ServiceNow Incident Management, Service Desk/Help Desk Ticketing System, mini Crash Course

[@Cobuman]

ServiceNow Incident Management, Service Desk, Help Desk Ticketing System mini Crash Course. By Joining you get early access to new videos. kzbin.info/door/9xYJSVPaB3RRO9nqVaYUoQjoin My equipment: www.amazon.com/shop/cobuman Like on Facebook facebook.com/cobuman Tech and Science Articles: CosmicNovo.com goo.gl/W5rVa9 Discord: discord.gg/JuJ73YKnju

[@silvainkuimi2625]

: Office 365, Help desk, Support, Technical support, Help desk support, Troubleshooting, Application support, Password reset, Imaging, mac, Bomgar, Remote Support, Skype For Business, Active Directory, Vpn, Cisco Anyconnect, Windows 10, Troubleshooting Windows, Sccm, Ticketing System, Customer Service Top Skills Details: Office 365,Help desk,Support,Technical support,Help desk support,Troubleshooting,Application support,Password reset,Imaging,mac Additional Skills & Qualifications: Nice to have (Technical): -Mobile device support with iPhone -Troubleshooting experience with Windows Server, SQL Server, Exchange -Use SCCM to migrate devices and to configure the windows for different departments Non technical skills: Need someone who is friendly, patient, great customer service skills, could be assisting a user over the phone for an hour and needs to be patient. -Have basic understanding of how things work and why things don’t work sometimes. The basic concept behind it. -This person need to be able to remember the correct format of how we do things here. Needs to know exactly with what we do at AIR such as installing that version of the software onto there computers LOCATION IN CRYSTAL CITY VA: 1400 Crystal Drive 10th Floor Arlington, VA Experience Level: Entry Level What is the main point to check before take this interview?I have my second interview tomorrow about this job description, I need advice please.

[@happyfamguy5391]

Great video. I'm looking to transition into a role that requires Service Now knowledge. I haven't touched Service Now in 3 years so this video was great! Huge help. Thank you.

[@Cobuman]

@@happyfamguy5391 My pleasure. Best of luck.

[@DAG_M]

God bless you for this tutorial. I' ve learned way more from this video than from my onboarding sessions.

[@Cobuman]

Thank you. I'm glad it's helpful. God bless.

[@marcelobaez773]

Tomorrow I will have a job interview and one of the requirements is knowing ServiceNow. I am familiar with JIRA on the ITSM tickets system but not about SN, and this video is pure gold. Wish me luck, I want that job!

[@BunmiAmara]

Good Luck

[@The_Generalgr]

Did you get it?

[@marcelobaez773]

@@The_Generalgr hahaha yes I did! I for the Job 1 month ago. thanks for asking!

[@july9566]

Been in my first IT job for two months , the experience I’m getting is priceless . Using service now , good stuff .

[@Cobuman]

I'm glad you like it.

[@goto5131]

I believe this is the best SN tutorial in all manners (sound, video, graphics).

[@skbillionman]

You are a blessing to this industry.

[@Cobuman]

Thanks!

[@vincent7626]

Great video, I just started my first help desk job, and we use service now. The training was more like trial by fire, so this answered a lot of question I had.

[@Cobuman]

My pleasure. Feel free to let me know if you have any questions.

[@sheraazaliinamdar1216]

Hey vincent can I also get to work in your org coz I have been looking for a job since very long

[@r35tmanbash]

Thank you for sharing your knowledge with ServiceNow. This will for sure help a lot of people.

[@Cobuman]

My pleasure. I'm glad you like it.

[@Selmephren]

I have to say, after using Jira for years as a ticketing system this intro feels so much better.

[@Cobuman]

Yeah, it's very different.

[@messageofgracetruth943]

Thank you so much sir for all the details and wonderful explanation and its easy to understand. God bless you richly .

[@Igniting-Moments]

Thank you. This was very detailed and well explained..

[@mowatrcm1]

Thanks very much for this. I haven't used ServiceNow for ages and this was a great refresher.

[@Cobuman]

Sure thing. Here is the 2nd part that expands a bit on it: kzbin.info/www/bejne/iKbIoJSYlMSEmKM

[@TRE4RAISEDME]

I’m using this now for work. Still leaning. I use the KB tabs a lot of guidance

[@ogunsadebenjaminadeiyin2729]

I have not watched the video through, i stopped at 4:29. Video highly recommended. I worked for about 2 years on this tool and you just gave a excellent summary. 🎉

[@VonRenee]

This was so helpful! THANK YOU!

