Using Apple’s Tools to Fix My iPhone

[@muditahlawat]

That's a lot of packaging coming from a company that's saving the environment every 5 minutes.

[@scotrick3072]

- Meh. As opposed to other electronics companies? They're all awful. At least Apple lets you rent some cool sh*t :).

[@sherlockmaverick]

@@scotrick3072 Because their shareholders forced them too. They should do more. Also, isn't Apple all about being better than the competition? They can beat the competition here.

[@TheSkcube]

@@scotrick3072 Motorola, and now other smartphone companies have tied up with other companies to provide spare parts that don't require 96 pounds of kit to be shipped two ways.

[@zerotwo_.002]

@@scotrick3072 yes they all are awful but apple is just the worst. It's not the one which does it better. Try taking apart an android phone it's a lot easier and cheaper (if you fail )

[@PvtAnonymous]

uhh you complain about the packaging but the fact that you're supposed to throw away perfectly fine screws is no problem? Because barely anyone will rent this kit, but literally EVERYONE will have to throw away a set of screws for no reason. FYI: with Macs you don't get another set for some reason.

[@xboxmods]

Kinda wondering if they actually give you an extra set of adhesive, or if it's just because you ordered parts for two separate repairs. Does seem like it would be helpful to have the spare in there though.

[@FlorianWendelborn]

Yeah, I think that’s much more likely the reason for this. It’s just too much effort for such a small program to code that logic into it that if you order multiple parts for the same phone serial number that it knows which things you need and which you won’t need

[@snazzy]

There’s actually two seals per kit so I ended up with four but you’re right in regards to everything else: ie screws

[@xboxmods]

@@snazzy ah, okay. Thanks for the reply, I didn’t pick up on that from the video!

[@nadavelkabets]

I'm the guy from 12:14 lol. You can easily mess up the adhesive application so they provide an extra.

[@keiths4419]

Been a Apple employee, who repairs phones in the apple stores, those are the same tools we use, the heating element you didn’t use correctly, you have to continue to cut the adhesive and heat till the screen separates within the heating machine. Makes removing the display much easier.

[@chaimmallakh5181]

What is that position called I am extremely interested in that position but not sure what it’s called

[@hussamar3934]

^^^ im hella intereasted too

[@hitman_zulu]

@@chaimmallakh5181 Most would be what they call a Technical Expert , then Above that Genius. The "Starting Role" at Apple for Service is the Technical Specialist.

[@Questchaun]

go figure on that one.

[@keiths4419]

@@hussamar3934 You would have to start as a Technical Specialist, and get to the Technical Expert Position to be able to repair phones.

[@goneinten]

As someone who had to do 9 of these just today (work @ an apple store) feel my pain with the adhesives, our poor hands cryjj, also never put pressure on the back of the display, cup it from the edges and push the suction cups onto the display, thats how they have us do it. Also you were right, the diagnostics mode is totally separate, it's so we can run diagnostics and never risk accessing customer data, its pretty cool.

[@dwarfbeans]

Did you need any special qualifications to work there? Seems like an interesting job.

[@keyboardwarrior7538]

Pretty cool? Couldn't they make an official display not connect itself? Can software not detect the battery is legitimate? Or are they saying knockoffs are just as good so we need to verify u paid us? The diagnostic system is basically just remote adb :/

[@jamesevans938]

@@keyboardwarrior7538 to me this seems like a just get by thing and possibly they will just get rid of parts pairing for the screen and battery with the next iPhone so they don't have to do this for every single self repair

[@gnar9524]

Worked for Geek Squad when they started doing Apple repairs. Same exact process and tools. Opening the device was easiest part of iPhone repairs. Dealing with Apple's systems were a nightmare. Glad everyone gets to see the process.

[@XeLegend]

Currently working for Geek Squad as a repair agent and yeah, the physical repair is always the easy part (aside from the damn battery tabs and display adhesive on the newer phones), but dealing with GSX and repaircal issues right before closing is why I have hated doing them.

[@brendanfarthing]

@@XeLegend How often does someone's phone end up dead (by accident) after a screen and/or battery replacement? And what compensation does the customer get in that case?

