I’m trying to access the website or app on my PC, but my PC won’t allow access to it. Please help
@SurfsharkАй бұрын
Hey there. Could you reach out to us directly at support@surfshark.com with additional details on the issue? We'd be happy to look into this and help find a solution for you.
@kaitoXIIIАй бұрын
If I put my account on family devices and they change the app settings (with their preferences) will they change my settings too?
@SurfsharkАй бұрын
Hi, they would change the settings only on their Surfshark apps. Your settings will remain the same.
@kaitoXIIIАй бұрын
@ ok thanks
@onepolarman2 ай бұрын
Hello, I am unable to surf unless I turn off surfshark, I had the apps for years. Need help, Thanks
@Surfshark2 ай бұрын
Hi! We would recommend trying the steps from this guide as they can help with the issue: support.surfshark.com/hc/en-us/articles/360019789439-How-to-troubleshoot-connection-issues-unable-to-connect In case the problem persists, please let our support team know at support@surfshark.com or via live chat on our site.
@deathifyin29592 ай бұрын
What fixed it for me, Uninstalling. Reset network on windows by searching in windows search= settings> click on network and internet and then scroll down and do network reset. Restart pc and reinstall.
@stickyjoe72962 ай бұрын
How do i get a private key?
@Surfshark2 ай бұрын
Hey there. If you are referring to a WireGuard manual connection private key, you can find an option to generate it here: my.surfshark.com/vpn/manual-setup/main/wireguard For more assistance with the setup, feel free to contact our customer support team directly. They can be reached via email at support@surfshark.com, or by joining live-chat on our website. They are always happy to help!