The HAUNTED 31 mile CBR600 is back in the shop

[@dominicnocera7657]

Sold it “As is” and then covers $1,400 of bills and offers to cover any problems in the next year. Beyond excellent customer service.

[@estoylaroca]

Man's not selling bikes, he's selling transportation. If the bike's not getting you anywhere, that just means he hasn't done his job yet. No wonder he's thriving.

[@jamesfair9751]

Not to take away from this guys great service at all but you also have to think other dealers aren’t showing this on KZbin and make lots of money off the vids. So he gets to give excellent customer service while not loosing any money but actually making more and more money. That $1400 has made him sever thousands already. So wouldn’t you pay $1400 to make thousands more?

[@oharajarren3546]

@@jamesfair9751 so what? He’s smart enough to do so. I don’t see Harley making vids like this. he’s t working way harder than anyone out there selling bikes

[@kasuraga]

@@jamesfair9751 That just means he's that much smarter of a business man. He's proud of how he runs his company, is more than happy to show how he runs his company to the public world, and people all collectively like how he also runs his company. That's free advertising.

[@zx900steve]

He's living the axiom..... Do unto others as you would want them to do unto you. Kudos!!

[@louisjones9231]

This dealership is sick man, like you don't get this customer service, anywhere!

[@MrRoverpilot]

I really wish I was working for you. My last boss would’ve told the guy it’s not my problem the moment the ink was dry and then threatened to sue him if he complained about it. I was fired for basically telling my boss after 14 years that he was doing things both illegal and immoral.

[@larryalexander4833]

Good for you . Things always work out for the best for you when you do what's right !! God bless

[@dustynwilliams7816]

That’s how most dealerships operate

[@danielfl.9347]

Sounds like an American company

[@jamesfair9751]

Not to take away from him but also take into consideration other dealers aren’t making thousands of dollars by taking care of these issues and posting vids of it.

[@fintansky9369]

@@danielfl.9347 Racist kid.

[@treeguyable]

The motto for sales should be: "The relationshop doesn't end after the sale, it begins. " Rarely ever done though.

[@Chriswinsss]

Yeah tell me about it. Went in yesterday to cancel some extra warranty sruff that I know i will never use and they started trying to get smart with me and getting attitude. She was even saying "You know they are going to pro-rate the refund back right?" And then I said "Uh no. I read all the terms for the full refund within 60 days so I should be getting all my money back." She just stayed quiet and then ended up saying that she had not even ever read the terms fully.... lol forget them, not doing business with them again. This was at Suzuki and Yamaha of Dalton btw.

[@600rrcbr7]

Man your customer service is next to none. You’re truly a good person and it shows and I don’t think it’s just for show for your channel. I feel it’s genuine. Keep it up man. Sky’s the limit

[@maidanos667]

Shawn you're the legend ! Treat people like you wanna be treated right ? I wish there would be more people like You in the business. Your customers are very lucky. Keep up the good work ! God speed !

[@tonyrussell6846]

Every time I watch a video I'm impressed with Sean and his persistents on taking care of his customers. Bravo SRK Cycles you are #1

[@Kcducttaper1]

It's incredibly rare for a dealer to step up and just do the right thing. Mad props! Almost enough to make a guy want to drive from Kansas to Pennsylvania for his next bike!

[@rickywanless2239]

What a great guy, that's top class customer service. This is how every business should be run

[@BowsettesFury]

This bike is the definition of: “It was built on either a Monday or a Friday.”

[@MotoGiant]

Fueled by Meth?

[@Mytwistedvoices]

Bowsette that’s an American issue. Not a Japanese issue.

[@pjsjustclownin1594]

More like Spicoli has a cool set of tools.

[@RecklessSavage]

dude my fuckin boss ask his dealer when the truck was manufactured he wont buy a Monday or Friday truck

[@Patriotsoul]

I’m pretty sure that is not the 31k engine. I think someone swapped it and didn’t finish putting it back together. It was probably a showroom model and a Honda mechanic was like I’ll cannibalize the showroom bike until we get the new engine in.

[@davidguille5992]

dude your a hell of a guy, not many businessmen that would cover the bills like that, that's customer service you cant buy and honesty and integrity are second to none. there needs to be more like you around pal.

