CUSTOMER HAD THE AUDACITY TO CONTACT ME AFTER FIRING ME!

[@ellisbrandi84]

You had me worried for a second. I'm glad you didn't take him back. You can't abuse people and then turn around and think they are going to help you. You handled that perfectly!

[@bmills9821]

Like I posted last week he would want you back when he could not find anyone else to cut his grass.

[@SpencerLawnCare]

You sure did.

[@eddymahon1503]

And how could you hope to find anyone better or nicer

[@ozzy942]

I wouldn't even go to that person's house anymore. He might start complaining about something.

[@avrilpenny762]

That customer made his bed. Don,t fire someone, then expect them to come and mow your lawn. Good mowing Shawn and tq.

[@timothydillon4262]

​@@SpencerLawnCare Sean what do you guys do? What's the stuff you find like that necklace couldn't You don't need that to like goodwill or like something And also those pockets and the bearcant stuff? Don't you guys take those to the store or deposit?

[@bibi1949]

Shawn, your response to the EX costumer was awsome. I had to laugh so hard. 🤣 I figured he would want your service back , BUT I thought he would at least apologize to you. Oh well , his loss!

[@mikepatton9537]

Love your videos and congratulations on the continued success of your business! Kudos to you for your response to the customer who fired you then wanted you to come back- you were professional and courteous (more than he was to you) and you stuck to your guns. Nicely done!

[@glendajune9140]

Glad y’all made progress on your route’s. The weather hasn’t been very cooperative lately. Shawn I had a feeling that rude customer, was going to call y’all back. You wasted time trying to accommodate,& went above,& beyond for this customer. I gotta admit, it was very satisfying when you cut them loose. Onward,& upward SLC! Enjoy your evening, stay safe, healthy, happy, productive,& blessed.💯❤️👍🏾💜🙋🏽‍♀️✝️🙏🏾🇺🇸

[@thegreenskeep1]

I totally agree with your logic regarding starting with a perimeter cut. Someone with lots of experience like yourself knows exactly where a machine can and can't reach.

[@ChristineBrewer62]

You guy's are professionals and you do an awesome job!! If they want their yard done right then Spencer Lawn Care is top notch!!! 👍😁 Great video guys!! 🤗 ❤️

[@joseedumont3231]

I was pretty sure that the guy that fired you would call back, I could have bet money on it....good for you for sayin' Noooo 😆

[@Countryboy4599]

Shawn and Savanah yall inspire me so much that I am trying to be like yall.

[@thevacuumnerd]

You guys simply do amazing work on these properties!! It is very relaxing and satisfying watching you guys clean up your clients properties! Keep up the great work!

[@williamjones9019]

Great response to the disrespectful customer

[@SpencerLawnCare]

Thank you, it's hard not to say what you really want to.

[@BradGump]

Much respect! We all have customers like that.

[@frankputnam3532]

Shawn have fun in the rain 🌧

[@patvisek222]

Those new Ballard blades make for some very nice stripes!!! All looking good!😊

[@shawngast6722]

Good work guys stay safe out there

[@robertclark5752]

Glad you got more done today. Glad the blades work good. Stay safe Team Spencer.

[@PJMCG19]

I once had a plow customer that refused to pay his bill. I eventually got the State Police involved to get my money, which I did in August. The guy called me up to see if I was going to plow for him again the upcoming season. That was a hard no. LOL

[@tameliacowan2312]

I'm realizing all the work it takes to do a good job of mowing a yard with sharp blades makes a BIG difference. I'll say it again, Spencer Team make it look so easy ❣️ As always be safe and praying for family and friends 🙏🙏🙏

[@jollymurph]

I love watching you guys and you’re beautiful real family ,I’m hooked on your show just love it!!!♥️🤗

[@terresiagregg9326]

Good evening Spencer's so glad to see you today and have an awesome job mowing

[@SpencerLawnCare]

Thank you!

[@TheJoseywales99]

Love watching. Y’all have such wonderful personalities. That’s my biggest reason for watching. Keep up the good work!

[@jeremyd9826]

The outdoor mouse traps usually have a brick in them to keep them in place.

[@georgew.henkel3182]

I Laughed. Sean you are funny. That black box is a rat trap. You both do great work. Yup. In life it is true. You don't know what you got until it is gone. You did the right stuff.

[@edilsarg5028]

Chain wasn't gold but your new toro mower has gold 😂

[@brucechapman5553]

Looked like a Well productive day. This wet weather is making everything grow so fast it’s hard to keep up with. Thanks for another awesome video. Y’all keep up the great work!!!