[@XeLegend]

@@brendanfarthing It happens fairly often, mainly with the battery replacements via a doa part or hitting the wireless charging pad when a tab breaks and you need to yeet that thing out. If that happens we see if we have a whole unit in stock (not normal store stock) and replace their device, or attempt to put it together enough that it works, and order a new whole unit which arrives in a day or two and swap devices when it arrives.

[@sturm375]

I need to show this to all my clients to indicate how "fun" iPhone 12-13 repair is. "Why does a screen repair take so long?" #1 questions of my client's. Also note, this repair looked like it was a pretty smooth one. I've had repairs on these generations of phones where the adhesive took hours to remove.

[@RobbyHuang]

I believe this is what is called "malicious compliance" lol. Apple clearly didn't want to make a repair program.

[@NonsensicalSpudz]

r/maliciouscompliance

[@TheSkcube]

Why would any company want to make a program that loses them money. Apple, or any other smartphone company for that matter isn't your friend.

[@mikeward1701]

No it’s not. It’s not Apples’ fault that you don’t have the practice / patience / skill / competence to use the same tools that they and Authorised Apple Service Centres use. Why should Apple expend time and money developing, new, specialised tools for amateurs to use? If you can’t use the professional, genuine tools to repair your device, you shouldn’t be repairing devices.

[@m.f.3347]

@@mikeward1701 It is Apple's fault, actually. They designed the phone, and they could have easily made its servicability less hostile to end-users. If tiny companies like Framework and Fairphone can make (admittedly primitive) modular, repairable devices, why can't the trillion dollar megacorporation?

[@TheSkcube]

@@mikeward1701 It's not about the skill to use Apple's tools. You can get comparable tools in the after market, this isn't something magical that Apple has bestowed upon us mortals. The problem is the requirement to ship 96 pounds of kit if you want to do it the way apple tells you to do it. Shipping stuff around is not environmentally friendly and that's the whole point of fixing stuff. Not everyone lives near an Apple store or AASP. As far as I know, guitar picks, hot gun/heat beds/hair dryers, suction cups and spudgers have already been invented, so Apple doesn't have to design anything new. They just need to make a manual, so that a repair can be done with simpler tools. I think one of the world's most valuable companies', can spare the time to do so.

[@kyoko703]

I remember when Blackberry had removable batteries and also expanded battery packs to get more usage time if you didn't mind the extra "bump" on the back. Good times.

[@izzieb]

I miss my Bold 9900 sometimes. Great phone. Shame RIM/Blackberry made so many bad business decisions towards the end of their time.

[@BillHosler]

You could also pull the battery out and do a hard reset when BB was misbehaving. I do miss that sometimes.

[@nektworks]

I still have an extended battery pack for the Samsung Galaxy S II laying somewhere.

[@kyoko703]

@@izzieb I hella miss my World Edition. :( :( :(

[@kyoko703]

@@BillHosler No kidding!! What's with all these whacky key combinations to reset your phone? I'm not trying to align the planets. I'm trying to reset a lousy phone and get on with my life! :D

[@deadpoet566]

I think the reason they gave you 2 adhesive strips is because one was included with the display and the other was included with the battery as the seal has to be broken in either of the cases And that’s also why you got 2 sets of bottom screws

[@patil_siddhant]

That makes a lot of sense.

[@bilalsadain]

No he mentioned in a comment that he got 4 sets of adhesives in total. But you're right about the bottom screws. 1 set per kit.

[@KrishanBhattacharya]

After watching this video it seems clear to me that Apple has designed their whole repair equipment and process to seem intimidating and tiresome to discourage people from using it.

[@XeLegend]

Too be honest they are actually just lazy. This is the exact same process you'd see when going to apple/authorized service, from the machines to the process (I'm currently working at geek squad rn). I'm still a little shocked they just took all the equipment we use daily and just slapped it into 2 pelican cases and gave the user the same repair guide lol.

[@unlokia]

@@XeLegend Okay, you make a better solution so we can mock it please. Go on... we are waiting

[@XeLegend]

@@unlokia Why not just make a more repairable phone? Or not even just that, but giving out proper repair guides and having parts be freely available to consumers and/or small repair shops, but letting them (repair shops) have stock (since there are repair shops that can get genuine parts, but are only allowed to order parts once a phone comes in)

[@c2thew]

It isn’t to intimidate the customer from doing it themselves but ensuring the repair is done in a controlled, consistent manner without requiring someone to second guess the previous step was done properly reflecting negatively on the brand. Sure it could be done with lesser tools

[@unlokia]

@@c2thew thank you, another of the few who aren't on the "it's a conspiracy!!" bandwagon. It's nice to meet some level-headed peers.

