Setting up the Zyxel EMG3525 T50B in under 10 minutes

[@martutiova]

Very useful guide. It helped us a lot. Thank you very much! :)

[@WebafricaSA]

Hey Marta, thank you for letting us know. We have a few more helpful setup guides coming up pretty soon. Rs^

[@H3RO1314]

underrated video

[@WebafricaSA]

We aim to provide clear, easy-to-understand content to ensure our users are comfortable with their hardware and the configuration thereof

[@jenninospeelman7079]

@chrisdied, if you going to be using your own router then all you need to do as far as the configuration is concerned is to setup the router using either PPPoE or IPoE depending on what authentication methods your connection is setup to use

[@WebafricaSA]

Brilliant :) Thanks Jennino

[@ChrisDied]

I am having so much trouble with my cconnection, have entered my login details in the router at the pppoe connection type, click save, and then connect.... the nothing seems to happen and no internet connection is made.... i have connected the zyxel router and it connects.... but then i have slow speeds, should be 500 50 line, and im getting 90/50 at best... plugged in laptop via ethernet cable and got one speed test of 390/50...

[@ChrisDied]

Will probably be something simple... but cant get connected with that router

[@ChrisDied]

I keep getting "WAN connection error" unable to connect to the PPPoE server

[@ChrisDied]

A clever tech support agent named Mothusi atleast got me connected with the orher router, but still seems that there might be a fault, highest speed we got direct from modem without router was 200mbs.... even when we used a 1000mbs test line it was still just 200mbs max and 50 up, 50 ip on the 1000/1000 test line aswell

[@JGoberdhan]

Please can you do a video how to do parental control on the rooter for kids.

[@WebafricaSA]

Hey there, thanks for the suggestion - will let the team know ^^

[@htplayy]

Excellent video very helpful!

[@WebafricaSA]

Hi there, glad it helped out. Rs^

[@quanitaamlay3627]

Hi! Thanks for your helpful videos. Please can you show me how to set up the parent control on this model?

[@WebafricaSA]

Hey Quanita, you still need help with this ?

[@Dr.Geek-ZA]

How do you set this router up as a repeater? Am I missing something?

[@WebafricaSA]

Hello Michal, please reach out to us on any one of our support channels - so we can have a look and help out

[@YcRNF-ZA]

Hi, does Webafrica sell a UPS on the contract like Vox?

[@WebafricaSA]

Hey RNF - please visit the following link for all our cool gadgets : www.webafrica.co.za/hardware/ Rs^

[@roloep85]

Hey man, thanks for the video. Any idea how I can disable UDP on this router. Apparently my ESET Antivirus does not like other devices on my network "discovering" my device.

[@WebafricaSA]

Hello @roloep85, we would need to take a closer look. You're welcome to reach out to us via WhatsApp [phone] ) to discuss disabling the UDP.

[@extraordinaryboy1695]

When I try to go to the login interface, it usually says connection timed out, any advice on how to deal with that

[@WebafricaSA]

Hmmm, something might be up. For any further required help - please reach out with your profile details via DM on any one of our social media platforms so we may investigate and ensure support asap today

[@waynesloan4274]

How do you use the exact router as a repeater or addtional network point?

[@WebafricaSA]

Hey Wayne, for consistent connection performance, we recommend not using the router as an extender, but to have a look at our Airties 4920 Wifi Extender on our hardware page: www.webafrica.co.za/hardware/airties-4920-wifi-extender/. The multi-talented Wifi Booster. This is a wireless mesh solution that increases your wifi coverage significantly. It’s compatible with various device types. This device would be more specific to your requirements. Rs^

[@whybemaverickwhenyoucanbegoose]

Hi there I have an issue where I have separated my 2.4ghz and 5ghz networks each with a different name and password which works for a day but it seems like every 24hours it automatically combines the two under one name. I then have to go into the router and simply click on save with the current setting which it then updates and splits the two again. Any thoughts on why it is automatically combining the two every 24 hours or so?

[@broken-mars-1636]

I ordered my fibre today will this router connect to my fibre

[@WebafricaSA]

Hello Broken-Mars. Thanks for reaching out. We would deliver our routers directly to your preferred address. The routers are pre-configured to allow you to power it up and connect. We also have a helpful onboarding team who deal with making sure our clients are connected once everything is activated.

