Stop Buying WD NAS Drives.

[@SpaceRexWill]

Updated video diving into the warning: kzbin.info/www/bejne/oqTWaKdsd79ogbs

[@Matlockization]

I couldn't agree more. WD in all its forms is crap and has been so for the last 10 yrs for me. I'm happy to spend more to guarantee some kind of piece of mind. At one stage I was thinking about buying ECC RAM so that when the drives tank I could salvage close to 100% of my data. However it hasn't gotten to that yet. I dont care what WD say. If its happening to me then its a lot worse elsewhere.

[@KrK-EST]

All my WD drives have died just weeks after bought. WD Red a 2tb nas drive died after 1 year. My 5 yo 4tb seagate ironwolf has worked perfectly and has great performance. Never buy WD!

[@Warp2090]

No offense but you are saying "anti consumer dont buy" yet you have a macbook, apple is far more anti consumer than WD

[@Matlockization]

@@Warp2090 No I think WD is worse than Apple but WD is not anti consumer because their products break down completely and your forced to recover your data and get the system up and running again. Because WD is selling faulty products and bad quality control not manipulation, after all, why would WD cut their own throat ?

[@Warp2090]

@@Matlockization Yeah, apple is pretty bad tho ngl But yeah

[@stephensears7483]

Thanks for the update, WIll! I don't think you are trashing WD - they are trashing themselves. You are giving your audience, and all consumers, important information.

[@jsmithtraveller]

I checked my WD NAS drives and yes Big orange warning on volume 1. Status of each drive is normal so I'll be using this and temp to dictate when I replace them... for Seagate!

[@MitchellEarl]

@@talismanna Only applies to a small portion of the Synology NAS lineup. Most allow any drive you can throw in one, even ones that aren't on their compatibility list, which is woefully out of date.

[@metacob]

Frankly I read this as "We couldn't figure out how to make our HDDs fail right after the warranty ends, so instead we'll just pretend it's normal to throw them out after 3 years". Glad I switched to Seagate recently. Also I've had quite a few WD REDs fail over the years, more than even the Backblaze data would have suggested.

[@schnabox]

From what I heard Seagates Drives are more prone to fail than WDs

[@schnabox]

What was your experience @metacob

[@nixon2tube]

So you jumped from the frying pan into the fire. ;)

[@delindsay]

@@nixon2tube This, Seagate have the WORST HDD's on the market, period.

[@TopiasSalakka]

@@delindsayNah, better than WD today.

[@udirt]

A really good explanation of how a false positive alert hides the real alerts. Great job! They built their reputation for the WD Red series based off 5 year warranty. Now they're killing it.

[@okiul]

not all Red series have 5 year warranty.

[@opiniononion919]

Seagate Exos gives you 5 years as well.

[@DuckDuckDad]

Exactly. Same reason I can’t stand the check engine light on in my car, even when I know why it’s on and that it’s not a major issue. How will I know if another code for a serious problem is thrown if I’m not plugging in an OBD reader every day? This is ridiculous, and, all of my 3 year old WD Red Pros in my Synology NAS just went into warning mode last week. I couldn’t figure out why because diagnostics shows everything is good. I definitely won’t be buying their drives anymore if they don’t fix this, and maybe even if they do because they audacity to do it in the first place. They’ve lost the trust of their customers, or this one anyway.

[@jonidimo]

I am an IT technician, working for a company repairing computers, servers, and maintaining networks for other businesses, including banks and customer service centers. In my personal experience, 90% of the computer and laptop issues that come in for repairs are related to the hard drive. And out of these, 99% of the drives are the WD Blue ones. The most common failure I've encountered is with the WD Blue 1TB. Interestingly, I have also experienced this issue with my personal desktop PC and two notebooks over the years. Around six years ago, I built a TrueNAS server (formerly FreeNAS) and initially installed two Hitachi Ultrastar 7K4000 4TB hard drives. I also equipped my personal PC with the same Hitachi drive and added a Samsung 970 1TB NVMe drive. Surprisingly, I haven't encountered any issues with these drives on my server or personal PC. It's truly incredible how WD performs in comparison. I will no longer recommend their products, not even to my family or friends who frequently seek my advice on purchasing hard drives. Thank you for sharing your experience; I thought it was a problem unique to my region (I'm from Argentina). It's unfortunate that Hitachi is now a part of WD.

[@Wagoo]

The old Hitachi drives are incredible. When WD bought Hitachi, then Toshiba set up shop in the old Hitachi factory Model Family: Hitachi Travelstar 5K500.B User Capacity: 160,041,885,696 bytes [160 GB] 9 Power_On_Hours 0x0012 001 001 000 Old_age Always - 107684 12.3 years powered on and still rocking

[@wanyelandy8847]

You are fortunately enough NOT to use Seagate 7200.11 hard drives, they are trash. All my 5 HDD of them failed with 3 years. WD 1TB is SMR, which is trash. I will always go to WD's dat center line like HC530/HC550/HC560, they are PMR and the lowest rate of failure rates.

[@Wagoo]

Backblaze do indeed still publish stats on their drives a few times a year. They’ve also started one for SSDs although they seem to have an odd selection of those so far (eg. no Samsung yet)

[@jonidimo]

​@@Wagoo I think the best SSD nowadays is the Seagate Firecuda 530.

[@elijahnoah]

Agree. I used both Seagate and WD. My Seagate died on me at 5th year. While WD Blue died on me after just 1yr. Its ridiculous. WD Black so far so good tho.

