Plus he could he could have said welp buyer beware. No refund. No reason to be mad. He did what anyone with morals would have done. You responded well also. Good job small business owners!
@user-wl2xl5hm7k3 жыл бұрын
I’m guessing the main reason is that this is publicized on YT and the seller doesn’t want bad publicity
@zipodresale60963 жыл бұрын
He sold the game as factory sealed on camera and owns a business. If he said no refund a small claims lawsuit could have been filed and easily won. I think the business is aware of that and by agreeing to a refund they saved themselves time and money while also keeping a good reputation.
@William473453 жыл бұрын
caleb would tell us and no one would every buy from his store again. all us would go and flood his store with bad reviews saying he scammed caleb. It would be dumb to do anything except give him money back or credit. unless he wanted to never sell a game again
@John-oo8dn2 жыл бұрын
@@William47345 exactly. Dude has a 150k and is well known in the community. The tens of thousands the guy would have lost wouldn’t have been worth the $1600. OR, he’s just a stand up guy.
@mmm-et2vf2 жыл бұрын
@@user-wl2xl5hm7k exactly kinda manipulative
@JBowkz3 жыл бұрын
You’re a class act, sir. Both the business and you handled the situation in the best way possible. Nice to see such a positive resolution to an unfortunate situation.
@shredman593 жыл бұрын
Retailer was smart. Got lots of good publicity and goodwill. Both parties handled it well.
@pimvanorsouw12803 жыл бұрын
Fo Sho, In a rough month they deserve some good puclicity, loved the vid! I Subbed!
@malazan60042 жыл бұрын
A refund would be nice not store credit lol
@peppergreene16223 жыл бұрын
I personally think you went about it the right way. Mistakes happen in the industry and for them to own up to the mistakes speaks volumes.
@flowerpower40002 жыл бұрын
Handled that situation like a gentleman. You have upgraded yourself from a collector to a connoisseur. Well done.
@TheFlippingAccountant3 жыл бұрын
Glad to hear the store worked with you and gave you a refund / credit. It would’ve been very disheartening if they had refused or been rude about it. Thanks for being honest about sharing the ups and downs of the business. Keep up the great work!
@godstsunami68423 жыл бұрын
You really don't have to explain yourself, you are doing great and one slip up is never the end of the world. It is amazing how you know you aren't an expert and inform based on that. Happy you treated these people with the same courtesy they gave you and didn't take advantage. Best of luck to you Caleb! :)
@subsonicdemon3 жыл бұрын
You just earned so much more respect from me personally just understanding the ins and outs of the business and not breaking their backs.
@bikemurke60063 жыл бұрын
I’m subbed because you’re humble enough to admit you’re not an expert. You do have talent in this industry!
@Fraxx2 жыл бұрын
Love how you confidently kept buying/reselling after this :) new subscriber!
@johngallon76803 жыл бұрын
Caleb, total respect ✊ to you on how you handled this. You reasoning and thought process was spot on. Keep up the quality videos buddy. Take care John (Scotland)
@loricbrandt3 жыл бұрын
You both handled that situation very well. You were kind enough to not "twist the knife," as you said, and they did the right thing by taking the game back, even though they have a sign stating that all sales are final. Big respect to both parties!
@keithkelso9872 Жыл бұрын
He could have sued and won plus bashed them online
@tacotacotacoization3 жыл бұрын
Dude was mad chill about it.
@prodigalguns3 жыл бұрын
Yeah, he didn’t look super thrilled though. Lol
@William473453 жыл бұрын
well duh how else would he act? would he flip out and go crazy and claim and its real and give no money back? if he did that we know the store and no one would ever buy from him.
@prodigalguns3 жыл бұрын
@@William47345 yeah dude. Of course. That goes without saying. My comment was lighthearted. I wasn’t trying to state the obvious my dude.
@robertmurray48263 жыл бұрын
@@prodigalguns lol it’s crazy how people come at you in the comments. Cool reply 💪🏻😂
@rublanco872 жыл бұрын
I just subscribed to your channel because you know how hard small businesses are struggling and you didn't think It was necessary to take them out on their good inventory. Respect.
