Sky Stream Explained | Getting Set Up

[@roguesorcerer1145]

Finally Sky you have realised that you have access to many more potential customers vi a streaming service and not relying on antiquated Sat dishes. Thanks!! Now we just need access to all Sat dish based programs and maybe look at a better price.

[@zumbach3032]

I had the same issue re the remote not working. I opened thr battery compartment up and a small part of the factory paper was sitting between the battery and the terminal. The paper strip they put in to stop it working in transit. I pulled that out and the remote was already paired

[@RoyKelk]

How do you move the cursor up and down to connect to WiFi on setup .I do not have Sky broadband

[@DJFresh]

I just got two of these neither of them work. The controls don’t effect the pucs so I can’t select the Wi-Fi and use them. What a result for 150 quid and 78 quid a month. No human customer service except in sales and only bots on Twitter..

[@TheRazvancristian]

hello..i got problem with set up...said is not able to link my account...so what to do?

[@davidwi7422]

I’m having same issue constantly, how did you manage to resolve?

[@TheRazvancristian]

@@davidwi7422 in my normally i need to wait to they start broadband from them,after works..trt turn it off and after on again and maybe works,that is how worked in my case

[@tonytoronto3317]

this guy is so happy 😅

[@Jade.smith_01]

It’s not exactly as easy as this video made out it to be. It took me ages to work out how to open the remote control as paper was stuck in there, then I had issues with connecting the remote and then it also took me ages to get around the sound thing because it kept telling me to link speakers I didn’t have. Managed to get it to work eventually, but I feel like I’ve aged into an elderly woman just from the whole process

[@markswaby3149]

Same here they should show the very basics, the paper battery tag ? tore off with mine too with no way of finding out how to remove back of remote.

[@uvsarah]

Yes that’s literally what has happened to me and hence why I am here now trying to find a solution 😂

[@osaremeedeoghon3550]

I’m here right now trying to figure this out and have been in a conundrum for hours. Nothing comes on when you connect all the necessary cables.

[@lorrainekannair1025]

I have exactly the same issue with the sky stream remote control . Once I had removed the paper tag in the remote it wouldn’t work . Then I had to open up the remote , where I found more paper around the batteries. Once I removed it and closed the remote back , it still wouldn’t work . When I called up sky and spoke to the technical team, and they too went through the pairing steps, and things failed , they decided to send out another remote to me .

[@lorrainekannair1025]

I have exactly the same issue with the sky stream remote control . Once I had removed the paper tag in the remote it wouldn’t work . Then I had to open up the remote , where I found more paper around the batteries. Once I removed it and closed the remote back , it still wouldn’t work . When I called up sky and spoke to the technical team, and they too went through the pairing steps, and things failed , they decided to send out another remote to me .

[@elonmust8859]

I was just about to say this makes it look way easier than other videos I have been watching.

[@SteveFarnworth-y3q]

Since so many customers can’t set the thing up, can we book a Sky bod to do it for us? If so, how?

[@peterfisher3829]

Do you get the regional BBC and ITV channels, and can you select the region you want ?

[@diasstebanak]

pretty sure you do.

[@jaieighty6812]

You missed the part where in order for the remote to work initially you have to push down 4 & 6 until your fingers bleed.

[@annaivil91]

Thanks for the tip-we we’re struggling!

[@kathrynlavery5802]

Omg what… I thought I was crazy

[@ThePoochface]

Thank you so much for that info.

[@Noelia_ngal]

Thanks u very much ❤❤❤u help me a lot🥺😭😭I was struggling with the remote

[@donnadred2940]

Such an unhelpful load od rubbish 😢😢😢

[@8ballphil150]

they are fitting my full fibre into my flat now . sky stream all ready to connect . hope it is as easy as this .

