Ship tour! MSC Accessibility Nightmare! 🚢🎢😤♿

[@cynthiamiller]

I was on the MSC Seashore in April and I use a scooter. I came home and sent a VERY long email to MSC about the lack of accessability on that ship. Too many venues without auto opening doors, the buffet serving stations are too high, there are no disability friendly tables in the buffet, the lack of pool entrances without ladders. It astounds me that they are building brand new cruise ships without these things for disabled people.

[@WHEEL_AROUND_THE_WORLD]

It’s so frustrating to hear that, especially on a brand-new ship! Accessibility should be a top priority from the start, not an afterthought. Did MSC respond to your email? I’d be curious to know if they acknowledged the issues or mentioned any plans to improve. It's baffling that something as simple as automatic doors and accessible pool entrances isn’t standard yet!

[@Cruise_life1]

​@@WHEEL_AROUND_THE_WORLDgrandiosa isn't brand new

[@CanConMil]

MSC needs to step up and fix these issues.

[@WHEEL_AROUND_THE_WORLD]

YUP! Agreed.

[@awells70]

@@WHEEL_AROUND_THE_WORLD most of “these” issues are because you didn’t ask an advisor MSC has plenty of helps we help navigate the issues and the cruise lines pay us

[@buttergolem8584]

@@awells70 So you would lifte him out of his wheelchair, drag him up the ledge, then down the ledge and then what, drop him into the pool?

[@evilbluekoala626]

I'm not sure whether to laugh or cry or cringe. "Step up"? But in all seriousness whoever designed this ship didn't ask enough questions. I'm so sorry you had to deal with that.

[@fizz555]

They have hoists, but ask what would happen in bad weather to the water in a pool that was fully ramped. I am a wheelchair user before you yell at me

[@Fluffyunicorns33]

I feel like it’s not just MSC it’s every cruise ship that has to step up there accessibility. I know someone that is a part time wheelchair user and for them on days that they are in the wheelchair it is very difficult for them to enjoy a cruise. They don’t give discounts for disabled people and they also don’t make everything as accessible as possible. People with disabilities need to be accommodated as well.

[@WHEEL_AROUND_THE_WORLD]

You’re right, accessibility needs to improve across all cruise lines. Cruises should be enjoyable for everyone, including part-time wheelchair users. More than discounts, what’s really needed is full accessibility. Do you think enough voices will push for change?

[@Mike__B]

Good news from guest services.... they've called to tell you that your room is perfectly fine because none of the ship has accessibility access, so you're perfectly fine!!

[@WHEEL_AROUND_THE_WORLD]

HAHA!!!! Pretty much!!! lol

[@Cruise_life1]

Es gibt bei MSC schon behinderten gerechte Kabinen! auf der MSC Seaside gibt es auch einen ,,Kran,, im Pool der Rollstuhlfahrer auf einem Stuhl in den Pool hebt, aber Whirlpools sind auf keinem Schiff behinderten gerecht

[@Oonagh72]

This totally made me want to cry. You could probably ask what accommodation they have for the pool and bowling alley, but you shouldn’t have to. It should be obvious.

[@WHEEL_AROUND_THE_WORLD]

I feel the same, it’s so disheartening. You’re absolutely right, accessibility shouldn’t be something you have to dig around and ask about. It should be built in and obvious. Hopefully, these conversations will help make that a reality!

[@pepethepatriot7524]

People don't notice the lack of accessibility until it effects THEM! My husband is disabled so we notice these sort of things now and it sucks so much! When we eventually go on a cruise, we won't be going with MSC that's for certain!

[@RB2013-jj7kq]

I was just about to comment on this, no where near the same but broke my leg this year and had to use crutches, it opened up my eyes to a completely new experience, I started noticing lots of little details that never once crossed my mind. Anyone can become disabled at any moment, we should do our best to accommodate everyone because as you said you truly never notice it until it happens to you.

[@WHEEL_AROUND_THE_WORLD]

You’re so right, most people don’t notice the lack of accessibility until it directly affects them. The reality is, pretty much everyone will experience disability at some point in their life! 50% of people over 65 have a disability. Let’s make it easier for people with disabilities to travel and feel included. Is it really that hard to do? It benefits everyone in the end!