[@stucorbishley]

Fascinating, I tempered my judgment while watching as we all know the years of frustration with repairs - this is definitely better than nothing. And the call center authentication step feels quite surreal (not necessarily in a good way). I guess nothing has changed in the process, it’s just now we’re able to do it. If anything I even more appreciate the struggles 3rd party repair shops go through.

[@MiguelY22]

Watch louis rossman videos. He fixes macbooks and made hundreds of videos showing exactly how to fix them and his struggles

[@stucorbishley]

@@MiguelY22 yeah his stuff is great - big fan 👍

[@webslinger2011]

Been a technician for a truck and bus repair workshop some years ago. Some OEM's implemented parts registration/verification after installing it. Otherwise, it would display a warning on the dash. Separate ECU for the transmission which needed to be programmed to work.

[@TM-rl5to]

Quality of these tools and these replacement parts look insane I have to say

[@NonsensicalSpudz]

absolutely, but besides that apples approach to this is a bit weird

[@RunForPeace-hk1cu]

They are the same tools used by Apple Genius bar ... nothing insane. Giving people what they want. Same access to what Apple technician has in their disposal.

[@nextleveltye]

I enjoyed watching you go through the whole process, Quinn! This whole process seems ridiculously cumbersome, especially for individuals fixing their own phones. That process of serializing the new parts with the phone at the end is just weird. That phone call could easily be an online form or something similar that the user could fill out on their own. The fact that it needs to be a LIVE person on the other end…Apple clearly wants to exact as much control over this whole process as possible, even though you paid for the equipment and parts, and you know for certain that the parts are genuine.

[@tobiasjennerjahn8659]

Clearly they don't really intend for anyone to use this service. I'm going out on a limb and assume that they're going to argue that no one uses this service is a reason why right to repair is bad in general. Nonetheless I think it's pretty cool that they make these tools available for renting and even purchasing. Some of it looks like a pretty good investment for repair shops or maker spaces. As an end user I wouldn't think of using this, not just because the price difference is not enough for taking on the risk, but also because shipping 100 pounds of equipment across the country is a disaster from an environmental standpoint.

[@TwistedAndVertigo]

It is great that is possible yes. And Apple as they seem would like you to buy a new tool to you with every or every other phone generation, don’t you think?

[@imdyinginside1919]

More like they didn't care about it and just make this program to fight the law

[@takerouw]

I don't think so.. i really want to use that tools and repair my own phone.. this video shows it is do able..

[@David.Lopezz]

I work on an Apple Authorized Service Provider in Mexico and we use the exact same tools, and they charge us for every single one without asking. We have to have them all to be able to offer repairs for any single device model. And normally they change for every model. They have made them more modular in the last years, like the trays and the press, but normally we have a lot of those laying around with no use. When I saw the self repair kit I though it was a joke. It's really overkill for a normal user to use all of this and learn all this technical stuff just for a battery swap. As you said, they do it because they have to, but it seem like they make it harder and more expensive so you would prefer to take it to the store.

[@databoy2010]

I'm really of two minds on this. On the one hand I do feel like this is Apple trying to sandbag the process. However, I also understand Apple's desire that a first party repair should be as perfect as possible. And a large part of that is taking the user variability out of it. For example, I think that the battery press is just as justified as a torque screwdriver. If you know how much force needs to be applied to fully activate the adhesive, how do you communicate that to a user? Not only that, but, how do you ensure that every user applies the adequate force without applying too much. That press is a key part of something called process reliability.

[@woodsprout]

Exactly this. You understand it very clearly when you say "process reliability".

[@bluenono3821]

Despite loathing apple. this is genuinely amazing. The devices are honestly so funny. The heat press suck thing with the LCD screen is so overkill and it makes me laugh. They could've just put an LED that blinks slowly when powered, blinks rapidly while heating or whatever, and then was just steady for 15 minutes. Anyway, great video. I really love the end screen, that's very cool.

