ServiceNow And Gen AI: Pioneering A Smarter Future For Customer Service In India

With Gen AI, businesses across India are rethinking customer experience to provide faster, more efficient service. In an eye-opening discussion hosted by Forbes India and ServiceNow The COO Collective, industry experts like Vishal Dhuper From NVIDIA, Melissa Ries from ServiceNow, CR Rao of Sify Technologies, Raju Dodthi of L&T Finance, and Nikesh Gupta from Aditya Birla Finance, share how AI helps address the challenge of reducing wait times, which cost the Indian economy $55 billion annually. With AI's ability to predict needs and handle issues in real time, companies can automate routine tasks and tackle complex customer concerns, setting a new standard for service in India
#genai #customerexperience #aiservices #indianeconomy #automation #predictiveanalytics #customerfirst #partnered

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