@expensivecardboard3 жыл бұрын
Honestly you did the best thing you could do. This is a prime example of both party practicing good business with each other. A problem occurred. Neither one accused each other and they agreed upon what to do next. Not a lot of people would of been that nice in this transaction. You did great Caleb now the reselling God will bless you for Q4 :)
@William473453 жыл бұрын
id never trust a game store that cant see a reseal from a real seal when people watching a youtube video can tell.
@The_Nintenjones2 жыл бұрын
Sometimes a reseal is really good and if you don't know the signs then you aren't gonna look for them. It happens.
@MultiSneakerLover2 жыл бұрын
@@The_Nintenjones nigga if u own a gamestore u should b able to legit check a fuckin seal smh why ru evn in the business if u cnt same for phoenix
@GameKollector3 жыл бұрын
A lot of identifying these types of things just comes from experience. I've been at it for over 10+ years, but I'm still trying to learn all the time. H-Seams, overlapping seams, 4 gold squares on back of Pokemon Gameboy game pcbs, number stamps in labels, proper screws, etc....All just knowledge gained from experience of looking at so many real/fake games and seals over the years. Good to see the seller make it right though and kudos to them for that. Would hate to see you get burned on that. Just chalk it up as a learning experience and keep moving forward.
@robertmurray48263 жыл бұрын
I have to say the edits are getting much better the transition’s and sound effects with snippets of the games all excellent and sound track but still the few memes need to stop soon as I Hurd “money” I was like brahhh 😂
@cflores8833 жыл бұрын
Awesome response Caleb! I just recently received my first graded game and was hoping it wasn’t fake. Paid $50 for it and it received a A+ 9.4 grade. Don’t know how I would have reacted paying $1750 for a reseal. Glad everything worked out.
@theflipper4042 жыл бұрын
Why are you grading games? Lol. That shit is a scam and just destroys the retro gaming market.
@CraigUchiha3 жыл бұрын
Haven't been on KZbin in awhile! Remember watching that and had a feeling it was resealed that's craze! Glad you got what you wanted back I know you aren't a bad guy and your Subscribers are growing!!! It's insane Glad things are going well for you
@SimplyDana3 жыл бұрын
Great turnout Caleb, you are genuine! It could have been worse! 👍🏻
@rinster8133 жыл бұрын
Should have gotten the Evolutions booster box instead of the Roaring skies as it holds more value 👍🏻
@billclues54063 жыл бұрын
Agreed.
@caleykruse98522 жыл бұрын
Evolutions is overpriced honestly It’s all nostalgia
@kosdsd65242 жыл бұрын
@@WSFM_Rex good luck getting a psa 10 evo charizard holo (not reverse holo) it’s near impossible. That’s why Psa 9 to psa 10 in evo charizard is significantly different from each other. I rather just keep it sealed and hold. Anyways roaring skies is garbage compare evos
@reeseizm3 жыл бұрын
this is probably the best video u have posted, as a man to b humble and realize the good in people and relationships, and to give them the opportunity to make it right and be accepting, everyone wants to b the terminator in these situations but not many wanna forgive like christ has done us #salute bro
@darkspark72932 жыл бұрын
The store did well on their part, had an all sales are final sign up and still did a genuinely good thing, this is why I love small businesses
@MrAndresm9003 жыл бұрын
Kaleb 🤦♂️ those Pokémon booster boxes are resealed 😏
@dragonguy15353 жыл бұрын
I kept on watching the episode of yugioh they had on in the background lol. That game store has good taste
@DrKeez2 жыл бұрын
It begs the question; however, would he have refunded if it wasn't a 200k sub KZbinr?
@777RL3 жыл бұрын
I was surprised the owner even offered a refund. Much respect to the owner.
@west-texas98063 жыл бұрын
I was just as surprised as you were and honestly if I got a chance to shop at their I would just because of that reason. Shop-owners one-of-a-kind you don't see that nowadays
@John-oo8dn2 жыл бұрын
Well, I’d love to know what would happened if the buyer wasn’t semi famous and well known in the community.