[@SurfSailKayak]

There's more to this story. Synology started marking any drive as warning if you aren't running synology drives in your Rackmount NAS. Beyond dirty and just unfortunate... Seems like WD was encouraged to play similar games based on what Synology was doing. Honestly, it's the exact opposite to what they should be doing... becoming more open. Synology should sell their OS... Not lock down like old enterprise hardware used to.. They whole beauty of the Synology lineup was great software with all the features for everyone... at a decent price since linux is doing most of the heavy lifting here.

[@TheBillclark2]

Exactly...people should dump Synology and go-to qnap or unRAID.

[@coolcat23]

@SpaceRex How anti-consumer is that behaviour from Synology? Yet you are not dumping them, are you? I support your stance in principle, but I think you are using a double-standard here. Only three WD models have the issue you reported and who knows who (WD or Synology) was pushing for it? Other manufacturers tried selling SMR drives as regular drives as well; it was not just WD. I agree with naming and shaming companies, but it seems you are not using the same standards for everyone.

[@marcopaolini3478]

@@coolcat23 To me, too, it seems like WD's "revenge" specifically against Synology and its small group of officially supported drives by them. Unfortunately it seems to me a short-sighted behavior from both companies: up until a few months ago I was practically sure to get a new Synology NAS, but since I have a lot of "old" drives that I want to use coming from my current / previous NAS (WD and Seagate), but NONE of them are supported by Synology sorry, but I switch to QNAP. I still have two very old QNAPs (TS251A and TS210) that still work, without problems, and with any disk (the TS251A even has two 14TB WD RED Plus inside). As a customer, I demand that I have the choice to purchase the HDs I want.

[@carltaylor1497]

@@coolcat23 I love my Synology NAS Boxes (Have 3 of them). But I am extremely annoyed that they don't validate any RAM or SSDs other than their own over priced (3 - 4 times the price of similar non Synology branded), versions. It's not like they manufacture any of it. They just stick their name on it and mark the price up by 300%. Ridiculous!

[@bigpoppa1234]

Synology will never sell their OS because it would kill the company.

[@kychemclass5850]

I agree, If they didn't want to 'fear people' into buying a new drive, the 'warning' could have been: "Note: The HD has accumulated 36 months usage". A subsequent analytical report to assess any relevance to the 'warning' could also have been given. Well done for highlighting this.

[@savrip]

Thanks for highlighting this. I knew of the previous WD issues, but during my recent 1821+ build I went with a pair of WD 16tb drives. This is about the same time I found your channel. I really enjoy your channel and one of the few I ever end up commenting on. Due to my mistake during adding drives (I wish Synology's RAID calculator told you what order the drives need to be added) I needed to purchase another 16tb drive. It was only a week later, but the price had increased $50 for the WDj drive. It was time-consuming, but the logical option to purchased 3 16tb seagate drives and started to replace the WD drives and rebuild raid until I was able to get the previous 2 WD drives out, then returned them. I hated having to do it, but after this video it confirms that it was something that was worth the time. Thanks for your hard work in making these videos!

[@4ntig3n]

I just wanted to say thank you for writing a good description. It really means a lot in a world where everyone is vying for watch-time.

[@SpaceRexWill]

Update: Looks like not all WD drives currently support the test: kb.synology.com/en-us/DSM/tutorial/Which_Synology_NAS_supports_WDDA Update2: Looks like Reddit found how to disable it via SSH (disclaimer, I have not tested this, do so at your own risk) www.reddit.com/r/synology/comments/13uyk41/comment/jm441a0/?context=3 Update3: Looks like QNAP is including same WD Device Analytics in the most recent update. I have been unable to test, but from the description in the change notes it looks like it may have the exact same issues with WDDA drives: www.qnap.com/en-us/release-notes/qts/overview/5.1.0

[@Mae-nr7wr]

these NAS channels needs to address the 108 TB limit on synology, its becoming a big problem

[@rbrought]

My 14TB WD Red Pro doesn't seem to have the WDDA settings either on Synology.

[@McMurdo]

Thank you for the video and posting this update.

[@terryleasa161]

Ah, My drives are too little. :) 4tb

[@Jays1ndone]

Only ones affected are below, doesn’t look like my Red Plus 10TB isn’t Red™ Pro 12 TB WD121KFBX - 68EF5N0 Red™ Plus (formerly known as Red™) 12 TB WD120EFAX - 68UNTN0 Purple™ 8 TB WD82PURZ - 85TEUY0

[@joshc44]

I don't see how they could think this will have their desired effect of moving more drives in the long run. If I had a bunch of WD drives that all went bad at the same time and I didn't understand why I would immediately go out and buy anything else not more WD drives. Then even if I had it explained to me by WD that they aren't failed they are just reaching the end of their expected life, I would still switch because they are tassetly admitting their product sucks since they think it can't last more than 3 years.

[@DougEvans]

This is very useful Will! Thank you for watching out for us, your audience. Bummer is, I've got 2 NAS systems with a total of 8 WD Red Pro drives. It only saved me a few pennies over going with Seagate Iron Wolf drives. No warning yet, but it's only been 18 months. Really appreciate your work!

[@raven4k998]

ssshhh don't listen to him buy as many WD red nas drives as you can🤣🤣🤣🤣🤣

[@stevenw.1102]

So glad I stumbled on this from your page. I ordered two 10Tb WD drives during cyber week and was getting ready to install and setup my NAS. Instead I have a return label ready to go and two drives coming from Seagate. I know this is an older video and maybe it's been reconciled by now but it's not worth it to take the chance. Thank you!

