Solar QLED Remote Fix | Troubleshoot Your Samsung QLED TV Remote

[@calliejo4]

After thirty minutes in the phone with India with them ultimately telling us we needed to purchase a new remote, this video had our remote up and working in 5 minutes. Thank you.

[@WaltsTV]

glad we could help!

[@lendale8027]

Okay, SORRRRRY. 5 minutes later your instructions fixed my remote. Big time THANKS!!!😅

[@WaltsTV]

Glad it helped!

[@josephdunn9677]

Thank you for sharing this knowledgeable and easy to follow information

[@WaltsTV]

Glad you enjoyed, that is the goal!

[@jenna.w.9041]

You’re recommending to check battery settings. To do that you have to have a REMOTE THAT WORKS. Help me get to that point.

[@WaltsTV]

Some people issue is that sometimes it works sometimes it doesn't when its working you can navigate and check and if its sitting low or wont charge you know your issue. But if you cant get anything after all the other steps its likely defective.

[@leafblazor]

Your remote not working? Use it to check settings 🤦🏻‍♂️ You people really don't think this crap through do you?

[@rishitgrover6883]

My remote isn't working and don't see any IR light as well. But while putting the remote on charing shows rapidly faint red blinking light. Even while charging it doesn't work at all. What do I do?

[@GrassArt778]

hey man for some reason my tv remote only works if it is plugged into the charger have any idea why?

[@WaltsTV]

that sounds like its defective, at least the solar cell is fried.

[@bzupetic]

Hi everyone, i have a QLED frame and i wanted to re-pair through the wizard because of bixby... and now whatever i do my remote sends IR signal (i see response on tv red light)... but automaticly is trying reconect via bluetooth whatever i do... i tryed reseting tv, unpluging, reseting remote... everything. remote worked just fine with IR but now i cannot use it ... remote flashes like it is disconected, tv recieves IR but constantly wants to re-pair it via bluetooth and it stuck on searching device but it cannot find it... what to do?!

[@fan4portis]

Same issue if you figured it out. Hope you were able to

[@karim-abdelaal]

Thanks for the video, When I bought my TV the smart remote worked like BT remote, and I could control my TV even from another room. Now my remote doesn't really work until I point it into the TV IR receiver, and it doesn't even respond if I just pointed the remote into another direction. Does that make sense ? Thanks again :)

[@WaltsTV]

is there anything that could be blocking the ir receiver, I would charge the remote as it could be weak because of power.

[@karim-abdelaal]

Nothing is blocking the IR an the battery is 61% charged @@WaltsTV

[@multisimple]

I have the same issue

[@dtrim3081]

Me too same issue

[@malpa154]

Same issue, did you get that fixed?

[@tonicvet6405]

Since I've made factory reset on my TV, the remote isn't working anymore. Got new Remote but still the same problem. Any suggestions?

[@WaltsTV]

there is a pairing process, try this - kzbin.info/www/bejne/bXWuloyZZs1gbqM

[@lorikelso664]

Mine works after I charge it. It just won’t hold a charge. I bought the tv last December. It suddenly started not holding a charge. Advice?

[@WaltsTV]

if its not holding charge battery could be dead, there are replacment remotes that are also more reliable - www.amazon.com/Newest-Universal-Control-Samsung-Compatible/dp/B08CZ1FYBD/ref=sr_1_2_sspa?crid=3LBDQ1PNVLOD9&dib=eyJ2IjoiMSJ9.fnQvnJvJkZrduBJ-b2l9auof3q35jOCLSkUGBSUMxfe8DraNVtFgA3R2O3Zx2LAcv6OHl8b7ucN-UfG1B5jqW5HphNw4VAFzmR8ihsS1FzKgDFxIuIwA6L61j4a7a_SGCsu2UFEysIJtIK5z9K-nD_JOq8zjZ0zEIeqQBLmAplieiNDFpL00OkmrfSzBVPzGo6MbjPDOG-MBlEhr9FLKpGraTAxfJDHsJVp8dxCQm5k.WHQXAUpxeqQQEmY0k98a33uypMN2ewWY5FiBNlcMMhE&dib_tag=se&keywords=samsung+tv+remote&qid=1713833317&sprefix=samsung+tv+remote+%2Caps%2C116&sr=8-2-spons&sp_csd=d2lkZ2V0TmFtZT1zcF9hdGY&psc=1

[@usneod9329]

I have this remote for my QLED Samsung TV. The problem I have is at times it loses its memory and I have to program the remote again.