[@nancywhitaker7565]

Hey Shawn, I just wanted to tell you how good your looking thesr days. Keep doing what your doing.. your heath is so important. I like how some people can be so rude snd think nothing of it just to come back and say go ahead and put is back on the rotation. Never give up your dignity. I don't believe the customer is always right. There are a lot of "Karen's" out there. Stay safe. 🙏🙏🙏🙏♥️♥️♥️

[@joecrumpler]

Have you ever considered using square or rectangular (cat litter type) buckets? The tall ones hold a lot of stuff, especially twigs and small branches.

[@joycejudd5109]

I'm loving the springtime/summer weather. My legs and shoulders have lost their stamina, but by August I'll be in good shape 🙂 The man who cancelled you last week, called you this week...I'm guessing he's discovered a pricing difference...or whoever he found - if he found - didn't do the job as well as you guys. But no, don't go back. If he's "that kind of customer", let a different company have him. Sad he's that way, but it's on him.

[@michiganman845]

At 22:48.... Isn't that the property you trained TQ on? Looks familiar.

[@joshualafrance7485]

What’s your first impressions on those Ballard blades? I’m holding off getting them till your final review video on them. I’m also gonna get some of that cleaner and a Darwin’s grip as well. I’m also gonna be getting an echo combi unit with edger attachment, my spare combi weed eater bit the dust, so I’m gonna replace it with the echo. I have the echo srm-225 and I like it a lot.

[@katherinespence2117]

With the weather being what it is (raining a few days every week) and lawncare companies struggling to add reliable workers, homeowners need to be more understanding and above all else GRATEFUL to even be on a mowing route. My lawn guy is dealing with these same issues here in East TN - but like you two, he's worth WAITING for!

[@edconway9072]

Hey guys. Sometimes in order to deal with a jerk you have to come back hard and back your hand. As to unloading your gear every day, as a retired city cop (33 years), every barrier you can put between your stuff and the Adam Henry’s out there is worth doing. Good job. Now, explain why I am watching you mow lawns while someone else is mowing mine? Anyway, I’ll be hitting you up for some merchandise as soon as my SS check comes in. LOL THANKS FOR DOING WHAT YOU DO.

[@mr.p9574]

It’s not easy to keep positioning the camera I imagine! But we appreciate or at least I appreciate your videos! Have a blessed day Spencer’s! Love from IL

[@beccasmama63]

Dude was talking like he was entitled. I don't blame you for telling him no. LOL

[@TheWabbit]

Good days work. Some people I swear, him telling you to go ahead and mow, shows he has no respect for people and no remorse for the way he treated you just the other day. Take care SLC and family!

[@philglover2973]

Awesome video thanks 👍 God bless you and your family stay safe out there 🚜🚛🚜

[@toddgray8828]

Used the same metal plates on our f450 Alumaduty to attach our strobes!😊

[@SpencerLawnCare]

Be very careful with them. Cost us a back window.

[@toddgray8828]

@@SpencerLawnCare we just have a 12” strobe but good to know

[@glynnhorne6198]

I feel you! Glad you held tough!

[@cliffvia9771]

When Shawn was running with his backpack blower he looked like a ghost buster

[@robertwarren4667]

Do you find it easier without shields on the wackers

[@mikethompson4518]

Another good video

[@johnme7049]

And THAT is exactly how you handle a customer who "Doesn't need you anymore."

[@peterjebeles4563]

I like music right before the first hyper speed as your trimming. Who is it?

[@TheRadioactiveHeat]

Don't know if I would have been able to handle that ex-customer situation in the same manner as you. I would have had to be a little more biting and passive-aggressive. I don't take kindly to people who behave like that. Can't imagine ever treating a company or any person for that matter like he treated you. Hopefully he God can help him with more patience and learn how to properly treat folks.

[@johnredden641]

Tq chase him down for kicking your cone flip over😅

[@unclealansyard5176]

All you had to say was "I'm sorry based on last week's communication we can't service you" keep it short and simple.

[@mikerichard-FOPA3]

I hope you told him that you filled his spot, You don’t need customers like that.

[@SpencerLawnCare]

Yep!

[@jeffreybosiljevac3408]

I wonder if that company could post a notice by the time clocks asking the employees not to back up so far that they are covering the grass, to make it a little easier on you guys? Your probably not there on the same day every week… but just a thought. A little cooperation and consideration goes a long way these days.