[@MM3RTH]

Thanks Will, i am afraid this sort of behaviour applies to software as well with yearly updates where you are just paying for bug fixes under the guises of new features. Glorified beta testers is that what we are, and loyalty has gone right out with awful upgrade prices for your loyalty. Keep up the good work. You are appreciated.

[@shahrilamrias]

Oh we already are. There’s a lot of software out there that releases major version every year and want user to pay to upgrade to v4 v5 v6 or whatever. Guess what? Quite a lot of these “major” releases are not that major 😂

[@momaaytah6269]

Very strange, I have 8TB Red Pros bought March 2023 and I don’t see the option to enable/disable.

[@JamieWhitehorn]

I used to buy WD Red drives, but after getting caught by the SMR debacle, I voted with my feet and bought Seagate Ironwolfs when I was kitting out my new Synology. So glad I did 👍🏻

[@HR-wd6cw]

Just so people are aware, the SMR CMR thing is not specific to WD, as companies like Seagate also use the SMR technology. Some drives from WD (some of the new WD Pro drives) are CMR whereas some of the cheaper Seagates are SMR, so it really depends on the drive's use, but is not specific to WD.

[@JamieWhitehorn]

@@HR-wd6cw true, but as far as I am aware, Seagate didn't incorporate SMR into their Ironwolf NAS drives, whereas WD did.

[@stangtennis]

@@HR-wd6cw The problem was not (only) that they used SMR, the problem was that they did not tell their customers! They tried sneaking it in through the backdoor even though a lot of their customers got big problems because of it. And they took a premium price for a sub-standard (in NAS) product without informing. Seagate and other has not (as far as I know) done this...

[@dazztee]

if you buy 8TB or above they will have correct platters , i was lucky with my 3tbs an 6tbs having correct platters as i bought them before that stuff happened, (correct models no's)

[@dan8t669]

@@JamieWhitehorn Not only did Seagate label SMR drives as NAS drives, they were also the first on the market with SMR. I remember it vividly, because I almost bought them. But because most people buy WD, no one paid attention to Seagate.

[@LBP-w8e]

I appreciate your videos, and your attempt to warn your viewers of potential issues. However, it appears since you do not have WD drives on your local systems, the advice you provided in this video could not be verified. I have several customers using WD Red, WD Red+, and WD Red Pro drives on a variety of Synology platforms. After watching this video, I attempted to modify the setting you encourage to be turned off (WDDA) and was unable to find the setting where you mentioned or anywhere else on any of the Synology NAS's I administer. Interestingly, where I had installed Seagate Ironwolf drives, the option to enable/disable a unique Ironwolf Health Management (IHM) is found in the Synology Storage Manager - HDD/SSD - Health Info. None of the WD drives show any such options (only standard S.M.A.R.T.) on all of these NAS models (RS815+, DS916+, DS918+, and DS1618+) all running DSM 7.1.1-42962 Update 5. Perhaps some different combo of WD drive, NAS model and DSM will show the elusive WDDA setting, but nothing is showing on any of the systems I administer. I have WD Red drives spanning 4 months in service up through 7+ years, and none show any warnings. So far I have had excellent success with WD drives. Even when I did get a batch of SMR drives a few years ago, WD exchanged them free of charge. BTW, it was one of your videos I watched that clued me into that issue, so thanks again! It is troubling to hear of possible corporate stupidity popping up in their newer drives, If there is a way to bypass WDDA, or verify that it is a looming problem in particular drives manufactured after a certain date, I would love to know. Thanks.

[@Xraj007]

I have DS418. WD40EFRX and WD60WFRX doesnt have this option also

[@Evertb1]

As a FreeNAS/TrueNAS user and also owning a couple of Synology NAS devices I always have promoted the use of WD red drives. But since the SMR scandal a couple of years ago WD is not for me anymore. And I certainly don't advise anybody to use them. WD does not deserve loyal customers. And you are so right about 3 years being nothing for use in a NAS. I always buy drives for a NAS for at least 5 years use.

[@SmallSpoonBrigade]

That is bad, but it's gotten extremely hard to find decent drives in recent years. I've had so many drives just inexplicably fail when they shouldn't fail over the years that I just keep switching brands, and given how few companies even make drives, it means looping back to ones that I've previously blacklisted.

[@dfloper]

Even with all the red flags i still found WD to be the most reliable hdd at present.

[@DJRonnieG]

I don't really maintain any brand loyalty anymore, but instead I use a variety of brands. I do have some preferred brands and product-lines so it's not like a complete random hodgepodge. In theory, if I only bought one brand and one model it would open me up to a potential cascade failure. Like if a group of drives were manufactured on the same line, and were in the same batch... they might all share a common defect that causes failures at roughly the same time. This would be undesirable during rebuilds. So a little variety could help to hedge against that sort scenario.

[@neoasura]

@@dfloper Me too, my WD Red drives are still going fine after years, and I haven't had to replace them yet.

[@meXoBER]

Went with HGST. no failures till now.

[@katrinabryce]

There's only about 2.5 companies now: Seagate Western Digital + Hitachi which is part of Western Digital, and Toshiba whch is also sort-of part of Western Digital.

[@richardlyon67]

Thanks, Will. I stopped buying HP printers years ago when they started monkeying about with the firmware to try and make us buy their refills. Now I've stopped buying Western Digial drives.

[@ahmatrizki5154]

I thought just me, about hp printer😅

[@johnm2012]

Don't forget that there's still a third player in the hard drive market. If you can get them, Toshiba drives are well worth considering.

