Servicenow SLA || response vs Resolution || incident sla || SLA OLA Underpinning ||

SLA Interview Questions
Response SLA vs Resolution SLA
Incident management sla
Types: SLA OLA Underpinning
Start pause stop conditions
Retroactive
#servicenow #incident #sla
ServiceNow Administrator Developer Real interview || #servicenow #interview
This interview is for up to 3 years experience candidate to touch how the questions will be raised and what the interview expects.
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[@gopikirannalabothu7433]

What is OLA? An OLA (operational level agreement) defines the interdependent relationships in support of an SLA. The agreement defines the responsibilities of each internal support group toward other support groups, including the process, expected quality and the timeframe for delivery of their services. p;ease dont misguide people tanq

[@SKfacts_ITcareers]

Misguided - very good.. Did you get the meaning of lines what you posted here. i mean copy paste from en.wikipedia.org/wiki/Operational-level_agreement lets strict with your statement. what is defines the interdependent relationships in support of an SLA? what is internal support group refers here? what is the reference of " including the process, expected quality and the timeframe for delivery of their services." If you are able to explain with an example. i am happy to agree your comments or Request you learn and understand the concept. any comment and learn first before your comment.

[@garakachaitanya3067]

Very nice explaination

[@sak2082]

Very helpful thank you

[@shrngikagahoi7193]

ola is between different department in same org

[@fazeelarafeeq7013]

clearly explained

[@SKfacts_ITcareers]

Thank you much

[@sak2082]

Sir please make video on change management and change state and process

[@feel_good_songs]

Hi sir I have one doubt retroactive start antey oka group nundi inko group ki assign chesinappudu time anedi malli first nundi count avvuddi annaru kada, but Naku ala avvadamnledu. Ex. 1st group A ki ticket assign chesanu. group A 4 hr time work chesi malli Danni group B ki assign chesanu. Kani adi remaining 4 hr teesukuntundi gani ,staring nundi ravadam ledu.( Group B SLA time 8 hr chupinchadam ledu) please help me.

[@anantkaushik9044]

Can you tell me how i can see sla pause incidents number and assignment groups by using glideRecord?