Рет қаралды 10,120
I retrieved my checked suitcase that AirAsia offloaded from Flight 279 (BWN-KUL) 4-29-17 after refusing to board me because it said my two small carry-on backpacks were too heavy and they had no means to accept my credit card for payment of a US$50 excess carry-on fee. There are no other flights options to get me toward Laos tonight. I’m in stunned disbelief at what has transpired. I connect with travel booking site kiwi.com customer service online chat, however the agent refuses to assist me and fails to honor the site’s booking guarantee stating they will aid stranded customers with flight rebookings, a hotel room, and meals. This is all utter insanity.