Universal Credit agents 'encouraged' to get claimants off phone

Universal Credit was meant to simplify benefits and make work pay, but a report from MPs this morning says the system is causing "unacceptable hardship" to many claimants.
This conclusion is supported by a call centre agent who handles people's claims - he has told Sky News, staff were discouraged from helping claimants and urged to get them off the phones as quickly as possible.
The government has already delayed its plans for a wider rollout of Universal Credit and is under pressure to drop it altogether.
Sky's politics and people correspondent Nick Martin has this Special Report.
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[@LoadingGames.]

Why can't we ,the millions of people just stand up and overthrow the government , why do we just sit back and accept it??

[@davidtrump2904]

Because we're stupid and apothetic

[@williamcampbell1990]

Wish all the people would stand up for whats theres and if that means overthrowing goverment i for one would join in .and i worry so much about future generations being a father and grandfather .its just about kill the poor man not help him .fuckin disgusting britian.

[@inconceivabledark]

well it didn't end too well for the last guy who tried to take on British parliament.....

[@imfackinbipolar7973]

Exactly

[@dmdmorg]

Because we lack trust an organisation skills.Three people in a room can just about get on without arguing, what happens when it's thousands?

[@petersingh1167]

This young man has a conscience and morals, something many of the universal credit staff have not got

[@Dermaa]

Don't blame the cogs for being just another part of the machine.

[@mrkolasa.]

@dani cali what does British sound like

[@lucyzellars6230]

God bless and keep this young man, and others like him who have a conscience!

[@eh1702]

Sounds like Norfolk overlaid with Essex, to me.

[@shantesummers5775]

Not sure if he will ever work as a Civil Servant again!

[@steveozone4910]

My mum quit her job at the job centre because she was being forced to put decent/vulnerable people into hardship. Morally she just couldn't take it anymore and was getting into trouble because she didn't sanction enough people that week.

[@ataurusqueenofzion916]

Yup and they remove the most helpful work coaches and replace them with the mean ones.

[@coolstorybro4378]

Tell your mum that God is well pleased with her decision, its these little things that are gonna matter in the end

[@Liberationcollectiveuk]

Morals above money... old skool way of life... your mum's a legend..

[@F-J.]

😭😭😭😭

[@39LFC]

@Ile Adura I'll second that.

[@Emlah9081]

I suffer with mental illnesses and I am on UC, at the moment I am unable to look for work ATM. Its scary and I just thank god I have supportive parents who say I'll always have a home with them...

[@alaurahwillow155]

@@eddie_automotive6884 I'm the same too. I had to leave my parents at 16 because I was being abused by them and literally enslaved. Now I have a complexity of mental illnesses and spend around a 3rd of my time on psych wards. No family and my friends have all moved on with their lives and forgot about me because I could never meet up. If it wasn't for me being on the full amount of PIP I wouldn't be able to cope. I don't know how people do it without.

[@koserparveen3245]

Eddiee Smith 💔💔💔💔💔

[@snowflakemelter1172]

What's going hat got to do with UC ?

[@user-qg1jb8rw8e]

@@snowflakemelter1172 it has alot to do with it as there have been many affected since coalition yrs that have caused great damage to the many.

[@lepolhart3242]

@@alaurahwillow155 I'm really sorry to hear about your situation. UK is a shithole now. I hope your life improves, please have hope that it will get better.

[@kirstyjayne12]

2 years on.. looking at the comments.. look where we are.

[@JoolzThePirate]

a society funding the country, disgusting isnt it, dont work dont eat

[@oriolcanovas4096]

Well I don't know how things where before with UC,all I can say is,for the last year,I survived because of them. I struggled,not gonna lie,but they pay my rent,my house bills,and £420 to spend on food and my expenses. Try to make it in Barcelona,for instance,where originally I'm from,with 400 euros a month or 800 euros pension my mum is having.

[@kaycollarfeild]

@@oriolcanovas4096 my nan on credit and needs to go to the food bank to survive now. It's a messy system and disabled people are kicked off because they have "good days"

[@dumdumdimdimdemdimdum9143]

Absolutely nowhere. Still stuck in the same hole.

[@ilovedogs2642]

Imagine what it's gonna be like in another two years... Scary stuff

[@LevelUP84]

Universal credit should be completely separate from housing benefit and not subject to sanctions. It also needs to be paid directly to the landlord. As far as I am concerned they have redesigned the system to increase homelessness and push people to the brink of madness which will eventually result in more lawlessness and another large scale riot.

[@PrimeGlaz]

That guys explaination of Universal Credit is completely right, While i was on UC during the height of my depression i was harrased by people calling me up and telling me to fill out the journal about finding a job and attending bullshit meetings by people who dont give a damn. I was truly on the edge until i found a part time job that helped alleviate my depression i was still harrased by UC to get more hours or my pay will be docked. The system is broken and plugging holes doesnt help, Change the system and HELP.

