Steve Jobs Talks Lean Six Sigma core principles

Interview with Steve Jobs made in the 1990s
He covers some of the core principles of Lean Six Sigma ( without him necessarily knowing it !)
1. Listening to Voice of the Customer
2. Quality is about the product or service being delivered being fit for purpose, free from defects and delivered on time ... it is defined by what your customers think about your products
3. Empowerment and respect for your workers as problem solvers and belief in their creative capacity to improve your processes.
Who is Lean Six Sigma Training Ltd ?
Lean Six Sigma Training Ltd is an IASSC Accredited Training Organization with both online and classroom based training courses in Lean Six Sigma methodology, tools & techniques to businesses and individuals in the North of England, Switzerland and the United States. Our training follows the ISO-13053 and ISO-18404 guidelines for Lean Six Sigma.
Lean focuses on value through the relentless elimination of waste and acceleration in the velocity of processes. Its origins can be traced to Henry Ford of Ford Motor Company and Taiichi Ohno of Toyota. Value is defined in terms of what is important to the customer. Value-add work is something your customer is willing to pay for. For example, does the task add a desired function or feature to the product or service? Or does the task enable a competitive advantage (faster delivery, fewer defects, lower price)? Non-value work, or waste, includes activities the customer is not willing to pay for.
There are eight commonly known forms of waste that can be remembered using the acronym DOWNTIME: Defects, Overproduction, Waiting, Non-Essential Processing, Transportation, Inventory (too much or too little), Motion, and Employee Creativity. Increasing the velocity of processes is not about working faster, but speeding up the entire end-to-end process or lead time. Think of lead time as the time it takes once you order a book from Amazon to the time you receive the book.
Six Sigma is a well defined, customer focused management system that strives for the delivery of near-perfect products or services. Six Sigma's goals are to reduce defects and variation so that processes are more consistent and predictable. Originated by Motorola in the 1980s, Six Sigma translates into 99.9997 percent quality or yield. Dial tone of traditional landline phones, for example, was designed to be available 99.9997 percent of the time. Like Lean, Six Sigma places the customer first. It embraces data to make sound decisions. What has made Six Sigma so popular is the money it has saved companies. According to Praveen Gupta, "Companies have reported saving in the billions of dollars. No other methodology comes close to Six Sigma for savings."

[@vincep1c156]

He DOES NOT mention Six Sigma or Lean.

[@ludgergesler3815]

SixSigma is based on Deming and Juran

[@CarTops]

He DOES NOT mention Six Sigma, He IS THE SIGMA

[@robertm346]

You DID NOT read between the lines.

[@jaymason7097]

Because Sigma Six and Lean are common sense for data driven businesses.

[@vincep1c156]

@ source?

[@orange70383]

We did this at Motorola in the early 80's no problem Master black belt and 3 year champion status.

[@LeanSixSigmaTrainingLtd]

Thank you for your comment. I respect anyone that worked at Motorola during that period and was leading the world at that time with understanding process improvement is key and controlling inputs to reduce variation and defects in your outputs. I would welcome you to connect with me on Linkedin. LinkedIn.com/in/lean6sigma Thank you. John Dennis

[@gr8dvd]

Too bad Motorola couldn’t do "StarLink" (telecom serving rural areas around the globe) 30y before Elon Musk did. Forget the name, but successful pilot projects, yet eventually spun-off into oblivion. Any insights? …thinking not unlike Xerox and Parc place (innovative engineers but disconnected, clueless corporate executives). 🤷🏻

[@SpartanSubha]

00:02 Steve Jobs emphasizes the importance of quality in marketing. 00:33 Customers form their opinions on quality from their own experience with the products or services. 00:57 Improving products and services is key to maintaining customer opinion 01:20 Quality of product includes innovation and market awareness. 01:40 Lean Six Sigma focuses on creating super efficient processes 02:07 Quality thinking emphasizes understanding the theory behind processes. 02:28 Questioning what we do is key to Lean Six Sigma 02:55 Optimistic humanism is the key to driving improvement in processes.

[@rwfrench66GenX]

There’s a balance of quality, innovation, operational effectiveness and marketing that need to work in unison. You can have the most innovative, highest quality products that were assembled the most effectively between in house and outsourcing but if your marketing message doesn’t bring in the sales to make you profitable to grow and expand all of that quality, effectiveness and innovation will just be liabilities on your balance sheet.

[@gr8dvd]

Just the opposite, quality & innovation is never a liability… inadequate sales revenue is a failure of marketing. If marketing & sales failings aren’t rectified you have a failed enterprise… but even then, product IP - intellectual property from innovation has potential value (not a liability).

[@rwfrench66GenX]

@@gr8dvd innovation requires committing resources to a product or service that doesn’t exist yet. Getting loans or investors for that venture isn’t easy because everyone wants projections based on standard metrics. There are no metrics on something that doesn’t exist. You can self finance but now you’re committing your own resources to something that doesn’t exist. That is a threat to your existing business line.

[@firstnamesecondname5341]

It’s like iso9001 it doesn’t prevent a company making 💩products, it simply means they can replicate making 💩products

[@murdock3829]

Created the world's most successful company.

[@solomonaboagye1136]

Can you please share the link to the full interview?

[@MorningStrategy]

2:25 someone shuts the light off, picks up the cheese tray, and heads back to the van.

[@dboydboy1000]

Lol

[@ymannymanuel4502]

Brilliant!!!!!

[@kyleelam1116]

He's more likely talking about TPS when talking about the Japanese.