[@WHEEL_AROUND_THE_WORLD]

Yup! You nailed it!

[@Chrissyhappy]

This is very true. The amount of times friends arranged days out, for us to get there and it wasn’t suitable for my daughter who’s in a wheelchair. It often doesn’t occur to people. I even have to ensure there’s things like changing facilities before we go. It can be so stressful 😢

[@leejohnson8618]

I’m surprised as I’ve been on a few cruises and I’ve noticed on most that there is an electric lift chair to get in and out of at least one pool for the guests. The high sides, flat areas and stairs are necessary to reduce the splash in heavy seas. I’d be contacting this cruise line asap and outlining the shortcomings. I think they would be receptive.

[@WHEEL_AROUND_THE_WORLD]

Exactly! Ramps and hoists have been around for ages, and they’re such simple solutions to accessibility issues. It’s frustrating that they’re still not standard in so many places, especially on something as modern as a cruise ship. It really doesn’t take much to make spaces inclusive, it just takes a bit of effort and forethought!

[@maryannpiccirilli454]

We found that Celebrity Edge class are pretty good for accessibility. There is a ramp up to the pool. The bathrooms in public areas have sliding doors. We have loved our accessible cabins. But again we book at least a year in advance.

[@WHEEL_AROUND_THE_WORLD]

Great to hear Celebrity Edge class is accessible! The pool ramp and sliding doors sound great. How did you find the cabins? Booking early for accessible rooms is such a smart move!

[@LubaSlava1]

We just came back from Celebrity Edge and although we are fortunate that we do not need the accessible room, I did notice that Edge does have plethora of things for passengers with wheelchairs. Not only that there is a ramp for main walkway to the pool but also a wheelchair elevator plus both main pool and solarium pool has a crane seat to move a disabled person from a wheelchair to the water. The crew is absolutely outstanding helping people in wheelchairs whenever needed. I now appreciate Celebrity even more seeing the world from your point of view Shane. Do not give up on cruising just yet and try Celebrity, you will love it just like we do. We will be on the Edge again in May, maybe will meet you there ?

[@gd3lectron]

As an able bodied individual, this is disgusting and I truly hope this goes viral and shames MSC...

[@soredakezyanakute]

Shane, your perspective on these issues is so important. I really hope the cruise lines see this and take your concerns seriously. Thank you so much for sharing.

[@WHEEL_AROUND_THE_WORLD]

Thank you for your kind words! I really hope they take notice too. Accessibility is such an important topic, and it's great to see conversations like this sparking awareness. Have you experienced any accessibility challenges while travelling? Would love to hear your thoughts!

[@SnoWDooM_Fra]

For real if i were in a wheelchair and this happens to me, i'd be suing their asses for false advertising on handicapped access. My mom is 80% blind, and the tthing is that i'm always scared that if i ever gift her a cruise vacation like this one and get to where nothing is accessible to her at all, i'd be suing big time. How can they be that mediocre to not even put RAMPS in those wide stairs? I just think they've put you in this room no because they are "full", from how it looks and how far it is you must've been in a small staff room. Anyways, hope this was still enjoyable for you!

[@WHEEL_AROUND_THE_WORLD]

I get your frustration, and you’re absolutely right, accessibility shouldn’t be something cruise lines get to cut corners on. Ramps should be a given, not an afterthought. It’s tough when a vacation meant to be enjoyable turns into a fight for basic access. Thanks for the kind words though, I always try to make the best of it, but raising awareness is definitely part of the journey!

[@kenfu_tech6844]

Took a cruise on Holland America from Seattle to Alaska. I’m able to walk for short distances and stand for short periods of time. This being my first cruise, I went with relatives who’ve gone on a lot of cruises, so they helped me with the planning. I went with a standard room, taking my chance. My relatives helped me pick a good room in a good location on the ship to make sure I was close to the food area, casino, and the back deck. I would go either earlier or later to avoid the crowds at the buffet. It’s impossible to wheel around during the rush of hungry people. Specialized dining is a lot easier if they don’t have stairs and you’re OK with the extra cost. But be careful on your excursions off the boat if the ramp is a little wet. Rolling off a 5-story ramp is quite dangerous with those hard rubber tires. Employees are supposed to help, but not always. Remember, it’s a boat. The boat has to be able to withstand a certain amount of degree tilt in any direction, so everything has to be nailed down and any water contained. Hope things get a little better.