[@WaltsTV]

how often? This is the first time Ive heard of this issue.

[@usneod9329]

@@WaltsTV it's been about once or twice a week.

[@subratbehera8861]

Reset worked

[@WaltsTV]

sweet!

[@shellh.5193]

What about charging it? There is a place to plug it in.

[@WaltsTV]

USB-C on the bottom!

[@elturko58]

My TV can't find my remote. If I try to pair it, it searches with Bluetooth and always fails. I'm trying for 1 hour now. It doesn't matter if i hold the buttons for long or just push them for a few seconds. Can somebody plz help?!

[@WaltsTV]

It could be potentially defectives, might be time to try a new remote if this guide doesn't work.

[@Rifaatk]

the batteries of my solar remote are drain fast ...after unplug it 5 min it will not work at all .... idk what should i do

[@WaltsTV]

did you leave it on the charger for too long??

[@ramyaramya3471]

Actually i tried all the ideas you informed and battery also fully charged and if i plug charge wire to remote on that time it's working if i unplug it's not working what's the reason for it

[@WaltsTV]

Im not sure but this seems to be a common issue

[@funmann1234]

My remote is just over one year old. The battery discharges within a couple of days.The solar cell does not seem to be working either. The Samsung support centre had a very simple solution- buy another remote!! I wish they had a conventional remote with batteries. This video did not help. Need to keep looking

[@WaltsTV]

This is probably the most reliable replacement remote I know of - a.co/d/8d6vSdn

[@clifflejeune1352]

Our remote keeps posting a notice that it is very low charge but when we check it the charge is 100%. Any ideas why?

[@WaltsTV]

does it disconnect and not work? it could just be a sensor issue.

[@isrraeldiego8595]

Same here?

[@antoniobrown8266]

I have a Samsung Sero 2 the remote dies constantly and continuously. The TV itself is really cool the remote is trash. I literally just charged it two times today alone and right now as I'm texting you this the remote is plugged in I have to charge it a third time there is simply something wrong with that stupid solar remote which I hate which incidentally does not have any buttons on which I also hate. #Greattv #trashremote 😎

[@WaltsTV]

they have an oem remote on amazon for cheap that is alot more reliable just isnt as cool.

[@antoniobrown8266]

@@WaltsTV yo bro if you could send me the link for that remote I would really appreciate it

[@phenexgaming6094]

It did do nothing fore me gore a weerd reason

[@WaltsTV]

the your remote could be defective.

[@phenexgaming6094]

@@WaltsTV thanks but it was not before the pressing the 2 buttons at the same time 😅

[@melanieb2132]

My son threw the remote in a bucket of water

[@WaltsTV]

yeah.... I don't think I can help you with that. Thats a first in my book! :)

[@neil1williams]

Minds died after 6 months, works on USB power and says fully charged but when unplugged nothing.

[@WaltsTV]

thats odd, first I have heard of this problem. If you need a replacement they sell factory ones pretty cheap online.

[@alaykswdl]

This is also happening to me. Only works to power on and off

[@bootling]

​​@WaltsTV Same problem here. Worked fine for a year, and now it only works when plugged in. Won't charge higher than 50% according to the pop up on the TV, but when I go to settings, it says 100%. This is whacked.

[@neil1williams]

So I got a replacement and works fine, once paired. But Determined me thought I’d fix the old one. I griped the top and bottom half’s of the remote in each hand applied opposite lock/pressure, like a Chinese burn. This is best way to open a remote, as soon as I started I noticed the LED on the top was flashing and the remote started working fine ever since has been re paired the new one in the cupboard as a spare. Hope this helps.

[@MrRai152]

It doesn’t work

[@WaltsTV]

this remote is reliable www.amazon.com/Samsung-Remote-Control-Netflix-Hotkey/dp/B091BD6KJR/ref=asc_df_B091BD6KJR/?tag=hyprod-20&linkCode=df0&hvadid=525575819495&hvpos=&hvnetw=g&hvrand=4159542545514187947&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9030090&hvtargid=pla-1347265187421&psc=1&mcid=da407fc600f1313580b66c90a3bebba2

[@Colorado.jim47]

Horrible. Talk 2 much. AND back button and select button??????? Show us!!!!!

