Stromer Discontinues U S Sales This Could Have Been Better

[@anthonyrtovar9513]

Thank you for the clarification.

[@davidoberhofer581]

Love my Stromer ST5. So so frustrated for sure. Biggest concern now is support for repairs, parts, etc.. Dealers here in Wisconsin have been gone for a year or so already. Purchased a replacement fender out of Canada last month. Yes were vaporized,

[@jasonlynch9979]

Hi David …thank you for watching….yes that is a concern as well ..there is 1 Stromer repair shop in NV …if they go under that’s a problem that Stromer needs to address…and they are not. Happy Thanksgiving 🦃

[@AndyWilliams8]

As a U.S. resident living in a multiple Stromer household for the past seven years, I can't say that I'm surprised. I love the bikes. There's literally nothing better on the market when it comes to engineering and quality, but their service end of the business has always been lacking. Of the three seperate bike stores that I've purchased Stromers from, all three made the decision to stop selling Stromers between 2-3 years ago, mainly due to the extreme frustration they experienced with obtaining service parts. I'm still not sure why this was the case, but there has always seemed to be a lack of leadership in their U.S. operations. If I did need to have any of my bikes serviced, I'd have to have them shipped several hundred miles each way. I'm sure that many other Stromer owners are in the same boat. Luckily, I'm pretty handy, so I can work on the bikes myself, but this requires a level of experience and tenacity that some don't have. Given the near impossibility of obtaining certain parts, I've actually resorted to buying parts bikes on ebay and Craigslist to keep my fleet running. I plan on doing the same as long as I can because there's nothing that comes close to riding a Stromer.

[@jasonlynch9979]

@@AndyWilliams8 Hi Andy… I am new to the Stromer eco system.. but even in my short time as a customer I would agree that they are great at developing product at a premium however with that comes with the expected premium customer service and after sales experience. It seems like that is where thy fall flat. Not to mention they rely on the individual bike shops to handle that brand delivery but I have heard that the bike shops found Stromer to be difficult to work with to get things done or failed on promises. So something is wrong. Totally agree that these bikes are so much fun but the company is at risk if they can’t the service profit chain sorted out.

[@mikev6046]

Hey Jason, I am hearing rumblings about ebike brands will be included in the new tariffs and Stromer decided to get ahead of the tariffs and pull out. I'm not sure how accurate this information is, but it would make sense to me.

[@jasonlynch9979]

@@mikev6046 If the plan for across the board tariffs actually happen then everything will go up. This is a horrible policy but I am not sure if that was the driver

[@scubalibre]

I love my ST7 so much - coming from someone who also owns 2 R&M bikes. But this will be my last Stromer. In fact, if a Superdelite with Pinion MGU comes out, I'm selling the ST7.

[@jasonlynch9979]

@@scubalibre It will be interesting to see if Stromer continues to offer warranty extensions in the U.S. If so and my local bike shop will continue to service the bike AND its not a pain in the ass to get a repair I will keep my ST7 as long as I can..