[@Shalom587]

Good day. I just need some info on this Router as I got mine few weeks ago. The router have a USB port for sharing devices over network. With this I am struggling with to access the device over the network even if I try to type the path correctly it shows file not found

[@WebafricaSA]

Hello Riaan, we would need to take a closer look. Please reach out with your details via DM so we may check the router specs and accurately advise :)

[@MohammedHussain-hx2dy]

Hi I am unable to access the 192.168. 1.1 page it says not found. Please help

[@rastolekar8961]

Anybody reading this comment: you need to be connected with lan cable

[@thokoradebe2897]

Hi I trying this for 2 weeks but no internet connection access or is because I use my cell phone the router is quickly with leptop

[@buhlem5283]

What happened to the cables? You connected to your pc? What’s is going on I’m struggling to connect mine.

[@WebafricaSA]

Hi Buhle, the Ethernet cable generally will be supplied along with the router delivery. Please reach out with your details via DM on any one of our social media platforms, we would like to have a look and help out

[@prelinashunmugam9223]

Please help I did every step like u showed but it's still red ???

[@davidstoltz2494]

Hi. Thaks for this video. I'm trying to setup my Router, can't remeber what the previous details were, so I reset teh router but the default admin and password don't work. When i reset it, i turned it off and held reset for 5 seconds. No lights flashed. When i let go of reset, the devices lights were off. Had to turn it off and on again

[@WebafricaSA]

Hi David, please DM us with your details on any of our social media platforms (Facebook, X, or Instagram) so we may have a look at your WiFi details and accurately assist you with the above. request.

[@AcaRankovic]

HI, I have the same router, but I have a problem with port forwarding, what should i enter in part 'Configure Originating IP'. Any suggestion?

[@WebafricaSA]

That's the IP for the device you'd like to create the forwarding rule for

[@AcaRankovic]

@@WebafricaSA One more question, what should i enter in part 'Server IP Address'?

[@WebafricaSA]

@@AcaRankovic That's the IP for the destination server

[@Cheadlebiker]

Can you turn this router into a modem because I’m having Lila connect fitted next week and I want to use my own ASUS AX82U Router.

[@WebafricaSA]

Morning, please DM us on any one of our social media platfoms with your profile details, we would like to discuss the best way forward.

[@thokoradebe2897]

I really need this to work please help me what must I do

[@debasishbehera1056]

What is the payment method of this router and what is the payment plans

[@WebafricaSA]

Morning, generally our preferred payment method for all service options is debit order. To better address your inquiry. Please DM us with your details on anyone of our social media platforms, so we discuss and advise. Rs^

[@subradanial5979]

thank you ,very usefull

[@matthewtempler7588]

I tried this method and it didn't work. I tried the wizard method that mweb gave me and when I click done or try save any setting it just shows those dots going in a circle for ever and ever. I don't know what to do.

[@WebafricaSA]

Hi Matthew, lets' check it out. Please message us via DM on one of our social media platforms so we may have a look and advise

[@jillianyu4043]

Hi Matthew, I have a similar issue with the Mweb router. How did you resolve it?

[@matthewtempler7588]

@@jillianyu4043 I phoned mweb tech support. It's something on their end they haven't activated. My advice. Reset the router. Do the normal setup as per the mweb page. In other words just run the install wizard and then phone them and tell them what's happening. I had to give them my routers serial number and then they did something and it worked.

[@matthewtempler7588]

@@jillianyu4043 in fact just reset your router and them phone them and tell them what's going on. As long as when you phone them the wifi signal is available if you look on a device. They will activate it. I've heard of this issue all over now recently after having it happen to me its an mweb related issue they not activating something on their end

[@yolandatali2274]

Can I use this router for my smart tv and phones 📱

[@WebafricaSA]

Hi Yolanda, your router will provide a unique WiFi username and password. To access the internet, simply connect your Smart TV and cell phones to the WiFi network using those details. Let us know if you need any further assistance! 😊

[@rahatsalman]

is it work in bangladesh? i have same model router but my router failed to connect pppoe internet 😢

[@WebafricaSA]

Hey Rahat, we are only able to advise on fibre service options we offer. Best of luck, let us know if there's anything we can do to help out from our side. Rs^

[@ChrisDied]

What setting will i need if i want to use my own AX router and webafrica as fiber isp?

