Skills PR professionals need: CONSULTATION and CLIENT-SERVICING

[@KirstyWalker]

Fascinating - I've never thought of intentionally listening out for different term use, or tone of voice before now. Very useful!

[@PR101]

Kirsty, thank you for pointing this out! Yes, being able to guess/clock the mood of a client and deliver accordingly is critical in our bizz. But it's the same in any relationship. And the more we try to guess, much like KZbin recommendations, the better we get with time. :) It's fine to guess incorrectly, so long as we keep trying to build this skillset. Ultimately, it comes across as "mind-reading" but it's really just short of that.

[@EyadH]

Great information! Speaking from client point of view, I like the topic as many people struggle to maintain a good relationship and miss the basics to maintain it, such as continuous follow ups and conversations about the client needs! Thanks for the video and the topic!

[@PR101]

Thank you for appreciating, Eyad! :))) Some of these are great refreshers for even those that have mastered the skill. I use the pointers I have collected from different sources and share in this video myself everytime I feel like my relationship with a client is heading south.

[@glampreda3803]

Thank you for this! I'm new to your channel and I love the bits given!

[@PR101]

You're in the right place - thank you for appreciating and enjoying the bits!

[@Salehasohail05]

Always always so informative! I watch your videos not once, not twice, not thrice... but on replay!!!

[@PR101]

...thank you for being my greatest cheerleader, wife.

[@aishaish531]

I have a client servicing interview tomorrow for an outdoor company, can you please help me with what they might ask?

[@PR101]

Aish Aish, not sure I can predict that - but I absolutely love the confidence you have in me! If I were you, I would remember to say during the interview that ultimately, you are there to support the client and leave the best possible impression of the company as well as fulfill client needs WHILE at the same time protecting your prospective company's profitability.

[@aishaish531]

@@PR101 Thank you for summarizing 😊