[@madeleinealdridge1788]

My mum had to leave the NHS after 20 years service to care for my dad who had been diagnosed with cancer. Sadly he died just over a year ago, she wasn’t entitled to a penny because she left the job. There was no consideration as to the circumstances, which I found disgusting

[@getmotivated1707]

That's a disgrace. I'm so, so sorry, your mum deserves better than that, it's beyond unfair.

[@thebreifcaseman269]

Thats bs she would be able to claim still. Unless she had over 16 grand in savings...

[@roising.3221]

That's horrific. But couldn't she claim to be a full time carer?

[@NeilCWCampbell]

Seems like she doesn't understand the benefit system

[@DamoMcDermott]

Much ❤❤

[@antsilk2758]

This government need to go and quick.

[@spinaway]

Replaced by who corbyn?

[@Ravstar999]

@@spinaway Yep, Corbyn is the first democratic socialist prime ministerial candidate we've had since Attlee. The guy who gave us the NHS, introduced our benefit system, nationalised rail, electricity and gas with great success. Why would we note vote for him?

[@spinaway]

@streetmuggedbypolice yes but didnt help the poor either by letting in uncontrolled numbers of immigrants which they will continue to do so.

[@waltzerwhite3586]

jimmy s who?

[@Sheen334]

I hate the Conservatives, but I'll never vote for Jeremy Corbyn. The man is dangerous and racist to his core.

[@pm9268]

I agree. The country has never been in a worst depressing state in last 8 years

[@Jay-zw3ou]

Then do something

[@swizzleproxi4810]

Oh but it's been a swell time for the spiteful Tory supporters, they must be rubbing their little hands together seeing so many in hardship situations.

[@devonseamoor]

What amazes me much, is the fact that the latest election turned out to be victorious for the conservatives. While so many were telling me, a Dutchy, how they resented a conservative government. Are sentiments turned into illusions?

[@JAMamation]

It’s fucked that 2 years ago can be considered heaven when compared to the state we’re in now.

[@scoobysean555]

@@JAMamation exactly my thoughts 😂 think 70% claim now ..head down join that queue

[@christinecraig7473]

As I'm writing this my hubby left for work an hour ago it is 5 in the morning. I have to get up at 4 to help him down stairs and dressed ect . He is crippled with pain, taking morphine to manage his work. We are at our wits end, can't claim a penny. He works EVERY day apart from Sunday. He is 63 worked like this since he was 15years old in hard physical jobs. Sorry for the rant but I'm so upset and really can't see much of point in going on. Worn out.

[@ooo-rl7zt]

Cant he at least get a sick note from doctor? Sorry to hear about your situation.

[@christinecraig7473]

@@ooo-rl7zt Yes he could and his doctor wants him to finish work but the benefits we would get would put us into poverty.

[@Maddy7210]

@@christinecraig7473 keep the head up Christine hard times at the mintue for us all!

[@williamcampbell1990]

My heart goes out to u as a working man in physical pain we have no choice but to work our selves into early graves.as british people we should be ashamed the way our goverments treat us.after working all our days we see no reward so sad.tories have a lot of greive and hunger and death on thete hands all in the name of greed .keep ur chin up cause u know what ur doing is right Just mps have got it so wrong and the wrong people suffer.

[@imfackinbipolar7973]

@@ooo-rl7zt they don't allow sick notes now.

[@colinclarkemanofalltrades]

universal credit was invented by people who have never had to go without , never known a struggled never had to face real hardship and never gone hungry, and have never felt compassion and never had a sole.

[@andrewfarrugia6072]

I just want shoot these people

[@imalloutofbubblegum3274]

It's absolutely disgusting what their deliberately doing to people.

[@tmaew]

They absolutely are who do they think they are

[@theanimehub2180]

Can someone explain what's going on? I'm hella confused.

[@nathand4403]

@@theanimehub2180 not to sure but i was mentally unwell a year ago and couldnt make it to appointments, i got sanctioned non stop on 140 a month. A woman in the jobcentre noticed when i finally when in i was in a bad way. She got all my sanctioned money for the year claimed back, i could easily have ended myself as daft as that sounds

[@flowergirl5336]

@@nathand4403 not daft at all

[@tearsfromheaven996]

need to go back to the old system because universal credit is not work for anyone

[@WhosDaiz]

Unfortunately that will never happen they will stick to a failing system or try to improve on it which no doubt will be worse

[@mrzombiezlay]

Need to get rid of qualifications and cvs if u can do that job then they accept u thsts why it so hard to get a job

[@ruthhadfield9726]

It works for me

[@veg4life.]

​@Michael Flitter universal credit works for u?

[@veg4life.]

@@ruthhadfield9726 universal credit works for u?

[@CinderaceLover]

Id love to see those in the government stripped of their wages for a few year and forced to live on what we are expected to give them a taste of real life..

[@deee1776]

Yep!! I used to work for DWP (pre UC) and this is exactly what it was like!!!