[@WebafricaSA]

Hi there Chris, upon activation, our system will send an email confirming your connection activation along with the fibre data username and password. All settings would generally be the same as shown in this video, you would just need to enter your connection username and password when running your router set up wizard. @Jennino Speelman comment is spot-on, it does depend on the connection type your fibre is set up on.

[@TourWithEttas]

Hi there, I have followed both the instructions from my emails and this video now and my internet light on the router simply stays red. I have tried everything and can't reach support at all. I need my internet access to work ASAP as I am currently paying for something that doesn't work

[@WebafricaSA]

Afternoon, please reach out to us on any one of our social media platforms via DM - we're on standby to assist and get your connection up and running

[@zinhlemthembu5457]

Same problem. Struggling still. Can't reach anyone on standby. It's been 2 amd a half hours now

[@pranishkahansraj1037]

How do you even find the login website? It doesn't want to load on my side

[@WebafricaSA]

Hello Pranisha, try this link : knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/ it has all the details you would need to get our Zyxel router set up

[@Lusien2698]

It also doesn't work

[@malandeladlamini720]

Do you reccomend doing this when getting this router

[@WebafricaSA]

Generally, our routers are delivered pre-configured, in the instance of wanting to customize your Wifi settings - this vid provides some awesome guidelines on how to set up

[@ben0247]

How do I change mtu value on this router, whenever I try to it tells me 'vlan is repeat'

[@WebafricaSA]

Hmm, please reach out to us with your profile details via DM on any of our social media platforms so we may check into this and advise asap

[@roccoszn6784]

@Ben02 did u find a solution on how to change the value?

[@snehapatel6552]

Old router HUAWEI with yellow thin wire which one conect with internet original wire and thin yellow wire I cant join with my ZYXEL router coz there is no plug for yellow thin wire

[@WebafricaSA]

Morning, please DM us on any one of our social media platforms so we may check the connection and help out with the above. Rs^

[@heinrichjacobs1601]

How do I update my firmware on my Zyxel EMG3525-T50B router ?

[@thaabitabrahams3513]

I would also like to know! My router started to slow down when on international websites, resetting the router works for a few seconds then it’s back to snailing speeds, this is one of the worst routers with no support!

[@Sam-xm3ft]

contact your isp, you cant upgrade it yourself

[@BenjaminLodahl]

THx for the help

[@WebafricaSA]

^^

[@rickyconacher941]

Does it normally take long after you clicked apply by the end?

[@WebafricaSA]

Morning Ricky, it will take a few moments but should not be loading forever. Perhaps re-attempt to configure and see whether it confirms the setting to be saved

[@rickyconacher941]

@@WebafricaSA I've tried multiple times it still takes forever to load and phoned customer care and they said the system is offline

[@robanderson1155]

Boughtvthis as a spare for same as supplied by italk.am strugling to setvup i assumed would be simply plug and play.this video isnt too clear for me.can anyone offer further links/advice

[@snehapatel6552]

I want see your main wire wifi connection plzz coz your n mine same

[@Miroxbel]

Hello! Some IT guy has already set up my router, but now I'd like to change the primary and secondary DNS. But When I click on the Network Settings (min 5:04 ) It only shows 3 options (Wireless, Home Networking and USD Service), there's no DNS option there. Could you help me?

[@WebafricaSA]

Hello there, we apologize for missing your message at the time. We would like to help, if still required - please share your email address and inquiry details via DM so we may have a look and assist asap today

[@snehapatel6552]

Have a big problem not showing red light I want to send picture but don't know how bcoz ihave old router who staying before me here they people using HUAWEI so now I got ZYXEL with yellow wire so that wire i conect with ZYXEL router n nother part where must I conect

[@WebafricaSA]

Morning, please DM us on any one of our social media platforms so we may check the connection and help out with the above. Rs^

[@oyongibing7690]

hi. can i convert this router as a repeater?