[@progenitor_amborella]

We can only home Framework makes a printer one day, haha. Their ceo said they get asked that a lot.

[@JasonKaler]

HP's always been the first to employ anti-consumer behavior. Now they want to make home printing a subscription based service

[@TheMack]

Agreed. And HP's scare tactic is to tell the customers that third-party refills can can contain viruses that may spread across the network. Well, how's that for bad marketing. HP can keep their virus-printers and I'll go for another brand.

[@johnh1353]

It's the never ending battle every engineer that works at a medium to large company goes through, the tug-of-war between product/sales and engineering ... of course this concern was probably brought up by engineering staff but whomever is at the top of the ORG chart thought otherwise ... we'll see if this gets corrected or not

[@pilotbum]

So who’s left? Seagates drives are worse. I’ve had numerous seagate failures but never a WD failure.

[@mso]

Samsung

[@Djabberrr]

@@mso Haha, good one

[@MP_7]

Toshiba?

[@RingwelskiJacek]

I use seagate ironwolf nas drives personally.

[@merlin6R]

I'm here today because my Seagate drive has failed while the older WD drive is still working with 0 bad sectors. I'm still buying WD as the fact is, they're simply the most reliable... Fact.

[@Lafue108]

I have two WD RED NAS drives WD20EFZX in my 2 bay synology DSM 7.1.1-42962 Update 6 and when going into the storage manager, there is nothing to disable the feature like you mention in 8:29.

[@samwight]

Absolutely insane. Was thinking about purchasing some WD Reds for my first NAS but I guess I'll be sticking with my Seagate Ironwolfs.

[@Mae-nr7wr]

few years ago WD tried sneaking in SMR drives on their red line, i never bought any WD after that

[@michaelpearson9]

Just buy iron wolf so much better

[@coolcat23]

As long as you are not buying one of three WD models that are affected by this warning issue, you should be good. Other manufacturers have their issues as well, I don't see any support for the "black sheep" theory put forward here.

[@mil3k]

​@@Mae-nr7wrIt took me a month to find a supplier who sells non SMR WD Reds. But still at first time I received SMR disc. I he'd to complain and send it back to receive correct one. And still this disc died in less then half a year. Swap to Iron Wolfs and didn't have any problems.

[@wanyelandy8847]

Simple, all WD over 8TB are all CMR. You should definitely buy Helium models like 14TB+. WD HC 530/HC550/HC560 are quite good drive, low temperature and super reliable according to BackBlaze's data center disk report.

[@RoguishlyHandsome]

I have two WD Red Plus in my Synology and this setting is just not there.

[@clmims100]

I had been burned by Seagate many times over ten years ago. I have used Toshiba drives in many builds and while a little noisy they have not failed in six years. I switched to 4 12 TB Iron Wolf drives to up the capacity in my NAS. No noise and no errors.

[@awesomeferret]

Am I the only one who finds the noise genuinely appealing? I view Toshiba drives being loud as a plus.

[@TheHighborn]

wait aren't Iron Wolves seagate?

[@Grimx0000]

​@@TheHighborn Yes...

[@GeoffRiley]

Thankfully my four WD Red's were all bout before 2019 so don't have the WDDA garbage built in… they've also been in constant use for almost six years with (touch wood) no bad sectors showing at all so far! One of the four, however, is an odd one, it lists as a WD4004FZWX whilst the other three list as WD40EFRX. I've just been checking the compatibility list at Synology and see that the former isn't on the list. Is this likely to be an SMR drive slowing everything down? I've been cussing the wiring all this time, I'll be naffed off if I've been sold a pup in the lot. How do I tell if a drive is SMR?

[@Tugela60]

WDDA is not available for all WD drives, and is not available on Synology NAS boxes from the 22 series on, so this is probably not an issue for most people. It does not show up on my NAS boxes for example.

[@RagnarRipper]

When a person who is usually super chill and just being positive in their videos is pissed, you know something went VERY wrong and their reason to be pissed is more than justified. I really dig your videos and this video is super valuable to inform people who even are not using Synology.

[@HR-wd6cw]

But isn't DSM part of Synology's NAS software? If so, is this really WD's fault, or would Seagate drives trigger the same thing). In non-NAS applications (I run a PC that acts as a NAS with a RAID card but is basically a computer that runs a regular OS, and is used for home file storage) I have not run into this, so it's likely related specifically to DSM in the NAS boxes.

[@coolcat23]

DSM is Synology's NAS software. They could just interpret the information from the hard drive differently. It's Synology that turns the information into a problem, not WD, AFAIC.

[@kasi7777]

I also have WD Red drives. My oldest one is a 4TB, still in use and has 65263h power on, it will report a warning soon, because the is 11% left (11 Points out of 100). My newer ones are 8TB, 51247h but it has 93 points left. And my newest ones are 14TB, 27116h PowerOn, and 97 points left. So I don't have warnings cause of to many hours on, but I see that the threshold is set differently from model to model.

[@RJARRRPCGP]

Yours, looks faulty. HDDs aren't as write-limited as SSDs. With SSDs, it's based on cumulative data writes.

[@kasi7777]

@@RJARRRPCGPYes, I have no fear because of it. Now it shows 71227h, and 3% left.

[@DavidM2002]

Maybe they aren't doing this to get us to buy more WD drives. Maybe the message is WD acknowledging that their drives are crap and the 3 year warning is based on their own testing. I've checked both my Synology and my QNAP and see no way to turn off (or on) the WD tests.

[@don_cc123]

My Synology DSM doesn't seem to have a way to change the WD test either.