[@dawngarrow9420]

Universal credit contract killers

[@louiseelle3615]

They made universal credit to force ppl back into work. They made it so hard to get benefits that ppl gave up and got a job. Even if they aren't fit for work. I went self employed, told the job centre and they never passed that info on. So I had to call 4 different numbers to cancel my claim. But if I ever wanna claim again, I'll be sanctioned for not engaging, even though I had already told them I was self employed and to close my claim!!!! It's a joke.

[@avengah]

@ss Ankm Forced work is slavery.

[@h7283]

Same here

[@jackwatsonepic626]

I won't just take any job to keep them happy I just go through the motions of what they say , sod them and the government for coming up with this stupid idea

[@vickyfearnley9477]

I am in total agreement

[@edgeyt1]

UC sums up the Conservative party. They make a positive effort to be cruel. They actively seek new ways to kick the people in most need with the least ability to defend themselves.

[@garethmadden3885]

Is it true that suicide rates have gone up since universal credit

[@geordielassie1]

Gareth madden very true unfortunately

[@JohnKobaRuddy]

Yes and by quite a bit. I won’t be committing suicide however I’ll be taking out dole office workers and mps if I have to go

[@AzadAli-re2fz]

Well they did say before people were living longer not anymore

[@charlestownsend9280]

the entire mental health rates have been rising at hige rates for some time amongst the unemployed and people on benefits and universal credit has just made things even worse, it's the whole system that's designed to take money away from those who need it rather than actually trying to help them, that and the insane waiting time to get on it really doesn't help, people have gone onto it who are dying and don't get on until they've already died and have sopent their last months worrying and struggling to pay for things. and what does the govenment worry about? the colour of our bloody passports.

[@LoadingGames.]

Yes.. People are been left with no money at all for weeks on end.. Some people are already struggling, the lack of food and warmth is enough to push them.over the edge, this government are murderers.

[@mr_786_xcx2]

I hope this guy being interviewed doesn't get reprimanded for being honest and telling the truth.

[@5tu4rtyb0y77]

I’ve worked full time since I was 16 and payed into the system.Now I was off work for the past 2years and I need support off the system now and it made me more ill and stressed.One time ago I had everything and was happy.Now I’m very unwell and sitting next to a refugee in a food bank!!!!!!!.

[@pwack5607]

Remember.u Only get 3,food bank trips ah.year use. Wisely lol

[@Maddy7210]

Keep the head up man I know the feeling ..

[@ibecos7360]

bro stay positive things always turns around its life .

[@loreagooden2113]

Hope things have improved

[@gabbax2hey77]

Doing things like filling out forms "on line" is a real ordeal for older adults/ the elderly.

[@jackwatsonepic626]

I had to go on a computer course but before the computer course started I had to go online to fill out a questionnaire lol I said I know nothing about computers so how can I do that f / m out of touch with reality comes to mind 😡 that is how out of touch with reality " they are .

[@dustersinternational221]

Dyslexia, I make many mistakes even on the turn2us form, the agent pointed out what I read wrong.

[@keithparker1346]

​@@jackwatsonepic626I'm tech savvy but for some people it's an absolute nightmare

[@bethanysennitt5807]

I’m 22 years old, always worked and I ended up having a baby on my own. I have had to move back in with my mother as she didn’t want to see me in horrific debt. I had no money at all to buy the basics even after help from universal credit. It’s not meant to help people, it’s meant to punish them.

[@andrewfarrugia6072]

Obvious that how it is

[@leesaunders1930]

Universal credit designed to get people into work but the work isn't paying man so WTF do we do? I have a young family so my partner has to stay home and watch my lil dude and my daughter is in primary school and I work full time and I'm finding it hard as it is and universal credit hasn't even been rolled out here yet so I will take drastic action if it destroys my families life Mark my words.

[@marccee569]

I dont pay all my taxes for the country to be in this state its disgusting....one of the reasons we pay so much in tax is so that there is no poverty like this in such a country as 'great' britain

[@spartypants4872]

This happened with me. Working and worse off ? It doesn't make sense

[@beeaboutabbabusiness8738]

Its demoralising i worked in mental health too.And witnessed staff jealous about the savings the clients had and also angry about the low pay.In one 'healthcare' company i was denied breaks and sat down a corridoor eating food outside a toilet.So called civilised Britain work pays hmmm i beg to differ , bad work is worse for your health

[@TheFirstCalled.60AD]

Exactly and they know it. 👍🏻

[@skullhunter06660]

Stop voting for the tories!

[@andyroo777uk]

Why, labour are as bad or worse, every time they get in power nothing improves for the poor or vunerable and the country goes bankrupt

[@tcsl7764]

@@andyroo777uk That's completely untrue.And in any case the tories have been in power for most of the last 50 yrs in the UK.

[@andyroo777uk]

@@tcsl7764 no it 100% true, tories are rubbish bur so are labour, the only thing labour leave each time they get booted out of power is a near bankrupt country

[@tcsl7764]

@@andyroo777uk That misconception is about 40 years old.How many recessions have the tories been in charge of?England will always be a shithole as long as people keep voting tory.