[@fruitsnackia2012]

for broken tabs on the battery try acetone it make a world of diffrence

[@mttkl]

All of this equipment is probably great for quickly and consistently doing hundreds of screen replacements, specially in parallel, but for your average consumer this is sooo complicated and overengineered, it's 2 PELICAN CASES for a screen replacement.

[@luca_sbll]

Yeah I mean, you can do this whole thing with a heatgun, a guitar pick and a screwdriver

[@dfa4]

@@luca_sbll And you still can. You're not required to rent or purchase Apple's tools to complete the repair!

[@Lumilicious]

That press to properly apply the glue and press down the screen is actually really nifty and prolly the only tool that's worth to have if you replace the screen yourself.

[@luca_sbll]

@@dfa4 Never said that's not the case

[@RunForPeace-hk1cu]

@@luca_sbll so you have no point ... just complaining ... so Apple is gonna give you "unofficial" .. "unprofessional" instruction in how to repair their products to maintain high quality assurance? 😂 Surely you understand how a business works right?

[@t.walker3101]

I fixed iPhones, iPads, macbooks/iMacs/Mac Minis etc. for a few years. The process is way simpler than Apple makes it with these tools. You can easily get an iPhone screen off with a hardware store heat-gun in about 5 minutes, not the 10+ it appeared to take you here. The molds clearly make things more difficult as well; if you ditched them you can manipulate the phone a whole lot easier. The part with the roller going over the battery to adhere it to the adhesive was hilariously over complicated -- classic Apple. As Aarav Chawla put it, Apple is clearly trying to demotivate the general public from trying to fix it themselves. This is clearly is not anything close to right-to-repair, and anyone suggesting it is is basically slapping 3rd party repair stores in the face.

[@Lyfhaxx]

Kinda true, but you’re truly underestimating how dumb general public is. I’m pretty sure the people watching this video can fix their phone without these tools but there’s still a majority of people who’d need to be spoon fed if they were to fix it themselves.

[@TheSkcube]

@@Lyfhaxx Which is why 3rd party repair exists. The only reason more 3rd party repair places aren't AASP's is because Apple imposes draconian measures to be in the AASP program.

[@ADeeSHUPA]

@@TheSkcube draconian

[@michaellu8879]

@@Lyfhaxx Then let those 3rd party repair shops do it. Why do you think apple spent so much effort to serialize everything? Yeah, sure screen maybe for security reason, but a battery? This video shows apple come up with this so-called “self repair service” just to make some people shut up.

[@Carterthielftw_]

@@TheSkcube This is it. People often dont advocate for RTR because they are uninterested in repaoring it themselves, but we are not just fighting for self repair, but the ability to choose your own technician

[@adnamamedia]

the call with Apple was the most insane part to me. the way she can fully control your phone and run diagnostics remotely

[@cinebenjamin]

We had to boot into a separate diagnostics mode for that.

[@dealloc]

The mode is completely isolated from the user's system. The phone does all the work pretty much; The user's phone calls the diagnostics server, they confirm it and the phone runs the diagnostics and sets up the system, verifying it with the diagnostics server. User has to go through the steps themselves, it's not "remote controlled". It's the same as you verifying your email with a random service.

[@halami2149]

Sounded like a male to me, but that’s besides the point. It is super interesting how they can remotely reboot the device and stuff

[@deth3021]

Its apples phone, they just let you use it for a while.

[@kuchesezik]

@@halami2149 sounded like a pubescent boy honestly

[@chewbaccarules]

I laughed when you used "Asurion" and "professional repairs" in the same sentence. You have no idea how many crappy Asurion phones we'd get in the Genius Bar.

[@DanielLopez-up6os]

And there's plenty of offica apple repairs that come back very bad, be it MacBook or iPhone.

[@nxtnoxx]

Just noticed Quinn's wearing Silver Cup merch! Love your siblings music!!

[@Insanity_Wolf]

Apple would have included a repair employee as well. Unfortunately the court ruled they would have to pay the employee more than minimum wage.

