Shrinkage Simplified

[@tangben9297]

I have been looking a simplified tutorial for Forecasting, shrinkage and getting the headcount for years now. I have been wanting to transition into scheduling and then to planning. You truly save me with all this tutorial. Liking and subscribing is not enough. Thank you so much and I truly hope and wish that you would make more videos like these.

[@sourovbanerjee75]

Saw you video related to Agent Headcount calculation . That helped a lot . Thank you

[@omsaini990]

Hi Avi, This is what I was looking for. I really appreciate your efforts and how beautifully and simply you explained everything is really commendable. I consider you as my Guru now on. I will not hesitate to get in touch with you if any doubts. Hope to learn lot more from you. Thanking you again.

[@cctv9192]

Thanks for such kind words, I will be glad to help

[@dilanbrahmkshatriya6665]

Hi, can we also get a video on how to calculate agents using concurrency. That concept is not very much clear to me.

[@cctv9192]

Noted