How to Set Up Ticket Tool Bot in your Discord Server - Support Tickets

In this video I'll be showing you how to set up Ticket Tool bot in your Discord server. Using Ticket Tool you can add support tickets to your Discord server. This will allow members to report issues or get a direct line of contact with server staff.
Having a ticket system in your Discord server is useful as it allows members to report any bugs in your server, such as features that aren't working or issues with bots. Additionally, you can also set up Ticket Tool bot so members can report anyone breaking the server rules. As your Discord sverer grows it can be difficult for staff to keep the server moderated, by allowing members to submit support tickets for moderation issues the server staff can be quickly alerted to any rule breakers.
Support tickets have many uses in a Discord server. Another option is to set up Ticket Tool bot so members can submit information or ideas to the server. This way staff can filter out the tickets and choose what is useful.
Using Ticket Tool also allows yourself or your staff to troubleshoot issues that they may be having. This is particularly useful if your server is complicated, or features tutorials or guides.
When setting up Ticket Tool we recommend setting up a specific role for support staff. You will need to give this role to anyone that you want to reply to opened tickets. By having a specific support staff role you can choose which server moderators are capable of responding to staff. Some moderators may not want to answer tickets, allowing you to prevent their server channel listed to becoming flooded with open tickets. Additionally, you may feel comfortable having someone respond to tickets, but not have the typical power of staff members.
When you set up Ticket Tool you will want to create a support category that all open tickets will be added to. This will make it easier for staff to filter through the tickets as they're all located in the same location.
To open a ticket a member will need to click the envelope button in the support tickets channel. By pressing the button a new channel will be created that only support staff and the ticket opener can view.
To ensure that the Discord ticket system works correctly you will also need to add the read message history permission for the ticket opener. This will allow them to see any messages that were sent before they had accessed the channel.
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Disclaimer: The advice provided in our tutorials and guides are based on our personal knowledge and experience. No advice given should be considered that of a professional, and comes with no guarantee. We strongly recommended that you do your own research to ensure what you're doing is safe, and will accomplish the results that you're looking for.
#discord #tickettool

[@GiibixYoutube]

Thanks bro! the speed was a bit fast but the .75 speed makes it a lot better for us slower folk haha

[@Kyran-e2y]

😂

[@FIV3X4]

fr it way too fast

[@xammai01]

Thank you very much! I was trying to find a good tutorial a while ago but the old ticket tool was updated so I couldn´t really do anything until now. Thank you once again!

[@hooty9028]

Do you know how to set it up where only the support team and ticket owner can see their ticket?

[@quack5926]

@@hooty9028 thats in the video

[@Jenniexhay12]

@@hooty9028That’s a good question. Search it, up maybe.

[@Gabrielfailyolsson]

who is here 2024

[@DEMOUNTA]

Me 😭

[@JaquiseWright]

Me😂

[@Theonlytrickster1]

Me

[@JeffiePassial-rw7ke]

Me😂😂

[@JanFijolek-ut6sn]

Me

[@alexlosch1789]

Thank you so much for this I've been trying to streamline my server so this was a big help

[@ivenotalent]

Thank you. As someone who's not an English native speaker and very dummy about bots. This video is very helpful.

[@sara-nj44r]

Thank you straight to the point deserves more likes!

[@MalaysianBallProductions]

Dude I wanted to do something else but gave up and wanted to do ticket tool and suddenly this video pooped up on my feed, he can really read my mind.

[@amirulafiqbinanizammoe]

This man makes such helping vids why doesn’t he at least have 50,000 subs?

[@pro25256]

how do you make it where when you open a ticket it can ping the staff role

[@vetra6570]

How do you make it so it sends the transcript as a DM to the person who opened the ticket?

[@TheRealPrimePixel]

bro thank you so much, u just got a new sub!

[@panda-g1h]

SLURPTECH I LOVE YOUR VIDEOS SO MUCH!!!!!

[@EinfxchLevel]

thanks dude it helped me so much more for my discord Server :D

[@Beastium229]

Thank you! Save changes then go back

[@Ice_queenonly]

Thanks dude! This video really helped a lot.

[@JanaWaechter]

Hey I have a question, the members are getting confused because the ticket tool doesn't automatically messages them when entering in the channel, what do I have to do to make it blast automatic messages when they get in the server?

[@Random-uu5zq]

This was super helpful thank you so much!

[@RiftIsTaken]

how do i make it so the ticket goes into a category, for example i made a category named tickets to place all the tickets inside that category, the ticket channels are getting very messy because they're not organized. please respond

[@NotL1ghty]

Help! Whenever i try to send the ticket it says *(Ticket Tool Doesnt have permission to view or send messages) but i already enabled it!