[@lendale8027]

Your solution to fixing the remote control problem requires an operational remote. You cannot access any menus on the TV (obviously) without a working remote. So what are you talking about.

[@WaltsTV]

there is a chance that your remote is defective and you can figure that out without connecting it to the TV

[@allvideos123]

Mine's dead, i'll probably have to buy a new one. I'll try with the tech support first to see if i can get any help.

[@WaltsTV]

Sorry to hear!

[@kozbon4]

Thanks for all the tips. I might have held the power button on too long before the remote ran out of charge, so prob may be on TV. But I also see no IR from the remote to the TV (TV doesn’t flash red)….

[@snowleopardloverthom]

One thing he does not mention in this video is that these remotes have two ways of connecting to the TV yes he mentioned infrared, however bluetooth is the primary connection method with these remotes

[@BriefNerdOriginal]

The internal battery just failed on me. And others online have the same problem. No amount of pressing its buttons will be able to reset or re-pair it. One moment it worked, and nothing else ever happened the moment after. Hope the warranty covers this. Replaceable batteries are much better. You know, you can have rechargeable batteries instead of running to the store? BTW, I knew I was going to regret it, but only having a remote to control the TV instead of buttons on it is so dumb...

[@WaltsTV]

Its all perspective, in case you didnt know there is a standard universal samsung remote that was included with older models but I really like the reliability, if you get that you wont have those issues. - a.co/d/e67gqkZ

[@perryg9912]

I have same problem after 1 year.

[@dr00spikeee]

I have also big issue with this toy I was calling three times to samasung for repair. It is big joke of customers to add this to flagship OLED TV

[@ianmastin]

Rofl mine also failed just outside of a year... fucking manufacturers have gotten so good they know how to build a device as cheap as they can but just good enough to make it through the warranty period.

[@lemawwn8322]

same problem for me wont charge wont do nothing dumbass remote

[@bblaylock69]

Thanks Justin, I just about threw this remote across the road.

[@WaltsTV]

As would I. Glad I could help!

[@gibsonofagun1]

I still wanna throw this remote. Tomorrow is another day!

[@Dezzyyx]

I'm not sure if the solar panel does any charging. Should it simply hold the current battery charge (let's say it's at 20% battery), so you can still use it, or should it charge it to a higher % through the solar? I've never seen my remote at higher than 20% battery since I got it 2 yrs ago, and It's been with solar panel facing up always. It hasn't dropped any lower either though, as I can remember, so it hasn't been a problem. That is until now for some reason I got a pop-up warning of extremely low battery (10%), and even after 1 day it still hadn't charged even 1% higher from solar. This makes me think the solar actually never charged at all, which explains why I've never seen it at higher than 20%. Still that doesn't explain why it has dropped lower from the 20% it usually is at. Anyway I tried USB-C charge for the first time, charged to 100% no issue. After a couple of hrs it's at around 50% stable, not sure if it should deplete that fast? It's not going up though, making me think the solar doesn't work.

[@WaltsTV]

I think that the battery life that it displays is probably not accurate, go more based on when it stops working a couple years without charging is what it was intended for. Even if it says 50% it shouldn't be after a full charge so I would just ignore it and use as is.

[@Dezzyyx]

Thanks for the swift reply! To be clear it did charge to 100% with USB-C but after couple of hrs it said 50%. Since my original comment it has stayed at 50%. So I should ignore it? @@WaltsTV

[@bartvanroy2562]

Hi, does the remote charge on solar? My batt percentage stays the same

[@WaltsTV]

What percent is it always at? and try direct sunlight see if it changes, and then try usb-c and see if that changes?

[@bartvanroy2562]

It charges with usb-c. In sunlight it just stays the same. It does not charge. I contacted samsung and they told me this is normal. You charge with usb-c. The solar cell only makes the battery last longer. Its not for charging. These are samsung words. I really thought that it was charging with solar the first months. After the first months i stopped checking till last week, when i got a message that the batt of the remote was almost empty.

[@lothburke2243]

Mine has gone completely dead today , I've only had it one year

[@WaltsTV]

have you looked at getting the non solar version?