[@SpencerLawnCare]

Possibly I'll send an email

[@bobbellow5502]

I worked for a University and the policy was NO Backing into parking spots. Mainly due to blocking sidewalks but for mowing as well.

[@margiestiles8454]

There was another mower on that side as you went up to blow off (11:37?) It was nice of you to blow it because you thought it was you.

[@carsonwashburn1]

"Still gotta keep doing landscaping." That was funny

[@bruceslawncarenist9234]

You guys are awesome. Sure glad your hard work pays off you both deserve it all

[@SpencerLawnCare]

Thanks Bruce

[@Jbus15]

Yes I wouldn't deal with that kind of customer either lol

[@jasonboyce424]

Great job Shawn and tq awesome video have a great week

[@williammartino7118]

How do you guys post every day?

[@SpencerLawnCare]

Film it, edit it, and post it.

[@donspence4190]

Take care of your good people Shawn thats what you have to do. You handled well.

[@mihatsu2336]

Are stand ons or zero turn riders more comfortable to use? I've never been on a stand on.

[@joshualafrance7485]

I test drove a gravely pro stance 60” a month ago. (I’d want a 32” or 36” and a 52”) they are different, but it seems comfortable. I realized this year starting off on my accounts that my ariens ikon xd 52” zero turn just wrecks my back with the bouncing. (I already have leg and back issues as it is) I hear the stand on’s are better for shock absorbing, so I’m gonna give pull the trigger and give one a shot this year after I find and buy a new house. Prob gonna go with the 32” gravely pro stance with a quick chute to replace the factory grass chute. I have 2 advanced chute blockers on my mowers and they are nice, but the handle isn’t tall enough or at the correct angle for a stand on.

[@mihatsu2336]

I use a 54" bad boy and 48" John deere. I like them but I don't like constantly getting out of the seat to pick up sticks.

[@joshualafrance7485]

@@mihatsu2336 I have the ariens ikon xd 52, and an ariens waw 34 walk behind. I’d like to get 2 stand ons eventually, but I’m gonna go for the 32”-36” gravely pro stance first and keep using my zero turn for this year. then next year I’ll get the 52” pro stance and keep the zero turn as a back up, possibly get a bagger system for it, and to use for the lawn cart for the yards.

[@billfeldman3234]

You did the right thing

[@tomroberson5040]

Good job hard work pays

[@bobbennett7195]

How are those new blades working out?

[@SpencerLawnCare]

We gave our first impression in this video.

[@loski1092]

Can yall let us know how long the gold blades last before you change em please

[@cheryllynnphillips5797]

When do you find time to mow your own yard

[@davidbaldridge8324]

On the new property, build a large Garage with a pull through. Just drive the entire trailer in , unhook, drive the truck out the back. All locked up and ready to roll for the next job.

[@hugoflores7604]

Team work baby vamonos🦾

[@Jbus15]

Also when are you guys building your new shop again??? 😊😊😊

[@dandemers7585]

Good job as always..You and TQ...A awesome..great family..Question if you had a property to do with a push mower and upgraded to a zero turn and takes half the time would you charge the same amount...Thanks Shawn...

[@kcsowers-thetoes8643]

Good video guys! I agreed with you Sean about the customer can be jerks sometime. Since the rain I had for like three days and I told some of my customers to be patient with me since I'm behind with lawn care and they agreed and was very patient with me about the weather delay,

[@jvahioguy7068]

Well, now that you got the highly important job of getting the tape off of the truck, everything is downhill from here...lol. Hope and pray that the remainder of your week is productive.

[@SpencerLawnCare]

Thanks

[@trishs.]

Great video and great teamwork as always; just wondering what happened with the mics you were using? haven't seen/heard them in a bit now and got used to being able to hear so much better. Keep up the great work you both do - solid team all the way

[@taylorbailey4372]

As far as that arrogant customer be careful what you wish for because it came true for

[@barbarajohnson1348]

Do you weed and feed? Or does client. This year that grass look horrendous?

[@SpencerLawnCare]

That's the customers choice.

[@caddyronward1568]

Quick question what's the update with the property y'all bought 🤔🤔

[@tomsears2471]

Is there a benefit to not having the guard on the weed wacker? I am thinking it helps you get into smaller spaces. Just curious.

