Should YOU Get VIRGIN MEDIA Broadband?! | Virgin Media Review!

[@gorak74]

I left virgin media in 2015 because of horrendous price rises and customer services ive been lucky enough to have new fiber lines laid by Grain broadband now I get 900mbs up and download for £30 pm virgin media is finished in our town since city fibre and grain broadband.

[@ThisBrownGeek]

Good to hear!! I think Virgin will lose every town/city that gets an alternative provider, their reliability and lack of customer service will make them go extinct (I hope).

[@beltanewalk8797]

Just left Virgin, gone to Three 5g broadband. 800 down 150 up at a fraction of the price. £20 pound a month. No antenna, dish or cable connection needed. Perfect for the average user.

[@ThisBrownGeek]

Three 5G broadband is great, I wanted to use that as my backup but they’re don’t cover my area yet. Have you had any downtime? Congratulations on leaving Virgin 🖖🏼🤓

[@beltanewalk8797]

@@ThisBrownGeek No downtime so far 3 weeks in. To be fair to Virgin I found them to be very reliable in terms of service. However in terms of cost they were terrible, forever upping the price. Always having to cancel them every 18 months to haggle a better deal. The Three 5g router is great but you need to place it near a window, a window sill is best of all. The transmitter tower is at the end of my street about 200 meters away so the signal is always strong. For £20 a month (first 3 months free) I could not be happier. For someone like you who needs really fast upload speeds as well as download it may not be ideal except as a back up service as you said.

[@officalflash5534]

Shit ping

[@User1w4f]

I started an 18 month Virgin Media broadband contract 3 months ago. Today I recevied a letter letting me know that my monthly price will go up by 8.8% from next month in line with their terms and conditions. Appalling tactics. They reel in customers with an apparent low monthly price only to increase it 3 months after the contract started.

[@christianschmeer]

Most providers do this (both internet and mobile phone contracts) every April.

[@ThisBrownGeek]

Yes this sucks, it’s due to the “Consumer Price Index”.

[@yvy6269]

From January 2025 they can still increase it every April, but they have to tell you the amount in £ upfront when you start the contract. Better than nothing, but Ofcom should have banned mid contract price increases totally.

[@ThisBrownGeek]

Agreed!

[@James-C-Callan]

I had unreliable virgin broadband for years, no matter how many new routers they sent or how many “tweaks” or adjustments they made which they insured would fix the problem it didn’t. This went on for around 5 years, they finally arranged to send an engineer 12 months ago, the engineer was here 3 minutes before he found there was a problem with the Virgin socket on the wall (where the fibre cable comes from) he fixed it in a matter of minutes & my 1 GIG Virgin broadband has been flawless since. Regardless, the fact it taken them so long to finally admit an engineer was needed I find outrageous! EDIT!! Forgot to mention the fault, internet would randomly drop out multiple times per day every day!

[@ThisBrownGeek]

Sounds like Virgin! 5 years of an intermittent fault is atrocious and clearly they won’t be refunding you part of what you paid in the 5 years of poor service. I will never go back to Virgin, honestly.

[@tomasz5274]

Virgin Media here 136Mb/s. Rock steady speed results, very good stability (when using Hub 3.0 as modem only ;D) and terrible after-sale service on all fronts. Cannot wait to leave them as soon as competition will cover my area by fiber optic connections. Cure for my connection hangs/drops was switch the Virgin Hub to "modem mode" and use own reliable router instead. Cheaper solution worth to try may be powercycling Virgin router every night (timed or smart power socket) but with own good and reliable router you will get benefit of more reliable Wifi and better coverage.

[@ThisBrownGeek]

You’re probably one of the luckier ones. Mine was always in modem only mode and still dropped 2-3 times a week lol Yes, leave as soon as you have an option, worst company ever. I had to cancel my parents account with them after mine and I went through hell again with their nonsense!

[@applemac100100]

No definitely not. They are the most useless broadband provider out there it is almost impossible to get in contact with them or get any problems solved a total waste of space.

[@TheMak1985]

Not as of April 2024. Although they have invested a ton into newer coaxial kit on the backend, it’s still very poor. Went for the 1Gig package, cancelled 6 months in and paid off cancellation fee because I was getting weekly 1-3 second pauses, monthly outages for 5 minutes and 1 major outage where engineer had to come and put a signal filter on box end to reduce the signal. Virgin Media make you run hoops on rebooting router (pain if your in modem mode) and they don’t treat any outage as an outage till it’s been two days. Avoid for now. Wait till they replace kit with Fibre (some areas).

[@CmdrDjBurp-dr5uy]

Definitely not. They left me as a 55yr old disabled man with no money for food or heating after taking bogus fees for engineers. Breaking my human rights wasn't enough tho, now I'm being hounded by their debts collection services for cancellation of my contract. 14yrs I was a customer. My new BT fibre is amazing.

[@ThisBrownGeek]

Oh jeez, that’s rough and I’m sorry that happened to you (and is still happening!). At this stage I’d recommend sending a strongly worded email to their CEO. That’s how I got them to actually listen to my concerns.

[@CmdrDjBurp-dr5uy]

@@ThisBrownGeek too late. 3 debt collection services they've put on me with ccj's incoming. I'll be dead before they'll get a penny. I'd rather see my years out without the cocky b1tch that phones from IMFS making me feel even more Ill than I do daily. But I guess being disabled I'm an easy target for them

[@_Jonny_]

BT and Virgin are the top two ISPs that our users use to connect to our workplace VPN. It's always the Virgin customers that have the majority of the issues. The two current ISPs I currently avoid are Virgin Media and Vodafone. Vodafone because if your a work from home person, I've seen them throttling workplace VPNs. Soon as you change to a non VPN protocol the speeds are fine. I do wonder if they have some form of P2P detection and throttle and VPNs are getting classed in that. Virgin Media, is just not reliable enough. Maybe it'll get better once their new XGS PON hits more customers, but if their backbone doesn't improve then I'm guessing most issues will remain other than the ones caused by over subscription on DOCSIS.