[@internationalleansixsigmai304]

Yes, quite possibly, however TPS was the motivation for people to start writing about ‘Lean’ and the term ‘Lean’ came into play. Steve Jobs would have been aware of Six Sigma and aware of the need to measure, analyse and reduce variation.

[@thistest2001]

hhmmss: 2:12 - 2:32 measure efficiency

[@felixthelmocevallosmorales41]

Steven Paul Jobs 24 de febrero de 1955 05 de octubre de 2011 68 años 56 años 12 años

[@kashifrazaq6461]

Hello, Would it be OK for me to use your video as part of my presentation at a Health Care Conference in the UAE?

[@LeanSixSigmaTrainingLtd]

Yes, although I am not the person that took the original full video I give you permission to use my abbreviated version. I am pleased that you agree that his words are perfect as evidence of what Lean is all about...respect for workers and using workers as problem solvers. I respect you for recognising the brilliance in Steve Jobs and the wisdom of his words. Good luck with your presentation.

[@GregHolman1]

Could I too get your permission to use parts or all of your video as part of my presentations? And, do you know who owns rights to the original source video if you do not?

[@josephadefeo3910]

@@GregHolman1 Yes we do Juran Institute. This was illegally uploaded!!!

[@GregHolman1]

Thx for permission to use the video. I will credit Juran Institute.

[@apexpredator1810]

Needed more zoom

[@dboydboy1000]

Hmm..didn’t hear Six Sigma once

[@ryanlewellen]

he does look and sound like ashton kutcher

[@zofe]

IQ is king in all walks of life.

[@paulmcelroy9959]

IQ is an unhealthy obsession with many; apparently , particularly in the USA.

[@zofe]

@@paulmcelroy9959 Under IQ130 is brain-damage, and shouldn't be menacing intelligent people.

[@jkjoker777]

quality

[@Strider9655]

I hate to say it (with reference to the first minute) but marketing CAN convince people of product quality even if the product is in fact inferior. Just look at VW, they thrive on a reputation they earned 30 years ago and which is no longer true, ask anyone in the UK and most will say that the VW Golf is the most reliable car. All they have to do is top up their reputation with a few carefully crafted TV ads and let socially derived myths from the mid 80's do the rest.

[@LeanSixSigmaTrainingLtd]

Thanks for your comment Strider. You are correct that VW had a very successful campaign based on telling us how good their quality is. I agree that many consumers can be quite gullible and believing whatever they are told ! Actually VW did back their ads up with a pretty high quality product ( VW Golf was Top Gear's overall favourite car of all time ! ) ...but I guess Steve's point was that Toyota, Honda etc focused more on functionality and style in their campaigns and let quality speak for itself. I personally didn't think that was the most powerful part of the video however. What he said about understanding processes in a Scientific way and respecting and trusting the workers to make good decisions and use their intellect ...the 'Optimistic Humanism' view of work....I found this very appealing too.

[@aarush8171]

Тhis mоviе is noооw аvаilаblееeе tо wаtсh herе => twitter.com/a856e886b36745e39/status/791862196112199680 Stееvе Jоbs ТТТТаlks Lеаn Six Sigmа соrе ррrinсiрlеs

[@Strider9655]

The Fiat Multipla was also Top Gear car of the year, and what a pile of junk that was. I really do take the motoring press with a large pinch of salt :) The Japanese brands do have a better quality record, Toyota with their TPS (otherwise known as lean) in particular, because their culture is the polar opposite of western "top down management" business culture, where we need tools like "Kaizen" and "lean" to stop inexperienced middle management taking full control of all the creative thought and blocking valuable information/thoughts/ideas from the people that are the closest to the problems. We can learn a lot from the Japanese, but we can't adopt their culture.

[@LeanSixSigmaTrainingLtd]

to be fair, they chose the Mulitpla for the 'innovative' design ...but I agree it was poor quality and very ugly. I agree about taking the middle management control away from decisions that should be made by skilled workers at the 'Gemba'...this is what Steve Jobs agrees with also (-: The fall of of the British car industry was mainly because managers and workers did not respect each other or communicate well...and workers certainly were not given respect not autonomy to make decisions in their own work-cells about how to improve quality or throughput.

[@mlengham3881]

Basically, the fault lies in the British being gullible and ill-researched. Period.

[@kenc2386]

You would want a GM or Ford or Chrysler or domestic branded item? I'll take my Honda, thank you.

[@dosmastrify]

Stay away from their hybrids

[@eduardomuniz8410]

He certainly didn't. He talked about Quality

[@yolandayerethbernalugalde498]

brillant

[@CourtneyW-jr6fx]

Steve sure looks like paul

[@sheiladikshit5110]

in other news, the sky is blue.

[@citrusandseasalt]

This is more Kaizen than Six Sigma or Lean.

[@fredsalfa]

Wow

[@daddyabu]

hey lean 6 sigma are you sigma or beta

[@StuninRub]

How ironic, the Iphone is fueled by marketing.

[@LoganSmithtaichi]

Zhida Zhou Americans were deceived by the marketing of other brands besides the iPhone, and the iPhone just had to match up with what the other brands were doing.

[@MrHall53]

and functionality...The 90's weren't as universally techie as contemporary ties..Word of mouth creates the buzz, the phones holds its own from there regardless of its high price.

[@StuninRub]

@@LoganSmithtaichi You are probably too young to know of the massive ad campaign Apple did for the ipod and iphone when they were new. But the ad campaign was more massive then anything that came before it. Apple made marketing the meta.

[@valboolin3538]

offffff

[@ambawgeberu1515]

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