[@Bettermindset..]

Same

[@Mighty_Memer]

Edit its role and give it admin

[@Ronaldo2.0goat]

BRO TY GIMME YOUR USER RN IMA GIVE YOU ROBUX @@Mighty_Memeror do you have roblox?

[@kay._.rhythm.]

I tried it, didn't work ​@@Mighty_Memer

[@jasongates-]

On the ticket tool dashboard, I see that it's already chosen on "panel configs," and the top of the page says "No panel selected, Select or Create one," but it doesn't let me click "create one." Is there another way to finish the process? Do we HAVE to finish the process to activate the ability to use ticket tool in our server? ........... EDIT: Never mind. I went back later on, and I clicked the plus sign above, at right, to see if that would work, and it let me finish from there. It was simply missing the button at "create one," like how he said / showed in the video.

[@HackWithSilver]

really nice video i was having issue to set the bot thxx

[@boa6925]

Awesome video man! I appreciate it!

[@ridiculuss3021]

Thanks, ez to follow ! subbed

[@karmaspcs]

great video. for me a little to fast but worked in the first watching

[@Rayne_droop]

i use this video all the time tysm XD

[@HadiBxing]

This guy makes the best videos

[@BypixeI]

Bro thank you so much this really helped

[@proad7903]

Thanks very much! Keep up the good work.

[@fatback177]

THIS HELPS ALOT THANKS BROO!!

[@luvkitz]

Thank you so much!!

[@austott]

Thank you so much!!

[@Faaris-mh8wf]

Thank you so much really appreciated it

[@asasdasdwassd232]

Thanks so much, earned a sub!

[@nameless1200]

Which is the exact command to ping a specific user like i want the ticket bot to ping me when there’s a new ticket

[@serfera369]

I have to SLOW DOWN this adhd/caffeine injected video, but, it's very helpful. Thank you so much xoxo

[@smoddie]

is anyone supposed to be able to close the ticket? i checked on my alt and both of us can but only on my account as owner i can see the support team controls

[@ArifKazi-ge3ik]

i am facing same issue

[@Moe2006]

Thank you very much!

[@Rblizzard]

Anyone know when I confirm close it, it shows me a message saying "System Failure: Unknown Message" anyone know what could cause this?

[@Cr42y._]

Exactly

[@Ivako_LoL]

Thanks man!

[@FlightdeckJohnny]

If you enter a new message in your support ticket, will you be put last in the queue then, or how do a support person handle the support queue?

[@slurptech]

It’s just a channel, so no you won’t get pushed back

[@Zen12FN]

Thank you bro❤❤

[@ShiKaiNg]

Thanks bro U just a subscriber

[@0.callmechester.031]

hi i need help, when going to close support ticket from both the person who opened the ticket and the admin, it says i dont have permissions to close the ticket

[@AshleyJones-q7n]

thank you so much :)

[@Matt-jy4gt]

This saved me thank u

[@Pointles-k5t]

thanks sir u helpt me alot

[@PetalButterflies]

does the support ticket channel have to be privated or can it be public? I dont have a verifying role since its a friend group server

[@IlikeMinecraft-h4b]

Why is the support ticket channel private i am in a server and the owner did the same thing you did but he said it does not work

[@moonqis2349]

It says that the bot doesn’t have permission to send the message, help me 😢

[@Najizengames]

go to his role perms, and activate all of them or adminstator, i recommend all since i dont really know if adminstator itself alone works

[@PlushyYT176]

Thanks so much haha

[@Clowngoeshonk]

Help, it wont let anyone other then the support staff and owner open a ticket. Anyone know how to fix this? Its so people can verify to get into my server so its kind of importent.

[@Spitfireaviations]

Amazing thanks a lot 👍

[@St_McC_Sloth]

i've done everything as per instructions and i keep getting error message it says ticket tool has no access to the channel but i literally have given it all the permissions. what is going on?

[@underworldgangster1233]

yo so i did everything u said but yk when you have to send it my channel option does not come up when i try sending it

[@hamzajaved4429]

After opening the transcript using Browser, the attachment Pictures not loading and not shwoing, to fix it?

[@offencivecontent2464]

i cant edit the embed editor to rename the ticket, any help???

[@goldenbanan_vr]

I got a question, how do I make it so where after you click the create ticket, a menu pops up so the person can write the issue?

[@PeacefulChaoticGoddess]

That's in the dashboard of the bot or you need to create a different ticket creation thread

[@fresca4636]

Will the ticket only be visible to the person who opens it and will they be able to msg in the ticket chat?