[@OpiumSmoke8971]

Can't believe how EASY, INEXPENSIVE, PRACTICAL, & ENVIRONMENTALLY FRIENDLY THIS TOOL KIT IS! GO APPLE 🍎 ;)

[@karebu2]

Checkout lock picking lawyers video on removing security seals - intact

[@iMac9991]

so quinn does a full repair with all apple parts including the tools, and the phone still says "we can't verify that these new parts are genuine" and you have to call a support person to reboot your phone 5 times just for faceid to work... what a joke, apple

[@dimitrivoe3723]

you just have to make a calibration for the true depth camera and the display.. that your phone works like you‘ve just bought it. If you follow the instructions it works just fine and you also have warranty on the phone.

[@villemojam6971]

@@dimitrivoe3723 where did you see anything about warranty for diy repairers

[@37racso]

@@dimitrivoe3723 What warranty my guy. This isn't covered by anything. If your phone dies down the line, the best Apple can do is tell you the fault was caused by your repair attempt or that you voided your warranty by opening the phone.

[@zUltra3D]

@@dimitrivoe3723 calibration? The sensors are literally just looking through glass. There is no calibration, it's just a dumb obstacle

[@iMac9991]

@@unlokia so condescending over a youtube comment 💀

[@romanmechetnerful]

I found that denatured alcohol and very thin plastic film works a whole lot better and faster than the heat method

[@TheBrokeHam]

i used to repair iphones on the side for extra money, my tools included a bit driver, guitar picks (like actual guitar picks not ones made for repair), and a roll of thin adhesive. great that they're opening up parts for order but are all the tools really necessary? I bet the cost would come way down they just sent you the actual parts you needed.

[@codex4046]

Can you try the same repairs to a fairphone as well and see how they compare?

[@lilholyy]

this was the most stressful and relaxing video ever

[@alanl9497]

I can’t wait for the pro version of this, or better yet, the air. 😂

[@jmcglock]

Used to work Geek Squad a while back and these are the exact tools we used to repair iPhones.

[@fluffyjello]

For a company like Apple, I'm surprised they don't just provide a simpler and more locked down/obfuscated app for the post repair diagnostics. Like I would hope that they would have a downloadable app behind the repair-order wall where you can just boot your iPhone, connect it to your Mac or PC with a USB to Lightning cable and then just have it run all the required "diagnostics" and pairing locally. Automatically too like a one-tap process. They can use your S/N for verification or multiple uses or whatever. Like the whole "the user needs to call Apple" thing is just redundant if they are off work hours or they're closed for some reason.

[@julianmustofa4423]

13:22 if that dust can enter between adhesive and the display. That means water can also get inside. RIP ip68 rating

[@Kikuyumoja]

05:09 that finger swipe = Linus moment

[@jwhawkins6]

Yup…when we did Genius Bar repairs in store we went through each step of this process while telling the customer to lunch/dinner or come back when convenient for pickup.

[@user-yv8co8xy4h]

Pm me🔝

[@Dominus_Potatus]

It is there so Apple can say their phones are repairable and eco-friendly while giving the potential customer that they need to use the big scary tools whilst it should be repairable without most of those tools

[@sa34w]

It’s the same tool Genius Bar uses, some people always complain

[@Dominus_Potatus]

@@sa34w this is political move. If the price to change it by yourself is same as being changed by other person, what's the purpose? This kit is there to say, "Hey, we are green" or they will charge more for official in-site service. This is how business work. If you are making a tool that is too reliable, no one will change it which is bad for business.

[@37racso]

@@sa34w Not the point. The whole process is overcomplicated to oblivion and made to look hard. Sure, technicians use them and that's great, but do technicians also wait for the whole turnaround process with the parts and tools, input all the serial numbers and then have to send stuff back after having done the repair? No, they have all the software they need to do the repair in one hour, while this probably takes 3+ days, costs about the same amount as going to the Apple Store AND makes you as the customer assume all the risk (which given the price makes the whole process not worth it). Right to repair is all about making the process easier, not about giving the tools to customers. If a 3rd party shop has to go through this verification every time they want to use a genuine screen and battery, then they are looking at the same 2-3 day turnaround time in addition to the repair itself. It's just not viable. Makes the whole thing basically a publicity stunt.