[@tbareham6241]

great video with one glaring ommission from a non techhie viwpoint, what do you recommend then?

[@jrfjosh]

Important info about WD drive analytics: WDDA is only available on DSM 7.0 and above, and only on specific Synology NAS models released before the 22-series. And only drives that have WDDA are 12TB and up red pro and red plus, and 8TB and up purple. Luckily I currently only have 4TB red pro drives and they are not affected by this. 😅

[@webmail4]

Your information and clarification is very helpful, thank you.

[@wpattison]

Ahh interesting - explains why I'm not seeing it. Thank you.

[@SpaceRexWill]

^explains the chaos with which units have it

[@sr71ramjet44]

Wait, forgive my confusion but are you saying that I’m not effected if I have the 8TB Red Plus? I’ve had various WD NAS drives for over 20 years. I really like my DS920+ NAS and stayed with the WD drives but if these are an issue in the near future (currently showing normal) will switching to a Seagate one drive at a time work? Thanks for the heads up!😊

[@JoelFabiani]

I have four 16Tb WD161KFGX on a DS920+ and I don't see WDDA (running latest DSM). Based on your information I believe I should be impacted right?

[@sanguineel]

I have never had a home use hard drive go bad. Ever. These electronic companies need to be smacked with fines and regulation.

[@raycollington4310]

This is public service broadcasting. Thank you Will

[@tbone9405]

Thank you for this content! It helps as I was wondering why so many of my drives have warnings. Have spent a lot of money replacing them.

[@davidwensboposaric5498]

Thanks for an important update! Guess there is going to be a lot of refurbished WD-drives on the secondary market - "Hardly used high quality drives for your NAS, only 3 years old...".

[@royalexander5437]

My linux ZFS RaidZ2 will grab those 3 year old drives and do as it pleases with them. Never commit to one of these premade nas, lazy.

[@MikkoRantalainen]

7:10 The important point to notice is that AFR doesn't meaningfully increase for 1 year old drives vs 7 year old drives. Having a hardcoded S.M.A.R.T. warning appear on 3 year powered-on time is either bad firmware or they're using known bad caps in the electronics which detoriate in known calendar time.

[@philrod1]

Good point. If a drive is still fine after a year, it's probably going to be fine after ten years.

[@MikkoRantalainen]

@@philrod1 HDDs have failure rates surprisingly close to Poisson distribution even thought there are multiple mechanical parts which should make it more like natural distribution. That's why you should always create backups: it doesn't matter if the drive is 1 year or 8 years old, it can fail without a warning. And SSDs seem to fail every time without a warning. HDDs sometimes started to make weird sounds before failing but I think that's pretty rare nowadays because the mechanical parts are manufactured with such a fine tolerances so the PCB components start to become the weakest link even for HDDs.

[@judgementalmedia]

Thank you Will, valuable information. Happy that the CMR/SMR debacle of WD already made me chose to go with Seagate drives. With this video I am extra happy I did. Keep up the good work!

[@microdesigns2000]

Wasn't Seagate also shipping SMR IronWolf drives? I thought they were both guilty.

[@mttkl]

@@microdesigns2000 As far as I know no, Seagate claims they never made IronWolf drives with SMR. I think they just weren't open about the recording tech used on their drives (they have a comprehensive table on their site now)

[@SocialWorkProfessor]

​@@microdesigns2000 Seagate explicitly stated that all their NAS drives are CMR.

[@wanyelandy8847]

Any WD NAS drive over 8TB is CMR, under is SMR. I only brought 14TB WD NAS external drive and shack them. They are cheap and actually it is actually a WD Red/RedPro, very reliable so far, helium, low temperature and very durable. Seagate's reputation has been ruined on me as all my 5 Seagate 7200.11 all gone within 3 years of time. All my 4 WD Hitachi 4TB runs Raid0 perfectly for multiple years. According to the BackBlaze report, Seagate hard drives have much higher failure rate than WD/HC series in general. For data, reliability is most important, the time for data recovery is too longer and error prone.

[@carltaylor1497]

I have 4 18TB WD Pros in my recently build DS1821+. I don't seem to have this "WD Analytics" option in the settings on my device? Maybe they removed it with DSM 7?

[@AWOL_ODST]

WD Red drives in my Synology do not currently have the WDDA option. Will keep an eye out, thanks for the heads up. Very shady WD

[@moobox]

Same here

[@michal_szymanski]

Mayb this problem exists in DSM 7.2 ?

[@leexgx]

Usually only available on 12tb and higher wd red pro (and needs to be 22+ nas models I believe) yet my Synology 1812+ can use Iron wolf health report on supported models of drives

[@JackBanka]

Same

[@JoelMyaer]

Same here, no WDDA option on my 2 WD Red drives

[@N.A._McBee]

I have two 8-slot Synology NASes. One was equipped with Toshiba HD's, the other one with WD's. ALL of the WD's died prematurely after one or two years, whereas the Toshibas ran for more than a decade and do so up to now.

[@LeoNNanoC]

Hi Will, thank you for your video. However, I need some help. You see, I have a DS720+ with a 12TB WD Red Plus hard drive. After watching the video, I looked for the WD Analytics option in the storage manager to find out if it's enabled or not, but I couldn't find it. Is there any other way to know (without having to wait for 3 years) if the WD Analytics option is enabled? And if it is enabled, is there a way to disable it? I appreciate your assistance in advance.