[@john1genius]

I've full fibre,no problem with the remote but have spent an hour trying to connect to my WiFi still not connecting - I put the password in easily but still not working

[@lesburybear]

Despite what you say Mr Rye, it really ISN'T as easy or intuitive as you make out. I had a real struggle with my set-up and you have missed out the most CRUCIAL bit !!! How do you set up the password etc., BEFORE the remote has been linked to the Puck? Having overcome that eventually by managing to link the remote first, before the set-up completed, people need to know that you have to give a good long press on the buttons on the remote. On mine, there was no little LED light I could see that told me the signal from the remote was being read by the puck, so I had to reset the remote numerous times. I got to the point where the screen message said somethying like "Your Remote is now linked" but try as I might, pressing the Continue button made no difference. I got there in the end after a lot of frustration. Going through the various sections of the Home screen I looked for KZbin (which I use the most on my PC). Having selected KZbin on the tv, the screen went blank. So far, I haven't found a way to make this work. And I shouldn't have to mess about like this. IT SHOULD WORK and gives a poor impression to a new customer. I suggest you re-make this video, or make a new one which covers the various difficulties.

[@GRIFF22]

So pair the remote before connecting to WiFi. Is that what you're saying?

[@OGGalleryCrew92]

True, Software update ,

[@adrianfielder4675]

Mine is stuck at software update. Now i got it to lets get connected and it does nothing but then the background colour to the wifi password box is grey not blue. Somethings definitely wrong. Complete pants as usual. Sell you the dream and you get junk in return GRRRRRRR

[@storystory1704]

Where do you enter the link i cant find it?

[@KimCox-k6p]

I did all this as said above it came on great except that I've got issues with constant out of sync audio .....why?

[@jolantakolanko9258]

My remote dosent work on lets go connected i can puck up nothing i get that same 2 boxes what to do ?

[@AliAhmad-pm9xk]

How to pair the remote with the tv?

[@yopierreyouwannacomeouther7031]

Hold 4&6

[@yamansitar6153]

Hi , iv got this all set up on my tv , is there a way to watch it on my iMac in another room ,thanks

[@christinemccabe2534]

Read the messages above you cant use it on any device but your telly

[@rajdhaliwal8004]

Hi I am struggling to swap hdmi input from the Sky glass to my Xbox. I have looked on the apps and inputs section and have found no way to change from my Sky Glass hdmi to Xbox hdmi. Does anyone know how i can fix this?

[@MaxLeopold]

Does this over Recording Features & how many individual Users can this Setup have in a large House / Apartment. I have a SkyQ in the Den & individual Sky HD Boxes with Harddrives in the other Bed Rooms - each with their own User / CARD. Since the Wife wants to record different Things versus the Teenage Daughter versus the Teenage Son versus the Little Boy. Does the new Stream Box also have all the FreeView Channels like BBC, ITV, Channel 4, etc.? And how does it look like with Streaming Content like, NetFlix, Paramount Plus, Disney Plus etc OR has Sky Stream also an AppleTV App, so I can run everything off a single Box?

[@scotia001]

What about the option of connecting my Sky box by hardwire to my Router instead of going wireless?

[@poppaonboard]

It's good you can set it up yourself, but why is the setup fee so high ? Surely it should be free.

[@kobirelf97]

To be honest it's not that expensive plus the difference is you actually own skystream unlike sky q where you don't own the box

[@kobirelf97]

@toddbod94 nope you own it that's the difference

[@SuperHitman55]

@toddbod94 You own the Sky streaming boxes :)

[@RichieOooo]

Does it work on an older LCD tv? Or does it need to be 4k

[@philjiful]

Can sky stream subscribers access sky go on phone and tablet?

[@1dogcrazygirl]

Yes the guy at sky told me you can

[@myles7522]

New stream subscriber. At first I was over the moon but now add breaks become a continuous loop of the same adds. How long will this continue before if gets resolved.

[@rajamohammedafsar9217]

Hi. What if we don't have Wi-Fi in the house. Can we still watch sky stream

[@rogerebbwvale]

no

[@kenmorley2339]

When does the router arrive ?

[@edosomwanesosa8481]

I would like to know can I watch Sky UK in Italy?

[@Ineedyoulou]

Hi, I have the sky stream box but can it be used with the Sky Devialet Sound Box ?