[@altonb93]

@@37racso its not that complicated. I don’t see how you wouldn’t be 100% responsible for the risks in repairing your phone. They made the tools and parts available. The verification process can be made easier but its not any different from lets say repairing a car. You replace an ecu, instrument cluster, bcm, radio, camera, rcdlr, airbag control module, etc… in a car it needs to be programmed to work properly or work at all and you have to pay for the software or go to the dealership or somewhere that has the software to program whatever module you replaced. There are things that need to be programmed for them to work properly. They gave you the tools, the parts, and all you have to do is call to complete the verification process. I’d imagine if they made software available it would cost more than the phone itself just like the cost of the software for cars and those are specific to each car brand. Not everything can be plug and play which is what alot of people hope for but it will never happen.

[@anirudhrowjee1378]

Great Video! I don't even have an iphone, and I don't know why I watched the entire video, but still, really cool!

[@JCBShortFilms]

As a UPS driver, I recognize those labels. I feel for your driver haha 😂

[@taldair7897]

I was wondering if you removed the adhesive cover by the camera before installing the screen, I missed that part.

[@sensiblewheels]

Thing that intrigued me in this video - those torx bit self torque? Whaaat!? I get it that the name indicates something like this but it's just strange that this is the first time I've seen it.

[@user-yv8co8xy4h]

Pm me🔝

[@technewb8241]

Go figure... Apple did malicious compliance with the RTR movement in the most Apple way possible. This is what happens when you expect companies to do the right thing instead of forcing them to. If something negatively impacts their bottom line, they will NEVER do it willingly.

[@HAFBeast91]

Yeah. Apple does things their way. What I thought about this program when I first seen it and heard the details was that NOBODY REPAIRS THEIR PHONE AT HOME BY THEMSELVES. I am a tech guy who builds computes and I don't repair my own phones when I break them. People want to go to 3rd party repair shops and get them repaired, but Apple has hand over fist fought 3rd party repair shops to keep that income flowing towards Apple. They sue anyone who wants to purchase parts themselves from the factory, they have contracts to not allow anyone to buy their components from the factory, and they partnered with Amazon to remove all 3rd party refurbishing companies off Amazon, so you have no choice but to buy from Apple even refurbished. And now this program is just them trying to disarm 3rd party repair shops by having an alibi when they get brought before congress and various consumer protection agencies. NOBODY REPAIRS AT HOME, THEY AREN"T AFRAID OF LOSING MONEY TO PEOPLE REPAIRING AT HOME, THEY ARE AFRAID OF LOSING MONEY TO 3RD PARTY REPAIR SHOPS. FUCK APPLE.

[@technewb8241]

@@HAFBeast91 I built my gaming rig, and I do fix my own phones. I also fix issues for my family and friends when they have a problem.

[@JohnSmith-pn2vl]

the right to repair movement is absolutely terrible woke mob without any clue whatsoever, causing massive increase in device prices, more emissions, less security and overall just a terrible terrible kult of wannabies.

[@technewb8241]

@@JohnSmith-pn2vl lay off the kool-aid, my dude

[@trevorc3063]

The thing that frustrates me about this is that it's pretty clear, at least in my opinion, that this is an attempt to "prove" to the public that phone repairs are highly technical jobs that require expensive and precise tools. The reality is, those cases are overkill for the relatively small level of precision required for their functions, they're off the shelf machines that you can buy from Alibaba, and the strategies that the likes of ifixit use are substantially more practical, for money and time saving, for consumers and small repair shops. I don't think this program is supposed to be successful. I think this is to prove to the government that they're willing to give us the chance, and to prove to the consumer that their repairs are hard. After that, I think we'll return to status quo and they'll make an example out of it.

[@CasD1806]

Sounds about right

[@jokeassasin7733]

It sounds like that "diagnostics" mode is used to re-hardware lock the screen and battery.

[@Technically_Techy]

It was great seeing someone do this really well and like they were supposed to then see Luke and update where it's just chaos

[@snazzy]

😂

[@keco185]

I wonder how much money apple is losing per repair. Hiring call center staff, shipping giant cases of equipment, handling logistics, etc.

[@2bleubird]

I imagine they have priced it in a way that they still make money.

[@keco185]

@@2bleubird given how much it costs to ship 90lbs cases it seems hard to believe

[@unlokia]

You amuse me so much in that you assume Apple would ever LOSE money!