[@lothburke2243]

@@WaltsTV no but I will now thanks

[@kmlchannel]

I'm on my third remote control replacement, I think there is a design flaw with Solar remote control, the latest one only lasted 6 weeks, before the lagging, it seem like there is no charge coming into the remote using USB-C or Solar panel at the back on the remote. Before the issue you can point any direction of the TV and it works, now you have to point at a particular angle for it to works sometime. I bought a $7 cheap replacement remote without the voice features on Amazon, and it works perfectly without any issue.

[@WaltsTV]

Yeah the basic remotes tend to be more reliable but don't have all the bells and whistles.

[@Ciron8]

Interesting video. The solar cell remote of the QLED TV is compatible with older models like UN65AU700G?

[@WaltsTV]

I dont belive so but im not 100% sure

[@quaasimaustin5738]

The final step worked for me. I’ll be ordering a new remote 🥴🥴🥴 Great tutorial though. Thank you!

[@WaltsTV]

Sorry to hear! Glad it could help in a way... :(

[@fl0l0g]

How To stop the remote from scrolling

[@NanoTechBytes]

The home button isn't working on my remote. Every other button is working. It works when I pair it with a friend's tv but doesn't work with mine

[@WaltsTV]

your saying that the home button works on your friends tv but not yours? have to tried fully resetting the remote and TV.

[@NanoTechBytes]

@@WaltsTV I've tried to reset the remote (back button & select button for 5-10secs) & the tv (power button for 5-10secs) like you said but it still doesn't work. I even downloaded samsung smart things, the home button still doesn't work there. Is there something else I can do please?

[@davemyers.1]

I was getting a message on my TV (device is connected; Galaxy Watch 5 (82EY)) every time I pushed a button on my solar remote. I own a Galaxy 3 watch so I was confused by this. I didnt know if my TV was somehow compromised but every push of a button on the remote would display this message on my TV and it would take 3 to 5 seconds to go away before I could push another button. Resetting and re-pairing the remote fixed my issue, so thanks for your video.

[@WaltsTV]

Glad it could help!

[@jeezangel]

I had switchedoff my TV and now I can't on it because the remote won't work pls help

[@WaltsTV]

should still be able to use the button on the bottom of the IR?

[@MohammedAli-ls6io]

your video loocks lieke you are doing an add for the samsung remote. nothng about how to fix yhe remote? you are westing people time. how am I going to check is howmuch battery is let when the battery is dead.

[@WaltsTV]

I do not know how to fix the board and souder metals ect, remotes are relatively cheap so if yours doesn't work sometimes it makes more sense to just get a new one after a little bit of troubleshooting. We saw alot of questions with this remote specifically so thats why we made the video.

[@jayc9031]

Any idea on how to get the remote to work for a single device only? Our TV and my wife Samsung computer monitor both are in the same room and she loses her mind when the remote turns one off when she's trying to turn the other one on. They're about 10 feet apart on two different walls.

[@WaltsTV]

There might be a setting on the monitor to turn off any type of remote control. You could also try covering the IR sensor on the monitor with your thumb while using the remote and if that stops it you could just block out the IR with some black tape or something.

[@shadianoshie2853]

Thank you - your video is very easy to understand. My remote wasn’t working and I reset it thanks to your easy translation.

[@WaltsTV]

Glad it helped

[@Austin_Q]

My remote works when plugged into with usb c and when I take it out, it doesn’t work. It says fully charged when plugged in. I re paired it to the TV as well as

[@WaltsTV]

perhaps the solar cell is actually dead

[@Austin_Q]

@@WaltsTV most likely, I contacted Samsung and they are sending me a replacement. I was thinking the same thing

[@prosky_tube7312]

My tv remote works except the power button. It will turn the tv on, but it will not turn the TV OFF, no idea why it makes no sense. I can change volume, channels and flip through menus but the moment I need to turn my tv off all the sudden it won’t work

[@WaltsTV]

and your pointing it directly at the IR sensor? seems odd.

[@prosky_tube7312]

@@WaltsTV Yes I double checked repeatedly by using other commands then immediately hitting the power button but it just doesn’t do anything

[@sharonjordan5115]

I just smacked the heck out it in my hand now it's working after a week 😂😂😂😂

[@WaltsTV]

this is teir 1 troubleshooting!

