(SMS) 2 Step Troubleshooting

In this video we go over basic 2-step authentication troubleshooting for text message (SMS) verification.
1. Sign in to your account with your username and password
2. When prompted for a 2-step verification code, select Try another way -- Update your phone number
Note: If you do not get this prompt after logging in, try logging in on an incognito browser or clearing your cache and trying again
3. For security reasons, you'll be asked to provide:
A photo of the front and back of your photo ID
A webcam photo of yourself, taken at the time of the prompt
Once you complete all the steps above, you should be able to sign in to your account after 48-72 hours. You’ll receive an email confirmation once the review has been completed, then you can log in and update your phone number in your account settings.
Once account access has been restored, sends will be disabled for 24 hours. After that period, you should have full trading capabilities.
If you log in while the review is still in progress, you’ll be required to enter the PIN code you received during the initial account recovery steps.
For more info, please visit: help.coinbase....
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This content is being provided to you for informational purposes only. Nothing discussed in this video is intended to be investment advice. This content, and any information contained therein, does not constitute a recommendation by Coinbase to buy, sell or hold any security, financial product or instrument referenced in the content.