Service Tech Communications | Unfiltered Ep 29

Having a defined process for your service technicians is the cornerstone to successful communications while in the home. In episode 29 of Unfiltered, EGIA's contracting experts discuss how to align service technicians with the values of the company to create a streamlined process of excellent customer service.
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[@frankresendiz3113]

Can I get a source for the info at 3:52? That's incredible.