The Family That Can't Stop Arguing | The Hotel Inspector Full Episode | S7 Ep3

The Welcome Traveller's Inn in Wales is far from welcoming when Alex Polizzi shows up to help, with the family in chaos and publicly having arguments in front of customers. Alex attempts to step in and rescue the business from themselves.
This film was first broadcast: 02 May 2011
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The Hotel Inspector works with struggling hotel owners to help turn their fortunes around.
Content distributed by ITV Studios.
#TheHotelInspector

[@JamesTilsley1]

8:40 “Either answer the phone or I’ll chuck it out the bastard window!” 😂

[@pamelabowden3017]

I've never seen a family more unsuited to the hospitality industry.

[@GeneralLeia]

This is my favourite family of all the episodes I’ve seen. Sweeties.

[@alywoz6942]

It is nice to see they are still open, if it is still them. Lovely to see that they did not go under and got saved

[@helenwoodason8053]

Must be run owned by someone else as hey sold it after covid.

[@Lili-xq9sn]

On Google maps, it says they're permanently closed 😮

[@alywoz6942]

@@Lili-xq9sn Oh for me it said the were open

[@BrendaSP13]

Edit: they posted on their FB page that they were closing October 21, 2024 - the parents were retiring, and utility bills, etc made it too expensive for their daughter to take over and keep it open That’s awesome! I was hoping to find this update (but was very worried that they might have closed like so many other promising ones in this series) - thank you so much!

[@alywoz6942]

@@BrendaSP13 thanks for that! But still gotta say they made it a long way.

[@catkendall5680]

Always treat each customer like they're the first and most important person you've met that day. It takes a smile and a few nice words (both of which are cost free). My small business ran so busy and for years very successfully.

[@SuzetteGrist]

You learn when dealing with the public. Done it all - waitressing, cookery demonstrations, BA stewardess, et al. Smile through it all!!!! 😅🎉🎉

[@ThomasThetankengine-r1e]

I enjoyed watching this family transform the most

[@TheMadAfrican1]

I'll never understand why people who obviously don't like interacting with other people decide to open customer centric businesses.

[@annarumming-pain6048]

The mum looked like a different person by the end, welcoming and as if a weight had been lifted from her. So pleased they wete able to turn it around and make it a successful family business for many years x

[@SuzetteGrist]

How delightful that Alex's input seems to bear fruit and they're grateful. ❤❤🎉🎉🎉

[@TheFeralFerret]

Nice seeing everyone smiling at the end

[@Juhani139]

That sign is horrific. I'm glad Alex spoke to that girl about professionalism. Someone needed to do it. Her emotions are all over the place. Maybe she needs medication? I hope they're all doing well.

[@SuzetteGrist]

Nothing like hearing a good row between family for guests😢😢😢😢😢

[@janetdavies9056]

I just love this family. Useless but willing to please. How do families like this ever start a business?

[@carolesmith4864]

Are they still open? If I ever went to Wales, this is the sort of place I would love to stay. The food looked delicious and you can tell the father has a real love for cooking.

[@Sarah-ft8jr]

I don’t think they are. I tried booking a room for various dates and none available.

[@jimmylittle9393]

The older daughter is only there because she'd never get a job anywhere else.

[@ResinAlchemist2024]

I can't believe he served the burnt garlic bread.😮

[@Bobrogers99]

They proved to themselves and each other that they CAN be a success if the work together and stop the bickering. I hope they were able to do that until they closed during Covid.

[@jackiewood1603]

the way they present themselves says a lot

[@jimmylittle9393]

And none of it good haha

[@lululacanuck3824]

The mom’s missing front tooth is particularly attractive.

[@lululacanuck3824]

The mom’s missing front tooth?!?!? YIKES. Miserable 🐄.

[@simonkeithpalgrave5766]

Oh Alex I think you do these programmes so well,so hot hot hot potato

[@SidequestBear]

This family couldn’t even make a sow’s ear from a sow’s ear

[@rebeccawright9599]

The outside needs a way different colour.

[@YesItsMeGuys68]

How can anyone in this business , NOT have their head in the game to this degree ?? . IF they brought up their rooms to an "acceptable " level . The rooms are dreadful . like a College dormitory . They need SO MUCH attention . OR perhaps go HOSTLE and put in bunk beds in every room ... max them out

[@Littlemouse884]

A hostel is a great idea !

