The Future of Retail Has WAY More Cameras

[@MaximusMongoose]

Bridget Carey has been one of the best reviewers on CNET since day one. Along side Brian Cooley 🤙

[@alvzcizzler]

Dan Ackerman too

[@THX1138gl]

Spending more for technology and support than just paying people more!

[@TheLegendOfNiko]

Welcome to the future... This was unfortunately predicted in the 1950s...

[@natemeins]

True, but also, alternative to labor shortages. No one wants to work these jobs anymore.

[@klymax9350]

@@natemeins because they don’t pay you anything

[@Francis__D]

This isn't anything new, jobs like typist, street lamp lighter, radio listeners (before radar), or even milk men dont exist anymore.

[@davidarndt9100]

Amen!!!!! Pay the people!!!

[@TenshiR]

There is an Amazon Fresh near my house. I gotta say its VERY convenient at times. I just carry a bag and my phone. If I need anything I just run over pick it up off the shelf and walk out. It saves so much time not dealing with the lines in the supermarkets. Certain days I'm in line longer than it takes to pick up what I need.

[@iamdickel8574]

there is no such thing as Labor shortage, more people needs job after the pandemic hits and after the inflation, more people are looking for extra cash in their pocket

[@74now]

I was BEYOND creeped out by Amazon Fresh. It may be time saving but the CX while waslking around felt cold and soulless.

[@rp9674]

Soul-stealing, even worse

[@Noodles1771]

There is no labor shortage. There are corporations worth billions that either want to pay starvation wages or build robots that make their store’s customers into part-time unpaid labor. Another great example of the failure/inability of capitalism to produce shared prosperity.

[@umarndanusa5865]

Well said. They are trying to solve a problem that does not exist

[@--julian_]

profits above all

[@rp9674]

It seems like many would spend a lot to punish humans for the win

[@twitte0king]

Given the choice I do not prefer working in the retail 8 hour shift, “labour shortage” as poorly as it’s defined do exist.

[@zunedog31]

Americans are starving regardless of how much they're payed.

[@geraldpolymath]

What happens when tech takes all jobs.......No one will be able to pay. So empty stores

[@hipking23]

We gonna build the robots for jobs

[@geraldpolymath]

@@hipking23 until the robots build themselves

[@Rayh423]

Then the government will have all the control because people will be seeking handouts from them.

[@rickjohnson2859]

You will own nothing and be happy.

[@geraldpolymath]

@@rickjohnson2859 Yes, and then the robots will get rid of us

[@theoldar]

Dystopia in action.

[@kyleh6984]

So basically retail will become the new Facebook and Google. Sharing our shopping habits with advertisers.

[@yanchen929]

just curious... How will it impact the shoplifting industry?

[@Mr_APeezy]

That look at @3:44. We definitely all feel the same every time we lose more and more privacy “lol”

[@thrbynum]

It should not be called a labor shortage but a wage shortage. If a business can afford to automate the store they can afford to pay a living wage

[@BobPagani]

The problem isn't that they can't pay a living wage but that they refuse to.

[@WELVAS.]

They choose to automate the store because its cheaper than a living wage. Automation is mostly a one time spend, but 20 hr for multiple employees is recurrent and way more expensive long term

[@BobPagani]

@@WELVAS. Yup and it's destructive long-term.

[@thrbynum]

@@WELVAS.That is why I don't do self checkout. I like the human interaction

[@PaulHo]

Dystopian, with lights! The problem with self checkout isn't the barcodes, it's literally universal, but the people. They already are trying to scan everything by haphazardly throwing things on, probably thinking it's weighing instead of scanning chips. There was nothing wrong with Fresh & Easy stores.

[@NicholasJH96]

Fresh & easy stores were American vision of Tesco uk supermarket before they pulled out of USA market

[@PaulHo]

@@NicholasJH96 yes, and there was nothing with that. A freaking microwave?! The US couldn't handle it, no civility.

[@WELVAS.]

Honestly technology in stores should be like this. Its a huge waste of human labor to do small repetitive tasks. The low wage jobs aren't ment to be wages to live off of. The same thing happened in farming. Americans don't want to work in fields anymore because it was low pay and back breaking repetitive labor. Now we are seeing the same thing in stores with low wage jobs. Cost of living is getting more expensive and at some point raising wages to $20 or higher just doesn't make sense because the cycle of raising wages for the same limited output will continue. Hence why we are seeing the automation of these jobs. Most people who work these jobs don't work them as their career goal, they work them as a stepping stone for experience for other better paying jobs or degrees for better paying jobs. Our labor is better spent on more complex tasks after completion of apprenticeships, internships, and trade school as the first stepping stone instead.