[@nrvsauto8990]

Man you know how to run good customer service, you are honest, up front and yeah you may have lost some money but you kept that customer for life and he will probably tell his/her friends. A good business man and an overall great company. Love it

[@urgaynknowit]

I’ve never seen a dealer be sooo kind to a customer . Props man

[@BartFiveOh]

I wonder if maybe that bike was used in a classroom setting, like maybe to train technicians... so it was perhaps taken apart and put back together a billion times but never really ridden... That might explain why bolt heads are chewed up, why the cover had no gasket, why things were put together incorrectly, etc. Good content though, I'm really enjoying your channel.

[@anonimanonim2398]

I think you are right

[@TheGarnerjustin73]

They wouldn't use a brand new bike for that purpose. Someone just had more money than brains trying to mod it. That was almost a 10 grand bike when new, and 3-4 more grand in aftermarket mods. I highly doubt any school is going to spend that money on a project.

[@beardedbump1169]

When I was training on cars for auto body/mechanics we had brand new cars but they usually had salvage titles or titles revoked

[@RonLaw82]

@@TheGarnerjustin73 most schools have sponsership deals with manufacturers, they train them to work on their latest products and in a lot of cases offer them jobs straight out of school, so its totally possible that the bike was donated by honda for that purpose

[@davepelfrey3958]

BartFiveOh you might be on to something.

[@ekt3172]

You guys are the most stand up guys in the industry. Props to you . Love your content and honest business practice .

[@01hondascott]

dude i have only seen 2 of your videos so far , i got suggested by you tube to watch the first part of this then i seen this follow up video so i clicked on it and i have yet to see in my 36 years on this planet such good customer service, it's so rare, you are good people man, keep on doin what you do.

[@forkcks434]

More businesses large or small, should stand behind what they sell as you have shown. Customer satisfaction is the key!

[@storminmormn6283]

You’re a real bro. We need more people like you in this world.

[@vikingman1628]

sean goes way above and beyond with the customer service. the customer should say more then just a simple "thanks man" no other dealership would pay for any of that

[@thamomentum]

I firmly believe ALL new dealerships and existing dealers need to see this video as part of thier licencing and renewals. Simple things like this really help the customers out. And how much do you wanna bet that customer is a customer FOR LIFE! and bring back 2-3 of his/her buddies to buy from this dealership. A 1,200 dollar investment in multiple bikes sold down the road. Sean, Caleb and Harrison. Y'all are doing good work.

[@roadkingjim3818]

Been following you for a little bit, just now getting into some of the older videos the only thing I can say about this is you guys absolutely Rock paying for the repairs, that is the absolute best customer service I have seen anywhere.

[@validation119]

I'm atheist, but I gotta say... God bless you guys. Your customer service is 100% on point. At my local dealer I've been screaming and blowing a gasket coz after a service by bike would come back with scratched/chipped plastics and after a tyre change the rimms were all scratched up etc to the metal. I have no choice but to goto there due to the fact theres no one else for a good 50mile+, through rough mountain runs etc. One reason I've had to learn how to do 90% of the work myself just to save damage on the bike. You guys are a breath of fresh air. Lovely to see in 2019.

[@russianzevsproduction3690]

I wish Harley Davidson had the same customer service

[@rafipr6165]

I just want to let you know the reason for your business doing so good,is because of your honesty!.If I was going to buy a motorcycle,I would definitely buy it from a person like you.I'm 63 yrs old and had many motorcycles since I was 9 from mini bikes to Kawasaki 750 H2 (the widow maker) to a Bourgets chopper and have never in my life seen a more honest and professional guy like you.Now I'm just enjoying your videos since I don't ride anymore because after all I did my neck and back don't let me.Keep it up!!👍

[@RonSwanson1]

Imagine if every company had this level of customer service. You are the Chick-Fil-A of the motorcycle world! 👏👏👏

[@TransDerwinOverdrive]

Robert DiOrio does he hate gays too?

[@OneZoNinja]

How awesome is that? The lengths SRK cycles will go to not only keep their flawless reputation, but to make their customers happy beyond beleif. Well, I know I would be happy for sure. Anyone who doesn't appreciate that level of integrity would be out of their mind. When Sean said I'll mail you a couple of checks during that conversation over the phone, I honestly don't think that customer was expecting that. How awesome.

