Six Sigma DMAIC complete case study on AP-Invoice Processing Error Rate reduction

Learn Six Sigma DMAIC complete case study on AP-Invoice Processing Error Rate reduction.
******
Buying Links of my authored books:
8 Steps to Problem Solving: amzn.to/32hfkyj
The Lean Way by Mohit Sharma: amzn.to/31kBhx7
******
If you are looking to learn about lean six sigma and quality concepts and become proficeint in quality domain, watch all my videos regulary. You can also contact me for paid trainings and guest lectures @[e-mail]
Subscribe to my channel and show your interest by hitting the like button. Share it with you friends who can benefit from this.
Thanks for all your support.
Do drop in your comments and connect with me on other social media too.
Read My Book 8 Steps to Problem Solving for easy and concise explanation of LSS topics with the help of case studies.
Disclaimer... All this content is copyrighted. Please do not use any content without my permission.
Visit my website mbbmohitsharma.com
You can checkout my First Six Sigma book, 8 Steps to Problem Solving. It is available at all leading stores online. Links are mentioned below for your ease.
Flipkart
www.flipkart.com/8-steps-prob...
Amazon
www.amazon.in/Steps-Problem-S...
Shopclues
www.shopclues.com/8-steps-to-p...
Smashwords
www.smashwords.com/books/view...
You can connect with me on Twitter, Linked In and Quora.com
Linked in / feed
Quora www.quora.com/profile/Mohit-S...
Twitter / mohitsharma1904
Website mbbmohitsharma.com/
Filmora Wondershare Video Editor is used for editing.

[@fitat4049]

Awesome casestudy 👍

[@mohitsharma34]

Thanks 😊

[@parths1904]

Great video 👍

[@mohitsharma34]

Thanks 😊

[@dilbagsingh552]

Great Video

[@mohitsharma34]

Thanks!

[@beingarvinth3846]

is it possible to get dataset. to practise in minitab?

[@Simarpreet88]

Hello Mohit. Agent 1 was the outlier as a result of Chi square. Why have we considered All Agents for plotting pareto?

[@mohitsharma34]

Pareto is pictorial representation of data so we take entire data to show our hypothesis is correct

[@simba8585]

Sir do you have AHT reduction in call centre as case study ?

[@mohitsharma34]

yes, if you take unnecessary time on one call then your call drop rate will increase

[@SantoshSingh-yp4vp]

Please correct me 'Tenure' is a Continues data - still Chi Square Test is applicable

[@Simarpreet88]

Tenure was categorised, therefore it become Discrete

[@mohitsharma34]

Correct

[@sabbokhatoon935]

Dea sir... May I know from which Institute you did your BB and MBB certification?

[@mohitsharma34]

BB from ASQ and Genpact and MBB from Genpact

[@PriazBeautyZone]

Great video 👍

[@mohitsharma34]

Thanks 🙏