[@kenfu_tech6844]

lol whoops ship not boat

[@WHEEL_AROUND_THE_WORLD]

Safety is important, but it shouldn’t compromise accessibility. Would you go on another cruise, or was this a one-time thing?

[@kenfu_tech6844]

Definitely! Alaska was my first trip since my injury and America is pretty good with ada so I was unwary to travel. The cruise ship gave me the comfort to go straight from the ship to motorized tours. I felt it gave me the ability to explore more places then on foot/wheel I was planning a cruise to Japan, Hong Kong, Philippines. Not sure of that right now

[@waywardsisters918]

Thanks for letting us know all this, puts me off going x

[@fizz555]

I have been a wheelchair user for over 30 years and cruised many times. It's much better than he is portraying. P and O is the best cruise line for wheelchair users, but I use msc a lot

[@aroundtheworldin80coffees79]

I hope MSC replies to this or your direct communication with them.

[@Cruise_life1]

Jeder Pool/Whirlpool auf einem Schiff ist so gebaut auf manchen gibt es einen Lift für rollstulfahrer (z.b. MSC Seaside), behinderten gerechte Kabinen gibt es auch bei MSC (die sind wirklich gut und groß) und du musst auch wissen das MSC eine der günstigen Redereien ist eine Woche auf der Icon of the Seas kostet für eine Familie 10.000€, auf der neuen MSC World America nur 2.500€

[@waellerwutz1]

Der Preis ist keine Entschuldigung Behinderte auszuschließen. Was glauben Sie warum man so wenig Rollstuhlfahrer sieht. Als Frau eines Rollstuhlfahrers kann ich das beantworten. Sehr viele Rollstuhlfahrer sagen ganz klar, sie gehen nirgendwo hin, da sie sowieso nirgends reinkommen. Das gilt übrigens auch für Arztpraxen. Unfassbar viele sind für Rollstuhlfahrer nicht erreichbar. Das kann sich nur ändern, wenn Rollstuhlfahrer immerwieder nachhaken und so darauf aufmerksam machen, dass sie ausgeschlossen werden.

[@Chrissyhappy]

Have done some cruises with my disabled daughter. It’s never easy. Travel in general is never easy! Always seems to be stressful no matter how much you plan. Great review. Thank you. I’ll definitely avoid this cruise line!😮

[@carine4318]

I know that grand princess has special lifts for wheelchairs on most stairs ..

[@Illll118]

bro so underrated

[@CocoLicious]

Honestly you should bill MSC for accessibility consultant work as it's very clear that they never used one

[@jenmcw]

This is unbelievable!

[@WHEEL_AROUND_THE_WORLD]

Yup!!!!! Do you think they will listen and make change?

[@user-yc4fz7vv6u]

So you can't access the hand washing stations because they are too high for a wheelchair user. Do you know who else is the same height as a wheelchair user? Children! Even if the ship designers weren't expecting people in wheelchairs, surely they were expecting children aboard the ship. Do they not get to wash their hands either?

[@WHEEL_AROUND_THE_WORLD]

That’s such a good point! It’s surprising that something as basic as hand washing stations isn’t designed to be more accessible for both wheelchair users and children. You’d think accommodating a wider range of heights would be a no-brainer. Makes you wonder who they’re actually designing for!

[@hollyhawkins9730]

What a disappointment. I'm not surprised though. P.S. love your accent🤩

[@WHEEL_AROUND_THE_WORLD]

Thanks, Holly! It’s definitely frustrating, but hopefully raising awareness can push for change. Glad you like the accent! G'day mate!!!!

[@OutlawNix]

Perhaps it's due to the fact most cruise ship company's are based from other countries where laws about Accessibility is not the same. Myself, I will never go on a cruise ship not even if someone offered a trip for free. The whole idea of it don't appeal to me one bit and it's something I can do without.