[@ThisBrownGeek]

Yep, Virgin is 100% less reliable than BT. Fascinating what you said about Vodafone throttling when on VPN, that’s wild. I don’t have their broadband anymore otherwise I’d have tested it. Virgin Media really needs to improve - fast - otherwise I can see them losing all of their customers as soon as a reliable alternative is available in their operating areas.

[@_Jonny_]

Virgin Media also seem to be doing it as well, tested WireGuard, IKEv2, OpenVPN, all getting throttled soon as I changed to SSTP. I got 4-5 times the throughput, close to what I would expect for the VPN performance for the device they had during the testing. SSTP looks like HTTPS traffic, if you wasn't aware. With Vodafone, I did setup a NAT proxy on a server in UK OVH DC, used WireGuard to connect to that which redirected the traffic to the workplace VPN, and got much faster speeds. So the only difference then is the ISP. Going to OVH network they didn't throttle but did going to a business ISP. So strange goings on, and if you looked up the problem on Vodafone's forum people had said similar things and said they moved to another CityFibre ISP for example, and the throttle disappeared to expected levels. I'm guessing they assume ISP to ISP traffic on some what high/random port numbers is probably P2P, but if you doing the same connection and port, to a Datacentre is less likely to be P2P.

[@pctechtalkprowizard]

Hey mate does even Zen or hyperoptic is available in you area.. i reside in 🇲🇹🇪🇺 and i got Fibre to the home but the issues are the upload .here..so 500 down and 50 up real world 580 by 58 and gig by 60 up real speeds 970 by 75 up ...and the lack in 🇲🇹🇪🇺is that the speeds are not sympathetical 500 down up or 1 gb down up.... But as a it tech Over 1gb is a bit overkill to be honest.. and we have Melita advertising as fiber but using coaxial so that a scam like vergin same.

[@Rowtheboat99]

Just come out of contract with VM and am on the 1gig package with TV and phone (max package). The price went from £64 per month to about £160 per month. Rang to get better deal. Three ago using hours later the best they would offer was £87 per month. We never get 1gig best is usually 440mb during the day but through my employers VPN it can be 50 to 150mb and reliability drops off from about 3.30pm when schools let out. So looking for an alternative, possibly City Fibre as they are coming to our area or maybe EE as all our family mobile contracts are with them, or even considering Starlink. We tried dropping some of the TV Channels with VM as we hardly watch movies or the kids channels etc but they said we’d get better discounts with the bigger package! So, anyone got any reservations with City Fibre, EE, or Starlink?

[@ThisBrownGeek]

£160 per month is insanity, wow. I suggest you move. Is Community Fibre available in your area? If so, I do recommend them. If not, then I'd say go with City Fibre. EE works on the BT network, so they likely won't be as fast as City Fibre. Starlink is amazing, but as it works via satellite and the initial cost is high, I would only recommend this if you are in to camping, or if a conventional ISP is not available in your area. I hope this helps, thank you for watching and for your comment. Do let us know what you end up doing.

[@Rowtheboat99]

@@ThisBrownGeekended up agreeing £87 a month with Virgin for the full mega/maxi package (can’t remember what they call it). Couldn’t risk dropping the broadband speed/bandwidth and got them to monitor our BB speed with compensation if they fail. Will review City Fibre and EE in 18 months as they didn’t have their fastest speeds in our area at the moment. We do go camping a bit but to be honest we just use my EE unlimited data for that and gift data in the family group so that works for camping 👍

[@zzwalnepz]

"And now I've got Community Fibre so I dont have to be nice to you..." 🤣 That's almost exactly I felt when I went on rant to the costumer service staff to give my notice. I told them "you've got competition now (CF) so now finally you're coming to your senses and giving me a much reduced price... to late sorry"

[@ThisBrownGeek]

I’m so glad we have another option now, VM has abused their power for too long and it’s about time they feel the pinch of masses leaving. Thanks for watching and for the comment :)

[@zzwalnepz]

@@ThisBrownGeek VM called me back agaiin yesterday trying to pursue me to join back... They seemed to be desperate, may be mass exodus has begun.

[@Rowtheboat99]

Just come out of contract with VM and am on the 1gig package with TV and phone (max package). The price went from £64 per month to about £160 per month. Rang to get better deal. Three ago using hours later the best they would offer was £87 per month. We never get 1gig best is usually 440mb during the day but through my employers VPN it can be 50 to 150mb and reliability drops off from about 3.30pm when schools let out. So looking for an alternative, possibly City Fibre as they are coming to our area or maybe EE as all our family mobile contracts are with them, or even considering Starlink. We tried dropping some of the TV Channels with VM as we hardly watch movies or the kids channels etc but they said we’d get better discounts with the bigger package! So, anyone got any reservations with City Fibre, EE, or Starlink?

[@lookin4talentt]

I currently have M350 plan, and the internet always seems to be dropping regularly. This is making me want to upgrade the package to Gig1 but I'm not sure if this will get better? have you noticed any difference in reliability when you've switched, or did it behave the same way?

[@ThisBrownGeek]

Hi, it behaved the same way. In my opinion the network is flawed and hugely unreliable. I would switch to a different provider (I switched to Community Fibre - I’m making a video about them - and I get 3gig download and 3gig upload. It’s amazing). Do you have other options that you could switch to?