[@hammalamiri12]

@@tcsl7764 IPP sentences, reduction of council discount for home buying , 0 zero contracts, pitiful minimal wages, comission only jobs, silly wars, financial crisis without much help. Just some of labours contributions in the modern world.

[@mammybelle7302]

A lot of those coaches are bulliesl!!

[@aboutthemetal8783]

Universal punishment!!

[@chrislewis1753]

It's worse without a free couple couple hundred a month and your rent paid

[@clareobrien3265]

The famous "It'll help people get into work" might be all well and good, but The decent paid jobs have got to be there.

[@salguodrolyat2594]

They meant it'll FORCE people get into work.🤣🤣

[@irulehyrule3202]

People are going to turn to crime because of UC

[@batheandrelaxinmyshit6344]

UC? Why would people turn to crime because of uncircumcised penises???

[@pwack5607]

They Already have London

[@Jie67]

Been there and done it, sold drugs just to eat for a night, got into 600 debt through being sanctioned, this was 4/5 years ago.

[@davida1b2c3d4c5]

"People are going to turn to crime because of UC| And why wouldn't they? If society doesn't care about them, why should they care for society? Laws which only benefit the well off are of little use to those at the bottom of the pile. Either being a citizen and part of society actually means something or it doesn't. That's why the welfare state is so important.

[@peachesandcream.2612]

davida1b2c3d4c5 - I agree! So many people have had no choice but to turn to shop-lifting - what can they do when they have no money for food?!

[@adamweston4152]

It's like being put on death row and they are the judge and jury. It's wrong, immoral and undermines the most fragile people who already are struggling. I'm one of them.

[@ellismeah8110]

Stay strong mate

[@adamweston4152]

@@ellismeah8110 thanks Ellis, I posted that comment four years ago and it's only got worse, now with the cost of living crisis I'm really finding it hard but it's what I expected. The dwp don't give a shxt about us and the government promotes being there for the most vulnerable and the poor but they are not willing to increase benefits in line with inflation thus leaving alot of people much worse off, I'm waiting to hear Jeremy Hunt's plans later on this month but I'm not getting my hopes up. Thanks for your kind words of support and encouragement, they are very appreciated.

[@ellismeah8110]

@@adamweston4152 I'm a pensioner everyone has their difficulties this govt have been in to long ,they dispise the white working class ,and even more for people on benefits yet during covid the've wasted trillions of pounds ,and probably about to scrap the triple lock for pensioners increase they done the same last year

[@adamweston4152]

@@ellismeah8110 there's talk about pensioners getting a £300 payment in the new year so if that's true then it's a bit of help for your but just a bit, my heart goes out to all of the pensioners who are finding living right now very hard and I truly believe that people of your ages built this country and deserve a whole lot more recognition in a monetary sense. Stay safe and try and stay warm Ellis.

[@lillyp7395]

Absolute disgrace

[@RubyMarkLindMilly]

It makes me puke how smug the Tories are when they explain benefits it's so patronising

[@markdiamond5305]

Food banks stared in Calgary, Canada in the 1980s, it was never meant to be a permanent fix... Disgusting

[@MaximilienRobespierre1]

Universal basic income would have been much better

[@FuManBoobs]

UBI is a step in the right direction. It's been shown that it can improve things, but the underlying structure of our system would remain the same, compete, gain money and power, be a bit selfish, win. Until we can get more people to realise the damage that type of mentality perpetuates, we will always be in the brown stuff, it will only be the depth that changes.

[@tomjones5453]

Here we go, all the lazy socialists who want something for nothing are coming out the woodwork.

[@DylanFowler]

Yep, and it's been proved to work in Scandinavia. Let's not forget the first NHS hospitals actually came from Norway.

[@SSJfraz]

@@tomjones5453 Here we go, fat cat capitalists who expect the people at the bottom to work for nothing.

[@AssuredSafety]

Descendant Travels send them our way lol

[@thepeoplespoet7320]

I know people on my street, some of my relatives and a few friends who's lives are still currently being destroyed by universal credit. Poor man down the street had a sudden stroke 6 months ago, developed sight and heart problems, lost his job, always worked poor guy. Yet this man has been batted back and forth by universal credit and disability living allowance both claiming that he needs to deal with the other and usually after the lengthy claim process. Still this man has no money to feed his family and still they treat him with contempt. disgusting

[@davidcooper8114]

I'm in this position and it's an absolute disgrace the way people are treated good luck to everyone trying to be heard by this disgrace of a system YNWA

[@DebbieLukasDesigns]

Heartbreaking challenges to those who don't deserve it. This government needs to get out!

[@jamessprott7179]

The sooner,the better!

[@jcshay8121]

I have a similar story to the stories in the report. Me and my partner have worked all our lives. Then two years ago she got diagnosed with cancer and has been in a battle ever since. Because of this she is unable to work and the way the benefit system works I had to go part time as well because if I earn over a certain amount she can get no help at all. So we are just stuck in this trap of relying on the benefits until my partner fully recovers from cancer and her intense treatment which could take years.