@Zeke123443 жыл бұрын
Your reasoning and approach was 🤌 spot on in this situation, couldn’t have explained it any better
@666Deicide3 жыл бұрын
Nice reaction to your fake Yoshi game. I would have done the same thing. We need more people like you are calm and collective in that situation!
@athag13 жыл бұрын
I don't think he realised it was a re-sealed game.
@jsidorable3 жыл бұрын
Your honesty is your best feature
@staraang213 жыл бұрын
This was such a great ending to an unfortunate situation. I hope that store didn’t lose too much money when they first acquired the game. New subscriber here btw, love your channel. I used to collect games as well as resell a ton online about 10-15 years ago. Your videos really take me back. I actually still have a lot of inventory left over just sitting in my closet. Maybe I need to get back in the game!
@douglasmelendez17963 жыл бұрын
Who cares about the store loosing money. Hope they lost a lot of money. I care more about Phoenix getting rip off and loosing money.
@staraang213 жыл бұрын
@@douglasmelendez1796 I don’t know. It’s easy for many people including the people at this store to be fooled by a reseal. I think the fact they were willing to give Caleb money plus games back shows they made the transaction in good faith.
@douglasmelendez17963 жыл бұрын
@@staraang21 they were just saying that, because they got caught. Probably they were the ones who resealed the game and sold it as brand new.
@TheChadCovington3 жыл бұрын
Banger after banger!! You’ve been on the edit grind 🔥
@PhoenixResale3 жыл бұрын
Eyy thanks Chad! Appreciate you watching!
@tonyryder56443 жыл бұрын
I like that you put the info about the cards , items, games, and other stuff. Makes the video much better and informative. Not so much for the movie inserts though.
@joshuahoops94303 жыл бұрын
Kind of funny that switch lite plastic wrap job was the exact same as the Yoshi N64 game so they obviously have a shrink wrap machine
@martinmanzo26283 жыл бұрын
I feel the store knew it was resealed. Just by the way they kept a "sealed" game the way they did. But hey, lesson learned man.
@andrewbader69272 жыл бұрын
why would they take it back they would just tell him to pound sand one youtubers word can only go so far
@JB-pp1kt2 жыл бұрын
No they didn’t. He literally was apologetic and gave him a full refund lol. Idk it be stupid to think they thought it was resealed. It’s not malicious
@fauxset2 жыл бұрын
@@JB-pp1kt he didn't get a full refund though, nor did he even get half of his money back lmao. they gave him $750 and store credit. I would want a full refund and wouldn't wanna do business with the store again.
@JB-pp1kt2 жыл бұрын
@@fauxset lmao 750 plus 750$ store credit. He payed 1500. So yeah he got his stuff dude plus he’s a game collector who wants to make profit so he prob made money off some of that sh*t. If they did actually know it was resealed then that’s horrible business but the fact they were very apologetic and gave him half the money back and a ton of games for discount id say it’s whatever
@blastingoff2 жыл бұрын
@@fauxset no-one cares about what you would have wanted, because it wasn't you in that situation. Now shoo.
@vonny100963 жыл бұрын
Nice you all remained friends...and everyone is happy...well done to you all.
@richardcooper3 жыл бұрын
Awesome as always and just continues to show what such a nice guy you are, which is why we all love you ;)
@elijahjackson19252 жыл бұрын
Whatever you gotta tell yourself to sleep at night 🤣🤣🤣🤣
@richyriff3 жыл бұрын
Riff always cuts the stare after the ending flip nice and short so it's not awkward. Nice work, Riff-O!
@jeffmaurizi2153 жыл бұрын
Mistakes happen, glad to see you and the store come out on good terms. I agree with your stance on the issue, if they knew it was a reseal and sold it under false pretenses that’s just bad business. Crap happens, both parties handled this well! Again, appreciate your honesty and how you treat the people/businesses you buy from.
