Service Keynote: Reimagine Service for the AI Era | Dreamforce | Salesforce

Step into the AI era with confidence. Learn how to activate AI in customer service to reduce costs, empower your teams, and meet customer expectations at scale using the #1 AI platform for service.
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Learn How Automation and AI Deliver Success Now: • Learn How Automation a...
Chapters:
0:00 Introduction
2:40 A new era of service with AI
4:30 Reimagine Service with Service Cloud
5:50 Introducing Einstein Copilot
8:35 Einstein Copilot in Service Cloud Demo
12:37 Scaling self-service with Einstein in Service Cloud
18:30 Productivity with Einstein in Service Cloud
19:45 New agent experience using Einstein in Service Cloud Demo
25:43 Introducing Service Intelligence
32:10 How AAA Uses Salesforce
35:47 Interview with Shohreh Abedi from AAA
44:09 Interview with Grant Riewe with Vibrant
47:45 Golden Trailblazer Service Award
48:30 Closing thoughts
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About Salesforce: Salesforce is the customer company, helping businesses of every size and industry put the customer at the center since 1999. Salesforce helps companies connect with customers in a whole new way with a foundation of trust, harnessing AI + Data + CRM with Salesforce Customer 360, its complete portfolio of products that unites every team around the customer on one integrated, low code platform. Guided by core values and driven by a global community of Trailblazers transforming careers, companies and communities, Salesforce is more than a business - it’s a platform for change. Learn more at www.salesforce.com.

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Learn How Automation and AI Deliver Success Now: kzbin.info/www/bejne/f4GUmKaZq5qgldk

[@frankiesezno]

it: s so wonderful.

[@-safa.]

nice

[@johnkim7807]

14:49