Starlink Cable Issues Resolved!!!

Come along with me as I troubleshoot multiple Starlink cable issues. One is related to the delicate cable connectors and the other is related to the connector not staying seated properly in the mast / post of the antenna. I was surprised what the main issue was and made some mistakes along the way. I hope it helps you fix any issues you may be having now or in the future and also have some simple DIY tips to protect your cables.

[@felaxchow207]

I had to pull out my spare Starlink cable from storage to give it a good look and it looks like a Mini-HDMI Type-C connector. Once those pins get mangled, it is a pain to repair that. I keep my cable on the dish side plugged in at all times to prevent any tiny critters making themselves at home on the dish side. If I do have it disconnected for quite some time, I give it a good going over with compress air to prevent any chance of squashing a bug between the two connectors since the dish side is pain in the neck to get a tool in there to clean out the aftermath.

[@daganhaddad]

man you're thorough...appreciate your time - my unit should arrive tomorrow & wasn't aware of the cable connector issue

[@daganhaddad]

PS - now I'm scared lol - bring out the duct tape

[@kevinpavitt4288]

Thank you so much! I got a new cable sent from starlink ( their dime). Fixed nothing. Chanced onto your video and I fixed it in 5 minutes. Took a short piece of 1/4 in.vinyl tubing and put it bteween the mount and connector. Locked it back down in the base and now its a rock solid interference fit. Problem solved! Thanks again.

[@RNMSC]

One other area of concern would be whether the connector is getting water infiltration from the cable end as it's hanging there. I am hoping to get up to my place this week to work on my own connectivity issues up there (I'm in MN, so this is subject to whether we start getting snow or not.) It's a Roaming setup, so for the moment everything is powered down, but I'm not sure the dish is in 'Stow' configuration as I had been getting a good signal up until I drove off for some food and had no signal when I got back. New cable, also ordered th Ethernet adapter for when I finally get the setup in my power shed, and may go to 24x7/365 coverage, but not this winter.

[@SARDOGFL]

I live in SWFL and installed a Flat HP dish to use for backup to Comcast (and Verizon) - that was out for 6 weeks (and 2 weeks) after Hurricane Ian. Comcast also goes out during beautiful weather, so... At any rate, I plan to leave the Starlink up and mounted unless a hurricane is predicted near my home, but pop it off and bring inside as hurricanes potentially pass. I would NEVER consider leaving that frail wire exposed to wind and weather and plan to waterproof and secure the cable end as each hurricane passes and the dish is removed. Again, the dish itself will come inside. Hurricane Irma destroyed my tile roof. I had a metal roof installed that Ian then destroyed 4 years later (plus so much more). Starlink is cool... but not Hurricane proof - especially their flimsy cables!

[@srfarag]

This was exactly what was wrong with ours but i couldn’t figure it out. Once i watched your video, my husband climbed back on the roof and secured the cable with electrical tape to stop the loose fitting and voila! We’re back online! Starlink has already sent out a replacement cable at no charge so we might just keep it for backup.

[@goodfella7483]

Happy to hear the video helped!

[@itsmyview2024]

cant believe you just left the connector unprotected, Draw it back into the pull box or clingfilm and tape at very least. Really asking for trouble otherwise.

[@deanrim4255]

I'm having the same issue...your video was helpful!

[@goodfella7483]

Happy it helped!

[@markrobinson8539]

Thank you for posting this. I have a very similar setup to you but I used a bigger junction box on the pole and my 150 foot Starlink cable exits the bottom of the box through a small hole. I don't have a cable gland like you do. After about 8 months my cable failed. The connector seemed to be well seated into the dish. Fortunately I had laid in a spare cable in the conduit and it was wrapped and stored inside the box on the pole. I switched over to this cable and my internet started to work again. I wonder how long the second cable will last ? I read that one owner fixed his cable connection by spraying it with DeOxit contact cleaner. I haven't tried that. I will try that if the second cable fails although without fault finding, I don't really know the cause of my failure. There may be several failure modes that owners are experiencing.

[@goodfella7483]

Happy it helped!

[@Whizzo333]

Will the newer version cable and plug alleviate these issues ?

[@cableguyzne]

Water and copper pins dont go well together! Cap off the end outside when not in use.

[@Kay-xi9kv]

My Starklink failed suddenly and it took one month to get it . Never could speak to a human , and they sent me one piece of equipment at a time, starting with the router. Turned out is was the cable, which meant hiring my builder to uninstall on my 2-story roof. Very frustrating

[@goodfella7483]

Glad you finally got it figured out.

[@ericwilliams952]

Yep that connectors junk. I have the same type of install. My cable just quit at midnight one night.

[@em1ownerify]

Going through this rn. Damn thing is on top my roof and my 24 foot ladder is still in transit They sent me a new cable and router

[@modifyman6977]

WhaaaAt! You didn't try to splice in a descent quality, regular USB (x) cable? Or is it not following that form factor?

[@goodfella7483]

It is a proprietary form factor

[@modifyman6977]

Yeah. I looked at really close and it is a bit wider than the USB micro B...or is it? I suppose when your blasting off rockets a dozen at time, you may need to make sure the money is continuously flowing.

[@josh1313]

The cable ends are very delicate. I had the same problem...

[@goodfella7483]

Do you know what type of connector it is? Would have been nice to have a tester to test the cable, but I wasn’t clear what type it is.

[@josh1313]

Nope, they are proprietary to Starlink @@goodfella7483

[@TheTibrin450]

SPX proprietary starlink connectors a real pain when you got dirt on it or some water inside with 50V power inside @@goodfella7483

[@kobirelf97]

Unfortunately the starlink connector is a end that is only for starlink​@@goodfella7483

[@imbaraban]

May be it will be useful for someone. You can replace the connector with IP rated waterproof RJ-45 connector. Video in Ukrainian kzbin.info/www/bejne/Y6jKqoyQrZtnrNE but pretty self-explanatory. You do not need disassemble it. He showed the opened one just for better understanding what he is doing. Just find same video in English kzbin.info/www/bejne/fXy8fpdvqamfm9k

[@ZenStudioOficial]

Gracias amigo me salvaste 🙌🏻 that cable is a piece of shet, I had the same problem , thank you😂

[@rboeken6376]

The whole design of the cable is wrong, you (Well Starlink) should really allow for proper termination of the cable by the router and dish and then use short patch leads to make the final connection on both ends, that way if anything gets damaged on the end of the cable you can just swap it out, I ended making my own cable and terminate both ends with proper Ethernet connectors, outside it is in a IP67 (overkill) rated Ethernet box, if it is not in use I just unclip it and store it inside. Good find re the loose connection, that is just sloppy design. I will keep that in mind if I need to troubleshoot anything

[@Whizzo333]

Cancel my Tesla car order asap......

[@zyzzyx427]

I've had 3 dishes fail in 3 months...taking the bitches at Starlink to court to get my $699 back

[@user-ev5en9vo3x]

Easy Billy Bob