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A retired couple lost nearly £40,000 to scam artists after the scammers posed as Santander staff and requested that the couple transfer their savings to another account. The fraudsters used the bank’s fraud hotline number to appear on their caller ID, making the couple believe that they were talking to legitimate people. The elderly couple Douglas and Ruth Macfarlane lost their life savings and to this day are still waiting for their refund from Santander. Douglas and Ruth join us to warn others about this cruel scam.
Broadcast on: 12/04/19
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