[@molitocostaswalo7527]

This is great! Very helpful! Nice job!

[@Cobuman]

Glad it was helpful!

[@parshya56]

Thank you so much for Your helpful information thank you so much love from INDIA.

[@Cobuman]

My pleasure. Glad it was helpful!

[@blackhunt369]

Easy to understand ...helpfull video ..great job sir

[@Cobuman]

My pleasure. I'm glad you like it.

[@toluwanioduntan5904]

Thanks for the video. I have used it before but it was nice to refresh my memory . I have an interview in two weeks . I would to have access to check around myself . Thank you

[@gregoz6]

great, thanks for this quick refresh. I had to laugh though, you demonstrated how to leave a note for the end user who opened a ticket for not being able to receive new emails.. 😉so, she will be able to see your note after you fix her issue... all good.

[@Cobuman]

😂Nice catch!

[@TheAntarcticaProject]

Do you recommend doing the google it certificate?

[@cosmicdust1111]

I’ve been away from IT for years , after graduating from an online university, (got my bachelor in Information Technology) I really feel like I didn’t learn much because I need the hands on - I got some experience after working my first Service Desk job for about 5 months but I had to leave that job for personal reasons. Plus being a young woman in the field , it felt it was harder for me to be taken seriously when I tried to get back to IT. Mostly men were chosen to work and they had years of experience… so i felt I had no no chance competing with them. So I gave up IT for years but now I want to get back to IT- so I’ve subcribed to your channel and I’m hoping to refresh my memory and learn new things. Im planning to buy those courses online to get certification in CompTia A+. Not sure though if it’s a right move .. what can you advice as far as the A+ certification?

[@Cobuman]

Hello. That's a great question. On a personal level I am not a fan of CompTia certs; however, their certs became popular amongst employers and for those I'd say go for it to help you get a job. But, before you do that try getting a job based of your previous IT experience. Of course, watch some refresher videos so you can pass the technical part of the interview. I have a few CompTia cert video and 2 on A+-here is a link to one of them: kzbin.info/www/bejne/eHe0c6yIi7qlhbc

[@cosmicdust1111]

@@Cobuman thank you for responding! I will take your advice & thank you for your videos! I’ve also subscribed to your other channel. They really do help people like us that are “new” to IT. Much blessings!!

[@Cobuman]

@@cosmicdust1111 My pleasure. I wish you best of luck.

[@h3ll0_2]

Never let the lack of support for females, deter you from what you like. You are correct in what you say, but your skills should come before anything. If a company doesn't hire you or take you seriously because you are a woman, that isn't a company you want to work for anyway.

[@h3ll0_2]

@@Cobuman if you're not a fan of CompTIA certs then what ARE you a fan of?

[@kkbits576]

Super! thanks for sharing this knowledge. Appreciate it. God bless U

[@Cobuman]

My pleasure. God bless!

[@TheGrimPhreaker]

Just started my job using Service Now and this was amazing. I agree, I like Jira better lol

[@Cobuman]

Nice!

[@stefanovitelli762]

The video is really amazing and really clear to understand. I believe that Fred Luddy wants to work on the tickets because he is the creator of the app jajajaja

[@Cobuman]

😁You're probably right.

[@DanielHopeon]

Thanks! you are amazing thanks for your help sharing your knowledge

[@Cobuman]

My pleasure!

[@jblaze600]

Ty so much. This was great information.

[@Cobuman]

My pleasure. I'm glad you like it.

[@FreedomReigns999]

Present, content in this one is new for me, but I like learning new things.

[@Cobuman]

It feels good to learn new things. Good brain exercise.

[@FreedomReigns999]

@@Cobuman Good Stuff

[@amadoumane7600]

Thank you so much 💖💖🥰💖🥰

[@barb7536]

Thank you for the video! Can I please get a log in for hands on experience?

[@raymondcafino2583]

You're the best man! This is very helpful as I am planning to apply as a Service Help Desk. I would love to receive a login credential to have a practice with it before I apply.

[@Cobuman]

Thanks! Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: mondg Password: 1uqB,6a0N

[@raymondcafino2583]

@@Cobuman Im sorry it says invalid credentials

[@Photonkannon]

I would love to get acess to the system to become familiar with it for an upcoming interview.

