SmartCap® Fort Worth Plant Launch

[@allenpeloquin4492]

Heck yeah! Welcome to Fort Worth, and thank you.

[@smartcap_official]

🙏 🙏 🙏

[@amjiphone]

I absolutely love my SmartCap. Well worth the wait and the price.

[@AkashSingh-m1d2u]

Well done Mike- super proud of you and your team!!!

[@thatswhatshesaid1]

Love my smartcap.

[@jackstraw1756]

Since it will be made here will there be a price drop? No more import tariffs and logistics have been drastically reduced. We shall see

[@smartcap_official]

While it is true that having a factory in North America will have many great benefits for SmartCap and our customers, price saving will likely not be one of them. The cost of labor and materials in North America is far greater than what we experience currently in South Africa. That said, we do feel we offer a great product that our customers will feel is a great value for the money, and they will enjoy for many years to come.

[@Ned-p1y]

I have been waiting for this! Are you making one for my 2022 Chevy Silverado 2500 HD in texas

[@smartcap_official]

Currently the EVO series caps for your rig are being made in our South African facility. This may change going forward, as we work to figure out how to best utilize our three factories to reduce lead times and get caps into the hands of consumers as efficiently as possible. For now, we can tell you that the Tacoma and the F150 are coming out of Texas. That said, with the exception of a few design changes we implemented from our Gladiator caps, the products coming out of NA and SA are the same.

[@Ned-p1y]

So how long does it take to get one to upstate New York USA

[@Mykey_C]

Nice, Congrats! When those bed replacements hit?

[@smartcap_official]

Thanks 👊👊👊 We don't yet have a release date for the Bed Replacement Systems, but they are certainly coming. If you haven't already done so, we would suggest signing up for our email list - The Tribe (www.na.rsismartcap.com/join-the-tribe). Any new product release or update info will be sent to that list first.

[@andrewmunczenski3632]

Thinking about buying one.

[@joaquimngoma4385]

Awesome

[@smartcap_official]

🙏 🙏 🙏

[@mikevanduyne4360]

I really like mine in ND for my upland game rig.

[@smartcap_official]

👌👌👌

[@simplistek]

Are there any plans for powered locks?

[@smartcap_official]

Not at this time. We'll definitely pass on your suggestion to our design/development team. In the meantime, if you haven't already signed up for our email list - The Tribe (www.na.rsismartcap.com/join-the-tribe), you may want to do so. Any new product updates or releases will go out to that list first.

[@simplistek]

@smartcap3044 thank you. One of the key features keeping me from pulling the trigger over a fiberglass shell.

[@tsk1979]

Is there any update on the third gen Tundra (2022+) production?

[@smartcap_official]

The EVO Sport and the EVOa Adventure caps for the '22+ Tundras are scheduled to begin production toward the middle of October.

[@lovablepersona5000]

I've been waiting for two years for one for my Tacoma. Should I be getting excited?

[@5thgen1]

I've read online that caps coming out of this plant have more issues than the South African plant. Are the issues with paint peeling and leaks resolved?

[@smartcap_official]

When we first commissioned the new Ft. Worth manufacturing facility, the extreme heat in the area played havoc with our paint plant. We have now sorted out these issues, but rest assured, we stand behind every product we make, and if there are any issues with the quality, we'll make it right.

[@5thgen1]

@@smartcap_official thanks. I just put in an order through off-road alliance for a Evo sport 6.5ft 2024 tundra.

[@smartcap_official]

@@5thgen1 That's great! Can't wait to hear what you think when you get your cap!

[@ProphetRay]

I almost got a job there lol hours didn't work for me

[@lucasrust8975]

Can you please confirm that you had a manufacturing issue with recently made Tacoma panels. I ordered through a company and have been waiting patiently

[@smartcap_official]

First let us say, "thank you" for your patience as we ramp up our manufacturing. The process is going very well, and we are catching up steadily on our backorders. With regard to your question concerning manufacturing issues, we have not had any issues with the products we are producing out of the new Fort Worth facility, or any other facility. Your dealer should be a good point of contact regarding the timing on your order, but feel free to use the "Contact Us" link on our website, and we can try to assist as well.

[@lucasrust8975]

@@smartcap_official thank you for the response and update. It was the dealer that I ordered through that emailed in regards to the manufacturering issue. Something in regards to the painting.

[@smartcap_official]

When we began production back in April, we were not able to run at full capacity, due to issues with the paint plant within our facility. Those issues were corrected, and we're now full steam ahead. Thanks for checking in. We look forward to seeing your SmartCap atop your rig very soon!

[@donaldstanley9864]

Its been about 6 months since I ordered mine... We are ready to adventure with our smart cap! 2022 Chevy Silverado 2500 HD any lead times?

[@Ned-p1y]

Would like to know how long it take to get your. I have the same truck

[@Kanddande]

When they start making one for the 2022 gmc Sierra 2500hd and I can get it in less than 6 months I’ll be all over it

[@christopherhughes7970]

Does that mean I’ll finally be able to order a bed replacement system soon? My farm truck has been patiently waiting.