[@ArmanIRL]

When I was a kid, I was excited for new technology as a way to enhance the human spirit and unlock superpowers within anyone. As an adult, I'm sad that we're using this magic to track, monitor, and remove humans from the equation. I'm avoiding any of these stores moving forward.

[@robertholtz]

There is NO labor shortage. We have runaway inflation and energy costs that have artificially caused the cost of labor to be totally out of phase with the cost of living. Human workers are simply among the first (and not the last) to get squeezed.

[@mpi5850]

Bridget for president! 🥰

[@timscott84]

Oh boy. Markup from manufacturing to retail is high enough to pay wages but people are tired of exploitation.

[@mavfan1]

Retailers are also tired of exploitation.

[@Desaved]

The future looks DISGUSTING!

[@SocietyNeedsImprovement]

It looks like you need to provide your phone number at the self-service shops for them to send you your receipt. I already get way too much phishing on my phone. I don't want my store receipt sent to me by SMS. How do I tell a store receipt from a phishing attempt?

[@alexander2685]

Thanks Bridget your the best.

[@KNic0lson]

Oo those smart sensors will probably make people more likely to return things to where they found them

[@blaster915]

I mean... Putting a bunch of things in the wrong place to mess with them sounds enticing

[@joelface]

@@blaster915 Until you get charged a re-stocking fee on your bill.

[@yeolmu170]

Cool and innovative but imagine the risks and consequences when the retailer experiences a data breach..

[@NicholasJH96]

They get a fine, like they do now in most countries. Especially big ones

[@leodurand7770]

Where company would spend thousand of dollars on robots rather than increasing the wages by a few dollars, what a wonderful world !

[@mavfan1]

Over time it saves a massive amount of money. No need to hire, train, deal with sick days, employee theft. Many benefits.

[@1rjona]

@@mavfan1 compare that to acquiring, programming , repairs and computer errors of machines. Maybe cost is cheaper

[@Kneephry]

I refuse to do self checkout because it puts all the liability on me if I were to accidentally double scan an item or worse miss an item (heard too many horror stories of innocent people being charged with theft). However, I would love the automated systems that you give your payment information to get in and the sensors/cameras simply detect and charge for your items. No scanning or placing the liability on the customer. It will probably be a decade or more though before those systems are in grocery stores.

[@rp9674]

It's also good to support humans

[@GetTheFOutOfMyWay]

It leads quite blatantly straight towards the Eye scanning part of Minority Report. Lol

[@LuisMendoza-pp9qi]

Funny because here in SAN FRANCISCO people steal baskets FULL of merchandise and by law police can't arrest them.... even when they're present right there

[@DeusRegum]

Bridget Carey is like a fine wine.

[@nguyenquocnhu4803]

What about amount of product, in case i scan it over once what would it be ?

[@zack2396tube]

what if you take your kid to this 24 camera store & he takes some products? Will the system know to add it to your check?

[@godatetsu]

jobs always say, "will call you if we need you."

[@klarenxeblood9615]

News flash Robots can't stop robberies they can only record and alert

[@toyotaprius79]

Retail was never meant to benefit *Us*

[@briannave7326]

I’d rather not shop in a store full of cameras.

[@sherrimoquin5553]

That would be creepy if a store that has lots of cameras 5:53

[@rp9674]

I try to support human checkers, but the self-serve gets more and more enticing. No way to no-pay, prices are frequently set wrong in the computer "accidentally". Sonic or microwave weapons for shoplifters? Maybe Taylor Swift sonic weapon?

[@JeremyToh]

Cut the broadband connection or when the internet connection is down, and the corporation is scrambling to hire workers back to work. Myopic companies will love these novelty solutions.

[@GTWVU]

Can’t help but think of the lyrics to “21st century life” by Sam Sparro, “I watched the news on my computer screen Talking about buying my weed out of a vending machine You tell me I'm free but how can it be When you're always watching me on the CCTV”

[@bakerkawesa]

4:31 Vending machine stores make the best sense.

[@magnumcyclonex]

That look at 3:28

[@i0x_x0i]

Seriously, I’m really looking to the day Bridget has her own big big channel!!!!!!!

[@FinancialShinanigan]

Just telling shoppers to shop naked would save them so much money!