[@WebafricaSA]

Morning @oyongibing7690 - hmmm... we would need to take a closer look. Our WhatsApp team is a message away. Simply add 021 464 9500 as a WhatsApp contact and send us a message. We look forward to helping out.

[@west1329]

Howzit going? Could you please tell me or maybe please show us how to upgrade the firmware please? I have this common issue, where if I put wifi on and switch the router off, then not one of my devices pick up the router once it's been rebooted. This applies from tv's to cell phones to any device. It just won't pick up the router at all. And this in turn is very frustrating as I always switch the router off when not in use. ( for example during the night or not at home) So every single day I have to go into the router and turn wifi off then back on again. Only thing that works. This only indicates that the router is faulty or some sort of update is required for a hot fix. I have tried to find a firmware update but not getting any hits. I would like to try update it first before I send it back and wait days for a new router. Thanks for the vid and your help!

[@WebafricaSA]

Morning Wes T, firmware is auto-updated by the router partner Nology directly. There is no option to manually update the firmware for the routers we offer with our services. Hope that provides some clarity ^^

[@west1329]

@@WebafricaSA Ok thanks, it seems like it's a decent router with some niggles. Thanks for the reply and stay safe

[@WebafricaSA]

@@west1329 Here to help ^^

[@chlorinexoxo]

Dont know if you still check these comments.. bit I cant get passed the login. It keeps telling me I have the wrong password or im locked out. I am entering everything correctly, into the correct ip, and everything is connected properly. Its brand new. Ive tried doing a hard reset many times, tried different browsers and everything. Nothing works.

[@WebafricaSA]

Hey there, hmmm - it may require a possible reset to restore all the default settings of the device. We would need to take a closer look. Please reach out to us via DM on our any one of our social media platforms. We're on standby to help. Rs^

[@BenjaminLodahl]

Maybe put in desription!

[@WebafricaSA]

Thanks for the suggestion ^^

[@dixienyanwa4800]

Hi, I can't seem to see my wifi name though the internet is working via LAN

[@WebafricaSA]

Morning, hmmm... DM us with your account details when you have a chance. We would need to take a closer look to help out. Rs^

[@ufw_shakiyah]

If your provider is mweb after ur username what do you add or so you add just your username 😢

[@WebafricaSA]

Hi @ufw_shakiyah, please share more details via our helpful WhatsApp support channel, by messaging 021 464 9500. We would like to take a closer look to assist you more effectively. We look forward to your message.

[@jackiewelch3283]

Can you attach any VOIP phone - I worry because I don't see any SIP/VOIP setting on the menu

[@WebafricaSA]

Morning Jackie, herewith an easy to use step-by-step guide on how to set up: knowledge.webafrica.co.za/index.php/knowledge-base/yealink-w52p-manual-set-up/

[@clxudbxii_]

Do we need a laptop for that?

[@WebafricaSA]

A connection set up works best with a laptop or PC

[@daisywilliams7225]

Hi I need help with my internet what should I do

[@WebafricaSA]

Afternoon Daisy, for any support - you're welcome to reach out to us via DM on any one of our social media platforms. We will gladly ensure your support asap

[@snehapatel6552]

Thank u so much❤

[@WebafricaSA]

You're most welcome ^^)

[@sivujacobs3293]

Why is it taking so long to activate my fibre line

[@WebafricaSA]

Hello there, please share your order number with us via DM on any one of our social media platforms. We will check into the activation status of the connection and advise of the best way forward

[@myronmoodley6354]

Does anyone know how to configure this router as an access point?

[@WebafricaSA]

Hi Myron, the router has certain capabilities that it is provisioned for by the Router partner. Reach out to us via Whatsapp support channel, our techs will check your router settings and see what can be done to help out ^^

[@pietrodokkalfrzanela2436]

How can I reset all remote configurations on my router?