[@richardrodgers1009]

Same here; nothing in DSM 7.1.1 Settings for my DS1821+ filled with eight 16TB WD Red Pro drives

[@cosmickatamari]

Is this still current? Wondering if they rectified the problem.

[@mitchellsmith4601]

Will, we have been using HGST drives for years, but after WD bought them, we began using Iron Wolf Pro drives. We’ve been using them for three or four years in our Synology, QNAP, and TrueNAS systems and have been very pleased.

[@didierhubercoachingconsulting]

Thank you Mitchell. Can you say what capacity you use? and what the noise level is? Noise level is a big consideration since I use my Synology NAS in our primary residence.

[@drabberfrog]

Does this affect truenas core? I have truenas check smart data fairly often and I've never even heard of dsm.

[@SpaceRexWill]

unless trueNAS adds the WDDA test it will not

[@wattfource]

Nice update! I've had amazing success with a 250TB array with WD Gold drives but will be preparing for budget adjustment if problems arise next year @ 3yr mark.

[@frankfix247]

As I wrote earlier, just wait till you pass the magic 40k hrs (~4.5 years) mark.

[@vi_EviL_iv]

Yeah I've had bad experience with my PR4100 nas cloud storage. I got the blue light blinking since the firmware update. Seems I will start using seagate until they mess up.

[@Gigaloader]

Considering how may users they left hanging with major security issues of their WDmycloud storage......I'm not surprised. Trash.

[@michal_szymanski]

I think that Synology should handle this situation in DSM in different way, maybe they prepare such fix or maybe such fix is in 7.2?

[@Jzemb]

Hi . Can you please help me answer this. to save money I purchased - Seagate (Recertified IronWolf Pro 18TB Enterprise NAS Internal HDD Hard Drive - CMR 3.5 Inch SATA 6Gb/s 7200 RPM 256MB Cache for RAID Network Attached Storage (ST18000NT001) - Its installed and when I am using the HDD. I hear not just spinning disk but scaping, thumping heart beat sound is that Normal or is it because of Recertified possible? as normally this is not what I hear on a regular PC with HDD. Thank you

[@kien9350]

"Me just bought 2 WD NAD Drive yesterday" SpaceRex: Stop Buying WD NAS Drives.

[@moo5003]

What should I do if I cannot find this option with the advanced settings?

[@DaystromDataConcepts]

I've always been a "WD man" for all my hard drive needs over the past 30 years. WD was always my "go to" choice. However, after the SMR scandal with their Red range of NAS oriented drives, I voted with my wallet and replaced all four of my WD Red's with Seagate Ironwolfs. For me, it was a matter of principle. If WD could stoop to such a business practice and not tell the paying public, especially on drives consumers typically spend more on for 24/7 NAS operation, it was a step too far. WD are good drives, very good drives. But I'm not going to reward WD with my business when they continue to employ such anti-consumer business practices.

[@megatech1966]

How do you turn it off on a QNAP nas

[@rightwingsafetysquad9872]

This could be partially forgiven as laziness if they fix it quickly, bur coupled with the SMR deception, it's pretty clear WD has taken an anti-consumer mindset in management. Even if other products remain high quality, we must not buy anything from this company. Not just to punish them, but because we can't trust them.

[@dmitryponamorev8842]

Fine. But then what brand do you recommend for NAS? Seagate?

[@blkspade23]

See I was ready to give up on WD after the whole SMR debacle, because I too generally refuse to support anti-consumer behavior. The problem is, the only other option is Segate. I've been relying on WD black drives that I generally have bought in pairs over the past 20+ years. I've also specced out components for family members computers where they've gone for the Segate drives. Not a single Segate has lasted as long as a WD I've used. I retired my 1st Gen SATA 80GB drives before they failed moving to 1TB WD blacks that had 10years of power on time before I replaced them. Now I'm using 4 6TB WD blacks in truenas. I can deal with slightly lower performance or a lacking feature set or ecosystem to not support other anti-consumer companies. DATA is irreplaceable, and stupid expensive to recover. I came so close to picking up some Iron wolfs after the SMR thing, but it wasn't worth the risk to me. Segates have the highest failure rate in the industry, and I personally experience them failing far too much for them to get my money. I've also worked in IT just as long and see them failing the most. Every one of my WD drives has outlived its usefulness.

[@carltaylor1497]

Same here. Stopped using Seagate drives in my system builds over 10 years ago. Still to this day clients with 3rd party system not purchased from me that have hard drive failures are often Seagate and rarely WD.

[@aelidrissi3584]

Same here! I've seen too many Seagate failures and never a WD. Although I am completely against WD in this regard. A NAS drive with a 36-month lifespan?? Are you kidding me? Put it in CAPS LOCK on the box then... Morons!

[@fookingsog]

I concur on WD being a good company otherwise!!! ...and when WD bought HGST that was a pretty smart move!!! I can't tell you how many HGST HDD's I've recovered from copy machines I scrapped...IDE & SATA and still working too!!! Just curious on how much influence WD has had on HGST techwise?!🤔

[@AFiB1999]

Thank you for the heads up! I was planning to upgrade my four disks, so I will definitely keep that in mind. Are the Iron Wolves good? I've heard some concerns about their noise levels.

[@alessandrozigliani2615]

I used to think so. But I had a lot of problems recently on my backup nas with ironwolf 4tb drives, so I switched to Toshiba n300 and mg08 there. Besides I am in the process of substituting with 8tb drives so. Problems were sudden smart errors - reported uncorrect - that went away by doing repair with seatools and then the drives are still working perfectly in another nas so it seems bad firmware as they don't have any bad sector or anything, no errors in the pool whatsoever. Weird. I also ruled out cable problems as the errors never came up again. But I won't have any errors whatsoever in my backup nas. So I am still buying some wd red plus but I love to mix models from different companies and also within the same vendor to avoid being fucked by one wrong choice. However I am using a custom build truenas system and not synology, so this problem does not affect me much. It is still a bummer.