[@josep7831]

These solar remote are so se sensitive after a year its not working it wont pair with the tv

[@WaltsTV]

I would just try one of the basic remotes of amazon.

[@WillieSPerskin]

Can I get a Solar Remote for my Smart Tv Samsung even though it did not come with the TV

[@WaltsTV]

I am not sure, you can try but they also are not expensive.

[@michelleluna869]

I’m able to pair the remote but it keeps unpairing. Any tips?

[@WaltsTV]

Its fully charged?

[@frostyobama1307]

I had my remote under the sun for hours and tried multiple USB-C’s yet it still doesn’t charge. Any idea?

[@WaltsTV]

the actual solar cell could be dead, I would recommend a replacement. This one is the most reliable - www.amazon.com/Samsung-Remote-Control-Netflix-Hotkey/dp/B091BD6KJR/ref=sr_1_3?hvadid=557530279855&hvdev=c&hvlocphy=9030069&hvnetw=g&hvqmt=e&hvrand=15092670071049681158&hvtargid=kwd-448880639489&hydadcr=18917_13357675&keywords=samsung+tv+remote+original&qid=1701133245&sr=8-3 Or you can get an exact replacement.

[@frostyobama1307]

@@WaltsTV Any way I can get another solar remote individually?

[@jimdixon6688]

Good video!!! How do I pair my Samsung remote to my cox cable box. It does everything except change the channels. I have the exact TV and remote in my other room and it works just fine. Appreciate any efforts and assistance

[@WaltsTV]

do you have the same exact box? and usually the cable providers have a menu where you can pair the remote with certain codes. The wonders of tech lol, sometimes it works perfectly sometimes it doesn't.

[@jimdixon6688]

​@@WaltsTV yes

[@lindacaradori9922]

Nothing works. My remote is dead and the service provider can’t come until next week - 9 days from now. First world problem but it is quite annoying!

[@Gorkheli]

Reset of remote worked. Thanks

[@WaltsTV]

Good to hear!

[@benjaminsellam4944]

Hi , when pairing remote/Tv and searching signal with Bluetooth picture on the screen , it always failed. I made a total reset for the TV with original settings and always the same. I used successfully a universal remote but impossible to connect with the solar remote. Do you have any idea please help ! Poor French guy with the Frame 2022

[@WaltsTV]

the only thing that I can think of is that remote is faulty and you probably need a replacement.

[@soiggeofficial]

Exactly same issue here, but I havent done the factory reset yet. Qn90B 65"

[@benjaminsellam4944]

​@@soiggeofficial Samsung sent me à New one and it works now. So the issue was from the remote (not from the TV) .Finally I noticed that charging the old remote does not work .

[@soiggeofficial]

@@benjaminsellam4944 i just managed to make the remote work again by holding Back and Play buttons for several seconds and bringing the remote very very close to the bottom right of the TV. However Bluetooth connection is not working, only infrared, but at least it works as a remote

[@dstratton5280]

Bizzare instructions, so you don’t have to search the internet, searched to find this video, if control not working check battery on setting, using the control??????? Wtf????? It’s not working, then use the remote in smart things, YOU NEED THE REMOTE TO CONNECT IT TO TV, tv has no other buttons

[@WaltsTV]

Sometimes the remote works but cuts out and has issues, if this is the case then you can get into your settings to troble shoot. If you dont have any way to connect your remote after following the steps then you will just have to buy a new one either way

[@eb5333]

I just bought a Samsung TV recently, and its remote gave me a surprise, I was thinking it's a good solution with a rechargeable remote! but, after it gets fully charged, its energy is enough for only 1 -2 days, then it stops working!!! I needed to recharge it very often, it drives the whole family nuts! Lately, since I bought a new Samsung, last two days, it has been connected to USB-C, and it does not work. When I re-connect the C-USB cable from to the remote, it may start working right away, but after a few minutes, it again does not work. HATE this remote!

[@WaltsTV]

yeah its not as reliable as others but not everyone has issues with it so as something different I recommend something like this - a.co/d/djiBi5e

[@michaelburton5198]

Strange! Powers Off My Tv And AVRX6700H Receiver, But Doesn't Power On My Samsung S95B And AVRX6700H @ The Sametime Likewise , When Powering Off????

