Stop Guests From Stealing Your Airbnb Amenities

[@nettiemcelhany6970]

I have an “Oops, I forgot” drawer in both of my properties. I have 2 toothbrushes, 2 toothpastes, a couple shower caps, some feminine pads and tampons, etc. I get my stuff in bulk from Amazon, so it’s not that expensive.

[@AirbnbUncovered]

That's great!! I'm sure your guests appreciate your thoughtfulness.

[@RyanCarter-MA-XXX]

Amenities & freebies - yes. Laminated Guest Book with local recommendations; 2 coffee makers (a Keurig & drip coffeemaker); coffee filters; Keurig coffee pods; creamer (albeit powdered, sweetener & sugar; individual shampoo, conditioner, make-up remover pads, body wash & lotion in the bathrooms; Hair dryers in the bathrooms; individually wrapped energy/protein bars; board games; eye masks for each guest (to block light while sleeping); Black-out blinds; TV subscriptions (Netflix, Amazon Prime video, Max, Disney+, Hulu & KZbinTV); built-in phone chargers & power strips on both sides of all beds; use of the 2 car garage (with remotes); blender. Bigger, more permanent amenities: heated in-ground pool & spa; gas firepit; outdoor kitchen; cooling misters; landscape lighting (sound mundane, but the lighting is stunning); private walled and gated back yard. These are the most impactful amenities & freebies. The photos on my AirBNB listing are good, but don't really do the property justice. So guests are often wowed.

[@AirbnbUncovered]

It's always good to wow guests! Do you offer a selection of teas? Decaf coffee? Hot chocolate? Just thinking of things that are low cost and might increase the Wow factor!

[@dianatrac81]

Thanks for sharing your ideas! I would add first aid kit as well.

[@OceanBlueInternational]

Helpful content, but it has way too many marketing pitches. The "freebies," such as the link to your signage package, are no longer available.

[@crissymeh]

I noticed that guests who are hungry take amenities so I started providing free snacks lol. This is very informative! thank you!

[@juancerda2035]

Thanks Matt for sharing your super host experience & knowledge, I am a first parent of new BNB baby hosting so I’m trying to learn as much from people like you, while navigating from the frustration of waiting for my first reservation 🤦🏻👍🏽

[@AirbnbUncovered]

Good luck! How long have you been waiting? If it's more than a couple of weeks, you might want to re-evaluate your price.

[@TheCountryCouponer]

I’ve been waiting for this video!

[@AirbnbUncovered]

Excellent!! Glad to help!

[@jameswaggoner2646]

Had to replace an iron and a blow dryer. I thought nobody uses those things but sure as heck if they are missing someone mentions it. I also leave out 9 coffee pods and jeep the rest of the box in the garage. If not they will be all gone. Same with granola bars.

[@AirbnbUncovered]

Yep, they use them! And yes, just leave a limited supply of things like granola bars!

[@kebawilson678]

I give toothpaste coffee tea bags sugar cotton buds shower gel conditioner, shampoo, lotion small soap

[@AirbnbUncovered]

Thanks for sharing!!

[@Thekyayu]

coffee, tea, sugar, dishwasher pods, 2 toothbrushes, 1 razor, q tips, cotton pads, flossers, body wash, shampoo, conditioner, filtered water jugs (18L), ice, toilet paper, iron, blow dryer

[@AirbnbUncovered]

Excellent!

[@lucille_3]

Coffee, creamer, tea, sugar, washer pods, dishwasher pods, 2 plastic wrapped toothbrushes, 1 plastic wrapped razor, 2 toothpastes, dove brand shampoo, conditioner, body wash. Refrigerator with filtered water & ice, toilet paper. I put in an EV plug but I’ve never tested it 😅

[@AirbnbUncovered]

An EV plug too! That's great! Are you planning on charging guests for nightly use of it?

[@DestinationRetirement]

I have two air bibs in Mérida Mexico. Snacks on arrival, cold water in the fridge, Little gift of hand crafted heart & local organic soap w/ a bee shape, sulfate and parben free shampoo and conditioner locally sourced, a new 1/2 sponge by the kitchen sink, & organic coffee from Chiapas. I also keep a sewing kit, first aid kit, umbrellas, and shopping bags on hand.

[@AirbnbUncovered]

Amazing! You sound like a thoughtful host!

[@DestinationRetirement]

That and a little obsessive. :) @@AirbnbUncovered

[@AirbnbUncovered]

Obsessive is good in the hospitality industry!

[@jeannettexnovember9872]

Wow! I am learning so much from your videos. I will soon be a airbnb host and need to know all there is to know about hosting. Thank you so much for these informative videos ! ⭐️⭐️⭐️⭐️⭐️

[@AirbnbUncovered]

You're so welcome! There is soooo much to learn as a new Airbnb host! Glad my videos are helping!