[@joelface]

No Shirt? No Shoes? No (human) Service! Come On In!

[@skyemac8]

Wage shortage or labor shortage? Seems we only get the corporations narrative here.

[@HokgiartoSaliem]

About weight. Can we replace something with the same weight. Like we bough something for our home, than replace the goods with ours? Or we swap with other goods? About camera. What if the store having aniversary celebration. There are a lot of desain party in the shop. Will the camera still able to function normal?

[@AmieEss]

The camera will still identify it as a different item.

[@CaLemLiza]

i stumbled upon those camera checkouts at LAX and i had no idea what to do hH

[@abhinavkumar7778]

Vending machines are much simpler, don't intrude your privacy and do basically the same thing but at a smaller level.

[@--julian_]

i agree, but i think the corporatioons are doing this because they may think that some people would prefer buying from a store than a vending machine even if the products are the same

[@whittierlibrarybookstore3708]

We have one of the first Amazon Go stores and the 1st couple of times I keep thinking of the SNL skit about entering and leaving - it is weird but at the end of the day Convenient. (PS Im a prime member and the website generates a QR code for me to scan and enter)

[@AnthonyAllenJr]

Lol, they're gonna need to improve the one where you submit 'your' phone number. That is one angry ex-girlfriend away from a big problem.

[@joesackbaron]

That's nuts. Scannable nuts. Without a bar code. But still nuts. Still need a team of security guards to rugby tackle you through the window for forgetting to pay for those nuts though.

[@NicholasJH96]

No it takes things automatically assuming it’s like Amazon go store

[@silverstake88]

We don't have a "labor shortage." We have a "PAY shortage." Companies want to pay as little to no money as possible. If it were legal - they'd allow employees to pay the COMPANIES to work there.

[@robinseibel7540]

This is a great way to eliminate low-wage jobs and increase the number of unemployed and poor people. It's good for investors and executives, no one else.

[@MistyMountainMedia]

why still checking at all... I thought the lil nft tags in the package should take care of this. you just put stuff in your cart and when you walk outdoors... ringegineding... it scanned everthing and you see it on your phone...

[@jedi7158]

I was very much happy to hear our Bridget is still human, anyone?

[@AnthonyAllenJr]

Wonder how they will deal with coupons, and if they could allow cash payments

[@lovedfriend2020]

Coupons have barcodes and some machines can accept cash. Just scan the barcode on the reader.

[@metaforically]

Coupons added to your account - automatically availed

[@JohnRiley5]

I like humans. Everything is so inhuman these days.

[@MrSomeGamerdude]

so what happens if someone has a burner or throw-away phone &/or email that is tied to fake name. how about someone wear heavy obstructive closing (probably sketchy looking) one day and shirt and pants the next.

[@robertmueller2023]

Cameras? Why is the top button of my dress shirt different? What am I doing chiseling out a piece of my pine tree?

[@kingivory8909]

Why!!

[@AmieEss]

Looks like a lot of tech that will break each week.

[@kerstboom20000]

what a beautiful ❤human

[@ShanGamer1981]

just to keep an eye on we pay for the items is all thats about

[@godatetsu]

prison planet

[@forrestp33]

Yummy, indeed! That’s a robotic junk food paradise!

[@Mordred478]

Bridget, there is no need to deny your love for me any longer. I'm prepared to buy you a label maker at the word Go.

[@X139T]

TAX THE COMPANIES FOR EACH MACHINE THAT REPLACES A PERSON

[@robertholtz]

Why? So politicians and bureaucrats can line their pockets with MORE money they didn't earn? If tax money actually reached the people, I maybe would agree with you. It does not. And the Washington machine will see to it that it never does.

[@TheCommunicationCoach]

Like, totally more cameras? Ohmygawd! Gag me with a spoon!

[@torrotorrentazos1307]

She doesn't know...

[@BobPagani]

How long will it take for the oligarchs to finally realize that 70% of our economy is consumerism. People put out of work by automation don't have a lot of money to spend.

[@murdock_theory]

Jesus, who shops like that, she’s over acting to sell it. 😂

[@BridgetCarey]

What, like you don't regularly buy Capri-Sun and Cool Ranch from a robot store?

[@kingivory8909]

Why you don't explain how to steal and secret code

[@victorhoe2321]

All those cameras are ready for a crime free shopping, keeping guards and check-out folks, the keep IT guys busy sometimes.

[@WarlordMoA]

All of this is just image quality and it can’t be manipulated just yet.