[@coolcat23]

Warning consumers is good. However, the issue you uncovered affects three (3) drive models only. There is no need to advise against a whole line up when three models are affected only. Perhaps there is a good reason for why these three models issue that warning? Why is Synology making a Warning out of this, instead of a notification? Isn't Synology partially to blame as well? I also get that you are against anti-consumer behaviour as a principle, but WD weren't the only company trying to sell SMR drives as regular drives.

[@wanyelandy8847]

Actually, only 3 models(WD Red/Pro 12TB and Purple 8TB) are affected, not the whole WD Red/Pro line. More like an attempt from Synology with WD's testing support.

[@tom3f]

I have two WD Red 4TB drives in synology but i don’t see possibility to enable/disable this WD tools. Does it mean i am not affected by this? And recently I had very good experience with WD customer service while replacing warranty unit I was not able to return. I really think from this experience that they do really good job (at least customer service).

[@PrinceLX]

Yet I’ve had nothing but trouble with customer Iron Wolf drives… I get they’re all mechanical and prone to failure, but WD have been significantly more reliably in my own anecdotal experience.

[@carltaylor1497]

Same here. I stopped using Seagate drives a bit over a decade ago as I was seeing many more failures in them and any other brand that I had seen in client's desktop computers (I only build my systems with enterprise level drives). I have been using WD Enterprise level drives since then and have had practically zero failures.

[@jonspoonamore3721]

Long time Network/System Admin since the early 90's. I've had like 3 WD drives fail in the past 3 decades. WD just has the best track record... PERIOD!!! I stopped using Seagate drives in the mid-2000's. In a server environment, Uptime is KING! If you don't do your research before deploying new hardware, you will get bitten every time! If you don't test before deploying new hardware, you are in for a rude awakening and possibly job loss! Someone always harps on any given company from time 2 time. It's up to you to decide if the info/rumor is something you need to deal with. If you need to see why you should stop using Seagate drives.... Just watch the Linux Tech Tips Page for their RAID Server builds. Seagate was sponsoring them. Linus had to rebuild that server several times because of bad Iron Wolf drives. They were brand new each time!!!! Just about every WD drive I have ever used in my lifetime has lasted at least 2 years past their warranties. Recently.... On a non-important home media server, I had several WD Green drives last just over 7 years before they started to fail. They ran 24/7 and were not Enterprise Drives!!!

[@Wannes_]

Same here No confidence in Seagate at all - the one drive I bought from them in years, was DoA (I buy my spinning drives at a big, physical store so they aren't trashed around during shipping)

[@massimo79mmm]

same here. do you want to abandon wd for seagate? awesome move 😂

[@dfloper]

I had the same experience Iron Wolf are not long lasting and i don't trust them. WD RED Pro very good success with them.

[@tariqalbedwawi8613]

So what is the best for video transcoding or streaming ?

[@SmurfHunter]

Imagine if cars permanently had a check engine light at 50,000 miles

[@billsugden]

Well, that's nice to know considering I just bought two 20 TB. Nat drives from Western Digital. However, the drive I bought on the box says under warranty for five years

[@philg3914]

If I already had WD, these drives becoming in a state that makes them unusable, will just make me buy another reliable brand that doesn't do this. Thanks for the heads up on WD and Synology. Two brands that have made the "DO NOT BUY" list

[@MrPatateHead]

Seems like WDDA isn't in Synology anymore. I'm setting up a new system right now and it's nowhere to be found.

[@fran2911]

Literally losing lifetime customers over a couple of bucks

[@dvr1337]

Is it some extra software? Or how do i enable the analytics

[@geoffc7941]

Hey Will, thanks for the heads-up! And also for the link from Synology. @Stephen Sears is right, they are trashing themselves. I'd be OK with them telling the user their warranty has expired. That's a whole lot different than saying "WARNING" and all that implies.

[@nweasels]

Question from the back of the class, would this potentially fall under deceptive marketing practices, as flagging perfectly good drives as being in a warning state just purely due to runtime alone could be considered to be: "a representation, omission, or practice that misleads or is likely to mislead the consumer. An act or practice may be found to be deceptive if there is a representation, omission, or practice that misleads or is likely to mislead a consumer." Also, I'm not saying it's Rico.... but it seems from my ley man's perspective to be a racket of some kind.

[@idontnodouno]

Thanks - they also had an email leak of all personal details of customers who bought on their website - that happened a couple of month ago.

[@SpaceRexWill]

Yeah, they got completely hacked a few months ago. The WD cloud NAS units they sell could not log on for a few days

[@Anamnesia]

If I can ask just one question; *_Which RAID array did you set up your WD NAS drive(s)_* ??? RAID: 0, 1, 5, 6, 10, 50, 60 ???

[@ISCMfoundation]

Thank you Will. WD should thank you for this video; an opportunity for them to significantly improve.

[@stevenwaldstein2249]

Thank you. What do you do in QNAP or OWC?

[@ROFLMAOwithExtraCheese]

WTF the Red Pros come with a 5 year warranty.