[@peaceformula5830]

Update

[@jcshay8121]

@@peaceformula5830 The update will probably just be depressing for everyone. I am no longer on benefits and I am now working a full time job again. But I have been grieving my partners passing for nearly a year now. Cancer really sucks, but life goes on.

[@issacharbrowne924]

Reading this with tears in my eyes. My best friend is currently battling breast cancer. Lumpectomy, lymph node removal, chemotherapy and yet UC call her twice a week even when she is in hospital with raging infections and low blood pressure. She applied for PIP in May and it still has not been processed. Call after call telling her to do her journal and yet another form to fill in. A sad state of affairs.

[@Zombie101]

@@jcshay8121 sorry for your loss. Unimaginable

[@abiola33]

@@jcshay8121 So sorry for your loss. 💐

[@ZomBeeNature]

It is hardhearted callous people who caused it.

[@tcsl7764]

Yes, tory voters.

[@jamiecunningham1565]

I work for a living and am a single parent. I’m in on minimum wage. It took me 5?attempts to apply for UC. It is (as a Job Centre staff member agreed on) designed to make people quit applying by putting in place so many hurdles that the depressed, mental health afflicted drug addicted ,alcohol dependent and undereducated people of society give up. That reason alone is a HUGE factor in the homelessness boom in England. I’ve got my faculties and was to close to fuckin it off. It’s disgusting that government get away it🖕🏻

[@catarinarosario9867]

they do the same with disability benefits!!

[@am5783]

@@catarinarosario9867 Its incredibly difficult to get pip for a disability! Ive seen proof of interviewers exaggerating and even lying on reports, putting words in peoples mouths its honestly an awful process and they will actively attempt to not help people who's quality of life is significantly worse due to their disabilities. Disgusting actually.

[@catarinarosario9867]

@@am5783 yeah I know of someone who has scans showing they are clearly disabled and they denied their first claim!! they are really trying not to help people anymore. meanwhile I have a neighbour who has disability claim over a heart condition (like prone to heart attacks) who doesn’t take care of his diet and has pip (rent fully paid, car paid for them, as well as monthly benefits).

[@Timebeforehandles]

Same mate all the hoops to jump through didn’t seem worth the scraps they were offering to kick my way, unfortunately I was in dire need of scraps even 😐

[@Timebeforehandles]

@@catarinarosario9867 yeah they’re after the wrong people and always have been it’s sickening

[@deejay7651]

Someone needs to record the offices and expose the in's and out's asap

[@ellismeah8110]

Sadly these days the MSM follow whatever the govt narrative is ,so.the truth rarely gets reported

[@latchdoorlatch996]

It just beggers belief how these crooks are allowed to get away with this

[@robzaphy]

I worked as an agent for DWP for Employment and support allowance, there was never a policy for getting customers off the phone but if a call went over 7 minutes a manager always had something to say. thats why i left. modern day workhouse the DWP

[@MrUltimaPro]

...I spent longer than that on the phone everytime and never have spoken to a manger and there isn't a problem with ESA DWP.... I don't experience any issues and never have I think the least I've spent on the phone to them is 20 minutes

[@gary-sx1sb]

4 years on and this broken system is still in play and worse than ever.

[@benrobertsuk]

To all my brothers and sisters in this nightmare,i send peace and love,condolences to those that bowed out of the world!!!❤❤❤🙏🌹🇬🇧UK!!!

[@sararyan1255]

💕🥰🙏

[@joeninety4740]

The Torie would have us in the poor house, if they thought they could get away with it.

[@chickedeedee292]

We have, they are called, The Homeless.

[@azhiraphale]

This UC system has been specifically designed to be unnecessarily complicated and extremely difficult for claimants to tick all the required boxes, which consistently change. In this way the government hope to save hundreds of millions per year through claimants who simply loose hope, give up attempting to make a legitimate claim or are sanctioned within the minefield of bureaucratic hurdles. It amounts to a form of population cleansing where those most in need, are scrubbed out by their own hand. No government truly cares about its own people. It only exists to feather the nests of those without a conscience, morals or empathy for another human being.

[@museonfilm8919]

I know a few people who actually gave up claiming UC, because they were messed around for months. I've heard that's partly by design, to put off claimants - it's so bizarre, it's probably true!

[@HisaLight2mypath]

I would rather work 3 jobs that be spoken down to by job centre people

[@mprice126]

the public still follw like sheep and let it happen i see a revolution

[@JillyKins]

We are being forced and coerced to go onto universal credit. I am in a dire situation/Crisis. As my partner suffers from mental health and I have physical disabilities. If we go onto Universal credit we will be a lot worse off, putting us in a horrid situation. How people are being treated is disgusting, it's abuse, it really is. Some of the things I have witnessed are an absolute disgrace. Yet no one wants to listen, let alone help.

[@daleyoung4710]

I'm wheelchair bound, but worked for the last 20 years, what is your excuse?