[@Cobuman]

Sure thing. Here you go: login id: Photonkannon password: 6R2OiBC57DpzvO:zu&#cCCXXJd% link: dev100336.service-now.com/navpage.do

[@Photonkannon]

@@Cobuman Wow. Thank you so much!! I cant login with those cridentials. I could be doing something wrong, but I've quadruple checked.

[@Cobuman]

@@Photonkannon Try this password: $o7=LQF?yI1$V]8c{):Y9CWDV]j6r6i5#v?p}X#BBpOhl>yg5E$3}_U*g#C3n^>BQh)G;NbTy

[@Photonkannon]

@@Cobuman Nope. I keep getting user name or password is invalid.

[@hanlie407]

present i will be using this service now this sept for my new work

[@Cobuman]

nice!

[@hanlie407]

@@Cobuman its challenging becuase my 1st work is a Configuration Manager. or i dont know the English of it, but its between helpdesk and system admin. im new with all this IT but i do have certificates from comptia a+ network, ITIL and microsoft 98-365 and now studying security + and php.

[@Cobuman]

@@hanlie407 I'm sure you'll be fine.

[@hanlie407]

@@Cobuman hoping too. Watchng all ur videos by the way and thanks a lot.

[@sphereitconsultoria111]

The work you do with these videos is excellent, I like your way of explaining. Do you know if there is any certification for this service platform now. Thank you

[@Cobuman]

Thanks. I'm glad you like it. I don't think there are any certs for this, but basic knowledge goes a long way.

[@sphereitconsultoria111]

Thakns a lot. You are the best.

[@ferguscasey5301]

I work for two help desks. One uses service now and the other uses manage engine service desk + Service desk + is much better. Better interface, ease of use etc.

[@Cobuman]

I can see that. Jira is decent too.

[@ferguscasey5301]

@@Cobuman I seen your video on watching two remote jobs is illegal. Unfortunately mine are both for the same employer just different clients and getting one wage money for both desks, one is a large hotel group the other is a County Council. You know the way it goes, the job throws more responsibility, more work but no extra pay.. I'm only 1 year into my IT career, hoping to move onto a better position in the near future.

[@Cobuman]

@@ferguscasey5301 That's perfectly fine. I support that. My concern is for people who are getting paid working for two different employers while "on the clock".

[@joelc1831]

Thanks for this insightful video please I will like to get access to service now

[@Cobuman]

Sure thing. Here is the link: dev141180.service-now.com/ Login id: joelc Password: #ZZ(fwijC8M@Q_8+}ufepc#Evt+x0Qd7FkTxxZATnhr5])Py_bLO

[@geraldasamoah5159]

Hi Cobu man, i love your channel and i have learned quite a lot on here. I have a job and servicenow is a platform they use for ticketing. I will be trained on it but I would love it if i can get access to the account you shared on this video so that I can get a feel of it before i start my training. That will really help. Thanks!

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: geralda Password: oG]F{Ga3

[@elfoundo2390]

@@Cobuman Hello Sr, i tried to login into the account but it required a verification on your email , could send me another link or tell me what i should do , i will appreciate that thanks

[@saitejaveeraganti8485]

it work on my pc thx bro vеry much

[@Cobuman]

sure thing.

[@adesanyaadewunmi9973]

Thanks a lot for this, please I would like to have access to this too. Thanks once again

[@Cobuman]

Sure thing. Link. dev100336.service-now.com/navpage.do Login id: Adesanya Password: PSGGP)%OZ>m,U%I-pjRh0yZbWbni1E(oEv?>$(@YDFt&eTk?DX690!%Zg)IdH?mO(gLI5WR3aP:Tbf!?

[@mariieya]

Thank you so much for this! It’s extremely helpful for a beginner like me.😭 Can you share log-in credentials please so I can try navigating the tool before my actual hands-on experience at work 😭

[@Cobuman]

Sure thing. Here is the link: dev141180.service-now.com/ Login id: mariieya Password: 0-*}{4k]!V,5&-

[@gu.cervantes]

Thank you for the video! I have experience on the service desk but not at Service Now. I would love to receive a login credential so I can lurk around and take some notes.