@mr.h10593 жыл бұрын
Don't believe you needed the blood shot eyes ! 🔥👌
@Eliddinn3 жыл бұрын
That switch lite looks resealed :)
@paulcamacho703 жыл бұрын
I don't thumb up a video or comment ever but I liked how you handle this situation it was really positive and nice to watch keep it this is that content that keeps me coming back
@Phatmoley773 жыл бұрын
Good on you to show compassion.
@IVDaysTilSunrise Жыл бұрын
I have passed by that place a thousand times and never stopped, honestly I didn't even notice it. I definitely will pay a visit after this.
@crashers173 жыл бұрын
I'm sorry that happened to you. You're a good guy and I believe you handled it perfectly. I don't think it was intentional either. I'm just so glad you got your money back!🙂
@twisted_ocelot58242 жыл бұрын
Man for you to keep that sort of mind even when shafted like that speaks volumes to your character. Your respect to a small business that made a mistake and not just take them hand over fist is amazing. You win my subscription and respect with this one.
@Devmaycry2023 Жыл бұрын
Good job, man. Handled it like a gentleman that you are.
@andysanchez12153 жыл бұрын
Awesome video bro! You are a good person and you actually care about people! That’s why I like watching your videos! 👍🏻
@richyriff3 жыл бұрын
I'm sure the business didn't know it was a reseal. But I'm sure they weren't very happy about suddenly having to refund so much money. So probably kinda even for both parties to be a little ticked off at the situation. Treading lightly and not picking at prices was definitely a good call.
@malazan60042 жыл бұрын
They didn't even refund only store credit
@Hephaestus_God Жыл бұрын
@@malazan6004 Becuase they probably couldn't at the time which is why they did store credit. It's money that isn't liquid at the moment yet is still worth the value.
@VinnyVidiVintage3 жыл бұрын
Good on you for handling a tough situation and still having the relationship in tact. I had a deal that went along similar lines (different type of item, but was not genuine) and it ended the relationship. I didn't want it to and I thought I handled it professionally, but I guess the seller did not think so. I thought it was an honest mistake on both our parts, but I am not sure that is the case because of how it ended. I think your seller really did just let one slip through. If he was trying to pull on over on you he would have never gave your money back/given trade credit to make it right.
@annaweatherford922 жыл бұрын
Great video and explanation. Definitely speaks volumes of your character. This video made me decide to subscribe.
@KudosR63 жыл бұрын
That's extremely nice of them to honour you and make it right
@c-doggaming-codi1263 жыл бұрын
i love the orginal gen 3 pkmn gameboy music from Ruby,Saphiree, and emerald
@Gamerdudeb2 жыл бұрын
Caleb you’re a good dude. Retro Revival gets a kudos too for making it right.
@slickfinishdrywall75702 жыл бұрын
Much respect on putting yourself in someone else’s shoes! Some would’ve seen an “opportunity “ in this
@smallshopinc80682 жыл бұрын
I live 2 minutes away from this store. The owner is a good dude and I’ve picked up some solid games from here.
@pinToable3 жыл бұрын
Dang that sucks! Props to you for always looking out for the best interest of others!!!
@nathanfeatherstone98073 жыл бұрын
Bahahahaha I told you. But no king caleb never listens to anyone
@viperson98183 жыл бұрын
A business that knows they made a mistake will be genuine that they made a mistake. Like this they probably know you’re honest about the resealed thing and had their own doubts probably. Let’s be fair who knows how much they bought the game for. Customer mistakes/ accidents is another story.
@dynastygirl29122 жыл бұрын
I got a pawnshop score a couple months ago. I was looking for a lawnmower decided why not stop by the video games you never know. I was pleasantly surprised because they actually had a handful of GBA games. Now see I’m a huge RPG fan, when it comes to RPGS I know my stuff. They had a copy of Ogre Tactics the Knight of Lodis, one of my favorite games BUT it’s also a limited production. A complete copy with box and manual (which I already have) is upwards of 300$. Even just the game cart is 150-180$ depending on condition. I bought the game. Since I already had one complete in box I shipped it to my friend who collects rare games.
@matt22442 жыл бұрын
Love how you handled this need to look out for the small stores like this or we will loose all of them. Also now both know what to look for and be more on point.