[@WaltsTV]

yeah so this is i think something that happens across the board because of IR

[@StephenHrubec]

good video and good information here, thank you.. i think what's also cool about these remotes is beyond the obvious of getting the remote into a sun lit area, these remotes charge from just simply natural light and light illuminated by recessed lighting or lamps, and also wifi signals throughout your house... that's right, wifi frequency pushes some added power into these solar remotes

[@WaltsTV]

This right here!

[@stevehajewski6264]

Worst. Remote. Ever. TV has a great picture, but remote won't stop scrolling, volume controls intermittently work.

[@WaltsTV]

thats odd, you can always purchase an oem remote from previous years that will be more consistent. This one is the best in my opinion - www.amazon.com/Samsung-Remote-Control-Netflix-Hotkey/dp/B091BD6KJR/ref=asc_df_B091BD6KJR/?tag=hyprod-20&linkCode=df0&hvadid=525575819495&hvpos=&hvnetw=g&hvrand=16585788146303996198&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9030090&hvtargid=pla-1347265187421&psc=1

[@gandl2123]

I have an 85-in television with the solar remote and today for some reason the remote has a red solid light at the top and none of the tricks that you showed in your video worked. Any ideas?

[@WaltsTV]

Hello, We recommend charging it for an hour and seeing if that remains. If that does not fix the issue please contact Samsung and attempt to get a new remote under your manufacturer warranty! Thanks, Justin

[@alfonsotv99]

I have to deploy to Poland for nine months because I’m in the army do you think my remote battery will go bad?

[@WaltsTV]

Will go bad. Probably not, but if so you just have to charge it when you get back.

[@lindacaradori9922]

The tv asks for my permission to add a different remote but I need the old remote to provide that permission so it’s impossible.

[@WaltsTV]

can you connect your phone to the tv as a remote?

[@waldemaralgemiro5544]

Best video about the solar remote control

[@WaltsTV]

Best comment about the video on the solar remote control! :)

[@tydare8977]

Did not work for me. A good # to call?

[@BootyC9]

Theres a red light on my controller and it wont turn off and my remote no longer will turn tv on

[@vaggosvaggos7492]

After 4 months it stopped working. The battery was full and was working only when plugged to the charger. They replaced it on warranty. After about 4 months again same thing happens on new one. Does anybody know something about this situation?

[@mussichino]

I have exactly the same issue. Battery full and only works when cable plugged in

[@WaltsTV]

this remote is the most reliable if your looking for a different solution - www.amazon.com/Samsung-Remote-Control-Netflix-Hotkey/dp/B091BD6KJR/ref=asc_df_B091BD6KJR/?tag=hyprod-20&linkCode=df0&hvadid=525575819495&hvpos=&hvnetw=g&hvrand=566336667368112012&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9030090&hvtargid=pla-1347265187421&psc=1&mcid=3ba8353d75ac3de0a82f1f859a08af1a&gclid=CjwKCAiAx_GqBhBQEiwAlDNAZgPDwnVdkzcKsaZ_L71bg-GvaJYIFPaMMRGSXbEbmO5tdYxT5qIGsBoCDHEQAvD_BwE

[@kylemarchand]

I can’t get this remote to charge past 50% even though it says it’s at 90% inside of the settings. It only works if it’s plugged into a USBC. As soon as soon as I unplug the remote it won’t work. I’ve let it sit for days under a bright lamp. It’s a piece of junk.

[@WaltsTV]

if you need a replacement thats not a solar QLED remote this is my favorite - a.co/d/9u2SwuD

[@Unboxing_Pakistan]

Same issue. Have any solution.

[@Blinkin1981]

1 month remote: solar cell not working... from 100% to 24% in 12-24 hours... thanks god i have my 12 y old samsung remote ... this new remote is a waste of money

[@WaltsTV]

do you charge it USB-C? You can overcharge a batter causing it to become unreliable and not hold power for long.

[@Blinkin1981]

Yep. With a Samsung adapter... had to call Samsung, they Will send another One... Little hint u MUST Say u used originale Samsung adapter to recharge It.

[@fl0l0g]

Our solar remote Samsung scrolls, we have no control its like it takes control?Can you suggest any tips?

[@WaltsTV]

Something like this is a little more serious, I would presume it is defective and you might want to consider buying a new remote.