[@smartcap_official]

We don't yet have a release date for the Bed Replacement Systems, but they are certainly coming. If you haven't already done so, we would suggest signing up for our email list - The Tribe (www.na.rsismartcap.com/join-the-tribe). Any new product release or update info will be sent to that list first.

[@christopherhughes7970]

@@smartcap_official I've gotten this response for over a year. about to start shopping around for other flatbed brands that actually sell products

[@smartcap_official]

We understand how you feel. We have been so laser-focused on getting our new facility up and running, in order to shorten lead times and cover backorders. that we haven't been able to dedicate the efforts needed to create a new line of products. Now that we are getting those ducks in order, we'll work to get it done. Hopefully you can hang in there with us a bit longer. But if not, we wish you the best of luck with whatever you choose.

[@christopherhughes7970]

@@smartcap_official So I've noticed the product has been removed from your website except for links that lead to "404 page not found". Does that mean it is no longer in development or is it going to be released soon with a new page?

[@smartcap_official]

@@christopherhughes7970 Due to the increased demand for our EVO Series truck caps and our continued focus on growing capacity in all of our manufacturing facilities, we have decided to put our Bed Replacement System product line on hold. While we intend to eventually return to manufacturing this line, for the time being, globally, we will no longer be offering Flat Beds, SmartCap XLs, Drop-Sides, and Adventure Racks.

[@workforit2270]

Have a 98 1st gen tacoma xtra cab TRD Limited edition. Smartcap Please make my size!!! 🙏

[@smartcap_official]

Unfortunately that's a tough ask. We have developed a cap for the Gen 2 Tacoma, but it is doubtful that we'll go as far back as the Gen 1. We certainly appreciate you asking and your desire to include us in your build. Sorry we don't have better news for you.

[@workforit2270]

Dreadful!!. Thanks for an honest answer! Have a great day now.

[@smartcap_official]

We certainly can understand your disappointment. As we have just recently launched our products in North America, we had to limit the number of offerings, and unfortunately we couldn't build a SmartCap for every available make/model/year out there, or we would have.

[@jonathanmontanez8760]

I can run that trumpf laser 😅 am in fortworth too

[@smartcap_official]

You should come in and apply! We're always looking to add the best people to our team!

[@jonathanmontanez8760]

@@smartcap_official who do i ask for ? I will go next week

[@smartcap_official]

www.na.rsismartcap.com/careers

[@mikespies786]

Great story, however, as a recent North American customer, the quality of the cap I received is less than satisfactory. The paint job is botched and RSI is giving the installing dealer a hard time about replacing the cap, claiming they somehow got glue and or silicone on the cap, which makes no sense and clearly is not the issue. I love the build quality, the feature rich options and the overall look and feel of the product, but my confidence in the company and their best-in-class claim has been negatively impacted by RSI’s reluctance to stand behind their product. The brand equity of RSI was a key driver in my decision to purchase what amounts to be the most expensive truck cap on the market. I’m a value based consumer and was comfortable with the investment cost of the RSI product based on my research and the strong endorsement of my local dealer. It’s unfortunate that most of that confidence has been shattered by RSI’s less than client driven approach to this issue. In the spirit of full disclosure, RSI did offer a 25% discount towards having the cap repainted locally, which won’t cover the cost nor the hassle of trying to get this done. As a customer, all I want is what I ordered and what RSI markets as the best cap in the business. Hoping RSI ultimately does the right thing here, but sadly, my confidence in their product and their company culture when it comes to after sales service and support is severely compromised.

[@smartcap_official]

Thanks for your feedback, and we're so sorry that this has happened. We have elevated your situation to our Customer Support Team and they are in the process of getting it sorted for you. Thanks for bringing it to our attention. Please respond back if you have not had further progress on this.

[@mikespies786]

Good morning. Thank you for responding and for sharing my frustration with your Customer Support Team. I love the design, the modularity and the uniqueness of the RSI SmartCap and am hoping that my confidence in RSI and my decision to purchase one of your products can be restored. I look forward to resolving this issue with my local dealer and RSI.

[@mikespies786]

A quick update . RSI replaced my cap and I couldn’t be happier! The replacement cap has met or exceeded my expectations and I’m relieved to know that with a little urging, RSI stepped up and made things right. Thank you RSI!

[@d.sack2727]

I just wish it was a little cheaper. LOL

[@smartcap_official]

Thanks very much for your thoughts, and for your interest in SmartCap. With regards to the pricing of our products, it is first necessary to understand that while at first glance you may think we are quite a bit more expensive, the moment you price out a fiberglass cap with a similar feature-set to the SmartCap, you’ll find the price difference is much lower than it appears. Our standard features include: stainless steel 5-piece modular construction, capable of carrying up to 770 lbs static & 330 lbs dynamic, large Gullwing side doors with hidden hinges, keyed-alike locks and flush-mounted sliding vent windows, a Positive Pressure Air Vent, Cargo Light Portal Window, integrated Roof Rails, and the ability to remove it (in as little as 15 minutes) if you want. All of these things come standard with a SmartCap. We hope that you’ll take a close look at our products. We think you’ll find that they are state-of-the-art, and will provide value to the user for many years to come.