[@WHEEL_AROUND_THE_WORLD]

You’re probably right, different accessibility standards in other countries could be part of the problem. Cruising definitely isn’t for everyone, but it’s frustrating that those who want to enjoy it often face so many barriers. Hopefully, raising awareness will help push for better standards worldwide!

[@wendys6438]

We sail with Disney Cruise Line. They aren't perfectly accessible, but there's A LOT of accessible features available. Lower hand-wash stations (mostly for kids, but you can roll under easily too), actual ADA doors and bathrooms, pool lifts if you coordinate with Guest Services, etc. I highly suggest trying a Dream Class ship (Dream or Fantasy), but a Magic Class (Magic and Wonder) or Wish Class (Wish, Treasure, and Destiny) are also good options. 😊

[@WHEEL_AROUND_THE_WORLD]

True, it does sound like Disney Cruise Line is doing a great job overall! They seem to have put real effort into making their ships more accessible, which is fantastic to hear. Features like ADA-compliant facilities, pool lifts, and lower hand-wash stations show they're thinking about inclusivity. It’s not perfect, but it’s definitely a step in the right direction. Dream Class ships seem like a top pick for accessibility!

[@Designsbynjensen]

Mate, i feel sorry that you had to expirience this, as a travel agent myself, i can relate to your utter fustration, if there is anything i can say is, Do Royal Caribbean, Norwegian Cruise line, Princess, celebrity, Holland America Line, you get what you pay for, and their ships are handicap friendly with a few areas excempted but you won't go wrong with any of these cruise lines.. Should mention, i used to take my mother on cruises all the time, she was a 24/7 365 bound to that chair, and if you take any of the cruise lines i have specified, you will have a great time. MSC Is not a first world country cruise line for disabled people, and they don't want you on there in general, it's the attitude we got as well..

[@elainewall6530]

This is disgusting. These companies take your money but don't provide accessibility. They must step up and improve.

[@programmer437]

Okay real talk can you explain the vegetarian+chicken thing? I’ve never heard of that and you mentioned it in Tokyo IIRC as well.

[@bonobo2go]

A slice of vegetarian pizza AND some chicken. The chicken wasn't on the pizza it was separate. It's a buffet - you are free to take anything from the choices available. I'm a meat eater but my favourite pizza is those vegetable ones from the bakery at Lidl.

[@programmer437]

@ - In Tokyo he specifically said “I’m a vegetarian and I eat chicken”

[@WHEEL_AROUND_THE_WORLD]

Well, you see, I’m a vegetarian, and in my world, chicken counts as a vegetable. I know what you’re thinking, but chickens don’t really need their wings, they can’t even fly! 😉 You're welcome!

[@programmer437]

@@WHEEL_AROUND_THE_WORLD - ahh yes that explains it perfectly.

[@donxz2555]

You are lucky in that you are media savvy and the cruise industry are under a spotlight in this social media age, for the likes of us crinklies from a past era where disability was a ‘chuck away’ word in that absolutely nothing was thought through for a disabled user. At best the ramp did not have a step, at worst they put you in a ‘forgotten’ room down a long corridor where it was a battle between you or your wheelchair for access and the bathroom was just a joke, it has moved on with the speed of a asthmatic snail to make some improvements, but I find that the disabled passenger is still the afterthought in the design, build and operation of cruise ships (or for that matter ANY transport or holiday) Being even more feeble and with a lower tolerance of ‘customer services’ excuses I find the stress levels are better managed by limiting myself to the ‘specialist’ holiday companies that have experience in what the disabled traveller needs and which hotels / restaurants etc… that can provide a wide range of specialist adaptations - cruise liners are not on that list, especially P&O who I found treat politely given and reasonable requests with distain and incompetence.

[@JessicaLaska]

Thank you for this review, it confirms for me that a cruise is not in the cards for me!!

[@WHEEL_AROUND_THE_WORLD]

Thank you for your comment, Jessica! I totally get where you’re coming from. Cruises can be frustrating if accessibility isn’t up to par. That said, I’m planning to go on another cruise soon to compare experiences and see if any lines are doing better. Hopefully, I can find one that truly gets it right and share some positive insights. Fingers crossed for progress!