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: gustavo Password: x+nnLSI8z$Ou$4qm^Rk:rOG;K%

[@prajith3692]

I would like to access the tool to familiar with that...thanks for the great support

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do login id: prajith369 password: fe#5!!z5_CNj6jc=x-gLkwh0K_z&zg.f@EFTg[tMpIP!h+u:iqrR}{:y{k]w)Pp6WDbqUbg-mRE-]T^Gdt}+6

[@obinnaukatu9268]

Hi, Cobuman. Please I need the login details to partake in the Demo practice. I enjoyed your video explanations and they are very clear and straight to the point.

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: obinna Password: RNQ]2LrYA:!Z^(SyISd2]REJNMTlfUB!gD0S:legHmS(x2t=EbVl)3KfC

[@obinnaukatu9268]

Thank you so much

[@ShailaTouchton777]

Fabulous scholar!

[@Cobuman]

Thank you Shaila.

[@tegae.8515]

Thank you so much cobuman. I have an interview coming up soon. Can I have a login to familiarize myself with the environment?

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: tega Password: 6S0

[@raymondgallardo8995]

I love your videos! It's very clear and easy to understand. I would love if you can give me access so that I can try it as well :)

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: raymondg Password: ^B2SC;B^K_:[0Og5:;BRCVYzi8p

[@Sc20004]

Thank you very .much for the demo . Could you please share the link and credentials to me ? I was also looking for GenAI enabled features within service now ? Do you have any demos around that as GenAI is now the buzz word all over.. We handle integrations n implementations so any help with a latest GENAI enabled service now would be super helpful ❤ Look forward to hearing back from you

[@snehachandekar6459]

I would like to get user login thanks your training 🙂Much appreciated !

[@Cobuman]

Sure. Here is the link: dev248851.service-now.com/ Login id: sneha Password: tI7,[>4xuA

[@alitabish3886]

I'm following your video's in the myotube and its very helpful. thank you for that, so I would love to get the login pleas.

[@Cobuman]

Sure. Here is the link: dev100336.service-now.com/navpage.do Login id: alit Password: RHt2}d[^(>b#+6Fqo7dP[98u]E8HbKB)mH}j.yX1IH4B*{o

[@iamfrank1224]

Hey cobuman, may i have access to get a better understanding on how the system works.. Thank you.

[@Cobuman]

Sure thing. Here is the link: dev95833.service-now.com Login id: kingfrank Password: PP39IQXWY5eswd35ohuisjTX$za9i%pEufZv2oTbY3sM?q]*9!Ob[#q?H0,L:r}E_xPcypFfqiOM1h%mWZ^?Ja+MtNc

[@iamfrank1224]

@@Cobuman thanks bro

[@Cobuman]

@@iamfrank1224

[@edin2-lr2sj]

Pozdrav Ervine, izuzetan video, moja firma uskoro krece sa ovim programom. Da li mi možeš molim te pokazati kako da šaljemo odobrenja ‘Approvals’ drugim korisnicima, kao npr šefu, menadžeru za neki tiket da odobre? Hvala!

[@Cobuman]

Pozdrav Edine. Dobra ideja. Mogu napraviti novi video za ServiceNow.

[@kishennayee3689]

Hi Cobuman wondering i could gain access to this system and learn how to use it since i just offered a job as a helpdesk and was trying to learn this fundamentals to get started thanks

[@Cobuman]

Sure thing. Here is the link: dev95833.service-now.com Login id: kishen Password: Ep==;e8Qq_Y@qel

[@mrastgoo2794]

Hi. Thank you so much for such a useful tutorial video. May I have access to this platform? I need to take a look at this on my own and learn more. Thank you so much in advance.

[@Cobuman]

Sure. Here is the link: dev248851.service-now.com/ Login id: mrastgoo Password: PGuSzrk.=P0-2pBY?h

[@manuelp9784]

@@Cobuman can i have the login too? Thank you!

[@imperialTech]

Present Cobuman

[@Cobuman]

Good to see you. 😁👍

[@MarquezDaniel]

Awesome video I have job interview and this helps a lot. Can I have a login credential so I can take look more into service now? Thank you

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: danielm Password: Z;OdrO$Yg,0wvvG550EVD&lK:.Bk#TlS?ggsZ1&z_CV,j3zmu

[@maryadewunmi1713]

Hello, can I please have access for hands-on training? I have my final interview in two days time and they use ServiceNow itsm.

[@Cobuman]

Sure thing. Here is the link: dev95833.service-now.com Login id: marya Password: 0*)ryYBtGoTr3!;Q@#3]8uH#Zqxhf;S

[@jimbeam8987]

Hey cobuman, May I get login creds for some hands on training.. a couple of job offers I got uses service now.

