The Art and Science of Leadership Rounding

Leadership rounding on patients can have a profound impact on patient's experience when an empathetic leader builds a relationship with the patient based on respect and trust. Mastering the skills behind a purposeful round involves not only inquiring about experience but gently influencing experience.
In this webinar, we will explore how users can move beyond using leadership rounding as a method to survey to a daily practice that empowers patients and creates a remarkable moment on their journey.
Attendees will:
- Learn unique tactics to improve HCAHPS from leadership rounds
- Understand where organizations go wrong when setting up their rounding practice