@chrisbeach4232 жыл бұрын
10:24 thats my local game store, 2 dudes gaming 😆🤣
@denvergaming60792 жыл бұрын
He shouldn't have reached out to the guy, he made a bogus buy. To reach out and cry about it as a reseller is just funny.
@BhoyCon1 Жыл бұрын
such a great owner, owning up to it and actualy doing something about it
@hero411093 жыл бұрын
I feel at the very end it’s a learning experience and this guy was fair and honest so I say it but it’s good that you helped him out and bought a few games because times are tough right now there’s so many people that just don’t wanna work sometimes
@thagerdorn20092 жыл бұрын
We were just in Lexington on the 12th-14th. We stopped at both game exchange stores but forgot about Matt's because I was in so much pain. I'd have loved to meet you brother. Going to have surgery in a couple days so I will binge watch your past videos I've missed out on
@urcurcurcurc3 жыл бұрын
Dude that was what i said from the beginning, like it was not even in a protective box or anything
@zemmik3 жыл бұрын
good solution , well said. mister. if there are more people like this we have a better world.
@hbdhsshdhhd26362 жыл бұрын
I think there’s 2 different protocols you can take to mistakes like that. When it’s a small business I feel like this is the best way to go about it because it can be harder to come back from someone expecting to have the mistake work in their favor, on the other hand if it was a big retailer I think it’s ok to make it in your favor because I’m sure they have the resources to recoup their losses.
@raleighroberts39692 жыл бұрын
7:56 Those Dragonball z games should be going for a nice piece of change. I lost mine and could not afford to replace them.
@duplotraci2 жыл бұрын
Great to see stand up people on both sides.
@jcruz50502 жыл бұрын
If he wanted to make it right he would've gave u a FULL refund. With trade he still made over $700 off u. He could've very easily sold it, waited to see if u find out its re-sealed, if so offer trade which is like he's still selling $700 of stuff, either way he makes money. Not saying he's a scammer but u have to hold ppl accountable or they'll just keep doing ppl dirty especially since ur in this to make money as u said, imagine if pawnshops just trusted the ppl selling them stuff they'd be bankrupt in a month!
@ravenwolf30393 жыл бұрын
I have the same morals for selling on eBay and I know I have been cheated at least once but I made it right regardless. It will come back to me and come back on them but I don't think by what you said that they did it on purpose. So both of you took the moral high ground and It shows the integrity on both sides. Well done Caleb and keep up the good work
@MikeRox833 жыл бұрын
A re-seal at least isn't a "fake" game. So could be worse. It's actually really awesome that he let you come back after that tbh. I'm pretty sure a lot of places over here would just deny it all or something, or say it's the risk you took. Mutually beneficial resolution 4tw! As I'm also sure any questioning of the legitimacy of their sealed stock could be detrimental to their business too.
@danf54652 жыл бұрын
So it wasn't actually fake just a reseal, pretty big difference
@AmaBossBeYourOwnBoss3 жыл бұрын
You basically lost money twice
@lookitskazzy3 жыл бұрын
Thumbs down for clickbait. It wasn't fake, just a reseal. It happens. You may want to educate yourself more on different types of seals (or create a pdf for reference when you're out sourcing). Good on the shop owner for making it right.
@jesusjammmer3 жыл бұрын
Sucks it wasn't actually a resealed game, but like to say you handled this well. Both parties did good here. Yes support local business when and where ever you can.
@nublafiednubbie2 жыл бұрын
Plot Twist - It Was Factory Sealed And The Grading Company Kept it And Sent You Back a Resealed 🤔🤔🤔🤔🤔🤔🤔🤔🤔
@e3man013 жыл бұрын
Not only will N64 games have that "H seam" but there are small holes thru out the shrink wrap the Big N uses. Also it should feel soft & smooth. Not slick, coarse & ridged. Glad to see you didn't go all "scorched earth" on them. Zero reason to burn a bridge if you can avoid it.
@RogueA55assin3 жыл бұрын
Curious as to why months ago you said you would no longer grade games to be sold. Due to the whole scandal. Yet you have newly listed ones you just put on EBAY today??