[@marybyrdnance]

big help. thanks. worth watching.

[@WaltsTV]

Thanks!

[@ArtyArtur]

Would the reset rezolve only 1 button failure? Power button dose not turn on/off tv.. rest of function work

[@WaltsTV]

and the IR is not blocked? That is an odd issue, possibly the button got pressed too hard?

[@ArtyArtur]

​@@WaltsTV Solved. Using the app i power up the tv and reprogramez the remite (re-pairing)... Thx for the reply

[@jaysonhicks2305]

Use the remote to see how charged the remote is? What if the remote won't drive the tv?

[@WaltsTV]

try getting it to pair. If all steps don't work its likely you need a replacement remote.

[@sherribrannon4633]

I am trying to figure out how to adjust the volume using this smart/solar remote that came with my Samsung TV.

[@WaltsTV]

the volume button should be pretty easy to find

[@ambercaldwell5396]

Thank you for you're help i had it die twice on me and just let it sit for awhile on its back. I had forgot how to reset it so you're explanation was perfect. I also charge it with a usb c cable to keep it from Goin dead so again thank you . I also had to by a second remote sense the first time it happened because my 2021 tv didn't come with one .

[@WaltsTV]

Glad it helped!

[@staciericci2678]

Just bought the TV

[@souzy6698]

Thank you for sharing this!!

[@WaltsTV]

Glad it could help!

[@jwolf6655]

I have an issue with a brand new remote and TV. The remote is fully charged, the TV told me it was, but the remote only works if plugged in. As soon as I pull it off the charger, nothing. Has anyone else got an issue like this? I have paired and unpaired the remote and even used my older remotes to get around.

[@WaltsTV]

This sounds like some sort of manufacture defect. I would try buying another remote and if you want the most reliable one I recommend this one - a.co/d/hL65RnQ

[@Unboxing_Pakistan]

Same issue. After full charge it worked only 1 or 2 days. My qled tv solar remote. 😢

[@Unboxing_Pakistan]

Have any solution?

[@evansabove7839]

I have exact same issue with my 1 month old TV and remote

[@staciericci2678]

I can't even get the TV to turn on

[@WaltsTV]

try unplugging it from the wall for ten seconds. If your tv doesn't work then your remote wont either. How new is it? Is it still under warranty?

[@KittyCat5124]

Remote is totally dead. I’m asking for guarantee. Anyhow, I cannot use a remote app as it ask me to allow… on the tv. How can I allow it without a remote???

[@WaltsTV]

If you cant use the remote on though your phone and your absolutely sure the remote is not working you can get a replacement remote from samsung.

[@thewizboy]

Does Samsung have a phone number specifically for getting a replacement remote that you can share ? Also is there another remote that can be purchased in Best Buy for example that can be used as a replacement alternative for the Samsung TV ?

[@WaltsTV]

@thewizboy i dont belive so, you can call samsung customer support and ask and they should be able to direct you to the right department

[@thewizboy]

@WaltsTV so I was able to charge it with the usb from 10% back to 100 % so does that mean after 2 years now it will no longer accept the light charge through solar ? Will charging through usb cable be my new way and how long before it goes down to 10% again ?

[@joandodds2824]

What cord to charge

[@WaltsTV]

USB-C

[@TheJokersBack1987]

Nothing is working

[@WaltsTV]

try this remote, its the most reliable - www.amazon.com/Samsung-Remote-Control-Netflix-Hotkey/dp/B091BD6KJR/ref=asc_df_B091BD6KJR/?tag=hyprod-20&linkCode=df0&hvadid=525575819495&hvpos=&hvnetw=g&hvrand=566336667368112012&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9030090&hvtargid=pla-1347265187421&psc=1&mcid=3ba8353d75ac3de0a82f1f859a08af1a&gclid=CjwKCAiAx_GqBhBQEiwAlDNAZgPDwnVdkzcKsaZ_L71bg-GvaJYIFPaMMRGSXbEbmO5tdYxT5qIGsBoCDHEQAvD_BwE

[@DJPeppiOfficial]

Thanks Justin

[@WaltsTV]

Glad we could help!

[@zingep]

Reset worked! Thanks!

[@WaltsTV]

Glad to hear!

[@paulettescheer9776]

Very helpful

[@WaltsTV]

Glad you think so!