[@turbulentlarrikin]

I have never seen anyone offer such exceptional customer service you guys are what we all need in our bike shops 👌

[@TheIrishAmish]

HUGE points. "We are going to cover that". OUTSTANDING

[@derekconnatser54]

I never seen such a honest person blessing to know the world still has good people 🙏

[@mikespillane1838]

Major respect to you for how you care for your customers.....our word is all we have

[@tonyf193]

I'm baffled at how ethical you are !!!!! True professional !!!!!

[@karlkelley8353]

We need more people like you! Honesty is the best policy!

[@vancemacd6315]

The guy sounded super happy and surprised you were taking care of the problems. Nice one.

[@josehump9965]

You guys are awesome !! Great customer service !! God bless you all.. so happy to see stuff like this

[@redcabbageVic]

You guys are awesome Sean Nobody Does that anymore you're covering all his bills and giving him an option to buy it back God bless you and good on you, may you and your family be blessed for life.

[@apapay01]

And that’s how you run a successful business.

[@jamesireland9188]

I wish everyone was like this lol

[@apapay01]

James Ireland same here. Because if I was the customer, and I was getting ready for my next bike down the road, I would look no further than SRK

[@IrnMaiden304]

Mighty nice of you to do that with a bike you sold as is after you touched it prior to the new owner coming to pick it up, very possible this happened when you guys fired it up. The fact you are keeping to your word shows your character, not sure where you're buisness is located but I'm going to look you up

[@pauladhemar1060]

You handled that like a champ. Well done. One of the good guys, a dying breed.

[@R_RPerformance]

Most dealers have people over big time, good on you for sorting it out for him

[@bobbycrow3196]

Dude I live in Oklahoma but if I was in your area looking for a bike I wouldn't go to anyone but you. You go above and beyond for your customers and that's is awesome.

[@BeardedNinja72]

As someone who runs a small business where reputation is everything, customer service of this magnitude is amazing. If company's ran like this all over the world and people were just honest how amazing would the world be. Keep up the awesome and amazing work . God bless

[@Jogonjungle]

I love this mechanic guy explaining what's up he's so enthusiastic its great

[@erict9402]

This is one honest and classy guy!... a good example to all business owners out there! Pretty work man!

[@toddhornquist492]

Awesome big guy. The world needs more people like you!

[@nicholascherland3549]

As an assistant manager of a retail store your customer service is amazing. If I was in your area I would definitely buy my bikes from you

[@jakeburrows5804]

I respect huge that he gave the guy a chance to buy back or fix it. Plus pay for it. Great business

[@syedam.graham5735]

At the end of the day all dealers have is their reputation. You guys are awesome. I'm a newer lady rider, in that small but growing percentage of bikers. I'm so glad my son turned me on to your channel. I'm loving your videos.

[@mojo8152]

that bike was a display bike .Meant to hang up not to run.

[@AliM-gh6uz]

This is exceptional customer service, seriously considering buying my next motorcycle from these guys within the next few months. How can you not trust someone like Sean and his team when they handle a situation like this.

[@calebtylershepherd21]

All I know is if I ever scrape my hard earned money together I’m coming to buy a bike from you guys. This is real customer service that unfortunately you just don’t see all that often anymore. Thanks for actually valuing the customers so much. That’s amazing.

[@dag_nabbit]

This explains a portion of the great success you all have achieved. Keep it up!

[@jordanjimenez4475]

Is it just me or the guy didnt seem that happy when he said ill pay for the bill he was like oh ok with customer service like that id be showing more grattitude because its very rare nowadays

[@lilpinkiy]

i think it was more shock and sometimes people arent sure how to respond to customer service of this level as we just arent used to it. Awesome thing to do by SRK Cycles, can they come to the UK pls :)

[@treeguyable]

Bought an 06 Raven R1, it ran , drove it home 100 miles. Ended up taking it to the dealer for a starter relay, ( it would stall at idle quite often, putting extra strain on the battery, relay ,and starter)went to pick it up, had an unusual whining noise, left it there, said do what you need. Had metal chips in the oil, had it rebuilt as needed . Shortly after getting it back , starter went out. Replaced that myself, what a pain. Then , a couple weeks later, jumped on it hard at highway speeds, clutch went bye bye, had to nurse it home, about 12 miles, about 3000 rpm, 45 mph, blinker on, riding down the shoulder. Ordered a new high performance clutch, put that in. Was a lot easier than the starter. You never know with used bikes ,or cars, I was a Mercedes tech for seven years, sometimes you need time , and digging deeper when buying used, but that is usually impossible, gotta be ready to spend some after the purchase. Pretty sure the guy knew something was wrong, hence, the reason he sold it, but , oh well.