[@PineappleKarl]

again, there is no labor shortage. Why are we still hearing this

[@Rockykill3r357]

Labor shortage = not paying people a proper wage....

[@AdmiralBison]

"retail are trying to find solutions to the labor shortage" Lets not fool ourselves, we all know the solution but corporate and shareholder greed gets in the way. - hire more workers and livable wages. I hope that when AI and Automation inevitably replace and displace millions of menial workers AI and automation will also displace corporate execs as well, they can get to experience what the rest of many working lass Americans are going through. This is just or even more important, make the vast majority Automation and AI a public utility and publicly owned, not publicly traded. It will end wealthy "investors" or shareholders profiting from all of it. I.e. Socialize automation and AI, not privatize it. look I am not anti-tech and you cannot halt progress or stop Revolutions, if anything I think it is time we start changing or replace our lopsided Capitalist system with better Economic models to go along with these changes and makes sure that everyone benefits and not just the 1%.

[@boombot934]

44 thousands robots in North America in 2022...there's no labour💪 shortage whatsoever...

[@alfredoarroyo170]

We lost our privacy ever since the smartphone were invented so I don't know what privacy this lady is talking about.

[@lingth]

so if you take a stolen credit card, for a woman, but is actually a guy, does the "Store" allow you in, if so then a criminal can use stolen card, enter, let the cameras scan whatever they like but take all the high value items and walk out.. the locked shelves, the system ask you to ENTER a phone number and scan your card to unlock the shelves what if you enter your friend's number and use a stolen card and take a high value item, would they arrest your friend instead? so how can the system prevent someone from entering their enemy phone number just for fun

[@cesartrujillo4190]

Hey CNET, we love your hosts but please let them have a good vacation when they travel for work. Lower that carbon footprint. Keep our favorite reporters. Think bigger

[@bartdeking]

This needs to stop.

[@lingth]

i think shop lifters will get smarter, i wonder if they tested the system with real world SHOP LIFTERS and looters and challenge them to "steal' as much as they can, and test the system to walk in, grab and go.

[@PrasannaKumarKVMK]

Zippin 5:26 - 6:50

[@Terry.W]

Sorry Bridget I think this whole thing horrible ....bring back people we don't need more robots..

[@sherrimoquin5553]

I agree to what you said 2:36

[@mrjasonjneal]

Already see a flaw. Bring a bottle of water and trade for a yummy drink of the same weight.

[@tc3309]

less of a labour shortage more of a people dont want to work for slave wages kinda thing

[@seumasmackinlay]

😮

[@MrJoegotbored]

Pass.

[@ca3rice]

So rather than pay a living wage, invest in robots.

[@abghere]

There are less and less of human touch and make shopping less enjoyable!

[@Yamyjam90]

So if technology is replacing human paid jobs then humans would not know how to make money to buy these, so these robots will be less utilized? Tech replacing humans is good but consumer is humans , not robots ... shopping for thought.

[@HabitualFixation]

As a person of colour at least people aint be watching me like a hawk. Kinda refreshing unless there’s a racist Lens

[@blaster915]

Boy, this is a first-hand look at companies prioritizing profits over employees. Anything to get that extra buck. Own a business now, or not many jobs will be left that AI or robots won't take over for us.

[@lingth]

the problem is .. what if you want to buy something and YOU want to pay with CASH, and not be traced. do they accept dollars and cents and give change? i dun think so, so it may be an obstacle to ppl who dun use credit cards. also can you use Another person credit card to scan in or must it be your own.

[@carldeprado3431]

I went twice to an amazon fresh. I thought I would make it a weekly trip. Except on the second trip I was charged for an item I looked at but didn’t put in my cart.

[@zunedog31]

More robots fewer retail workers, yes please!

[@robertmueller2023]

Shrugs? Oh, but we do care. We don't want our fake spouses to run us off the road. That's called the separation of immigrant families.

[@AlfonsoRiveraJr]

Get in, get out, get on with your life. 😃

[@kenyattaclay7666]

So how will it recognize two different produce items that might look alike such as cabbage & lettuce or different kinds of peppers that are similarly shaped and the same color. What if you put a plantains on there instead of a bananas? There are price differences in a lot of these produce items & we all know that rarely does the mistake favor the consumer.

[@joelface]

It could be trained on the differences. There have been a ton of advances in this field lately.

[@gibby7616]

I don't want to live in this world

[@menassies3224]

Love it

[@michwashington]

1984