[@mikeromeolima]

Thanks for the video. I am installing my third Frame and they all came with a solar remote and all were dead and required charging. Frames in the same room react to any remote being used. Is there a way to keep that from happening?

[@WaltsTV]

Thanks for the feedback, The newer remotes are more sensitive for sure. The best is classic IR and this is my favorite remote for that, we use it in our store to control all of the tv's - www.amazon.com/Samsung-Remote-Control-Netflix-Hotkey/dp/B091BD6KJR/ref=asc_df_B091BD6KJR/?tag=hyprod-20&linkCode=df0&hvadid=525575819495&hvpos=&hvnetw=g&hvrand=16585788146303996198&hvpone=&hvptwo=&hvqmt=&hvdev=c&hvdvcmdl=&hvlocint=&hvlocphy=9030090&hvtargid=pla-1347265187421&psc=1

[@WaltsTV]

Shop Walts.com for special Black Friday deals! (Since 1957) www.walts.com/brand/samsung

[@ianmastin]

Okay, before you completely give up on your remote and only if you have the proper tools there is one more thing you can try but it will void your warranty... under the sticker at the bottom of the remote there are two small Philips head screws, once those are removed you can use a spudger or prying tool to carefully split the shell of the remote open taking care not to touch the solar cell on the inside or accidentally damage the battery which is glued to one half of the shell. With the remote opened look at the bottom near the USB-C port and you will find a small gold colored spring pushing down on a small gold pad on the remote's main board, use a small piece of paper and slide it between the pad and the spring for 5 seconds to briefly disconnect battery power from the main board... once this is complete carefully reassemble the remote and attempt pairing once more.

[@WaltsTV]

does this void the warranty of the tv? I wouldn't think that it would given thats just the remote.

[@ianmastin]

@@WaltsTV I would think just the remote but since I have not reviewed their terms of service I cannot say for sure.

[@barsrodoplu1112]

i tried it and remote seems worked fine but after pressing voice control button TV asked pairing and after pairin problem occured again

[@ianmastin]

@@barsrodoplu1112 that's unfortunate, my issues have not returned since my initial fix was posted... having said that I don't recall the last time I attempted to use the voice assistant so that could be related in some way though short of a manufacturing or firmware defect I'm not sure how that could be possible.

[@heatherc6927]

Thanks for the info and trouble shooting. Now we know we need a new remote. Very helpful

[@WaltsTV]

glad it could help!

[@ronitchauhan4811]

I am unable to reset my remote also. It shows connecting to Samsung remote, but after few seconds says no device found..what should I do

[@WaltsTV]

Email [e-mail] Hes our tech support guy.

[@TheVierant]

Same here. I got It replaced anda after a month It fails again. What trash of device

[@ero4real]

My remote does not charge from light. Any ideas? Brand new tv i use it from march

[@ero4real]

Thanks for the fast answer.@Josh-walts-tech-support

[@IvanSkaro86]

My SolarCell Samsung remote doesn't work and I did sent it for replacement, but im curious how to connect new remote with new TV if my phone is connected to TV via SmartThings app?

[@WaltsTV]

you can still connect a new remote and use your phone remote as well.

[@IvanSkaro86]

@@WaltsTV So, when I get my new remote I can just reset remote with holding 'back' and 'OK' keys together for 10-15 sec, then connect with holding 'back' and 'play' keys for 3 seconds? For connecting phone with TV is it required that you put your phone on the screen of TV? I saw that one some youtube tutorial. And one more thing. How do I put my TV in the ''factory'' state? First time I turned it on manualy, it showed the blue screen with language selection with some music in the background. Now when I turn it back on there is no music anymore, and I heard that you have to set remote at that first power on or you can do somethign wrong.

[@WaltsTV]

That would be in the settings and yes that key combination should work@@IvanSkaro86

[@IvanSkaro86]

@@WaltsTV Ok thanks. I'll try to connect my phone with my TV tomorrow and share results here. I should get my remote back in few days.

[@IvanSkaro86]

@@WaltsTV I can't connect my new TV with SmartThings app. It says that I have to connect both devices on the same WiFi network, but my TV is not funcional yet as it can show only language selection on the blue screen. Any info how to fix this problem and manage to connect my phone with new TV?