[@Cobuman]

You bet! Here is the link: dev100336.service-now.com/navpage.do Login id: jimbeam Password: H>STD*tqczSN5H(=M8!h5@R]pU*5c7qZY=

[@MdRafi-jb7ze]

Could I please get access. I have a interview in two days.I would really appreciate it!

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/ Login id: mdrafi Password: 7:)E;1*Um_?^{dU$&MtVvOYEH)ZV_B9q{p

[@nadrac2002]

Hey cobuman, do you mind if i have access to service now to get a better understanding on how to use this software

[@Cobuman]

Sure thing. Here is the link: dev62286.service-now.com/ Login id: nadrac2002 Password: %e*E=Io@1SFl(G>_kBppaJ-@OAHQx)8*ThyYjJyLk@Nr.0;{]Y-#3%4t^UC_v&wC63vjT4P-u6,bqg

[@nadrac2002]

@@CobumanThank you, i really appreciate it

[@hameyoga]

Hello! Thank you for your video. It was really useful8. Is there still any possible to try the application with one user account that you propose ?

[@kasunmuolayemi8375]

Thank you for this video i learnt a lot. Can i get an account to practice with? Thank you.

[@Cobuman]

Sure. Here is the link: dev249727.service-now.com/ Login id: kasun Password: uDy&A.U_$dq1A)2Czoyh}crj2mPY9QQ(1PYU*B480$e30-,2@f@o+kyX7]2B_.GcG_9PNyW$QH#hQ&

[@nijansinghthakuri]

Hi @@Cobuman, I tried to login with the provided id and password but it shows invalid. Can you please help with that ?

[@S3bot]

Good stuff, good job. Still possible to get access to the system? Need some practice. Thanks.

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: test123 Password: >0,n8q1lT*83CnsoFJN&O36$6H

[@elfoundo2390]

Hello ,I have an interview coming up soon. Can I have a login to familiarize myself with the environment? i would appreciate that

[@Cobuman]

Of course. Here is the link: dev100336.service-now.com/navpage.do Login id: elfoundo Password: 7_kH

[@accesscodetony1740]

Hi cobuman, great video. May I also have login credentials to further my understanding? Thank you.

[@Cobuman]

Thanks. Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: atony Password: a:VN3po#5ZMg44(>2*h

[@abipaterson9298]

Great introductory video. May I please have login details to familiarise myself with the system please. Many thanks

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: abipa Password: @

[@monicadupree7928]

Is it free to sign up for a servicenow account to follow your learning videos videos?

[@Cobuman]

I'll give you access to my instance. Here is the link: dev100336.service-now.com/navpage.do Login id: monicad Password: 6(Y0^}Wl?[h^7J5-]uPbk=Kkd:^32uEEj6S5lZJP@x(E;oc$cUN{)WY:#wu?>sq}MVv(RfuIHpavQL9Mg+q*cD3%W6hW

[@monicadupree7928]

Thanks awesome! Where do you donate towards your channel?

[@012345678916332]

Hi @Cobuman I need access to learn, pls help.

[@b.n.y.a3839]

Hey Cobuman, I just got a help desk job and would be glad if you could grant me access to this system so i can try my hands on. Thanks

[@Cobuman]

Sure thing. Here is the link: dev62286.service-now.com/ Login id: bnya Password: }yRUJT.c9j=5VI+%!e*q

[@williamsgeorge5894]

I would love to have access too thank you👍🏿

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: george password: *cSAoiH1kG6P2O_fT[Ce6Gi[hW1em)>fth+6Gd[L7)VRg-&j;D^xnDHAQ%.&@HyWHH;,56Pa97X#PVqj?

[@AnkitSingh-dy4jg]

Pls give full course of service now ticketing tool

[@Cobuman]

One more video: kzbin.info/www/bejne/qWHThI2le8t3bLc

[@anandpattar5534]

superb sir

[@Cobuman]

Thank you sir.

[@harsimranjitkaur5536]

Hi sir, I have seen that you have given access to many subscribers. can i get it too. I hv been learning through your channel from last few days. Thnkyou

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: hkaur Password: 2-1)hDYzU.@f!;wCQIu9Bkic:t[yRRNZM}*;czxV6=%

[@pavelmoreno1961]

I would like to access it as well, thank you.