[@lookin4talentt]

@@ThisBrownGeek Oh thanks for clarifying on this. I'm from Manchester and my other options are BT, Sky, talk etc and they all use Openreach cable which only provides up to 12-30Mbps. Openreach are currently installing full fibre between now and 2026 and I don't know how long they may take to cover my area. I was considering 5g router as an alternative since they work great when I use hotspot, but some people say 5G Wi-Fi aren't as good as hot spot apparently.

[@ThisBrownGeek]

Ah that’s unfortunate. The Openreach website does sometimes give you a timescale when you put your postcode in, so it’s worth checking. 5G routers are great sometimes - the best I have seen so far is the one from Three. I know 2-3 people who have one and it’s been really good. Again they don’t cover all areas but a postcode check on the Three website will tell you if you can get it or not. Let me know how you get one :)

[@jasonsensation46]

Read your terms, if it doesn’t run at promised speed for 3 days then you can cancel without being charged

[@xfph1LLy]

No they have terrible customer service and double your bill once out of contract, also the reliability too correct .. just swapped to vodafone and great

[@ThisBrownGeek]

It’s a big problem for most people, Virgin are just ridiculous. I’ve been trying to cancel Virgin for over a week, they don’t answer the phone. I’ve had to email their executive team. What a joke.

[@xfph1LLy]

@@ThisBrownGeek They had me paying £35 a month and service would go down on every important sporting ppv event like clockwork, waited 20 mins on hold only to be hung up twice on lol I left for Vodafone then some hustler phone me offer me £20 a month lol

[@ThisBrownGeek]

@@xfph1LLy lol sounds accurate! They always do seem to go down when you need them the most.

[@xfph1LLy]

@@ThisBrownGeek call it coincidence they just sent new contract now £26 for 12 months then £55 there after ? The guy told me £20 lol needless to say I am cancelling again ... its a shame there speeds are fast

[@ThisBrownGeek]

I don’t understand why they are so dishonest. It’s such a shame. If they could just make their service reliable I’d have no issue with recommending them.

[@ep1929]

Was with them back in the NTL days. Good speeds but remortgage level pricing.

[@ThisBrownGeek]

Ahhh NTL, the good old days! And yes, their prices were actually insane haha!!

[@SonuSunflower]

Love watching your videos!!! Always so informative! 🤩

[@ThisBrownGeek]

Ahhhh thank you!!! 🥰

[@cjmillsnun]

Can't get CF in my area but I can get FTTH. I'm currently on Virgin Gig 1 and they are going on the 11th as I'm getting Toob FTTH fitted on Monday.

[@ThisBrownGeek]

Amazing!! What speed did you go for?

[@professorpuddle]

Should I get BT's 900mbps plan instead of virgin media's 1000mbps plan? Other ISPs like community fibre and hyperopptic arent available im my location sadly, so I have only 2 options 😢

[@ThisBrownGeek]

I would 100% recommend BT 900Mbps instead of Virgin Media gigabit. You can always get unlucky with reliability on BT, but in my experience, BT is far more reliable than Virgin Media. They are also easier to contact than Virgin Media. Honestly right now I wouldn’t recommend Virgin to anybody.

[@jamesmcfarlane244]

Yes, mate. Virgin overcharges for a service that you can get elsewhere for less than half the price they charge. FACT. do some online searching and save a fortune.

[@pjcnet]

@@ThisBrownGeek BT might have changed, but after the abysmal service I had about 15 years ago I'd never use them ever again, I remember being capped at 2 megabits on ADSL2 for months trying to get it resolved, every time I called they'd blame a non existent extension. On top of that it would regularly go down or speeds would drop to dial up with huge packet loss and I remember moving home, just 1 call they advertised, more like 50 going round in circles every day tearing my hair out from department to department with over a month of no services after the switch over date, also they didn't disconnect my old flat as promised including the phone that could have been abused. Never again.

[@professorpuddle]

@@ThisBrownGeek Alright then, thank you :D

[@Ar5had07]

BT is proper FTTP , Virgin isn’t.

[@carlfearby1456]

Ive been a customer of Virgin Media for over 8 years, and then I started working for Virgin Media O2 2.5 years ago and there network is stupid reliable for me, in 8 years ive had one down time because national grid sliced though the cables supplying the main cabinet... I will admit, if you are on an old network, In a less than able coax area, it can be an issue, just get your cable repulled

[@ibuildpyramids]

Question! Virgin have an offer where I can get free FTP install, I’m thinking I should sign up then cancel then pick another provider which is cheaper, can I do this?

[@ThisBrownGeek]

No point. Virgin Media has its own network, so their FTP will be theirs alone. Do you have Community Fibre in your area? You should use my referral link and you’ll get a £50 Amazon voucher, they are amazing!

[@Alex_T_Dragon]

I am having a question about Virgin Media, it was about the videos I have recorded from a channel years later, I can't be able to watch them again recently because the channel has been removed, as it said. "No longer available" "We're Sorry, but this recording can't be viewed because Standard Definition Cartoon Network is no longer available from virgin media." I was trying to figure out a way to watch these recordings again or probably they are long gone.

[@ThisBrownGeek]

@@Alex_T_Dragon they are likely gone forever, there is no way to retrieve recordings from a Virgin Media box as far as I know.

[@JohnDunne001]

I'm about to go into the same predicament. I have VDSL Zen with only 25mbit down/6mbit up and been that way for the last 9 years. VM AND Openreach are building on my street this week so I expect to have VM offer services in the next month or two. Zen has been awesome, almost 0 downtime the last 9 years. Do I give that up for VM 1Gig and suffer higher downtimes. I have a pfsense router so failover to the Zen line would be easy enough to setup. This of course means keeping two lines, just in case VM turns out to be lame. Me and my wife work from home with a very high dependency on internet quality.... We can't afford any downtime. Dilemma.