@doebino13 жыл бұрын
He said several times he's only having games graded by VGA. Anything he has left over from Wata is old stock.
@johnnymoles3182 жыл бұрын
That's awesome he worked with you to make it right. Great video man 👌
@speedwaynutt3 жыл бұрын
One of the main reasons buying sealed stuff is so risky.
@tbecoz44082 жыл бұрын
Good job guys , problem was resolved effectively and efficiently.
@bzaust3 жыл бұрын
Yeah to me it looked pretty sketchy when he sold it to you in the first place, like why wouldn’t that guy (I think you said his name is Ryan) tell him that he should just send it in for grading himself? It is what it is I guess lol. Looks like you’re getting close to 100k, can’t wait to see your 100k special!
@dragontechtales51562 жыл бұрын
Be careful of the pokemon cards. A lot of the Evolution series in boxes like that are fakes, and cost about $8 for the entire booster set. Same with the other set. If you open it and get holo/foil in each pack, thats a telltale sign of a fake. And if you get repeats.
@JerryRJohnson3 жыл бұрын
I look forward to the video where that booster box has nothing but opened packs.
@mysteriousrock0002 жыл бұрын
Oh man I didn’t see the video of you buying it, but you showing clips of that reminds me of yoshis world, I believe it was called? I used to play it on my DS growing up! Oh man the memories I miss those old games, my step dad at the time (He died in 2019) (I’m 20 now) had I think it was a SD card or something but he was able to get 100s of game on a single card I could put in my DS and play for free it was the coolest thing!
@samuelw742 жыл бұрын
Just came across your channel been enjoying the videos...so i subscribe
@johntraylor112 жыл бұрын
This guy is constantly beating people and yall are worried about HIS profit? Honestly i see him getting beat once as a kind of karma,Quit lowballing people EVERYtime for bigger profits.
@chantalekuzmiak17463 жыл бұрын
Your a good man for how you handled that situation. 👏🏼👍🏻
@thomasvasquez70153 жыл бұрын
Marilyn Milian - "Court is about making you whole. It's not going, '..ching, ching, let that cash register ring.' " I totally agree with Caleb here. Honestly I probably would have not been as composed and I would have regretted it later. Getting our money back is really all we're entitled to otherwise it'd be like going back to the store saying you want the difference in profit for any item you sold that didn't resale for as much as expected. Either the store scammed, got caught and made it right. Or ultimately they made a mistake and made it right. There is balance again on planet Phoenix Resale.
@magicshow323 жыл бұрын
I think both parties handled the situation well. Pretty sure the shop owner took the bigger loss on that game! Thanks for sharing the good and bad!
@user-wl2xl5hm7k3 жыл бұрын
I hope you wrote in sharpie “resealed” on the Yohsi’s Story- I’d hate for the seller to rip off another person in the future
@kry-kryl.a.81653 жыл бұрын
Tu crees que lo va hacer???
@user-wl2xl5hm7k3 жыл бұрын
@@kry-kryl.a.8165 What does that translate to into English?
@kry-kryl.a.81653 жыл бұрын
@@user-wl2xl5hm7k no te dieron mexican en la escuela?
@user-wl2xl5hm7k3 жыл бұрын
@@kry-kryl.a.8165 Hablo solo un poquito espanol. Ingles por favor?
@adamletourneau18223 жыл бұрын
6:04 🤣 alien mine-ds think alike!
@normajeancaballero79593 жыл бұрын
Caleb...I think the fact you were Calm Cool and Collected worked in your favor. The guy from Retro Revival made an honest mistake. They worked with you and not against you. Everyone was happy . 👏👏👏👏👏👏👏
@pickingpanda11343 жыл бұрын
You have a good look out in life when I saw the title I was like roast them on your channel but after hearing u explain I was like ok very mature also can you do a video on sealed vs resealed?
@SabinFain2 жыл бұрын
i’ve been to that game store because i also live in clarksville. bought an N64 with majora’s mask and ocarina of time from the guy. he’s cool and would recommend going to his shop