STIHL has awful warranty program - MS271 Chainsaw.

#FarmingOurBackyard ‪@stihlusa‬
So disappointed in the STIHL MS271. I had this saw just over a year when I had problems with it. I took it back to where I purchased it. The Service center opened it up determined that it needed replaced under warranty. Upon submission STIHL USA turned it down as user error. I didn't run the saw without mixed gas, but that is what they claimed on the denial. I will never purchase from STIHL again. I loved the way this saw ran, but they don't stand behind their products.
The whole reason I bought STIHL in the first place was that I could get it serviced locally. Didn't matter in the end. To be clear I wasn't upset with the store I bought and took my chainsaw for service. They handled the whole situation correctly. Just STIHL sucks.
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[@dsradventure2233]

Same. I bought a Stihl 271 chainsaw. Used it about 8 times in the 8 months from time of purchase. Took it in to dealer I purcgased from and they said it was a $480 repair and was the result of the fuel I used! I used their motomix...geesh..shit times and shit company. They told me the piston was shot and no compression...wtf

[@WeSRT4]

That piston looks like it was used with zero oil in the gas at some point. That's why they denied the warranty.

[@zachsheffield1325]

Their quality has gone downhill big time in the last 13 years!

[@bryansloesshillshomestead4523]

What was the issue with it?

[@FarmingOurBackyard]

Very low compression, head came apart causing gouges in the cylinder wall. Looks to me like the metal had flaws from the factory. I had less than 6 hours on the saw and some of that I had a hard time keeping it running, because it was already losing compression I now realize.

[@dujeamizic3588]

No single stihl chainsaw doesn't leave factory without testing in testing cell.This could be great chainsaw and something else is going on!

[@FarmingOurBackyard]

I previously worked for a plant that tested every unit that went out the door. Do you know what? Some of those units didn't work when the customer received them. I used the chainsaw for about 6 hours, so it wasn't broken from the beginning. I used mixed gas and was told that I didn't by STIHL. The customer is always right, even when they are wrong. That is what builds brands. STIHL has forgotten this basic business concept. I hope STIHL continues to make products, but they lost my business. I don't like to see a monopoly in any market it makes innovation stop.

[@digger0429]

Bad audio

[@FarmingOurBackyard]

Thanks for pointing it out. I'm always working to improve my process. I changed how I do my audio after this video.