[@ThisBrownGeek]

In a word: YES. Either get VM once it arrives (or something via the BT Network via any of the usual ISP’s) and keep Zen as a failover. You’ve got a very similar set up to me, except I’m with Community Fibre now and looking for my new backup line as I have finally escaped from Virgin. Let me know what happens and good luck!!

[@electroshed]

Oh my god I'm in exactly the same boat, been with Zen for around 10 years, on 80/20, block of 8 IP's too, absolutely rock solid, VM building their Nexfibre XGS-PON network in the area which has had some good comments, will probably go for a business connection with VM as it's that or stay in the slow lane, just waiting for their release of the symmetrical speed options - might then consider having a BT line just to facilitate the cheapest copper broadband I can find as a backup...

[@ThisBrownGeek]

Sounds like a good plan to be fair, let us know what you end up doing!! Are you also on a pfsense or Ubiquiti router for failover?

[@Meglos552]

Ordered the M250 fibre package the other day and decided to cancel it before installation after reading the reviews on this video, and I’m glad I did. I’ve never known customer service this shit. Spent 40 mins on the phone trying to cancel and got hung up on twice by ignorant call handlers in mid conversation, finally had to wait 1 hour 20 mins to get connected to an agent on the live chat and eventually got it cancelled but rang the bank to put a block on virgin media to be sure they don’t get any money from my account. I think I’ve dodged a bullet.

[@ThisBrownGeek]

Seeing as you placed and order, saw this video and the comments, and then cancelled - that just makes me feel so good. I am so glad I was able to help at least one person with this video, honestly you really did dodge a bullet (as you saw for yourself with their ridiculous customer service). Imagine having to call them twice a week because your network is down and all they do is hang up, or promise to help and then not show up, whilst you're sat there trying to work from home and everything is just falling apart. They really should not be allowed to operate as a business, its just a giant con in my opinion. I finally managed to cancel mine months ago now and I still get their stupid emails, plus I cancelled my parents account with them and they tried to overcharge by two months, even AFTER services were disconnected and 100% cancelled. Who have you decided to go with instead of Virgin? Thank you for your comment and for watching the video, I appreciate it.

[@Meglos552]

@@ThisBrownGeek No worries the video was helpful, I haven’t decided who to go with yet as I’ll probably be moving in a few months and don’t want to be tied in to a contract with a bad service and that I can’t transfer to another address, I may just make do with more data on my phone until then as none of the providers can seem to offer anything better that the crappy 11mbts download and 0.6 upload I was getting with BT until I cancelled them.

[@ThisBrownGeek]

@@Meglos552 Makes sense. Yes, other companies won't offer more than BT unless they have their own network (Sky, TalkTalk, Vodafone etc etc all use the BT network so the speed will be the same). Virgin has their own network (mostly) but its not fit for purpose. Other companies like Community Fibre, Hyperoptic etc have their own networks but aren't huge yet.

[@Meglos552]

@@ThisBrownGeek I see, and they’re still using this rubbish copper lines

[@ThisBrownGeek]

@@Meglos552 You can check when Openreach thinks fibre will be in your area on this website by entering your postcode: www.openreach.com/broadband-network/fibre-availability Also, before you move house, check that the new place can get superfast broadband before you sign anything (I refused to buy houses that couldn't get fast internet lol)

[@ldnzz]

100% agree. I found your video because I am suffering with virgin media. I bought a sim router as my back up. I really don’t understand why they go down this often. I’ve been on intermittent connection for so long. If I had a different provider in my area I’d run from them so quick.

[@ThisBrownGeek]

Ah that’s a shame that you’re stuck with them. All I suggest is that you email their CEO/Head office and go crazy at them. Even then you only have a 50/50 chance they’ll actually listen. Their whole network is a bit of a joke, they just don’t seem to care. Let me know how you get on and good luck!!

[@itellzzz]

Community fibre not available in my area. 😢

[@ThisBrownGeek]

Ah that’s a shame :( Fingers crossed!!

[@badabing8884]

Been with them 11 years and finally chose to leave once I found a better offer from CF. They don’t treat loyal customers well and only after new customers. They offered me £33pm for 125mbs and then when I asked if that was their best offer they said yes. I said what about the £25pm offered to new customers.She said no not offered to me. Next day I phoned up again and they offered me £29pm 🤔. I already knew I was going to leave. This one then begged me to stay and said she would ask her manager if they could offer me £25pm. But new company was offering 150mbs for £18pm so why would I stay with VM.

[@ThisBrownGeek]

You made the right decision, leaving VM is always the correct choice. Thanks for your comment and congrats on leaving!! Who is your new ISP?

[@EvolvedAngelic]

It's like im listening to myself in this video.

[@nickmuscat2913]

Yep join the club! I guess that it takes some peeps longer 2 cotton on than others I guess… 🙄🙄🙄

[@edwardwong3074]

I don’t like the speed am with TalkTalk, which internet provider I should go with that can help with better streaming to watch Sky Tv , was going to go with virgin media but now am just stuck even to choose either BT, EE, or another provider?

[@ThisBrownGeek]

Hi!! TalkTalk uses the BT network for their provisions. What speed are you getting with TalkTalk at the moment, and what is the maximum speed BT says you can get when you look on their website? Also, what issue are you having with WiFi? Let me know and I'll try to help :)

[@edwardwong3074]

@@ThisBrownGeek am getting downloads of 26 mbps and upload around 2,9 mbps, I ve ordered sky tv, but they said I need more then this speed? Was going to choose virgin media but not sure if they install a satalite dish for the Wi-Fi? If heard of BRSK broadband and they do a good deals and they offered me either 300/500 or 1000 mbps speed line to stream sky tv.not sure if BRSK a reliable broadband I live outskirts of Manchester .