[@keco185]

@@unlokia strategically doing something for a loss can be a good business decision

[@SilasTh3Weird]

Not me watching this when I’m still wearing my Asurion tech repair and solutions polo that every store lead(store manager) has to have 1 of. Not gonna lie I freaked. That’s awesome that my company sponsored this video

[@woosix7735]

The outro music is a banger

[@LukasSMF]

That’s like the most amazing Video on KZbin in a long time. Where can I buy this device?

[@williamericson]

7:17 Haven’t seen the whole video yet but when you locked it into the screen removal machine, it was so tight because the camera was supposed to be at the bottom and the buttons had a minor indent in the heating contacts, hence why you heard the buttons press when you locked it in. It isn’t that tight normally.

[@firstnamesecondname5341]

This is a ‘company’ giving the middle finger to the law people who said no you do have to allow customers to repair their own devices, no get on with providing them with the method…….

[@avieshek]

Question: Is it necessary to glue down the battery? Not as in Apple devices like the iPhone but generally.

[@petetheofanous72]

Im getting excited thinking about the video Quinn will be making when a truck load of gear arrives to repair one of his Mac computers 😆

[@smittycal]

Part of the reason the repair is more difficult is due to the change of PSA used (the adhesive) and the way the display sits more flush to the enclosure. I’m sure there are other ways to open the phone but they are going to be harder, but once the phone is open you’ll notice it’s easier to repair. Less screws involved to get the cowlings off and the battery is still the same as far as having the tabs to remove it. Worst case you can take out the bottom speaker and Taptic Engine to get to the tabs easier. And yeah the TrueDepth (top camera) should be treated with care . Apple just allowed those cameras to be repaired in stores but DIY isn’t an option yet. As far as configuration goes… I really wish they didn’t outsource the diagnostics to a 3rd party company. That process can go way smoother with people that know what the diagnostics and system configuration is doing opposed to people just reading from a script. But this lets me know that Apple is keeping a close eye on the part authentication process and not letting the coding out into the public. Overall I think it’s an interesting option, but your not saving any time or money, unless your not close to an Apple Store, or already have a repair setup and just need to flesh out your tools and repair process. I have to do these kind of repairs every day in less then an hour per phone and when I heard this was coming to the public all I could say was good luck lol. Also I can hear the cries of all the people that damage there display trying to just replace the battery from here 😂

[@byrd203]

Basically You have to call them because it puts the Devices serial number into the Battery Board along with the Displayboard once it reads the serial number it unlocks the display software the Diag mode enables writing the Config to the Phone

[@user-yv8co8xy4h]

Pm me🔝..

[@beszt95]

Out of curiosity, what do you use that CRT monitor in the background for?

[@marcellusp4069]

This video was great. Thanks for taking us through the whole process. 1 question: Do you think "regular people" would be able to handle this repair on their own? Or should they just go through Apple or an independent repair shop if they don't have a lot of technical knowhow?

[@SonoraWolf]

Gotta love when the repair tools come with a removable cable meant for the Mac when the new Macs don’t even do so, lol

[@aninditabasak7694]

The Studio Display cable is actually removable with a tool.

[@lokigodoftrickz5810]

I fixed so much stuff with my fingers or just stuff that had bin in reach. But i would say that its easier with this spezial stuff.

[@rajikkali2381]

If you already requested replacement, why don’t they have all serials on hand?

[@aakburns]

Some of your best content to date right here.

[@user-yv8co8xy4h]

Pm me🔝

[@changidr]

do you have to buy the tools? or could you just rent it for couple of days?

[@boogyman10o1]

Working at an AASP, if we opened their boxes like you did or mark on them with pen, we get charged

[@alex_288]

So do they send u the tools for free when u buy a replacement part or do u need to pay extra for them?

[@MultiTelan]

Ahh Pelican. If you've ever looked for a firearm case (I've looked for some dang firearm cases), you know of Pelican. The cost is only one of the.... Um, things, I guess, that is a factor in repairing it yourself. The experience you gain is worth oh so much more.

[@Dan-u1l]

Did you have to agree to any terms and conditions to get face id to work?