[@SuperWiggley]

wish your videos were longer

[@nicogs97]

I understand having so many steps in areas built in ground level due to the fact you need to consider the grounds foundation. Especially areas built around a slope and having to use steps to navigate elevations in the ground. But why on earth would they build so many steps on a cruise ship when you can decide where to put the floor. I think it’s lazy planning and with a little more brainstorming I’m sure making all leveled floors is very much possible.

[@WHEEL_AROUND_THE_WORLD]

You’re spot on about the flexibility cruise ships have when designing their layouts! It does feel like a missed opportunity when steps are added unnecessarily. With proper planning and a focus on inclusivity, creating level floors or ramps should absolutely be achievable. It's frustrating to see accessibility overlooked when it could make such a big difference for so many people. Lazy planning sums it up perfectly!

[@The_Jupiter2_Mission]

I did a quick online search for the best ships with disability access and it came up with specific ships to choose from. Took one minute. That would at least be my starting place before booking any cruise. That helps me sort out the wheat from the chaff. It sounds like you relied on the booking agent too much. For him, you're likely just a number.

[@WHEEL_AROUND_THE_WORLD]

Were there any ships that stood out to you as particularly accessible when you searched? It’d be great to hear if there’s one you’d recommend for travellers with disabilities.

[@The_Jupiter2_Mission]

@@WHEEL_AROUND_THE_WORLD Google took me to a site. enablingdevices. In their blog section i searched cruises and the article was there. It listed the following ships. MSC Seaside, Norwegian Sky, Holland America Koningsdam, Celebrity Reflection, Carnival Horizon, Princess Cruises Regal Princess, Royal Carribean Mariner Of The Seas & Disney Fantasy. It went through each ship and listed accessible facilities.

[@amycoronakes2138]

Are you going to make a formal complaint. X

[@WHEEL_AROUND_THE_WORLD]

I did a complaint on the boat. Sorry, ship. :P Honestly they did not care much about what I had to say.

[@TheRosemaryRegency]

Well, it makes sense that people in wheelchairs should not be in pools for their own safety…, it is true that a lot of activities are not suitable for wheelchairs users

[@Brittany.Anderson]

You should try other cruise lines. I do believe that other cruise lines offer better accessibility options. While I am not saying any are perfect, I do feel like there are better options out there.

[@WHEEL_AROUND_THE_WORLD]

Thanks for the suggestion! I’ve heard some cruise lines are stepping up their accessibility game. I wonder if the Ritz-Carlton Yacht Collection is accessible. HAHA. Imagine cruising in luxury and having it all be wheelchair-friendly! giggles! Have you tried any particular line that stood out?

[@snax9025]

MSC HAS to do something about this. They don't cater for people with disabilities. Who designed all these new boats and thought that people with disabilities wouldn't like to cruise!? 20% PEOPLE THAT IS A LOT

[@WHEEL_AROUND_THE_WORLD]

The worst is yet to come!!!

[@The_Grimsun]

Honestly hope some change does come from these videos. Because if you claim to be wheelchair accessible you should be. I mean if the cruise wants to say, hey we aren't wheelchair accessible. Fine, I mean theyd get hated off the internet for it, but then at least theyd be justified, but making 60 rooms of 2200 accessible and then making pretty much the bare minimum of accessible options is just bs and they know it.

[@WHEEL_AROUND_THE_WORLD]

Completely agree, if you claim to be wheelchair accessible, you have to follow through. Having only 60 out of 2200 rooms accessible (that are in operation) is hardly enough, and it feels like they’re just doing the bare minimum to tick a box. It’s frustrating, but hopefully, conversations like this and these videos will push for real change. Accessibility shouldn’t be optional! Do you think that things are going to get better? Do you think MSC can change?

[@james7149]

MSC, just never come through on a positive note for me. I’m deeply concerned for your unacceptable experience on this MSC cruise. You strike me as a no drama, very fair and sensible man in how you’ve reacted to their attitude, lack of design consideration and handling of a seriously flawed experience. I hope your experience is noted by many other cruise ship companies and that MSC get their “act” together in give you the experience you’ve paid for. Looking forward to the next video👍

[@dustanloot]

Best sale by people and agents but in person, one step away.

[@WHEEL_AROUND_THE_WORLD]

Have you had a similar experience?

