SkySwitch Part 3

SkySwitch Customer Journey: Understanding and selling SkySwitch’s extensive product line, Podcast
Customer Journey Podcast Series
“The goal is for everyone to be successful”, Steve Hudson, UCaaS SME II of SkySwitch. “I'm here to help our partners out right from the beginning when they first come on board, all the way. We have a team here that can help them out. I'm here as a technical resource to help our partners succeed.”
In this third segment of our SkySwitch Customer Journey series, we dive into product. The challenge is connecting the product with the end user customers, and the shape of the challenge is not always clear. Channel Partners sometimes have limited information on how, when and where to apply available technologies and limited knowledge or technical bandwidth on implementation.
Steve and his team work to remove those barriers. And that work begins from the beginning of the partner relationship. In this podcast, we look at SkySwitch’s UC Client, which Steve describes as a “Swiss Army knife”, a versatile, robust tool with a lot of problem-solving built in. We look at:
OmniResponse - Omni-Channel Contact Center
CloudMessage - Business SMS Product
Teams Connector - MS Teams connectivity to our PBX
Steve also discusses a very vital program of partner education, training, and product demonstrations. In a very tactile industry, partners get to see how products work and learn about their possible applications. That work is designed to reach front-line partner salespeople so that they can begin matching products to the challenges their customers face, and those matches create partner growth.
About SkySwitch
This is a multipart podcast exploring the SkySwitch customer journey. SkySwitch offers its partner customers a white-label approach, training, support, and many options. SkySwitch is a BCM One company, a UCaaS leader with more than 275 employees, a long-standing presence with integrity in the marketplace and rock-solid technology.
Visit www.skyswitch.com
SkySwitch Customer Journey