[@analisamendonca9338]

What should provide for guests with kids? What to include in guest with kids welcome basket ?

[@AirbnbUncovered]

It really depends on the level of your listing. Are you budget? Luxury? What is your nightly rate. If it's $100/night, you don't want to put out a $20 welcome basket. You can include some games and kids books, for sure. If you want to go all in, consider a pack'n'play crib and maybe a high chair. I have a video on welcome basket snacks that don't break the bank. Costco or Sam's are a good source. You can find cheap snacks (fruit jelly packets) that are quite reasonable and kids love.

[@analisamendonca9338]

@@AirbnbUncovered Thank you very much

[@AirbnbUncovered]

You are so welcome!

It is great when a host provides ammenities/extras. I am always careful not to abuse this, don’t waste stuff unnecessarily and use only if I need.

[@AirbnbUncovered]

Sounds like you are a great guest!

[@AcornHillHomestead]

Mother Earth appreciates you too. 😊

[@vikkirush]

The links don't work anymore.....

[@trenyarae]

Hmmm...Where's the signage package?

[@ekronk]

Hi Matt, thanks so much for your helpful tips, and I am a recent subscriber to your channel. I have a few more detailed questions. Can I email those to you separately? Communicate with you through your fb group?

[@teresaz7597]

I provide a Coffee bar, Snack Bar, Welcome basket, and Beauty Basket

[@AirbnbUncovered]

That's great! Do your guests rave about it?

[@TheCaffeinatedOrganist]

I stopped hosting after 100 Keurig cups were “used” in my rental. Also, the brown makeup on the duvet and chairs finished me

[@AirbnbUncovered]

That's a bummer. Was it all guests, or just one or two?

[@TheCaffeinatedOrganist]

@@AirbnbUncovered as I recall there were a string of bad guests… as if the floodgates opened for some reason.

[@AirbnbUncovered]

Oh, that can happen sometimes. Not sure why, it's a mystery.

[@JoP259]

​@TheCaffeinatedOrganist if I may, can I ask how much you charged per night?

[@lucille_3]

Thank you! Your background is so beautiful it looks fake. Beautiful paint color!

[@AirbnbUncovered]

Thanks! I love that green!

[@seandavis6600]

Did the guests steal your eyeglass lenses?

[@MikeQuist-]

Dude Facebook mentioned a ridiculous amount. I won't be back

[@AirbnbUncovered]

Huh? This is KZbin not Facebook.

[@elainej3392]

Tried to get your guide on avoiding bad guests, put my yahoo and then gmail emails in the lead capture form and still nothing, been waiting for a while. Are you still sending them out or has that lead capture form been deactivated?

[@AirbnbUncovered]

Huh, that's weird. Can you send an email to [e-mail]? That would be the best way for us to get it to you. Will look into the lead capture form end of things!

[@AirbnbUncovered]

Hi again, just had one of my staff do a test using one of their personal emails and the email with the link did go through to them. So the lead capture form is working. Sometimes our emails end up in spam, did you check there?

[@finguy8572]

Feels like this video was to push your services. Could have been much shorter.

[@TristenAngelico]

These are great tips, and they work very well... Never add more than you need! However, some guests can be sneaky, so there's nothing better than the Turno app for your cleaner to report any missing or broken items, damage to the property, etc. If it wasn't for that, it would be 10/10, but I'm going to download the material you've provided on how to host only the best Airbnb guests!

[@AirbnbUncovered]

Great tip! And thanks!

[@JAM0882]

I’m trying to download your forms! I can’t 😢 I’m getting a new Airbnb setup.

[@AirbnbUncovered]

If you're trying to download the forms, you may come to my website page where it asks you to give me your email address. My website has nothing to do with Airbnb.

[@JAM0882]

@@AirbnbUncovered I just did!

[@AirbnbUncovered]

Great, so it worked then?

[@AirbnbUncovered]

Or it didn't? You should have received an email with the documents. Check your spam folder. if you use Gmail, check your Promotions label/inbox

[@JAM0882]

@@AirbnbUncovered never got it 😕

[@cheribarker1870]

How

[@AirbnbUncovered]

Keep watching!

[@Kilex6522]

Why feminine hygiene products, surely that's a personal thing?

[@AirbnbUncovered]

So is a toothbrush. And if we provide a "In Case You Forgot" basket for guests with things like razors and toothbrushes, then I tell you, women who have their period come unexpectedly will love you forever if you are considerate enough to provide feminine hygiene products. Rave reviews, my friend.

[@carolrhodes5835]

@@AirbnbUncovered The feminine products may also save your laundry/laundry cleaning! BTW, in almost 2 years, we have only had one pillow disappear. Our very first guest did go ahead and take the extra t.p., paper towels, and coffee pods. I did not leave a lot, so no big deal. I go to Dollar Tree and pick up some great shampoo, packets of feminine products. Walmart for some other toiletries. ]