

@@securam no My dad actually bought it for me from a guy who work at cosco. I originally thought my dad knew him from going in there and just talking to people. No it was a Craigslist post I tried emailing the guy and the Link cancels the email address once the ad is stopped

[@jamesleinauer9208]

@@securam Am I just "Sol" here? No way to get bill of sale. Originally the manufacturer told the locksmith they were given the code when he got here but they wont only drill point Which makes no sense to me because its the exact same thing the manufacturer is giving a locksmith the way to break into my say but the only way they will do it is if I paid this guy 700 bucks. So I just have to destroy my safe i guess? Before I would spend $700 on this one which I couldn't do right now either way. I would just cut a hole in the side of this one get on my stuff out and then buy a new 1 with a backup key and better technology. The issue is who knows when i can do that not anytime soon not working and everything in that safe my wallet its been rough couple weeks before I just take a cutter and cut ahole in it and just destroy it. I wanted to make sure there is nothing else I can do and that is my very last choice. I have been through all of the normal processes I guess you could say when in a situation like this I've had a locksmith thou we call the manufacture at this point there's nothing else I can do so I just wanted to check with you guys before I totally destroyed thank you for the help you have given me I really do appreciate it.

[@XOX-fs4ww]

Very inconvenient to have to call for a backup password only during business hours and what if Securam goes out of business, nobody gets the codes now. Was going to buy a safe with this keypad but they didn't offer a backup key in case of emergency.

[@securam]

SECURAM does not keep any "back up codes" at all. we have no codes to your safe.

[@detroitchaldean]

It worked thank you

[@prem01711]

Thanks boss help me lot

[@frankroberts9515]

Does not work!

[@securam]

Hi Frank - you must know the Manager code in order to perform this. The default Manager code is 111111 but this code would have been changed by either the safe owner or safe lock installer. If your safe came with this lock installed you may want to call the safe manufacturer, they keep the Manager code on file for these situations

[@frankroberts9515]

I got the number from Rhino. I had to use it a few years ago. That number won’t even work now. I didn’t dare change that number. I actually wrote it on the walls of my closet.... 2 numbers in 3 different places. If I could get it open I would put a dial or the digital with dial backup. I guess I’ll have to cut it open.

[@frankroberts9515]

@@securam Your video was excellent. However the code that Rhino kept with them is 920801. According to them this code trumps everything . But it doesn’t work now. If I’m gonna have to pay several hundred dollars to hire a locksmith I’ll cut it up. I don’t want to but it’s been weeks

[@securam]

@@frankroberts9515 please call our tech support number, 805-988-8088 (M-F9:30-5pm PST) I believe this can be resolved easily with an entrypad replacement

[@tac0156]

Ram you have some great products.

[@troycarr8837]

This is fine & dandy if your lock still uses the super 1 1 1 1 1 1 . Mine did not. I called Cannon & they fixed me right up in no time. Thnx, Cannon !!!! That's why i purchased yoor product. :)

[@TheJasonchairosan]

111111 did not work for me either. What did they have you do?

[@Cts-mb7fm]

The 111111 did not work, what did you have to do

[@nevaehrodriguez8299]

Bru mine has 4 digits

[@jeremybrookes7006]

Please call our office and we will see if we can help you 805-988-8088

[@luisis1966]

🤣🤣 that does not work at all 🤣🤣🤣🤣🤣

[@securam]

please call our tech support at 805-988-8088 (M-F 8:30-5PM PST)and we will be happy to assist you.