SIPOC Diagram explained (with example)

This video is about the SIPOC Diagram.
By Bzhwen A Kadir
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[@afaqueahmed1026]

Watched & streamed everything but ur explanation is way better than all..

[@phoebedavis5526]

Great explanation of a SIPOC diagram. I created one from scratch using Someka's SIPOC generator template. This kind of videos has always been helpful. Thank you!

[@seastoriesandsciencefictio4253]

Thanks for this video. It is a good explanation of SIPOC. I do however have a comment. In my experience it's much easier for the supplier to stay in the supplier role and the customer to stay in the customer role. In your example the restaurant employees are the supplier and the customer who comes in to buy and eat the food is the customer. When the customer tells the waiter what they want to eat, the customer does not suddenly become a supplier. Yes the customer does supply a bit of input needed for the supplier to complete the process, but it does not mean the customer is suddenly the supplier when they order or pay for their food. I'm saying this because when doing SIPOC with a group of people at work like in a manufacturing plant or service business it becomes too confusing for people if they have to change their role from customer to supplier every other step in a process. I think its better to identify the supplier of the process and the customer of the process and those people stay in their roles. If the customer needs to provide an input to the process (order the food or pay for the food) they are simply meeting one of the supplier's requirements in order to use the process. The supplier is still the supplier and the customer is still the customer.

[@htobeyond]

Thanks for the comment. I believe that it depends on the process you are looking at. If your goal is to look at the process of a team and understand what you are delivering to whom, then your suggestion makes great sense. However, if you want to have a helicopter view of a more complex process before digging deeper into sup processes and value streams, then the customer and other stakeholders that are not necessarily the first supplier can and should be considered. The nice thing about these tools is that you can and should adjust them to your specific need and goal. There’s not one right way as long as you make the tool serve your purpose.

[@johnpaulmaranan4144]

The explanation I was looking for! Better than Udemy!

[@samikshajoshi4494]

Concept got crystal clear. It's amazing.

[@davidgarcia2491]

This was an incredible video. Content was clear and right to the point. Very easy to follow and extremely well taught.

[@htobeyond]

Glad you enjoyed it!

[@venkatramanankrishnamoorth1505]

Wow, Amazing I have never seen any one explaining so clear, I used to memorize the concepts but with the perfect examples it really easy to understand but Initially it takes extra 5 minutes but it is totally worth it, revision time in the future is nearly null. Loving your video thanks and keep on doing the good work. I am jealous because i could be one of your student.

[@afrymoulana9077]

Great explanation Thanks!!

[@bc.oO0Oo.]

thank you great explanation

[@AdrianaGirdler]

Great process explanation, Cheers!

[@manojtimung8469]

Thank you so much for making this video on SIPOC. 💜

[@htobeyond]

You are so welcome!

[@huulysnguyenhuuly8629]

your are a great teacher tbh

[@eddust]

Great vid. You should create more content! Very well explained and useful for people taking 6 Sigma certification.

[@JK-ht2kd]

simple and the best way to explain

[@Sumeetkakodkar]

Very well explained.

[@danielealaimo5478]

Thanks very much for the video. It was clear and most effective.

[@eugenek777]

Well done. Thanks!

[@natashahanna3204]

EXCELLENT!!! Love the visuals and explaination!!

[@rudderless1975]

But then what analysis is performed on the completed SIPOC to idetify weaknesses in process etc?

[@htobeyond]

If you want to dig deeper and start finding weaknesses and bottlenecks, then you should do a more in depth process mapping

[@cvivian3662]

Very comprehensive and easy to understand! Thanks

[@aravindm4584]

V well explained !

[@granand]

Very well explained Bzhwen. I subscribed. You solved my dilemma of leaving blank, when not applicable. I would call this POCSI :-) as that is what the order I used when I did this. But this is a kind of mindmap, now a days with agile, more focus on User Flow & User stories. Please can you discuss, the relevancy of these days of WYSIWYG

[@htobeyond]

Hi granand, I'm not sure if I understand your question correctly. I believe that the SIPOC tool is as relevant as ever. Creating a simple SIPOC diagram could be useful in any process where you have different entities as well as inputs and outputs.

[@dineshlakshitha1259]

very good explanation

[@korydavis9855]

Thank you!!

[@mohamedamgad8216]

Nice & easy

[@nimin7]

can you tell where is Reject Sales order reason report located in SIPOC ?

[@RajKumar-cg6hc]

Process explanation is good

[@nimin7]

can you tell where is Reject Sales order reason report located in SIPOC ?

[@clayayala8865]

Thank you

[@bearo8]

Thank you. Very helpful.

[@cruiserusa]

Well done. Tks.

[@TristanBailey]

Nice clear example

[@asiyeonal9553]

Thanks teacher,

[@ishankoul2104]

Great explanation Thanks!! BTW what are some other good examples of process

[@PrathameshShinde-dh4mq]

Row 2: For the table request supplier would be restaurant guest who is going to ask for a table (table for 2 , table for 5 etc etc ) so guest is the one who is responsible for the input. Anyone can Correct me if i am wrong

[@htobeyond]

Thanks for the comments. It depends on the process step. If you want that additional process step (ask for a table) then you would be right. In this case, the supplier would be the restaurant guest, and the customer would be the waiter. When doing a SIPOC, it's all about keeping it simple and gaining the overall overview. If your goal is to dig deeper and get more details, you'd be better served using a process mapping template or, for this restaurant example, a Service Blueprint. I hope you find this answer useful :)

[@burunghantu2752]

Hey... May you help me with my assignment... We selling instant noodles. And i have to do output. I have no idea😭😭... Please give me a full answer last tomorrow😭