[@edwardwong3074]

@@ThisBrownGeek the website says around 15-25 mbps and upload around 3 mbps but I need a faster internet service to stream my sky tv? I was going to go with virgin media but everyone says customer service is really bad but I do like the speed virgin is providing .

[@edwardwong3074]

I get 28 mbps download and 3.0 mbps upload wanting to view sky stream tv , ultra fibre broadband not avialable in area yet except super fast fibre broadband . Or just wait till next year and hoping ultra fibre broadband installs in my area soon.

[@ThisBrownGeek]

Hi, have not heard of BRSK, who are they? If they can offer those speeds for a good price I say go with them. I can not recommend Virgin Media as their customer service is very poor. Have you checked the BT website to see what speeds you can get? Go to this site and put in your postcode and it will tell you what speed BT can offer: www.openreach.com/fibre-broadband/ultrafast-full-fibre-broadband?--&msclkid=0cde9a51872515bca55fff90a5d276a2&Fast%20Internet

[@Ayaan-wb9js]

Advice:vodophone rn is keep shutting down and when i contacted them they said the signal is working so they wont send anyone out to fix it so should i switch to another broadband but i cant switch to community fibre because its not in my area

[@ThisBrownGeek]

What do you mean it keeps “shutting down”. Are you losing connection? Is the actual internet disconnecting or it is just the WiFi? If you are having an intermittent issue I would call Vodafone back and tell them it’s intermittent and that they need to send an engineer to check everything. Let me know how it goes!!

[@Ayaan-wb9js]

@@ThisBrownGeek what i ment by shutting down is that the wifi connection disappears from all devices ,today they said they will send an engineer to apply a new system by april 30th

[@ThisBrownGeek]

That’s very odd, sounds like your connection has an intermittent fault - OR your router has an issue. Let us know what the issue ends up being, I hope it gets solved soon!!

[@Kobra31677]

Great insight! I've wanted the faster speeds with Virgin since back in the days of NTL etc, but finally FTTP I believe is coming to my area soon via Openreach (only one whos doing it). I'm currently on Plusnet but thinking of possibly going for the 1.6gb line with EE, however II've got a feeling that there could be an issue. I am lead to believe that the router that EE supply you with has the standard 1Gbps LAN ports on it along with one socket for the WAN which I believe is connected to the ONT (apologies if I have got this wrong). The issue is that although 1.6Gbps will be going to the ONT, I have been told that the ports on the back of the router would bottleneck as they are 1Gbps ports. Can anyone please tell me if there are any routers out there that would allow the full 1.6Gbps over a single wired connection (i.e getting the full 1.6Gbps to say a PS5 or a PC)? Or if i did this wireless would I get the full 1.6Gbps over wifi? The 1.6Gbps will seem as overkill, however I am a software tester and need to download the applications quickly due to strict testing times when working from home. Any help/ advice would be greatly appreciated! Many thanks!

[@itsbucko9650]

have virgin media 1gig .. since it came out .. never had one issue my speeds have always been the same download 1146.70 upload - 103.49

[@ThisBrownGeek]

You’ve been lucky, I’m glad it’s been smooth sailing for you. Unfortunately this isn’t the case for a lot of people. Still, it’s nice to hear examples where their service isn’t a total mess :)

[@Billy_Bunter]

Likewise 15 years and never a problem

[@christianschmeer]

Do you live in a flat or a house? Virgin Media has wired up all the flats in our block and to my surprise, the 3 flats that already have had their full install done have had the fibre cable routed through a hole in the flat's door frame. Super ugly and awkward. Why would they not just go through the wall?

[@ThisBrownGeek]

I live in a house, and VM came through the wall (where I instructed them to when I had it installed). What you are describing is bizarre!! Do you have pictures? You can send them to me on X @ThisBrownGeek or on Instagram if you like.

[@paulbromley6687]

I don’t speak Geek I’m picking up stuff but up & down Mmmmm not sure but Virgin media are digging up the road putting in lightning fast broadband and I’m now really not sure. But thanks anyway.

[@ThisBrownGeek]

Do you have an alternative or are they your only choice for super fast broadband?

[@obi-wan-cod-obi6692]

I've been with virgin for probably close to 10, and tbh been great until recently, i pay for 250mb download and I get 275mb with decent upload and zero packet loss, recently I'm getting massive packet loss and latency. online gaming is a joke ATM. it's definitely a area thing as my neighbours are the same. they have been tried to say its my xbox that causing issues

[@ThisBrownGeek]

I have been trying to cancel my Virgin Media for 2 weeks now… and I cant get through on the phone and they won’t reply to me on X/Twitter. It is absolutely disgusting, unlawful and stressful. I should make another video about them. I can’t believe in 2023 a company like this is allowed to get away with these predatory practices. Good luck to you, you’re going to need it lol Jump ship if you can. It doesn’t get better once it’s gone bad.

[@alimostofa967]

​@ThisBrownGeek you can cancel without any termination fee they are giving opportunity to every customer to leave the contract for free before 31st October I rang up 3 weeks ago and gave my notice my line disconnects on 20th October. Don't delay call up and cancel your contract before 31st October if that date passes then your stuck because they will be increasing the prices so you will be paying more than before

[@ThisBrownGeek]

I managed to get through on X after tweeting them abuse for 2 weeks. They wouldn’t answer the phone when I called and I stayed on hold for hours and hours. One of the worst companies I have ever dealt with. Thanks for the comment, I’m glad you managed to cancel! Who have you signed up with instead?

[@alimostofa967]

@@ThisBrownGeek grain connect great so far am happy with them no price increase or anything they upgraded my package free from 500mb to 1gb with unlimited landline and mobile plus free WiFi extender so far no lag or issue have been with them for around a month now. No issue

[@alimostofa967]

@@ThisBrownGeek did you press the option 5 on keypad for the cancellation team for virgin media?