[@notanumber1311]

@@daleyoung4710 i was wheelchair bound and learned to walk, what's your excuse?

[@garyunknown3743]

uc is a disgrace, I've just tried to get it and I'm not allowed anything, so now i can't pay rent buy food. 34 years working and paying tax, our country is a joke

[@petemurphy8559]

This is the maddest thing people who actually work hard are still fucked

[@andrewfarrugia6072]

@@petemurphy8559 yep

[@johnsimpson3571]

Same here i worked 42 year and was made redundant. And i couldnt get a penny from them after paying 42 years of tax and ni.

[@PredictedCyborg]

I was on benefits for a few years as a young person. It was the most stressful, panicky time of my life. I felt like people looked down on me for not working, no matter how hard I tried. I feared losing my benefits for any little misstep. I got to my lowest point mood-wise. I was lucky enough that the staff I eventually worked with at my local job centre really CARED about their clients. When I found my current job my coach and another member of staff who had previously been my coach were completely ecstatic for me. So happy, so proud; and not for seeing someone off benefits - they were genuinely happy for ME because I was on cloud nine that day. I can't imagine how much worse it'd have been if I'd not had those people to make the entire process less of a headache.

[@chrisdurant4627]

Well done,.mate,,,,.

[@mushroomhead3054]

Bullshit

[@peaceformula5830]

@@mushroomhead3054 Not bullshit. For those who want to work so they have some engagement and can develop themselves it's helpful to have people in your corner

[@keithparker1346]

Those helpful people seem to be in the minority unfortunately

[@brummiebecca3413]

ESA really needs to be looked into, the assessors seem to be working on a quota rather than actually assessing individual circumstances. Far too many eligible people are being found "fit for work" and it's wrong.

[@nataliebrathwaite9292]

I recently had my claim stopped because I'm apparently fit to work, I suffer from clinical depression and social anxiety due to autism. Don't get me wrong, I would love to work but not before I'm am better mentally. About 2 years ago I went back to work before I was ready and the stress sent me back to square one. When I got the news that they were stopping my claim, the suicidal thoughts came back. They don't care and I'm sick of the government not taking mental health seriously.

[@SuperbFairy]

I have 2 severe medical conditions which made me quit uni and my job 18 months ago and I had no other option but to apply for universal credit, despite countless medical letters and all the evidence they could ever want they still rejected me and I have to take them to court now to appeal their decision because I can't get any support and am housebound 90% of the time due to health

[@thelonesomewanderer8359]

it's honestly the worst thing to go through.. they moved me off ESA on to universal credit and ive never had so much stress in my life.. they found me "fit for work" after i'd just been diagnosed with PTSD and referred to the early intervention in psychosis team because "they don't count PTSD as a disability" … I was disgusted and it caused so much stress

[@missrubyrobin]

Unbelievable- I can relate to this 🥹

[@googleaccount7986]

Scrap universal credit.and vote out people who made it happen

[@mrzombiezlay]

No one stands up like years ago pple to scared to riot about it like the 60s pple would riot but not anymore the goverment will always be stronger than public don't matter to them. Get rid of the goverment let the next king run the country save the country money by getting rid of mps not needed at all they should be move into the same thing

[@stepheneurosailor1623]

That will be Labour then as they introduced UC.

[@originalunoriginal4055]

Scrapping UC, will mean no one will receive their benefits.... don't want that! Lol

[@stepheneurosailor1623]

@Jo Bloggs I stand corrected 👍

[@NEXTLEVELAWARENESS]

My partner called these who had Autism and they were extremely rude over the phone, and she was given 30.00 to last a month!

[@Alam-jy6sh]

Saying universal credit isn't working is not enough we need to take to the streets in huge numbers make the government sit up and listen until that day comes nothing will change if or one will not sit back if my family go without i will do what ever it takes to feed and clothe my family I'm sure there's a lot of people who feel the same.

[@chaoticallycalmcultistofch1580]

I was told there was an issue with my claim. Utterly confused and angry, I showed this video to my adviser at the Job Centre. Suddenly there was no issue with my Claim?! Proof that something sinister is going on.

[@nadiazidane6794]

The conservatives FOR the Richest always 😠 people who voted for them must now be happy 😠

[@sokolshala485]

as apposed to Labor? giving "free benefits" while going into more and more debt.

[@thevipgurlz2802]

@@sokolshala485 But they don't give liveable wages/free childcare/low rent...not in London ...so your option is?And i am working...and still in poverty

[@CrAzYpOtHeAd420time]

@Fio Vorhees We need proportional representation, at least that way it'd give other parties a chance

[@genericaccount2056]

@@sokolshala485 as opposed to the Tories shipping off taxpayers money to their overlords? I know which I'd rather

[@laragravenor5750]

So much for "First World"

[@johndory4331]

Always but always use covert recording when dealing with any DWP... AUDIO, VISUAL AUDIO. ASSESSMENT INTERVIEWS ETC. dirt cheap on ebay and black screen apps on your mobile.