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: pavelm Password: ,WMIJM400gi]L$mh.mcZPSdf8iX0].OrC]{-.z}!mOi?tfZFv=IwK{aC]G_AYB#2)yk5okke-n:150e9v

[@ronc.5520]

I would like to access as well, thank you.

[@Cobuman]

Sure thing. Here is the link. dev100336.service-now.com/navpage.do Login id: ronc password: p&xbu-M1qel-h0cV6mcz4;zR>K;*]06{2B=3mR%u7-X($jF$S*R6;r+b,gD1Jq#HzMTeF6wXGUTd:Jmt

[@odunolaayinde2046]

Thank you for this information. Can you please share the link and login detail with me also, for practice? Thank you.

[@hayabusa7625]

Brother, Can i have log-in access? As a user & tester? Thank you in advance

[@Cobuman]

Sure thing. Here is the link: dev62286.service-now.com/ login id: hayabusa password: ,FTPCXf(K&@&%!q&Pl4zf+

[@musicalbeats2693]

thanks so much man

[@Cobuman]

No problem!

[@ernestaparitv]

thankyou sir. please can i get access i know its 2years since you posted

[@emiliokimotho]

Hello sir. Thank you for this valuable information. May I kindly have log in details?

[@Cobuman]

Sure thing. Here is the link: dev62286.service-now.com/ Login id: emiliok Password: ?yH?m%zp}C:^$xw.q5ZRCB[Zo*u,R-U

[@shikarboone4990]

Hello, I wanted to know can I have a login to practice. Thank you!

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: shikarb Password: T*R(A6p5q*aI;N:Fl

[@barry5462]

Hi Ervin Could i please have access to Service Now?

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: barry Password: 51ksb,B&+{pmk[JTUyRD

[@barry5462]

@@Cobuman thanks very much Ervin

[@Cobuman]

@@barry5462

[@KnowbodyYouknow]

can i get a link to practice please ?

[@Cobuman]

Sure. www.microsoft.com/en-us/evalcenter/evaluate-mem-evaluation-lab-kit

[@imsid21]

Do we need coding/programming knowledge for learning service now Sir?

[@Cobuman]

no, not for using it as a ticketing system.

[@silvainkuimi2625]

Hey Ervin, I have a question please.

[@Cobuman]

Sure

[@silvainkuimi2625]

@@Cobuman : Office 365, Help desk, Support, Technical support, Help desk support, Troubleshooting, Application support, Password reset, Imaging, mac, Bomgar, Remote Support, Skype For Business, Active Directory, Vpn, Cisco Anyconnect, Windows 10, Troubleshooting Windows, Sccm, Ticketing System, Customer Service Top Skills Details: Office 365,Help desk,Support,Technical support,Help desk support,Troubleshooting,Application support,Password reset,Imaging,mac Additional Skills & Qualifications: Nice to have (Technical): -Mobile device support with iPhone -Troubleshooting experience with Windows Server, SQL Server, Exchange -Use SCCM to migrate devices and to configure the windows for different departments Non technical skills: Need someone who is friendly, patient, great customer service skills, could be assisting a user over the phone for an hour and needs to be patient. -Have basic understanding of how things work and why things don’t work sometimes. The basic concept behind it. -This person need to be able to remember the correct format of how we do things here. Needs to know exactly with what we do at AIR such as installing that version of the software onto there computers LOCATION IN CRYSTAL CITY VA: 1400 Crystal Drive 10th Floor Arlington, VA Experience Level: Entry Level

[@silvainkuimi2625]

What are the key points I can touch to get prepare for this interview?thsnks

[@suryaprakasht1600]

Hi Cobuman, can i get the link and the credentials

[@Cobuman]

Sure thing. Here is the link: dev62286.service-now.com/ Login id: suryap Password: 7zd}e7MmJLIX#_(+@Ax_[3@sHC=1_o}M{#++[aIeRSX2T

[@suryaprakasht1600]

Thank you so much

[@suryaprakasht1600]

@@Cobuman but it is showing invalid email id and the id which was given by you dosen't look like email id .... please help me

[@minatonamikage3725]

Thanks for this informative video and can I get the login creds if possible to look around?