[@xxfallenAnge1xx]

that's my question too

[@Qorvexx]

I've done everything man this is just frustrating no permission like how can that be when ive already given it to the bot

[@DARIUSB05]

Good tutorial

[@bcamk2520]

thanks, u are a legend. I have 1 question tho, i think i forgot to do something, and when i make a ticket, everyone in the server can see the tivket. Where was it, where i only make sure some ppl see it? thanks in advanec!

[@slurptech]

it's a permission thing. So you want the new ticket to have the view channel permission disabled for the everyone role

[@bcamk2520]

@@slurptech Thanks!

[@M4t3q96]

LOVE YOU!!!!

[@Jenniexhay12]

It won’t let me, put the support tickets panel I made in the category.

[@MondNiffler]

thanks bro

[@ducky_DuckPLaysss]

thank u very much!

[@xxfxllenxx2335]

I can’t close the ticket because it says “ Warning: Unable to close ticket, missing permissions (ManageRoles) but I can’t find manage roles someone please respond:(

[@taykfanp]

I dont want @everyone to be able to talk in the support ticket channel tho. Whenever I remove that option, they wont even be able to submit one.

[@PeacefulChaoticGoddess]

This is more about how you set up your roles. And use bots and reaction roles to automatically assign roles with separate permissions with roles that aren't @everyone.

[@Callmeauto]

My staff still can’t see newly opened tickets?

[@CMG_JLUV]

it doesn’t work when he goes to manage several at 29 seconds in the video my server isn’t there and idk how to get it there

[@Do.n0t.3at.sn4ck]

I did but I don’t think he answer reports…

[@Renuser1]

Anyone know how to set up ticket bot for vacation so they can’t have access to the server until they talk to admin? I’m really having trouble finding a tutorial!

[@Phunter_Gaming]

Fast Explanation Good Video But Dude I Want More Ticket Options Like There Is Only 1 Option Create A Ticket I Want Like Genral Support Report A Player Like This Can You Help Me ?

[@mr.bounceoutjusttoproveapoint]

how do u make it @ the staff role

[@knezvelja]

ty bro

[@_SBS001]

when I try close the ticket I get an error message saying I don't have the role to do it but I do. can someone help?

[@Dannp]

I did everything as you said and it wont work

[@d3mon1x46]

Check out Tickety instead :)

[@J7tapdatbuttonn]

Same boo this getting thumbs down and I'm banning for false

[@BlancoGhostt]

You guys must be doing something wrong I set it up and it worked perfectly fine

[@wonysiiz]

@@BlancoGhostt same

[@yesa_twotowns]

​@@J7tapdatbuttonn retrace your steps because this worked for a lot of people, you did something wrong lmao

[@ApexAgents]

thank you

[@18Jeykey]

Why does this video show how to create a ticket button in a private category? Nobody can access it how its shown in the video only people that can view the private channel could open up a ticket

[@KumiHope]

You didn't follow what he said did you ?

[@tabbered]

how can i make it so my mods are always in the ticket channel

[@rudipgaming9062]

Win something ? Or want to report an issue , bug , glitch or get support from staff by clicking create ticket button below

[@Cookiesdagoat]

Amazing😀😀

[@xWA3L]

Category Permission Issues ╰ Missing required permissions for @Ticket Tool: ╰ Category #{・ support・} is missing or blocking permissions ╰ SendMessages ╰ ManageMessages ╰ EmbedLinks ╰ AttachFiles ╰ skipping this category

[@jitterbug1376]

good looks

[@St4ide]

how do you change the name of the ticket

[@Bs_2024_Legendary]

what do i do. it says it wont send to my discord. 3:15

[@SLD3_playz]

This guy is a scammer, that’s why

[@AliyanAhmed-jt1pi]

You have to enable the permissions of view and send messeges for ticket tool in the channel

[@GytisLukanskas]

Guys what means staff suport what does it function?

[@sulzous]

tysm

[@vohsaap]

thanks g

[@Kaneki_Channel]

thanks

[@GOATPK24]

Why can't anyone but me make a ticket

[@ActuallySpecZ]

Why is it saying failed missing permissions

[@Cr42y._]

Exactly it’s not working

[@Marixtq]

Does anyone know if not having self roles yet makes it not work anymore?

[@everumx]

WORKS W

[@FlappyGT123]

Bot doesn't show on dashboard

[@notverysmartt]

I’m so confused

[@Xero_exists]

What are you confused about? I might be able to help:)

[@pinaseli]

thx

[@harrysbean]

can you reopen a closed ticket? I got scammed, please help me

[@PuncturedPrincess]

Godsend.

[@pepsicola37]

How to make tickets unclaim button?

[@doublemccreeper2701]

i dont have a member role what am i supposed to do? 1:40

[@slurptech]

you can make the category public instead