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a common fault with sony camcorders. the "mode" switch gets dirty,the cpu cant figure out where the tape transport mechanism is. the result is that the mechanism goes past its stop and gets jammed. i clean the mode switch with cleaner(very small amount),then i connect external power (4.5 dcv -according to the service manual)to the load/unload motor to move transport back to a average position,and then cycle the load mechanism several times to help clean the mode switch.
i have seen many youtubes on using a battery to move the transport mechanism to a average position but none addressed what caused the problem in the 1st place. hope this helps.
free source for service manual servicemanuals...