[@HShango]

why on earth do the northern parts of England vote tories all the time 😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😤😡

[@CC-zk4nc]

Only the rich ones

[@tynchytemper9618]

The xenophobic ones

[@weirdscience8341]

I made my own ballot paper up voting for myself to be god king of all Kent and Sussex...as far as I'm concerned I now am

[@exox7534]

Economic anxiety and xenophobia. A lot of them have made absolutely nothing of themselves (because they didn't need to 30 years ago) or worked in steel etc and have lost their jobs. Tories tell them immigration is to blame for everything, so they cut off their nose to spite their face and vote Tory. Then when life inevitably worsens and they can't provide for their family and they're in the food bank que next to a refugee, they blame immigrants.

[@coreycollins6917]

Cos labour covered up the grooming gangs

[@stevew9748]

UC is a masterpiece of misery and deception, proof of intelligence without wisdom in the halls of power.

[@mctunez]

Why aren't people who thought this system would work being held liable for murder? it's a total disregard for human life and mental health.

[@anonymoususer67]

3 years later and nothing has changed lmfao

[@70AD-user45]

It's all meant to be done online. Maybe I was one of the lucky ones but I didn't have a problem with it.

[@richardl2967]

That's disgusting to know they do things this way ... this benefit is literally killing people!! Due to the massive sinkholes in the system

[@kylesimpson6729]

Imagine a world where there is no such things as being rich or poor.

[@kellyr5722]

The government have blood on there hands. My aunt was diagnosed with a heart problem was told she couldnt work by her doctor and was on the sick then she was kicked off the sick told she was fit for work regardless wat her doctor and told her and sadly march of this year she passed away a few hours after she finished her work.

[@amandacogger5221]

That's bloody disgusting I'm so sorry for your loss

[@RAMBOIT.]

Agree but also for the people who keep voting tories in has blood on their hands and I'm sorry for your loss

[@lizzy1974]

FUNNY HOW THE BIGGEST BENEFIT SCROUNGER, THE QUEEN ON UNIVERSAL CREDIT! WHY DONT THEY CUT POLITICIANS WAGES ALSO!

[@timlucas2843]

I recently was let go from a job , after 30+ years of putting into a system I was informed I wasn’t entitled to anything , my partner works part time but because she earns over a certain amount we were no entitled to universal credit either. The system looks after the wrong people nice to know that all the tax I’ve been paying since I was 16 is paying to people who are not entitled to it.

[@jackwatsonepic626]

Yes druggies and alcoholics

[@Matt-vq8fg]

@@jackwatsonepic626 Doesn't even look after them. I know a man who got addicted to a variety of drugs from the age of about 5 due to awful parenting etc. He doesn't get any UC and the only thing he's entitled to is his prescription which he sells to try and survive.

[@prawny12009]

@@jackwatsonepic626 and benefits migrants

[@jamesnicholls1054]

@@jackwatsonepic626 cause your a Alex bellfield supporter so your ok with supporting a convicted criminal been charged with stalking and the missing £350.000 people donated to him

[@atulnayak5715]

Yep all them labelled "work shy" need a kick up the backside. What about the rich people? Are they shy?? Were they taught to be very good with money??

[@gingert2211]

Brave and decent young man, exposing this cruel system!

[@calipso8822]

I worked for UC as a CM for a year and a half and it was horrible, most people that work there don't care about the claimants at all, there just number on a screen

[@roterfuchs8201]

They should make internet access at home free for everyone on Universal Credit because it's nearly all conducted online.

[@carlsullivan2142]

Three times I've been paid wrong by universal credits and Im a single dad and three times I've been told it's company and HMRC at fault and yet I have proof it isn't and all universal credits do is blame everyone but them selves but I am taking it to a tribunal and further

[@Traveling.contess]

People who made universal credit have millions in the bank they don’t understand poverty, working minimum wages, working in zero hour contracts, disability, single working parents who can’t make ends meet, vulnerable people who needs extra support, elderly people who don’t know how to use the internet. Universal credits is a direct attack on the most vulnerable citizens it’s crazy that’s it’s still an issue it’s gonna go down in history that it was the worst policy ever made in this country.

[@tonymckay7290]

Universal credit sanctioned me for working then when I lost my job I had 4 months with no money at all.... Got me in debt and now a year on my girlfriend is pregnant and they left us with no money for 3 months with out friends and family I would be dead

[@Ibritadamfan]

I was born with cerebral palsy and trying to live independently but this scares the crap out of me because I don’t know how to cope with bills and feeding myself and am at the end of my tither. This makes us look like we are constantly getting reminded that our lives and families through our voices don’t matter at all. This is 2019. what the hell?

[@jessie4114]

I lost my job and had to claim universal credit. I had 400 pounds a month to live from including my mortgage council tax all utility bills and food. I got no help woth mortgage payments as its a mortgage and not rented. I went 5 days without food once just to feed my son. Had to prioritise food over bills. Ended up in debt and bailiffs breaking into my home. Had to now sell my house cheap to pay off debts and will become homeless as the council will not help saying I have made myself intentially homeless. I cant rent as I have bad credit due to the debts. My life has been destroyed I had everything until I lost my job through no fault of my own and now I have nothing.