[@miketeacher9016]

No, Spencer-- you are NOT coming off as a jerk. I would have done the same. He treated you very disrespectfully and denigrated you. I would not do business with this jerk either. You are allowed to feel the way you do--any other lawn service would have dropped him also. Let him go and whistle in the wind and get stuffed! I live in Minneapolis, MN, USA, and we have many car jackings and trailer thefts and it is so bad when they steal all of the tools with trailer. You are right to secure your trailer with a hitch lock or whatever you have because it is getting to be so bad. They will steal anything.

[@tonymcfee]

I have a question I hope you can answer: I work a full time job and do lawn care on the weekends. How many jobs you typically do in a day? I ask because I did three jobs this last Saturday and two jobs on Sunday and I’m hurtin for certain! How do you guys do it? Sincerely, Sore in Massachusetts

[@SpencerLawnCare]

Every day is different. Most days, we do about 8 or 9. But we do have a day we do 11 or 12

[@SpencerLawnCare]

But give it time. It takes a few weeks for the body to adjust.

[@garyreardon11]

Hey Team Spencer, great video tonight!

[@davidmiller-lx3tm]

What happened to the building at the property? Is that still in the works?

[@haroldfoust]

Hello my friends glad you are back👏NC

[@SpencerLawnCare]

Thanks Gene, how are you?

[@SpencerLawnCare]

Thanks Gene, how are you?

[@RKHarm24]

Cole Sonne at Sonne Farms was presented a TORO Mower on today's video. He got one last year , used it and had a give-a-way drawing at the end of season last year. Kawasaki EFI and shocks on the sit down mower, same as last year.

[@ryanfoley9999]

Amen stay strong Spencers.

[@waynesellers9929]

WOW, picking up the garbage before you mow... awesome service! Most folks just mow over it!

[@crazystratcat]

Rubbing alcohol will take that off too

[@phillip4984]

That's one of the reasons why I went to all residential homes, I hated picking up garbage bc every week you go back it's back again.

[@toddhoughtlin2993]

😢😢 Ya so I do mowing in Ny And I hired a man to help. He told me the pitchfork was too heavy any quit.😂😂

[@chuck020950]

Good going on that FORMER customer.

[@jonmoister9897]

Hey. Buddy. I know u have that grass flap on the toro, I wanted to asking if it clumps a lot and if its worth it

[@partsone72]

I don't blame you. When anyone thinks that they are so much better than another person that they think they can just text "you're fired!" Let them go. I respect your calmness over it. But I can tell it bugs you that you can't make every customer happy. It's going to be fine moving on.

[@tinachambers4887]

Enjoyed the video have a day love from TEXAS

[@user-peach408]

When you can, build something you can drive into for storage at night: trailer and truck. It will save a lot of time.

[@willoleary6084]

best yt channel

[@SpencerLawnCare]

Thanks Will

[@kalebponds5848]

The nerve of some people 😒 🙄

[@SpencerLawnCare]

I thought the exact same thing

[@michaelworkman8825]

I remember that about 4 years ago. I get the unloading also we keep our stuff locked up also.

[@bugsbunny1895]

Awesome video thanks for sharing

[@teddyr7901]

I seen that a lot here in South Florida when I used to do lawn service in closed trailer

[@codushorn]

That trap that had something big in it was likely a brick to keep it weighed down lol

[@johnkane2383]

Miss the green cooler??

[@donwilliams169]

Enjoy his grade to watch you as such a good team. I have one question and I sure you heard it before how fast do those mowers travel? Keep the videos coming really appreciate the work and effort put into making a video great job thank you

[@dennishall9260]

Still missin TQ's jeans.....

[@cherylmarch8995]

I figured he was going to ask you to come back. It seems like they always do.

[@aldonco]

Sean put a hidden kill switch on your truck and put an alarm on the trailer or camera system that will alert you of any motion. Then send the dog out first and then you come out armed. You park your trailer at your home. You have no excuse for not getting an enclosed trailer, I am not trying to break your balls. You are wasting time and energy dickey docking around with unloading every day. As you get older your time becomes more valuable. Maybe fence in your yard and park your trailer there with a nice guard dog. I have been doing this for over 40 years and a police officer for over 30 years, I know what I am talking about. Buy an enclosed trailer and take the necessary steps to protect it. Trust me once you do that you will never go back to an open trailer. Good luck to you and tq.

[@uberurbana4894]

I knew that just as sure as God makes little green apples that the customer was going to call back. Sometimes karma turns around and takes that big huge bite out of your butt. I hope he is not someone's supervisor. I would hate to have to work for someone like that.