[@chimpanzeethat87]

Want to know this myself!

[@Ineedyoulou]

@@chimpanzeethat87 Hi, it can be used with the sky stream box & sounds fantastic

[@tonyrusike4628]

Hi I have a Marantz SR7015 AVR..how do I connect it with the puck.I have no sound at the moment

[@JoelGerson1]

Is this the uk version of xfinity x1?

[@SusanGreaves-m6k]

Where does hdmigo into the tv

[@1dogcrazygirl]

In the back of the tv. The port says HMDI

[@jayp123]

How do you connect a normal universal remote to sky stream? Sky stream remote is awful and slow

[@oliviapopa1574]

Seriously. Im reading all those comments and surely there must be a guide somewhere. I’ve been trying most of the tips everyone put in here and still doesn’t work😒🙄so frustrating!!!what was the easy part here cause I still havent figured out how this thing works😣

[@adrianfielder4675]

Im guessing the guide is online but if you have no broadband your screwed.

[@EamonBrosnan-v7z]

Having same problem cant get my remote to connect at all

[@yankeebisbis]

can you watch youtube with this? has it got youtube app ...

[@IanWhyte-m9t]

I'm into day 5 of trying to install Sky Stream. i have the router, wifi and Sky Stream box (aka 'puck') all set up but i cannot get the router to work after one hour phone sessions with Sky Help in India very pleasant people but of no use to me. Sky sent a replacement remote control which doesnt work. Sky Help due to call me again today but if that doesn't work i'm going back to Virgin. Anyone else having same problem and have a solution other than 'bin it!'??

[@biologyteacher9356]

how i can get sky q brand approval to resell it

[@Ineedyoulou]

Just ordered mine :)

[@justchilling4491]

Is it 4k with hdr

[@SuperHitman55]

Yeah, it is :)

[@AntsThemeParkAdventures]

I read you need to have an aerial plugged in to make it work

[@lisadobson3590]

Y has mine stuck on 0% on the updating software page

[@mymumismyworld5896]

I can’t find the password can I created or they sending it to me?

[@renekuhn2116]

i cant connect the part i want see you cut off

[@annphipps-o4o]

I cannot get mine to connect to the internet so I'm not happy

[@secretov1da]

No LED light? I can't believe a massive company like sky didn't think of an LED

[@tomparker7342]

I cannot get past 0% on updating software

[@hakunchristiansen9745]

My 1st question is 1. Are FTA channels available yes or no 2. How much delay is it on Sky stream compared to satellite? 3. How fast internet speed is required? Let me know. If it is to much delay, i will stay with Sky Q

[@preturezz3494]

If you have sky Q why would you switch to the streaming version 😂😂

[@hakunchristiansen9745]

@@preturezz3494 cheaper.

[@edmeister78]

Are sky going to remove ads from on demand content so I can watch in peace and what I'm paying for. Feeling a little ripped off being forced to see ads and having to fast forward to skip is a joke!

[@Iceageonmars]

Unfortunately this demo leaves out the most important bit - how to connect to the tv! This caused me so much headache that I rang Sky to cancel. Two phone calls later and I finally got it but with frustration at boiling point at that stage, I’m cancelling. I don’t have time to faff around with it - instructions should have been on the box.

[@JonathanMutsinzi1998]

Nice.

[@justaguywithapowerpole]

Ur site trash says I need to link account there is no place I link pass code I go to link there is 0 link area to put code

[@woodlandsavenue88]

You have not explained that your modem has to be 1 meter or less to connect to the streaming box

[@mattnunns]

If you could fix all the bugs that would be ideal, to name 3:- Audio turning off when audio codec changes Subtitles don’t work Unit turns off when paused on sky channels! Bonkers that you can’t get the basics right! Will be returning to sky q shortly, all support do is try to get you to factory reset the unit!

[@petermetcalfe5280]

I can't get past the first part because it freezes.

[@XENTHEOMNI]

Did u get it fixed?