[@7991matt]

Love the customer service you give, proper and honest. If i was in your area, 10/10 would buy from you

[@timdavis6088]

When this model 600RR came out in 2003 Honda didn't have a heat shield over the R/R and they had lots of failures due to excessive heat. The next year for the 2004 model they installed a heat shield which greatly reduced the R/R failure but it was still an issue for the 600RR. I still own my 2004 600RR and was a former Admin on 600rr.net.

[@dodge33445]

Good man right there. Sean is always there to stand beside the bikes he sells! Sure he may have to pay a little on certain things that happen that are out of his control on the bikes.. But in the long run people SEE the way he treats his customers and this pays off in the long run because people trust him. Who else clears their plans for the whole night just because a person is riding their bike they just bought on a LONG ride home? HE DOES, he clears his night out just in case the rider needs assistance and he can come out to help them..

[@tylerwiberghs]

Shawn your a Saint of a man! I really wish everywhere treated there customers like this!

[@robertplank6284]

This is how a professing Christian should run a business.

[@TrainFightWin]

You seem like a great motorcycle dealer and great customer services man..that’s how everyone should treat their customers.

[@nrich5127]

That bike had been cannibalized for parts at one time at a Honda dealer to solve issues with some of their clients bikes. Then the bike was sold as is at a very discounted price with most of the uninstalled parts - possibly the dealer was going out of business. Then someone ( not a Honda mechanic ) installed a bag of parts that were with the bike and the problems with the starter became evident as soon as some tried to start it, so it was auctioned to cut their loses. Then you got it.

[@tomsawkins9828]

got to admire this guys honesty

[@vincentstark480]

You are one of a kind, Sean! I wish we had so many other people like you out there! Cheers!

[@micjoma8133]

Now that's fair honest customer service 👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾👏🏾

[@lukewarmwater6412]

I used to work for a bobcat dealership. we did things like this. it was easy to sleep at night and I loved my job. the owner didnt like the way we did things, even though we paid for the building and property in a year for some reason the profits werent high enough.... I miss working there.

[@wallywill9005]

what a stand up dude. customer service goes above and beyond

[@mikeallmon9834]

Hey guys. This is Mike from Dothan Al. I just watched this video of the haunted cbr and was super impressed with y'all's customer service. Hard to find now in this day and age. I would like to purchase a bike from y'all where do I look online to see what you have available? Again, thanks for showing that there are still good folks out there. God bless you and yours.

[@bikedoc4145]

3 yrs later and I got to say that is awesome service! I would keep it also with that 1 yr anything happens it's covered warranty

[@Scoobywoo7447]

I've been subbed to you about a month now you seem like such a legitimate nice guy there needs to be more people like you

[@the_lions_den]

Massive integrity. Much respect.

[@andrewbuckley5048]

Hi guys, have watched a few of your posted videos & this one is great. Customer treatment is spot on. I just love your ethics that mirror mine😉 you are never happy until you are sure all issues are addressed. The business you are in can be littered with weird things being done & hidden behind pristine casings/covers or bodywork. Huge respect from over the pond😉🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿🇮🇲🇮🇲🇮🇲🏍🏍🏍

[@paulmorris3022]

wow if only we had companies like yours in the UK. That is how you keep your customers. peace of mind. well done to you

[@mikerotch1315]

Wheew you are SUCH a good person Sean!! God Bless you brother.

[@danielgoldberg4575]

I agree with the other guys saying ex track or race bike or the other theory is that it was sold from a motorcycle mechanic school and it's been taken apart a ton of times and since the new gen came out they upgrade the fleet to keep the students current and usually end up buying the first year of a new gen

[@daleisstale1]

I would 100% buy a bike off you guys so good to see you caring for the customer 👍

[@hectorcolon4548]

Sean you should give a honesty class. The way you do business is awesome. To bad their are not more people like you . Bless you and success with everything you and your team take on.

[@santicontreras1213]

Quite the honest person man! Good for you. Great business! Hoping my next bike will be by you guys!!