[@moonlightsoldier8443]

Virgin media won't let any devices of mine that iv changed the os on to use the wifi if I change the Mac address to use the wifi again they flip out big time which I hate no other isp iv ever had both in the US and UK and France and Canada none have done yhat to me

[@tessadsouza6230]

God I hate Virgin Media 😆! Cancel all three and live like a cave person! 🤪

[@ThisBrownGeek]

Nooooo!!! 😂🤣

[@aaronletchford]

Why don't you get a smarty sim set it up as a fail over, it will work, you don't need the speed you just need a network

[@aaronletchford]

@UnitedKingdom-ix6zk no contact was just an idea 😊

[@ThisBrownGeek]

Hi - I did consider this. I can’t get the speed over mobile in my area, hence the need for two “proper” networks :)

[@aaronletchford]

@@ThisBrownGeek must cost you a fortune every month, to make sure ur up and running 24/7 when this should never be the issue, I must admit Im with BT and net the cheapest, but solid as

[@nickmuscat2913]

Well many Congrats on eventually leaving VM Man. Kudos 2 ya… 🎉🎉🎉

[@ThisBrownGeek]

Haha thank you, it was a long time coming!

[@nickmuscat2913]

@@ThisBrownGeekJoin The Club. Sounds like our journey with VM. Was akin… 😮😮😮

[@MrWhite0]

Shame I had virgin media for a few years now I do have there 1 gig broadband I do know there router are not the best but only though the WiFi most of my stuff is plugged into the ethernet I have never had a problem with it .

[@ThisBrownGeek]

Well you’re one of the few lucky ones lol

[@MrWhite0]

Yeah seems that way I do hear a lot of bad rep when it comes to virgin media to be far I do have a guy on the street that works for them so maybe that's why don't know .

[@ThisBrownGeek]

@@MrWhite0 LOL he probably keeps the network functioning as he lives there 😂

[@hahanah1463]

The so called upgrade to 360 was the worst move they ever did. It was a downgrade in my eyes from v6 boxea

[@ramkom9856]

Gigabit internet is also offered through cable internet, which uses the same coaxial cables for standard cable internet and TV. Leveraging new DOCSIS 3.1 technology, cable internet service providers are able to offer up to 1 Gbps download speeds, but you’ll have to check on the upload speeds because they’ll be substantially slower than a fiber-optic connection. Fiber Internet has a speed capable range of 846 to 940 Mbps download and 792 to 880 Mbps upload for Gig Service Internet. Max speeds are wired speeds. Wi-Fi, actual and average speeds may vary. Fiber 1 Gig Max capable download speeds range from 846-1000 Mbps and upload speeds range from 792-1000 Mbps. Is that means Virgin scams people and selling coaxial as fibre ????

[@ThisBrownGeek]

Hi, I see why you’d think this, however every new installation I have seen with Virgin is actual fibre to the outside wall of the house, and then coax to the router.

[@nickmuscat2913]

Am also SAD Like ya Buddy. 6 Yrs with both Virgin Media & Mob also!!! More Fool me. I’ve since been with EE SIM Contract. Don’t touch with an 10 Foot Barge Pole!!! 👎👎👎 0/10 Left them!!! Also Been with BT Broadband, also left them!!! But had a much better Customer Services Relationship with BT. In comparison 2 EE!!! Since then & now. Am currently with Sky TV, Broadband & Mob SIM Contract. All 1… :)

[@ThisBrownGeek]

I have found BT Broadband to be more reliable than Sky. Funny as they all essentially use the same network (BT) but go to different parts of the BT exchange with varied equipment.

[@nickmuscat2913]

@@ThisBrownGeekThat’s interesting. In all fairness. BT We’re fair with me… :)

[@bigmaxcc]

😭try living miles from the city bt sky talktalk are all same crappy speeds 30down 10up VM 1gb (only option) 👍😎

[@ThisBrownGeek]

Hey 30 down and 10 up is still better than what I used to have LOL (16 down and 0.8 up!). Going to 3000down/up is a dream come true 😂

[@SuperFace1986]

Yep, I had no choice but to get the 1gig. I am miles away from openreach fttc box... 15meg down and 3 upload... Kids going mad, wife can't watch sky glass on 15meg on fttc, so i went for VM. All happy in the house hold.

[@ThisBrownGeek]

Makes sense, you literally had no other option lol

[@steveselectricalstuff884]

Using this since it was 512kbit (10 x dialup fastest at the time) cable, never really had a problem

[@ThisBrownGeek]

You’re one of the lucky ones! Haha I remember 512K, the good old days! Anyone with a 512K line was so badass lol

[@markatkinson167]

How is it so unreliable if its fibre right outside of the house?

[@ThisBrownGeek]

Most new Virgin Media installations are fibre right to the premises, which is great. My parents had that, and it would still fall over 2-3 times a week. The issue is terrible hardware (router/modem etc), terrible quality of work when installing, and huge issues in their core network. It seems that Virgin fails in more ways than one, which is why even true FTTP is not stable for them.

[@jasonbostock408]

yes I am having the exact problem with virgin media and as soon as my contract is up I am leaving, the last week on 500 MB I was getting 150down, and on 1 day 0.6up Today its 9 uploads I have just been told they are upgrading the area and that's the problem overall in my area virgin will have big problems as now a lot of suppliers are offering the same speeds

[@ThisBrownGeek]

Jeez that’s rough. When is your contract up? I heard that they are allowing people to cancel early due to complaints etc, so it’s worth trying. Good luck getting through to their cancellations line though! Thanks for the comment!!

[@vic-zion]

I wish I had seen this review prior to purchasing the Virgin 1 Gig Fibre. 🤦🏽‍♀️ You mention that you had contact details for their CEO, any chance you could share those with me, just in case I need to reach out? 😅 Great video btw, just subscribed.