[@MrRakky]

I work as someone who repairs apple phones for a 2nd hand company and the massive tools you are given can just be done with something that is big enough to fit in to ones small bag or purse. And i was wondering how the non original battery and non original screen issue would be solved. This is, like you said, weird. This again feels like a complete anti consumer issue that apple is known for. If you don`t know how to remove a battery, it is relatively easy for you to puncture it and just burn the phone up, not to mention the whole house if you are not careful enough. The little screen adhesive press, while handy, not needed. Honestly, the only thing useful from the look of things is that you can call apple and let them remotely remove the NOB and NOS issue.

[@timeTegus]

another proplem is that this only works with the newest apple products. but the older ones are the ones that are more likly to be broken.

[@WestcoastAudiGuy]

Anyone can access diagnostic mode... Turn your phone off, hold the two volume buttons when you plug your lightning cable in... Won't do you any good though, you need the ASD 2 console to initiate tests

[@steveo6023]

How is all this serial registration working? They add the serial of the new part to a database? They will sign the serial and the device can see that it is genuine? What about replacing with a part with the same serial?

[@cdsmock4512]

Very convoluted process to get the parts and tools, but it's honestly pretty amazing that Apple is willing to send out those repair machines to any ol' person.

[@subroy7123]

OMG you should totally take this to Short Circuit and upgrade iphones with Anthony while the rest of the crew watches in horror.

[@Karan_Thakkar]

Love how the office has come together!

[@i6eta325]

Apologies if this has been answered previously; did you buy all that equipment?

[@scottodonnell9821]

You probably have a set of screws and adhesive for the battery and screen replacement separately.

[@roowut]

one way to get around the shipping would be to have a pickup from apple stores or certain designated pickup locations and only ship to people who are too far

[@thattyguy3273]

So believe it or not this process is pretty much the same thing we have to do for apple repairs at geek squad. They make you do the call and everything.

[@iamshanif]

This video really showed every steps 😃

[@Iamtheman325]

How much did the kit cost to fix it?

[@NoName-fn6ee]

WOW thank you so much for this video! I think, Apple is actually putting effort into making this self repair program not to comfortable- so that only a few people do this and the majority would rather buy a new iPhone or using a repairshop/ Apple themself... But I really liked that Video I subscribed :)

[@zacharydenola1780]

congrats your now a technician! quinn nelson !!

[@bradnelson3595]

I would have thought a couple screws to hold the battery would have been much simpler. What a Rube Goldberg procedure just to change a battery.

[@TalesOfWar]

Glue is more secure. Things can still flex and move around with just screws. Not so much an issue on rigid components, but batteries are a little squishy. Even tiny movement inside the case can cause them to wear out on tiny spots that can make them rupture.

[@xmetrix]

would be interesting to MITM the diagnostics mode.

[@user-yv8co8xy4h]

Pm me🔝..

[@Watrmeln]

How do the displays get reprogrammed?

[@pjtruslow]

as for the battery, best to do it when the battery is as dead as it can be. Puncturing a full battery is bad. a dead battery has less energy and is therefore quite a bit less bad.

[@CescoCDN]

Great overview, thanks Quinn. So if you say, also had a 12 Pro to repair, do they send you 2 trays, 1 for the mini and another for the larger Pro?

[@vishalpatil-fy2ot]

I can't believe apply ready to give all the things to repair u r phone.

[@rogergeyer9851]

Given what I read (in an article on Apple's customer self-repair program) Apple charges to rent the tools, I'm not surprised this turned out to be not exactly a user friendly thing. (I have bad joints prone to inflammation and am NOT a fan of hauling around heavy things any more than absolutely necessary). When I read the article, I was picturing things like special screw drivers. LOL

[@h-hmoe9157]

Christmas came early this year

[@thej0k3r34]

With these tools, they’re basically saying, “You bitches wanted to do it all at home… this is what you’ll do at home, then.” Lol

[@eurodecibel]

a spudger is a common soldering tool

[@skinnyflea2628]

Having to do that call thing to “verify” parts just made it even more sad.

[@jackblackwhole]

If only someone can come up with such a design that holds everything with a screw so repair could be easier.

[@sundarmg6532]

Great video also Nice Grand Seiko

[@Apathymiller]

OF COURSE open em!

[@didxogns1]

I am amazed how you dont need any of these tools to do the repair. Wow

[@Rasenschneider]

Great Performance! Thank you 🙏

[@mrjuppy3614]

I see you're wearing a Grand Seiko Snowflake... You have great taste!