[@abdullahak2204]

#accessibility helps everyone why don't people understand....

[@WHEEL_AROUND_THE_WORLD]

YUP

[@KathyTravels]

The more crap these ships cram on as they get bigger and bigger the less room there will be for even ambulatory people to get around. I think what these cruise lines are doing is obnoxious. I really feel for you and because of the amount of passengers these ships are taking on I don’t even want to cruise. PS boats are small and ships are big 😂

[@WHEEL_AROUND_THE_WORLD]

Thanks for the support, Kathy! You’re so right, packing in more features often comes at the cost of accessibility for everyone. PS: Love the boat vs ship clarification! 😂

[@fizz555]

I have been on this ship I use a powered wheelchair, I used the pool, they have a hoist. I used the bowling alley one end had access. Of course bar stools are secure, it's a ship it goes in storms. They have accessible hand sanitizers. They have tables for wheelchair users and a quick word to staff will get non, wheelchair users cleared out for you. A quick word to staff will get you the assistance you need. I do think you are being unfair to MSC staff. I think you also need to think about things like why heavy bar stools are fastened down for example, some things have to be for safety and you don't mention that you can't be stationary for 5 minutes without staff asking what you want to drink. They do that for everyone. Please, as a campaigner for disability rights of over 30 years, show the positives. Tell people about the ways to enjoy a cruise if they are a wheelchair user. Also although 20% are Disabled People, 20% are not wheelchair users. It is a fraction of that, so don't use misleading data. I have cruised many times over 4 different cruise lines and have found it one of the easiest ways to holiday as I can't fly. I use a train to the port, which can take 2 or 3 days, so I have to plan like mad, even if my brain damage struggles with that. This is where you went wrong. Your lack of planning and research. Yes the campaigner in me wants full access in all things but that is tempered with realism and over 30 years experience a wheelchair user. I prefer to show the issues but highlight what you can do more than what you can't. Some things are not possible on a ship due to things like storms.

[@livingtotravel4290]

Been watching your last few videos and this is a major fail by MSC. I have some accessibility issues and I’ll just give it a miss. Also, mate it’s a ship not a boat 😉

[@WHEEL_AROUND_THE_WORLD]

HAHA. I know, I can't stop saying boat! But thank you.

[@lindastevens6861]

I’m so sorry you wasted your money😢😮

[@lizardstravels]

There are ship out there that are wheel chair friendly. I put this on your travel agent. If they would have looked into other ship and done some research. They would have found a ship that would have worked out better for you.

[@WHEEL_AROUND_THE_WORLD]

Every ship should be accessible. What do you think?

[@TamMcKie]

Dude, start one of those online campaigns against MSC due to their lack of accessibility...you have thousands of subs (myself included) who will share because the trouble you go through in travelling is a joke...need to make the companies understand that they'd actually get more money if they were more accessible...you say 20% of people have an access problem, but 30% of those people have more money and like cruises...

[@ezhiil5559]

Hope they give you full refund

[@volrathy1]

MSC is just crap Royal caribbean quantum of the seas (which comes to aus) at least has lifts for wheelers to access the pool

[@1984lexani]

I was quite interested but when I realized you took the same cliffhanger "I have some good news I just received a phone call from the guest service" that you used in the previous video AGAIN in this video without revealing .. I am out, lost a potential new sub. Just hate such strategies.

[@awells70]

I would love to partner with you to assist booking a proper cruise

[@WHEEL_AROUND_THE_WORLD]

come cruise with me!

[@scorg]

Totally with you on all the failings, needs to be way way way better but please remember so as not to mislead on the title, the ship isnt brand new its 5 years old

[@WHEEL_AROUND_THE_WORLD]

Oh, I thought a couple of years old still counted as pretty new! You learn something every day. Either way, a ship that’s only a few years old should definitely still be accessible, don’t you think?