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: minato Password: r

[@minatonamikage3725]

@@Cobuman tnx for your effort bro but it's says invalid username or password while logging in

[@Cobuman]

@@minatonamikage3725 Looks like someone else logged in using your password. Here is the new password: ?Q1?ZNA.Rq]zVi*k}e6USa4hC!-,gQoAk)5zjmS5lEYa^Rod)u%6r

[@edgaraguilar5727]

Hi Cobuman. Are you still giving out login information to practice? Starting my first help desk job and most companies use ServiceNow

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: edgara Password: QPOxpoR)bew-o43Dfb4JEvHtdGG[}]y2uWKw,}zE

[@edgaraguilar5727]

@@Cobuman Thank you so much Cobuman I really appretiate it. But the links says Your instance is hibernating, it's the first time I will learn to use ServiceNow

[@deepakbisht7534]

I want to get access please Warm Regards

[@Cobuman]

Sure thing. Link: dev100336.service-now.com/navpage.do Login id: dbisht Password: Jd@ElwTzrJ&W;>w}AbR2Ooys

[@deepakbisht7534]

Thank you boss you are fast

[@Cobuman]

@@deepakbisht7534

[@bilalk8113]

Hey can I get a login for a refresher. Thanks!

[@Cobuman]

Sure. Here is the link: dev100336.service-now.com/navpage.do login id: bilalk password: pB.WD9AW6{O]L):]Jw!s?IhM&G2h92a,p9aZScCEemOUd

[@Igniting-Moments]

I know that I am late to the party, but could you provide user access. I need to get familiar. Im doing the IBM IT support course, and they are using ServiceNow as a lab.

[@kirtikumar383]

Sir plz make a video on HPSM ticketing tool.

[@Cobuman]

Good reminder. I will lookin to it. Thanks.

[@SimplyDidi18]

Thank you so much @Cobumanfor your videos that help us especially those of us pivoting to IT. Pls, can I have the login info to practice this, thank you.

[@Cobuman]

Sure thing. Here is the link: dev216979.service-now.com Login id: didi Password: 9_J{X_;INRt_2*Oc;]d=[[tmaGiWf4{iJA$D%P+y7oF*Zog6#1$S,

[@nasabkiani7402]

Can you please give access to me to understand it more. thanks

[@kendragorly2339]

i would love to have logins for practice

[@Cobuman]

Sure thing. Here is the link: dev62286.service-now.com/ Login id: kendragorly Password: zn-Rfu;RBpTXh1Wxe.dOzdG8-SQ46=S2J=4iO.C,*RyEA1sE#va)Tz%@{:E_-)$MWOf$*j{:9B*j_yJ

[@atanghamueller7478]

I would love to have access too

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: amueller Password: {m)_]96]k90#tNV(i#}+cPXe:jypBo311j27t:7IK;WhWTxfNh%7C

[@suketuchauhan6836]

hey, can i get login information for practice..??

[@Cobuman]

Sure. Here is the link: dev100336.service-now.com/navpage.do Login id: suketu Password: &pn5Jta*0HKd

[@majidhzhajizadeh501]

Hi Cobuman, may I have a user and pass please? I would like to do some practice before my interview. thank you

[@Cobuman]

Sure. This is the link: dev100336.service-now.com/navpage.do Login id: majidhz Password: olhBmw=)^4zhz$v?.Y]AGh%1q5Qn%1=E%Mg[Ft6wAxId1p

[@premthivagar1294]

Hi, Are you still giving out login information to practice? Please can I have one. Thanks, Cobuman. Cheers

[@Cobuman]

Sure. Here is the link: dev100336.service-now.com/navpage.do Login id: premt Password: f,+R

[@anthonybouie1004]

Are you still giving out login information? Starting my first help desk job and the company is using service now

[@Cobuman]

You bet! Here is the link: dev100336.service-now.com/navpage.do Login id: anthonyb Password: F7CSyrsR)HA;er(z8i{I>EJ5{fisRh-+IgUM)yyHKy8iDSh

[@elokaumeh5881]

Hi Cobuman. Thanks for this video. Please can you give me access to practice by creating the login details and link for me. Thanks.

[@Cobuman]

Sure thing. Here is the link: dev100336.service-now.com/navpage.do Login id: elokau Password: D^RR4S#&}m(]@w_j8K{w4t}A^4j(+-L0YU*%:JvD:g]G1UAv$7X6LgtXs}

[@elokaumeh5881]

@@Cobuman Thank you sir. Please the link is directing me to developer page in ServiceNow website. Where should I go exactly to have access?

[@elokaumeh5881]

@@Cobuman I can't still login. Kindly help. I wanted to attach the error page but can't. Does it expire after 24 hours? Thanks.