Speed vs Accuracy When Quoting Window Cleaning Jobs

[@CrystalCleanWindows]

Chris we prefer to quote in person too. It’s just better to meet and talk. It’s better than even talking over the phone. You both get to assess each other and understand each others ways better. Personal touch goes a very long way and if you can make someone smile or laugh then you’re a winner.

[@ChrisAddis]

Agree. Doesnt always happen, but where I can, I try to quote in person

[@ched999uk]

Good to hear coming off the tools is working for you. Quoting in person is my preferred method as you get to meet the customer and them you.

[@crystalclearrevs]

Quoting in person is best! Especially for residential window cleaning, if a person is asking for a window cleaner sometimes that means there neighbours don’t have one either, I like to give a quote and then canvass the street! You’ll pick up jobs so much easier rather than wondering if this street already has a window cleaner 💪🏻

[@ChrisAddis]

Plus you'll get a good grouping 100%. Hope you're well Michael

[@herosoftwash]

Hi Chris I’ve been working on a window cleaning calculator app on the Apple Store now It’s for us a window cleaners to help us quote quickly I’d love to here your feedback on it - congratulations on your success “exiting the window cleaning van” Dan

[@CrystalCleanWindows]

Hi Chris, i like to quote in person as you get to introduce yourself and some people like to weigh you up first. It's a good two way filter really. You also like you say have a conversation and other questions can pop up leading to other jobs or even leads. I do use google earth though to get a rough quote for gutter clears but i always follow up with a quote in person. Get to scout out the job and see any potential problems that google earth doesn't show you.

[@ChrisAddis]

Absolutely

[@craigbrassington8766]

Still waiting on the podcast Chris 😁

[@ChrisAddis]

One day buddy....takes work, does that

[@philwindows6932]

Great to hear all is going well. I work North Manchester, Traditional Cleans only. Built business to the point where now need to get help. Step son considering. However, Summer time is great for quoting as I respond within 24 hours, can clean when I quote in person which I do after I have cleaned my regular round. I have a 100% hit rate. I have no website, no social media. Business is built on pure recommendation. I am in the process of considering gutter cleaning always get asked but always recommend someone else. What puts me off is I have looked at the skyvac system but how do you connect the electric ?? use the customers or buy a generator that could be noisey ? Any advice ??

[@ChrisAddis]

Properties increasingly have an exterior socket for power.. But even if they don't, people tend to be OK with being in white you do the work regardless. We use a sky vac routinely, and are looking at more hefty vaccuums as an upgrade. The noise inst really a factor imo

[@philwindows6932]

@@ChrisAddis Appreciate the response. Cheers Phil

[@realsteellawncare8167]

Appreciate your advice and guidance especially about customers who waste time and penny pinchers.

[@ChrisAddis]

They always get through don't they haha. Hope you're keeping well 😊

[@realsteellawncare8167]

​@@ChrisAddisSometimes they do I'm learning to pickup the red flag key words at the moment when a customer is speaking to notice is they are going to be trouble.Hope all is good with you as well 👍.

[@G71cleaningServices]

As you know mate I always do it. It allows you to assess the potential customer and vice versa. Just recently signed up a full family as I got on well with the parents. People talking to each other works wonders, chat bots can’t compete with that. Yeah you may stretch yourself a bit but hey it’s your business not a robots.

[@ChrisAddis]

💯% each side gets an idea of what they're buying into. You get a feeling for how well you will get on with them and vice versa.

[@adamangler]

Never quote in person. I only convert around 30% as prices are quite high. As I cover a 5 mile radius it would be a huge waste of time driving round to 10 quotes taking a few hours to convert 3. I use a description and Google maps, quote them from my sofa and if I get it wrong I adjust the price after the 1st clean. Of course this loses the odd customer if you have to increase but its not that often and it's still more efficent than driving there twice.

[@ChrisAddis]

It's swings and roundabouts isn't it. I used to quote online when I was on the tools (understandably). But I've noticed we convert more, upsell more and get the type of customer we want, so our fall off rate is low and retention is higher. Whatever works for you mate....no two businesses are the same.

[@dauntlessmedia9791]

Are you VAT registered yet and if so how has that affected your business!?

[@ChrisAddis]

I've two businesses, one one of them is vat registered as Ltd Company the other is a sole trader. Took a bit of getting used to in terms of keeping up with quarterly payments for VAT, but just another thing to consider. With proper planning and the help of a very good accountant, we navigated it just fine.