[@WebafricaSA]

@@pietrodokkalfrzanela2436 Morning there is a factory reset button found on the unit - this will wipe all the configurations from the device to allow you to reset all settings

[@abdelrahman2xd]

Hello bro thx for your guide but can you send me your backup and firmware in your router?plz❤😢

[@WebafricaSA]

Hi Abdelrahman, Firmware versions are automatically updated by the router provider directly - with all the fibre routers we provide. Rs^

[@Razeen513]

Is there a mobile app to control the router

[@WebafricaSA]

Nope, not yet - that is a pretty cool idea though. Our DEVS have been updated with your epic suggestion Razeen

[@WebafricaSA]

@@igorspitz The IP address of the router will be shown on the device

[@breakfreerelease2receive420]

Greetings, I am struggling to access the router, receiving a message that says locked

[@denishagovender9352]

I forgot my password and the error that I am getting is that the username or password is locked. How do I unlock and reset my router to access my internet settings?

[@ProEraBamThaBeamer]

Yes me too!! Help?

[@Unironically_dom]

Whats the link for the login page?

[@selcocr7]

does this router have any firmware updates ?

[@WebafricaSA]

Morning Angelo, it does and it updated automatically by our router partner (Nology)

[@r2stik]

fiber optics input ?

[@WebafricaSA]

Hey there - we assume you're referring to the grey cable that connects the router to the fibre unit. For help - drop us a DM with your details on any one of our social media platforms so we may assist and advise asap. Rs^

[@palpal1013]

I cant see broadband on the network setting option

[@WebafricaSA]

Hi there, try this link: knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/ It should provide you with a detailed step-by-step guide to help out.

[@LiamJacobs-q4v]

Still struggling with the logging

[@WebafricaSA]

Hey there - we can help, reach out to us via DM on any one of our social media support platforms. We're on standby to further assist.

[@LiamJacobs-q4v]

@@WebafricaSA can you activate the wifi without logging in?

[@WebafricaSA]

@@LiamJacobs-q4v Fibre is generally activated remotely. We have pre-configured routers delivered to our clients to ensure they get to plug n play. As a backup - we do have a onboarding tech team who call our clients to make sure their set up is ready for internet connection.

[@6ftS]

thanks. very informative.

[@WebafricaSA]

That's a win :) thank you so much for your feedback. Glad it was useful, we have some exciting plans for a few more vids pretty soon. Rs^

[@Au.520]

Excuse me, why can our mobile phone be connected to wlan, but the computer can't ...

[@WebafricaSA]

Morning, we are here to help - please reach out with your details via DM on any one of our other social media platforms. Our techs will gladly have a look and ensure your support asap today ^^

[@tiagogomes3009]

How to hard reset Mode?

[@andymuanda5423]

I accidentally disconnected my fibre connection now my internet connection on my router is peeping red

[@WebafricaSA]

Good morning Andy, we will need to check the settings on the router. Please reach out to us via DM on any one of our social media platforms so we may take a closer look and help out. Rs^

[@rasbaqino2425]

How to fix zyxel router internet light red

[@WebafricaSA]

Hello rasbaqino2425, we would need to check the settings and hardware to accurately advise. Please DM us on one of our social media platforms with your profile details so we may investigate & help out. Rs^

[@rasbaqino2425]

I managed to get it running thanks 🙏

[@WebafricaSA]

@@rasbaqino2425 Awesome! thanks for the update ^^

[@WebafricaSA]

@@rasbaqino2425 Awesome!

[@tsheposebopela1582]

My Username and Password do not work. I even asked my ISP. However nothing works. The ones on the router do not work. Please help. Even after reset

[@paulinahtjamela6524]

Hi how do i change the password

[@shahirosman5423]

When I entered my login password it says it's incorrect but it's the right password What should I do???

[@WebafricaSA]

Hi @Shahir Osman, to view the details of the setup - please visit this link : knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/

[@jojojuice29]

What’s the range?

[@MElizaMVasquez]

Muchas Gracias ! 🙏🏼

[@WebafricaSA]

^^

[@ezygaming1420]

Hello.. i have the same router but i have a problem.. my internet is slow..is there any solution?