[@scorg]

@@WHEEL_AROUND_THE_WORLD Oh I totally agree there, I just know what these companies can be like to try get out of things. But I was thinking about the solerium pool I saw on Queen Mary 2 and while no ramp it did at least have a hoist chair which I couldnt see at all from Grandiosa, and QM2 is 20 years old as well so if a ship that old can have it, why doesnt MSC's

[@jamesfrommanitoba.1992]

It doesn’t matter how old the ship, as I am wheelchair bound I have been on a few older ships with ramps and lifts into the pool and hot tub. I made this exact mistake with MSC and I thank god my wife was with me. Also absolutely NO shallow end in ANY POOL. It’s at least 6-7 feet deep. Truly sad.

[@scorg]

@@jamesfrommanitoba.1992 I hear you 100% I just dont trust MSC to address this and would blame on it being "older" but like I mentioned before, I have seen the 20 year old Queen Mary 2 with the lift for its solarium based pool so it can totally be done.

[@DaveTough-d4k]

Why is my man so negative?

[@jeffkleist9679]

While I totally agree that there should be some kind of lift or ramp, the bowling alley is raise because of all the machinery and things that need to go underneath, so at least there's a reason

[@WHEEL_AROUND_THE_WORLD]

Exactly, it’s really not hard to install a ramp. Even if the machinery underneath requires the bowling alley to be raised, that’s no excuse. What do you think?

[@jeffkleist9679]

@ the only thing I was trying to explain was the necessity for the bowling alley to be raised, there's no reason this ship was designed this way other than the fact that they just assume they can fill it no matter what and don't care

[@awells70]

You have to set up getting into the pool ahead of time again reasons to work with a qualified travel advisor like me

[@Potter2984]

Why don’t the cruise line just make things accessible. Not everyone knows they need to hire an expert to do what everyone else does

[@awells70]

@ one should always use an advisor you are always paying for one even if you don’t use one also usually there are signs around the pools

[@paulready8897]

You are on a ship, not a boat.

[@Potter2984]

Right that’s the most important thing about this vlog

[@WHEEL_AROUND_THE_WORLD]

Thank you!!! I'm so glad you corrected me! :)

[@lisamadden9333]

It's a ship lol

[@WHEEL_AROUND_THE_WORLD]

@@lisamadden9333 big boat. 😝

[@awells70]

Also this is not their newest ship dm me and I will help you make better choices

[@karenstirling2485]

There is plenty of information online about all the different cruise ships and their rooms and facilities. If you have specific expectations you need to do your home work before booking to make sure the things you want are avaiable.

[@Airblader]

In 2024 that’s just an L take. Anything that is built for the masses should really be made accessible nowadays without having to beg for it. In many countries this is a legal anti-discrimination requirement.

[@WHEEL_AROUND_THE_WORLD]

Thanks Karen, I had a gap in my Europe trip and thought, why not try a cruise? The boats weren’t full, so I figured, let’s give it a go. Am I regretting it? Absolutely. Would I have booked it if I knew it would be this much of a disaster? No way. The solution to this is easy: 1. Make more accessible rooms. 2. Only allow people with disabilities to book these rooms. 3. Require proof of disability, similar to how Disney manages accessible assistance at parks. 4. Improve the booking process for people with disabilities. Follow these four basic steps, and most of the problems would be fixed. It is not hard! Everybody should be able to book a cruise with confidence. All boats should be accessible and inclusive, allowing people with disabilities to book whenever they want, just like able-bodied people. After all, that’s what true inclusion is all about. Thanks again, Karen, for your comments!

[@rapunzel1701]

So he wants a ramp into the water...for the chair? I've seen guests move from mobility devices to the edge around the pool. Did he ask if they have a mobile lift? I still haven't seen any fault on the part of MSC.

[@springmotor70]

For many pools, there is often a lift where the user can transfer from their chair to a seat and be lowered into the water. Unfortunately, on this ship the entire pool deck in not accessible. I think part the design is to keep most of the pool water in one place during rough seas. There does look like there is room to create an interesting ramp that would allow people who use a chair to navigate up, cross over the barrier with a landing that includes a turning radius and then down to the pool deck. For a new ship the lack of different heights among public fixtures, including knee clearances and whole areas that are not accessible amazes me. That being said, I design public areas in the US and have only been on smaller boats for sight-seeing and SCUBA diving.

[@gigi4874-w3w]

It's a SHIP. 🩵

[@WHEEL_AROUND_THE_WORLD]

Big boat