[@ThisBrownGeek]

Thank you so much for the sub, I appreciate it. Always nice to see that people are enjoying the videos, loads more coming very soon!! Email them at: [e-mail] And the CEO at: [e-mail] Thanks again and good luck with their service.

[@vic-zion]

@@ThisBrownGeek Thank you, very much appreciated. I will definitely keep an eye out for your next video 🙏🏽

[@stykytte]

@@ThisBrownGeek Wish I had this info last year.

[@NAFO_Badger_Brigade]

Can you interview me about this dreadful company!??? Thought I had cancelled broadband, TV and landline with them. But they found a way to keep my landline and charge me for the luxury!!!

[@ThisBrownGeek]

Jeez that’s terrible! Did you ever get this resolved?

[@NAFO_Badger_Brigade]

@@ThisBrownGeek nope just found out 2 days ago. I've posted subject Access requests from both companies to see if I've been misinformed or manipulated

[@ThisBrownGeek]

@@NAFO_Badger_Brigade what a mess! Let us know what happens!!

[@NAFO_Badger_Brigade]

@@ThisBrownGeek the subject Access requests will be interesting

[@anthonyday4844]

use ofcom to complain if you need to virgin is nothing but scam.

[@busybee9674]

Can you please help....I had all my virgin details on email...my yahoo went crazy chucked me off and have lost everything...had to open new email,,, I do not have any account info, nothing, have you got a phone number for virgin so I can talk to someone please...

[@ThisBrownGeek]

Hi, that sounds terrible. Sure, you can call their customer services on 0345 454 1111. I hope this helps - be sure to subscribe!! haha!

[@markbloxham453]

My service provider is 3 UK for unlimited home 5G broadband and unlimited text calls and data on my mobile phone 6 years in and 3 UK have been fantastic I love the service. In most cases and areas 5G broadband is faster than virgin and more reliable.

[@DylRicho]

Fingers crossed XGS-PON rectifies Virgin Media's problems. It seems a lot more stable at least.

[@ThisBrownGeek]

@@DylRicho I have tested this, and in my experience it was pretty poor in terms of reliability (my parents had it, and it went down 4-5 per month). Virgin Media were called out multiple times to fix it and it just kept going down. Ended up cancelling it all and switching them to Community Fibre instead (which is what I also have and it’s been amazing). This doesn’t mean you won’t have a good connection with VM, you might get lucky. We didn’t though lol

[@royisherwood910]

many years ago I wasted 2 days holiday waiting for installed,I got a letter 2 days after promised date to say it had been cancelled,a letter!!, not an email or text 😂😂 ,never used them since

[@ThisBrownGeek]

Sounds like Virgin Media!

[@kev12558]

Virgin are robbers. Service is horrendous. Broadband drops several times a week. TV loses connection to router every day. £168 pm for what! Only reason I stay with them is because Sky & BT only give 60mg at the moment. Once it improves I’m off.

[@ThisBrownGeek]

I feel your pain, I’m so glad I left. I suffered with them for 6 years!!

[@standrewpics]

Customer service piss poor, just like many other of them broadband companies. They seen to think they can get away with it. Broadband in the modern age is now an essential service . The providers are disgusting with their poor customer service . I am a member of the Which?consumer people. We all need them to improve customer service or ship out . Or be forced out . Maybe things like this may change with another government that cares more for people , instead of themselves.

[@ThisBrownGeek]

I agree 100%!

[@SirusVirusuk]

i got sick of virgin and the prices, i now have giganet which is 1gb upload and 1gb download for £40 per month and no increase in price for 1 year. less than half the price of virgin and much faster upload. Never had a single problem since getting it installed and saving a lot of money, well happy

[@ThisBrownGeek]

Sounds awesome!! Similar with me, Community Fibre is cheaper, and I get 3Gbps download and upload! Insane!!

[@arfanbhatti7282]

Why not a cheap 5g pay as you go fail over?

[@ThisBrownGeek]

Because when I set this up in 2017/2018 that wasn’t an option lol, plus the router I bought for failover didn’t support mobile and it worked so well I didn’t need to change it. The Vodafone broadband was £23/month. Mobile would have been cheaper and I would have gone that way if that was an option back then :) However for now I am still sticking to two actual broadband services, for the time being anyways.

[@EvolvedAngelic]

LOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOL i couldnt stop laughing because i know how it feels.

[@ThisBrownGeek]

So you are familiar with my pain.. LOL - it really does drive you crazy doesn’t it?

[@EvolvedAngelic]

@@ThisBrownGeek yes, it has been driving me crazy for almost 2 years

[@ThisBrownGeek]

@@EvolvedAngelic do you have any alternative ISP’s in your area?

[@officalflash5534]

What about sky

[@ThisBrownGeek]

From my experience and the experience of people I know, Sky is OK. Nothing special, but not terrible. They’re fine I suppose. lol

[@WindlePoones]

Virgin broadband sucks. I had a solid Sky broadband contract, but they put their prices too high. So I switched to Virgin. I have now suffered 2 years of broadband misery with Virgin. My Wifi is constantly going down. Fortunatly I still have Sky satellite TV so when Virgin streaming goes tits up. I watch TV. Each time I try to cancel the contract they offer me an upgrade that doubles my speed for a pepper corn amount. I'm a mug I go for it and within a week the Wifi is up and down again. I have now embarked on what seems an impossible journey to cancel my Virgin contract. Virgin are making all sorts of penalty threats.

[@ThisBrownGeek]

Virgin are the worst in my opinion, and you really need to go ahead with a cancellation and not fall for their "customer win back deals". Did you manage to cancel in the end?