[@imbigred_4065]

Sean. A real stand up guy. Way to go sir!!

[@cinargey6873]

Man you sold the bike AS IS and still covered all the costs? You must be an ANGEL

[@Deuceblank]

The most honest salesman I ever seen!

[@brianj123458]

Wow you are a great business man you are doing exactly what you should. Thanks for doing this for your customers great job

[@williamwintemberg]

This is "Old School Business Thinking". It worked back then and it works even better today. Word of mouth travels fast especially today with social media. Treat a customer as you would expect to be treated. It's simple but all too often ignored. I wouldn't hesitate to do business with this establishment.

[@dirtycurty8394]

i was gonna send a comment telling you to slow down on your diagnosis and actions to get a bike running. i was an auto mechanic for fifteen years and ive made every mistake in the book and most every time the problem is in the basics. check spark,fuel pressure,compression. not once has it ever been bad gas and plugs. im sure that it can and does happen,but its usually not the problem.Then i saw the way you treat your customers and saw that you are a class act and deserve top ratings in customer service. ive worked in shops and all of them, all, would find a way to charge the customer . some how they would dodge responsibility and figure out a way not to lose money. so you are a good guy and i hate to see you lose money. get the tools to check the basics before you spend any money and your life will be much more stress free.

[@ronniephillips4012]

That man is as honest as the day is long

[@gladysvargas4902]

It’s really awesome that u take full responsibility for what comes out of your shop. It speaks amazingly to what standards are accepted in your company Nd it gives your customers that assurance that they will get the best condition bikes that u offer. Everyone needs to follow your shop moto thank you for being so honest and awesome to your customers!!

[@BikesandBeards]

Our goal is to treat people the way that we would want to be treated. Thanks for watching

[@VMX12k]

Fantastic customer service. Great stuff guys!

[@menardliamzon187]

This guy is awesome! God bless you and your staff. 👍

[@67Screwy]

You guys are great,there’s not many shops about like you guys

[@aok6113]

If only all mechanics were as honest as yours, the world would be a better place

[@patmcgaha8120]

Great customer service. Your offer to buy the new owner out says it all.

[@monk43012]

Now THATS customer service!I bought a new Honda S90 in 1967 that was jinked. The first day I owned it the battery went dead. The shop found that the wireing harness was not plugged in from the factory.Two days later it quit running right outside of the shop where I bought it. The mechanics could not believe I had a second problem with a new bike. The choke butterfly came loose and fell into the intake valve. A valve and carb job ensued. Then I went to register it with the state and the title was bad because back then the frame and engine number had to be within 3 digits. Mine was 98 digits off. Oh well it that mess was corrected and that little scooter is still running. (100%) factory original) I'm 70 yrs. old now and still ride it once and awhile .

[@pbounds]

Sean, can't say enough how much a stand-up dude you are... You make some great deals, and make sure the customer is happy, and followup is 110%. The sign of a Good Christian Businessman!

[@Snakes709]

Holy shit dude, you are straight up a legit dude. Most shops would never do that. Hell the dealership i bought my H2 from, wont warranty their work at all. Dude brought his bike in for a oil leak. They "fixed" it. He left the shop, drove 5kms to the gas station, oil leaking again. They told him since he drove off the lot, its on him. This is a legit Kawasaki dealership.

[@petemaciel2]

You are a dam good business man , whish everyone did business like u, may God bless you

[@joegee2815]

I think I may be heading west to buy my next bike. You guys are crazy hones. The world needs more of that.

[@justindavis1546]

This may be an old video; however, you are a great business owner. Can't wait for you to get in a trike for sale.

[@Irish_Hooligan]

I never considered buying a motorcycle from a dealer, but if i ever consider to do so ill prob drive all the way out there. Your prices are also extremely reasonable.

[@bobsoxx5008]

I don't know if it has anything to do with it, but I never modify any brand new bike until after the break-in. The break-in is very important. And also once you break in a Honda properly, you will never have any issues with it. Their quality is usually top notch.

[@MillionairesDiary]

you went wayy above and beyond in this video. I've seen your honest practices before but this is next level. next bike is definitely coming from you

[@override39]

A Perfect bussines Man And also a real super customer service.bless you all

[@escarpmentmedia4196]

Brilliant customer service. That is how you run a business!