[@YesItsMeGuys68]

@@Littlemouse884 I live in Puerto Vallarta , Mexico . There are a lot of them here and they seem to be quite popular with the youth . A clean bed . access to a bath and coffee in the morning in the common room with all their newest friends

[@paullewis2413]

Lunch 12 - 2 pm. Are they serious, we are not still in the 1950’s! The restaurant is beyond dreary, do these people have any idea of hospitality? I won’t even start on the design of the building 😂😂

[@David-ic1xx]

We know eagles can soar, but can a partridge?

[@jimmylittle9393]

Aha!

[@eh-i1841]

I’m pretty sure they can,if they try.

[@MarkBurchill-n5o]

21:55 Rabbit in the headlights!!😮

[@eh-i1841]

If I heard swearing coming out of the kitchen,I would walk out.That’s disgusting.

[@scatmanjohn895]

That inspector, she’s beautiful

[@josieann5031]

They never changed. So many of the reviewers on Google maps (latest one from four years ago) write about how the staff was so rude to them. A few of them mention Barbara and her extremely bad attitude. It has been sold but I couldn't find any more information on the status of this place .

[@jamessteel2751]

I hope the crew helped eat all that food!

[@trudylapinskis3040]

As this was in 2011 does anyone know if they are still there and running the business?

[@Melissa-YupMelissa]

I just checked, and one of the daughters posted on Facebook that the family sold the business "after Covid" and the dad passed away in November 2022. I haven't been able to find out anything else about the rest of the family.

[@Bobrogers99]

Trip Advisor couldn't identify it. I imagine it's out of business.

[@SueRosalie]

it probably ended up being just a house after all

[@Melissa-YupMelissa]

@@SueRosalie according to a real estate broker's site, it was empty and sold to "an investor", but I don't see anything about what the investor has done with it.

[@nataliecain8198]

@@Melissa-YupMelissathat’s sad poor dad 😢

[@Kuchiki3]

I would never dream of speaking to my parents the way they do... Let alone argue with them like that. Sheesh...

[@davidleeashkenazi8992]

6:54 a bit of "The Shining".

[@richardbetts816]

No one going to mention the yellow hat….?

[@t.prophoto]

Dreadful

[@rebeccawright9599]

Ha ha ha, kinda looks like a construction hard hat.

[@andromaliusVI]

I’m so glad someone said it. Normally I quite like Alex’s fashion but that hat was heinous

[@iansmith2867]

😂

[@lululacanuck3824]

Horrible.

[@griffin2263]

I think Alex must have lost a bet ...with the yellow hat !! if she still owns it ..pitch it darling it is ugly !

[@leeschnitz9782]

Its a shocker isn't it lol. I've seen her wear it one other time.

[@siriusedits3058]

i feel like ‘babs’ was totally putting on an act when they went to the savoy, i understand everybody working in service of some sort must, but the whole act and voice pitching up seemed totally fake and ingenuine

[@Juhani139]

She was trying, poor dear. She looks so tired and used up. They really should just let her work behind the scenes, this is not her strong point. Maybe the youngest can do that part? She young, attractive and energetic.

[@janetmackinnon3411]

Does anyone believe tha tthis series is accurate, So much money behind it.

[@cheryl5994]

I'M TOTALLY SHOCKED AT HOW THAT ONE DAUGHTER SPOKE TO HER DAD, OMGOSH, SHE HAS LITTLE OR NO RESPECT & IT'S HORRIBLE TO HEAR IT. SHE'S LUCKY SHE HAS A DAD WHO WAS WILLING & JYST ABOUT ABLE ABLE TO DO ALL OF THAT FOR HIS FAMILY.

[@DreamBelief]

Her behaviour didn't come from nowhere. It is sad.

[@NatashaWarden]

Sadly her dad died in November 2022

[@NatashaWarden]

So she probably feels guilty watching this

[@Nitrogenoxidegorillas]

​@@NatashaWarden WHAT!? nooo😢

[@selinagasolina]

I this this bunch of toddlers need Supernanny.

[@gregbackas987]

i cant believe she said its one of the best coast lines in the world hahaha

[@traption4617]

Ugh

[@bgreen7286]

Didn't she do anything about signage

[@sansnom508]

You must have missed the part where father and daughter put up the new sign.

[@charlotteogreen8510]

I'm first

[@nancyjones6780]

Yes. Yes you are.

[@mangoyacho]

@charlotteogreen8510 The first person has the privilege of preparing and serving the famous Savoy omelette 😂