ServiceNow Email Template Vs Email Client Template | ServiceNow Scripting

ServiceNow Email Template Vs Email Client Template | ServiceNow Scripting
#servicenow #servicenowdeveloper
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[@MrHimavamsi]

Thanks for the video sir..

[@servicenow911]

Your welcome.

[@rajeshbhise4677]

I have a question, What if there are more email client templates satisfying condition for the opened record(e.g. incident record)? what would be the scenario in that case?

[@servicenow911]

Not sure about your scenario . Please clarify. Why would someone created two templates with same conditions? In case few conditions are overlapping please adjust in the same. I don’t recall if we have order in email client templates as well. If yes order can also solve issues

[@tamiascales5981]

Am I able to configure this so it does not say from "IT Service Desk". I'd like it to be specific to the type of request it is. For example, from "Change Management"

[@servicenow911]

I think it is possible . Please try