[@WebafricaSA]

Hi there, please reach out to us on any one of our social media platforms via DM - along with your profile details - to allow us to investigate and help out asap

[@dirkscheepers]

Everything connected, logged in via Ethernet cable, still no WiFi internet - all lights green. Am I missing something? Instructions says it should be auto-configured

[@WebafricaSA]

Hey Dirk, there may be a setting that you could be missing. Please reach out to us via DM on any one of our social media platforms - we'll gladly have a look and help out. Rs^

[@panjamal1]

i dont have broadbans option

[@WebafricaSA]

We would need to see an image of your settings to better advise. Please DM us on any one of our social media platforms, so we may check and help out. Rs^

[@danniesimo]

Thanks chief.

[@WebafricaSA]

:) Glad he was able to help

[@lamapukas]

My samsung TV doesn't find this router every other across my appartment it finds, but not my TV even phones are ok

[@WebafricaSA]

Hi there, hmm... if all other devices manage to locate your WIFI connection, perhaps check in with your Samsung TV manufacturer and discuss the WIFI settings on the device. Perhaps check if the relevant wifi channel is enabled /on. Reach out if you need any help/ Rs^

[@lamapukas]

@@WebafricaSA i fixed it. My 2.4Ghz was disabled i turned it on and fixed

[@WebafricaSA]

Aah... awesome! let us know if you need any additional support. @@lamapukas

[@thedailytechguy2401]

How do i block and unblock users on this router ?

[@WebafricaSA]

Morning, please reach out with your profile details - we'll have a look and see what can be done to help out asap

[@farrux4eek]

Admin login router?

[@WebafricaSA]

The router login details are generally shown on the router, have a look and if you need any further help - you're welcome to reach out to us on any one of our social media platforms via DM

[@noah.officia]

I want the original software for this router with the login password

[@WebafricaSA]

Hey, so the router has a silver sticker that would have all the default settings of the device that you may need. Let us know if you need any further support via DM on our social media platforms. Rs^

[@thabanglegodi9370]

Please send me the link

[@Ishouldbeflying]

can you install a VPN on this router?

[@WebafricaSA]

Hi there, unfortunately not

[@wadecoopman1942]

How to Mount this on the wall ? Anybody?

[@YcRNF-ZA]

Look through instructions that you got with router

[@earth3039]

It doesn't tell me the username and password at the back

[@WebafricaSA]

Hi there, please visit this link for a step-by-step guide on how to proceed: knowledge.webafrica.co.za/index.php/knowledge-base/how-to-set-up-your-router-and-wifi-settings/

[@christineelliot4895]

Links???

[@WebafricaSA]

Hello there, we would like to offer assistance. Please reach out with your profile details via DM on any one of our social media platforms, so we may investigate and be in touch to discuss a way forward asap today. We’re on standby to assist via DM

[@WebafricaSA]

Hi there, for any helpful links and guides - please visit our knowledge base here: knowledge.webafrica.co.za/

[@ZellaDuden-f8z]

Mathias Underpass

[@snehapatel6552]

If possible Plz sir give me fast ans very difficult from 1 week

[@limbadaasfak515]

Wifi is not showing

[@WebafricaSA]

Hello there Limbada, please reach out to us via DM on any one of our social media platforms with your profile details - we will have a look and ensure your support asap if still required

[@NginguBusi]

Setting up is so stressful. I paid R699 & I feel helpless. I hate webafrica with all my heart. A bunch of useless scammers.

[@ArabellaAdolph-p2u]

Monahan Springs

[@EddieWatt-d2r]

Nicklaus Isle

[@TobiasHuxley-y7v]

Murphy Path

[@MariaGarcia-z8c]

Kayden Pines

[@pierrejoubert7754]

The music, in the beginning, is annoying! I opened the video to receive a tutorial not a music video:-(

[@WebafricaSA]

Hi Pierre, we will let the team know. Your feedback helps us improve and make useful content for all to enjoy

[@MontgomeryToby-f2t]

Omari Lodge

[@MelissaWright-m1z]

Roob Underpass

[@GosseYale]

441 Tremblay Camp

[@linneaaaS]

It doesn’t work:/

[@WebafricaSA]

Hi there - you may have either entered an incorrect setting or we may need to work on the device itself. Please drop us a DM with your details on our social media platforms for further assistance. Rs^

[@CarrieQueena-d3n]

Foster Club

[@BellamyFrancis-w7r]

Hermann Islands