[@petermetcalfe6722]

@@XENTHEOMNI No, I sent it back and got Sky Q instead.

[@Nobils]

You use the password, do I use y or remove or??

[@MrChristylarr]

Can we watch our regional BBC news

[@OGGalleryCrew92]

He does not tell you it takes about 20 minutes to connect then failed then does a software update !

[@JayneKing-z9u]

Why tv isn't finding the puck to connect it to the Internet? This video is not a step by step guide at all!!!!!

[@pauljones9526]

Its crap keeps buffering had it for 4 months ive cancelled debit and just got iptv cheaper and no buffering inssues much cheaper

[@somyrab]

Wi fit does not connect

[@premiumman9010]

The remote does not work.

[@bikramjit2230]

Launch sky service in India including sky sports channels and sky mobile 5G SIM

[@mohammediqbal3572]

It’s not clear to me

[@JennyGunn-c2p]

HolaPor favor, ¿puedo tener su contacto de whatsapp?

[@chrisboniface8665]

Anyone installing for first time there will be a piece of cardboard between batteries that you have to remove, slide cover to access batteries🤨

[@christinemccabe2534]

My cardboard snapped and I cant get into my sky remote to start using it any answers people

[@DavidBeatson-co9dp]

Yea only missed the main bit, from where or what?? is the box getting the Sky (WIFY). All this is assuming they have sent you a router or installed Fiber cabeling this is what confused 87 year old mother.

[@john1genius]

You haven't tried to connect to Vodafone WiFi then obviously.ffs

[@jessiej1429]

Wharf u have a an account all reddy and for your pin

[@stevetadman6272]

Utter garbage, how can you connect to the internet prior to pairing your remote? I am currently trying to install a replacement puck as the first one got too hot and kept switching off. Avoid this product like the plague.

[@welshcaesar]

Can’t record. Goodbye.

[@bennyboyreynolds]

cool story bro

[@terrytoner-f7u]

WHY MISS OUT STEPS?? SHOW HOW TO CONNECT A-Z START TO FINISH. … THIS IS HALF A VIDEO GGGRRRR HDMI …. Check cable connections and settings of source device??? WTF is the “source device” what cable setting?? Press SOURCE??? On remote control??? WHERES THAT THEN??? this is a JOKE.

[@kph1034]

This video is rubbish. How do u connect to Wi-Fi if your remote isn't paired ?

[@Narjuicy]

Literally I had to rewatch and thought I'm not stupid, it simply doesn't make sense. This is so annoying

[@kph1034]

@@Narjuicy I've got mine up and working now but 3 of my 4 remotes had to be replaced but all good now

[@Tems994]

How did you do it please? Over here struggling! 😭

[@maxchalk]

Brother Matt can you check the msgs? I can't connect the wifi. Any help will be graciously received 🙏🏽 😊

[@BrotherYusuf]

Sky glass is absolutely terrible £1300 and sky ripped up my agreement as I’m Muslim and made me pay in one week they accused me of being an extremist because I changed my name , Cassius clay 🥊 changed his name , ignorant small minded bunch of bigots and for this much I could of got an OLED and for gaming it’s terrible , the volume control never worked right the software is terrible and the picture is bad and theHDR on the hdmi doesn’t work and the input lag is terrible it’s just so bad in every way except maybe the speakers and sound , oh and it developed light bleed after four weeks Also wouldn’t help me even tho I’m disabled they sent paramedics to my house after wasting my whole Saturday rather than technical fault finding and helping me

[@jbeam794]

These people will steal money off your debit card , Dont give them your credit card information. If you buy a box you will be lucky if you get it.

[@gtknamani]

This is so pants

[@kenmorley2339]

It is a fucking nightmare to set up .

[@Wessex85]

Sky is so terrible at explaining and producing products, they missed out SO MANY KEY information absolutely terrible from sky as usual wouldnt expect anything more or less tbh

[@osaremeedeoghon3550]

Not helpful one bit.

[@TraceyPayne-c1z]

its crap only irish channels

[@josephsheridan4589]

Don't want it