[@SpaceRexWill]

These were with Red Pro’s, but they may have been sold back when there was a 3 year warranty on them

[@terryhopkins8059]

When setting up a 5, 6 or maybe 8 bay Synology NAS for home use mainly for photos and video, (I will be using Seagate Ironwolf drives), what size drive would you consider the most reliable drive? I'm thinking, and maybe I'm wrong that when drives get real big they can loose some reliability.

[@IanButterworthyyc]

It’s always best to have a mix of dries from different manufacturers, so the same bug doesn’t kill all of them at once, or this kind of vendor obstreperousness.

[@roychongg]

This comment is so true. I always stagger and buy different drives nowadays after I had a batch of Seagate 1TB Barracuda drives fail on me all at once around 2010.

[@teamground0229]

I learned a new word - obstreperousness!

[@wanyelandy8847]

@@roychongg In addition, ST 3TB/4TB Barracuda 7200.11 are also trash. Experience from my past experience.

[@explorewithgeoff]

In the next week or 2 I planned to purchase a WD Red Plus 12TB. I already have one inside an external drive, and it's so quiet that I looked into which drive it used and found it was the aforementioned model. I'm aware of WD's previous "issues" regarding SMR and CMR and that did put me off the brand, but now with this latest thing I'm questioning my recent decision. The alternative is a Seagate IronWolf or IronWolf Pro, but I keep reading that they're not as quiet as the spec sheet suggests, especially when seeking. I really want as quiet as possible and need it inside my case so I'm not considering a NAS for now. So now I'm unsure what to do. Why can't these companies just be honest and open for goodness sake?

[@nssSmooge]

I read that 12 TB and above Seagate are quite, as they should be filled with Helium and not air.

[@explorewithgeoff]

@@nssSmooge I have bought the WD Red Plus 12TB since my post. It is almost silent inside my case. I would have preferred Seagate but the WD seemed best, and cheapest, that had the lowest reported noise levels.

[@Housestationlive]

maybe you should try tou couple western digital drive with western digital nas?

[@ibendover4817]

ffs missed out on an insane ironwolf deal because I was waiting for wd drives. Wish we could just drag these greedy CEOs out to the streets and publicly flog them. Getting decent brands pulling random crap like this.

[@agw5425]

So buying used WD red drives marked as warning should be fine if you don´t care about the warning and just want a cheap external storage drive?

[@jp-ul3iv]

where do you buy your shirts?

[@mrkeeny]

Apart from anything else, I couldn’t deal with seeing the warning on all my drives, would feel compelled to replace just to cope with the OCD

[@samshingler8186]

Just a QQ - if I buy a Synology NAS (Lets say DS223) and buy Seagate IronWolf HD - would you recommend this? It would be for a personal set up

[@ThemeParkDelight]

Thanks for the warning, not you WD

[@kharkiv4life]

Thank you, what other brands do you recommend now?

[@Devo_gx]

Now they're going to offer a "Red Ultra" drive that won't have the warning after 3 years (that's what they eventually did after being called out for the Red SMR drives)😊

[@davidapp3730]

Just ordered a Synology DS 723+ with WD Red drives for home use. Not sure if I should order Seagate drives to set it up. Wish I had seen this video 2 days ago.

[@WestSarly]

that's pretty ironic about anti-consumer behaviour as you're using apple products

[@Jtstien]

This comment is annoying.

[@fran2911]

Not defending Apple, but you know what you're buying when you get an iphone or macbook. Although I learned firsthand that Apple's security is shit.

[@revealingfacts4all]

I have WD RED drives in a Synology NAS and don't see that option. But my drives are purchased sometime in 2018 so roughly (as of this post) 5 years ago. Any idea when this was added to their drives? Curious if the WD drives I have pre-date this practice. EXCELLENT video, thank you for keeping us abreast of this.

[@DragonByte79]

I bought a Western Digital Red Plus as my first drive. After two weeks, I purchased another Western Digital Red Plus, but it had an HDD failure (high vibration and inaccessible). Okay, then I replaced it, and the next drive had an HDD failure (sounds wired while spinning up and inaccessible). So now I don't know what brand and model I should buy. Synology drives are very expensive; are they worth the price?

[@Archigreg]

Hi all and thanks for video! Access to my WD My cloud NAS (white) is no longer available OUTSIDE my home because I can't update to OS 5. If I replace NOW it with EX2 for example, I see that WD support ends in 2026! So I'd have the same problem in less than 2 years? Do I have to wait until 2026 to buy a new version Nas in order to have 8-10 years valid support and therefore access to the NAS OUTSIDE my home? Is the same problem with Synology support Nas? Time limited and then buy new (400€?). Thanks :-(

[@johnmaggio7976]

I know this is an older video, but I came across it and decided to check. I have a ds1522 with 4x22tb wd reds. I did not see the check mark. I did some searching and on the Synology site they show the release notes for storage manager and version 1.0.0-00117, 9/26/2023 says they removed support for western digital devices analytics (wdda). I am guessing that Synology reacted to this and removed it. I just wanted to make sure that they didn't just hide it. Any comments?

[@stevensgarage6451]

Does the time still count In sleep mode if the drive isn’t spinning?

[@tmbardsen88]

My four good old HGST ultrastar disks are running on their 7th year 24/7, error free on my OMV, server

[@hackatak]

Great video, I have a WD MYCLOUD PR4100, how would I go about making sure it doesn't mark drives.....just because?

[@1995tirthankarbala1]

For a 4 TB (2TB×3) home nas , should I go full SSD or stick to HDD

[@Beni_777]

I have two 3TB WD reds still running perfectly fine from 2013!! Really disappointing to see what happens to a company in 10 years.