[@mchmem]

Reading your comment a year later, heartbreaking, how are things now?

[@simon1sez164]

Yes please tell us

[@ellismeah8110]

That's tough hope your well stay strong

[@abovethelaw4417]

What happened?

[@rachelhart3531]

I am actually crying thinking of Sam and her son with cancer.

[@tianathompson2725]

🥺😣😔 its heartbreaking what they're going through!. The system is pure evil and needs to be abolished 👏💯.

[@aboutthemetal8783]

My mother developed myeloid leukaemia and was refused benefits because she was in hospital dying so she didn’t need any money, before I take my own life I WILL TAKE ONE OF THEIRS!

[@claireellis8985]

Hang on. This will pass. Use your anger.

[@markfelts3976]

The hours mps work should qualify them for u.c.

[@raythompson9012]

This goverment is the devil. Makes Margaret Thatcher like an angel

[@TheTriumphgurl]

I was encouraged to get off benefits when I was going to college part time for my second year by my job coach and she said the Jobcentre consider going to college part time was the same AS full time. I had to show the Jobcentre proof that I was allowed to stay on benefits while studying part time.

[@freedompirateuk-audit4684]

Stuff like this is still happening in 2022

[@hanakaye]

90% of staff are disgusting human beings. When I had bad bad depression and I was denied help (I had no electric, food ect) I broke down on the phone and mentioned suicide and hung up. A day later I received a call from another worker kind of fishing for an apology from me like I had traumatised them. Lol. They’re not trained or equipped to deal with mental illness which is a huge problem given that many mentally ill people rely on UC to get through rough patches.

[@FolaTheMaverick]

So, sorry u had to go through that!

[@georgerichards8144]

Universal credit needs to go down the toilet

[@davidtrump2904]

We're like lambs, to the slaughter unless we all rise up and do something effective now or pretty soon then it will be too late and at best alot of people will have to end up in prison as the only way to survive.

[@drummonkeystuffuk1875]

That's funny really because they are trying to kill us off to save money, but if we all ended up in prison - it would cost them way more than what they were paying us in the firstplace...It makes no logical sense!

[@yul4206]

It's why BBC don't show the riots in European countries when they revolt against their governments.

[@joannesberkshirescenes9414]

They randomly cut my benefit by £90 without warning and it’s clearly a mistake. Nobody has rectified it and I cannot pay a bill or buy essential food. Disgusting they always messed up in the past before it was universal credit.

[@sanaypatel5116]

Work coaches are rude. Forcing me to do things I don't to do even when its not on claimant commitment

[@brookeb7646]

especially the black ones

[@rebeccaimanscott9194]

My work Coach is okay and understands that I am studying aswell he is supportive. He tries to help me all the time.

[@rjrj2673]

I work with young adulthood leaving the care system and this idea that working pays is absolute nonsense. They are already on a low wage as it is, and the more they work the more the they deduct from the benifits. Its a bad cycle to be caught up in. I feel for them.

[@blondeandchatty7842]

Absolutely disgusting. This country is the world's fifth biggest economy but the poverty gap is shocking and not acceptable. These Tory MPs should be MADE to walk a day in these people's shoes as part of their induction. They are too out of touch.

[@testchannel2735]

I’m constantly getting told I have to look for work even tho I’ve told them 100 times I already have a f*cking job

[@MrUltimaPro]

....yeh before u.c was a thing ...I told them I was going in the army she proceeded to tell me I need to look for a real job ...

[@testchannel2735]

@@MrUltimaPro the exact same thing happened to me when I was 18

[@ameliam950]

I am not going to accept my claimant commitment. Because I can not do full time. Told me if I don't get a fit note I am not allowed part time. I am trying to prevent myself from ending in a wheelchair. Trying to keep mobile and independent. Made a complaint to my actual advisor about the aggressive, bullying and terrifying interview. She took her colleagues side. I would rather that my claim was closed as this is far too stressful for me. I know I can not fulfill the commitment. So no point in accepting. Has any one gone through this?

[@lolab1643]

Disgraceful system riddled with flaws.

[@dickifrancombe2539]

time to stand up and put an end to this madness. what a nation of idiots we are for allowing this to happen.

[@rachelb7068]

Yep!...this is why the elite call us..."useless eaters" or "sheeple." They aren't far of the mark really. Every single one of us should boycott our council tax payments. What are they going to do...throw all of us in prison!?!?!?🙄

[@andrewfarrugia6072]

@@rachelb7068 that plan

[@200degrees.]

My wife works for uc and I will be releasing a video documentary of all their corruption soon

[@ellsbells9931]

As someone who is on universal credit, it has helped me fleeing domestic violence, however doesn’t help as much as people think.. to pay off debt or anything like that it does not help