ServiceDesk Plus overview demo

[@manageengine]

From lapses in access controls to unpatched software running on your endpoints, malicious actors are finding sophisticated means to exploit security gaps in your service environment. Explore how to mitigate these challenges by embedding security principles into your service delivery operations in our webinar with Kumaravel Ramakrishnan, director of marketing for ITSM at ManageEngine. Register now! mnge.it/security-ITSM

[@ibnmasr010]

suggestion to remove the background music and enhance voice recording quality

[@nileshjrathod]

Eliminate the background music from the video. It can be quite bothersome and diverting when trying to focus on the speaker's audio.

[@vkmemes8640]

Clear cut explanation you guys really nailed it, kudos to whole team.. It's going to help me a lot in my interview thanks guys lovely presentation ❤❤❤❤❤😇😇

[@manageengine]

Glad you liked it!

[@JackAldrich-c1j]

I use different programs that are simpler, but like yours for labor hours. Can you eliminate ticket hours because I can’t stay on one project at one given time as a supervisor too many tickets I’d rather have a picture and description only- we can fill in under description time frame, because managers don’t want to complicate time only a quick view only to close out?

[@manageengine]

Hi Jack, Thanks for sharing this feedback with us. We'd like to learn more about your requirement to assist you better. Kindly drop us an email at [e-mail] with details and our support team will be more than happy to help you with this.

[@DarwinVino-l9m]

Please reduce or eliminate the background sound it's so loud than the voice of the tutor.

[@manageengine]

Get the excellence matrix e-book today for free: mnge.it/N53 The service delivery excellence matrix helps IT and ESM teams analyze their service maturity to reach the peak of service excellence. Going beyond numbers, this matrix considers two essential factors-service delivery ideation and tech adoption and implementation-to give service teams qualitative insights. Get your copy now: mnge.it/N53

[@manageengine]

Elevate your business resilience against cyber threats! Join our webinar mnge.it/ITSM-leaders-guide with Kumaravel Ramakrishnan, director of ITSM marketing, as he shares key insights on implementing a security-first service management framework. Register now!

[@manageengine]

Get "The state of AI in ITSM" survey report today for free: mnge.it/ai-itsm-survey-2024 Integrating AI into your IT infrastructure is not easy, and the majority of the respondents from our latest survey agree with this assertion. To help IT teams like yours better prepare your AI roadmaps, we have published an exclusive industry survey report in conjunction with the Service Desk Institute. Over 150 IT leaders have shared their views on the adoption of AI in IT, including top challenges, popular use cases, and governance and compliance issues. Chart your AI strategy armed with these insights and more! Download your free copy here: mnge.it/ai-itsm-survey-2024

[@keithcrow2663]

the sound is terrible

[@manageengine]

Sorry for the inconvenience. Can you elaborate the issue so that we work on fixing it along with the team?

[@GlennMorgan]

@@manageengine There is a lot of echo being picked up by the mic. It seems that this was recorded in a boardroom perhaps. Using a smaller sound dampened room can help reduce the echo and make it easier to hear the presenter.

[@keithmckay-u6p]

remove the damn music its distracting while i'm trying to focus on LEARNING. FFS