[@crangerkirmesfan]

FTTH is the Way for the Future,nothing does come near it😊

[@ThisBrownGeek]

True. My Community Fibre 3Gbps connection is god tier!!!!!

[@crangerkirmesfan]

@@ThisBrownGeek did you make a Video about it,i fought you have Internet over Coax Cable xD 😆

[@ThisBrownGeek]

@@crangerkirmesfan I mentioned that I have 3Gbps Community Fibre in this video. I haven’t made a separate video about Community Fibre yet - but I will.

[@bobbuilder3687]

Too many people in UK now. Virgin used to be good now everyone hogs the line

[@ThisBrownGeek]

It wasn’t bad, true. But I don’t think the number of people using it is the issue. The issue (in my opinion) is Virgin not investing in their core network. They have so many failures, and they bodge repairs. I think they need to invest more in their network to bring it to modern day standards.

[@AndoraLover]

I work for bt and they treat me brilliantly tbh

[@ThisBrownGeek]

You’re one of the lucky ones. Did you hear about “working together” and everything that went on with that, and how people were treated?

[@AndoraLover]

@@ThisBrownGeeknah mate can’t really comment on it either I’ve been with the company 6 months in the sales department in Warrington and the treatment is amazing but I understand the company has had a rocky past

[@ThisBrownGeek]

@focusmodz9344 it’s not even a rocky past, I am not talking 10 years ago, I am talking within the last 1-36 months (and even dating back further). This is an ongoing issue, I still have many friends in BT/Openreach so I still know what goes on. I was there for 17 years, it’s hard not to make lasting relationships when you’re employed in a company for so long. All I’ll say is, be careful. Never be naive enough to think they care about you, they don’t, you are your UIN, and that’s all you are. The moment the company changes direction, you will be gone. Simple as that. I could say a LOT more but I won’t.

[@AndoraLover]

@@ThisBrownGeekthat’s facts same for any big company you pay for im there to make them money business is brutal bt are no exception to this you are correct I am a UIN to the boys up high but my center and the people around me are amazing it’s a great career path just cause of how high it pays when you hit your sales targets but like any business you do have to be careful cause they don’t like noisemakers 😂😂😂

[@AndoraLover]

@@ThisBrownGeek with this the compamy has quite litterally changed its direction the biggest change in bt history over the last 3 months and its for the better. being just an EIN/UIN to them is facts but at any company you ever work thats how corporate see you they pay me well they treat me well i do the job flexible hours can work from home flexi time. theres no such thing as a perfect job but to me personally its as close to perfect as you can get

[@MrWhite0]

Lol didn't think of that 😅 lucky me 😊

[@SteveHudson-o9q]

In my day we communicated by pigeon !

[@ThisBrownGeek]

@@SteveHudson-o9q ah the good old days!!

[@lloydrobertevans]

Acourding to my troll and my owner or manipulator, who can breach VPN, says I got Oggy Broadband 😅😊 but then again, the exchange is within open reach😅😅😅😅 😅😅

[@wgm247]

"The place i used to live at" 😅

[@ThisBrownGeek]

😂🤣 hahahahahaha!

[@OliverHollingdale]

1st World Problems XD

[@ThisBrownGeek]

At least I’m aware of it 😂🤣

[@Anthony-qy5yw]

NO YOU SHOULD NOT THERE TERRIBLE

[@ThisBrownGeek]

True!

[@sandra-l3g]

I had virgin media 8years now but internet went down June August September October last 4 month just cut out tried watch on steaming it was amazing prime but think going 3 network 5G broadband £20.00 for 24 month gone Bt broadband ok for use for email plus send email company plus watch on steaming

[@ThisBrownGeek]

I feel your pain, it really is a useless network. Do you have an alternative fast network you can move to?

[@sandra-l3g]

@@ThisBrownGeek no not contrac end in November 2024

[@dynamicjessie7726]

Hi bud I'm with vergin media currently and I used hav same drop out issue but. I knew why I was getting it because VM. Decided give me an old hub 3 n not new hub 6 and had to Hassel them alot no issue since. But paying 70 Quid nope. I would of nogosated better deal. Or you could try do what I'm doing. Since VM comes to end this month for me. What I recommend is if u have 5g phone n SIM do speed test see what speed u get then. See what speeds u get and buy an lte or SIM routor I now do this with smarty SIM for 20quid each month n works great get soiled 350 to 600 download n average 45 to 50 up if u do go this route check see if 5 g surrported on SIM u use Frist in your area. And note. If buy WiFi SIM routor get one that has 6e WiFi or look up best routor. I don't recommend Glx3000 as had massive issues with. Even tho yt praise it alot so do research Frist hope this helps let know how you get on with it up

[@ExploringwithAykel]

Help me guyss

[@ThisBrownGeek]

What’s up?

[@Williamadlam1]

hello everybody I sign up for virgin media get virgin media I was told I could get virgin media then weeks I was told I can't get virgin media vigin I can't get virgin media they can't install due to wires outside my property in my fountain st leek Staffordshire St136js please let me know kind regards I'm looking forward to your reply kind regards?

[@sackjalter7001]

Virgin media wifi has moments where it’s got good connection for like 2 days then it’s awful, slow or straight up doesn’t work for like 3 weeks on end It’s garbage

[@ThisBrownGeek]

True!! I’ve been trying to cancel for a week now, can’t get through. Having to email their CEO/Exec team. Total con!

[@andydudley1775]

every one of them gets me asking the question are alll the customer service agents related to a sunnek.if your don't punjabi your fucked.

[@jamestoni]

im paying for top internet virgin media and it doesnt connect around the house and keeps dropping.

[@ThisBrownGeek]

Is your connection dropping or is the WiFi range not strong enough?

[@K0i_k0i]

costumer service is shit

[@ThisBrownGeek]

lol you’re not wrong!!