The most expensive game I ever bought was fake.

[@sethtanner1]

Plus he could he could have said welp buyer beware. No refund. No reason to be mad. He did what anyone with morals would have done. You responded well also. Good job small business owners!

[@user-wl2xl5hm7k]

I’m guessing the main reason is that this is publicized on YT and the seller doesn’t want bad publicity

[@zipodresale6096]

He sold the game as factory sealed on camera and owns a business. If he said no refund a small claims lawsuit could have been filed and easily won. I think the business is aware of that and by agreeing to a refund they saved themselves time and money while also keeping a good reputation.

[@Thomas-Skaa]

caleb would tell us and no one would every buy from his store again. all us would go and flood his store with bad reviews saying he scammed caleb. It would be dumb to do anything except give him money back or credit. unless he wanted to never sell a game again

[@John-oo8dn]

@@Thomas-Skaa exactly. Dude has a 150k and is well known in the community. The tens of thousands the guy would have lost wouldn’t have been worth the $1600. OR, he’s just a stand up guy.

[@mmm-et2vf]

@@user-wl2xl5hm7k exactly kinda manipulative

[@JBowkz]

You’re a class act, sir. Both the business and you handled the situation in the best way possible. Nice to see such a positive resolution to an unfortunate situation.

[@shredman59]

Retailer was smart. Got lots of good publicity and goodwill. Both parties handled it well.

[@pimvanorsouw1280]

Fo Sho, In a rough month they deserve some good puclicity, loved the vid! I Subbed!

[@malazan6004]

A refund would be nice not store credit lol

[@peppergreene1622]

I personally think you went about it the right way. Mistakes happen in the industry and for them to own up to the mistakes speaks volumes.

[@flowerpower4000]

Handled that situation like a gentleman. You have upgraded yourself from a collector to a connoisseur. Well done.

[@TheFlippingAccountant]

Glad to hear the store worked with you and gave you a refund / credit. It would’ve been very disheartening if they had refused or been rude about it. Thanks for being honest about sharing the ups and downs of the business. Keep up the great work!

[@godstsunami6842]

You really don't have to explain yourself, you are doing great and one slip up is never the end of the world. It is amazing how you know you aren't an expert and inform based on that. Happy you treated these people with the same courtesy they gave you and didn't take advantage. Best of luck to you Caleb! :)

[@subsonicdemon]

You just earned so much more respect from me personally just understanding the ins and outs of the business and not breaking their backs.

[@bikemurke6006]

I’m subbed because you’re humble enough to admit you’re not an expert. You do have talent in this industry!

[@loricbrandt]

You both handled that situation very well. You were kind enough to not "twist the knife," as you said, and they did the right thing by taking the game back, even though they have a sign stating that all sales are final. Big respect to both parties!

[@keithkelso9872]

He could have sued and won plus bashed them online

[@johngallon7680]

Caleb, total respect ✊ to you on how you handled this. You reasoning and thought process was spot on. Keep up the quality videos buddy. Take care John (Scotland)

[@Fraxx]

Love how you confidently kept buying/reselling after this :) new subscriber!

[@expensivecardboard]

Honestly you did the best thing you could do. This is a prime example of both party practicing good business with each other. A problem occurred. Neither one accused each other and they agreed upon what to do next. Not a lot of people would of been that nice in this transaction. You did great Caleb now the reselling God will bless you for Q4 :)

[@tacotacotacoization]

Dude was mad chill about it.

[@prodigalguns]

Yeah, he didn’t look super thrilled though. Lol

[@Thomas-Skaa]

well duh how else would he act? would he flip out and go crazy and claim and its real and give no money back? if he did that we know the store and no one would ever buy from him.

[@prodigalguns]

@@Thomas-Skaa yeah dude. Of course. That goes without saying. My comment was lighthearted. I wasn’t trying to state the obvious my dude.

[@robertmurray4826]

@@prodigalguns lol it’s crazy how people come at you in the comments. Cool reply 💪🏻😂

[@rublanco87]

I just subscribed to your channel because you know how hard small businesses are struggling and you didn't think It was necessary to take them out on their good inventory. Respect.

[@Thomas-Skaa]

id never trust a game store that cant see a reseal from a real seal when people watching a youtube video can tell.

[@The_Nintenjones]

Sometimes a reseal is really good and if you don't know the signs then you aren't gonna look for them. It happens.

[@MultiSneakerLover]

@@The_Nintenjones nigga if u own a gamestore u should b able to legit check a fuckin seal smh why ru evn in the business if u cnt same for phoenix

[@reeseizm]

this is probably the best video u have posted, as a man to b humble and realize the good in people and relationships, and to give them the opportunity to make it right and be accepting, everyone wants to b the terminator in these situations but not many wanna forgive like christ has done us #salute bro

[@GameKollector]

A lot of identifying these types of things just comes from experience. I've been at it for over 10+ years, but I'm still trying to learn all the time. H-Seams, overlapping seams, 4 gold squares on back of Pokemon Gameboy game pcbs, number stamps in labels, proper screws, etc....All just knowledge gained from experience of looking at so many real/fake games and seals over the years. Good to see the seller make it right though and kudos to them for that. Would hate to see you get burned on that. Just chalk it up as a learning experience and keep moving forward.

[@SimplyDana]

Great turnout Caleb, you are genuine! It could have been worse! 👍🏻

[@TheChadCovington]

Banger after banger!! You’ve been on the edit grind 🔥

[@PhoenixResale]

Eyy thanks Chad! Appreciate you watching!

[@777RL]

I was surprised the owner even offered a refund. Much respect to the owner.

[@west-texas9806]

I was just as surprised as you were and honestly if I got a chance to shop at their I would just because of that reason. Shop-owners one-of-a-kind you don't see that nowadays

[@John-oo8dn]

Well, I’d love to know what would happened if the buyer wasn’t semi famous and well known in the community.

[@cflores883]

Awesome response Caleb! I just recently received my first graded game and was hoping it wasn’t fake. Paid $50 for it and it received a A+ 9.4 grade. Don’t know how I would have reacted paying $1750 for a reseal. Glad everything worked out.

[@theflipper404]

Why are you grading games? Lol. That shit is a scam and just destroys the retro gaming market.

[@darkspark7293]

The store did well on their part, had an all sales are final sign up and still did a genuinely good thing, this is why I love small businesses

[@robertmurray4826]

I have to say the edits are getting much better the transition’s and sound effects with snippets of the games all excellent and sound track but still the few memes need to stop soon as I Hurd “money” I was like brahhh 😂

[@DrKeez]

It begs the question; however, would he have refunded if it wasn't a 200k sub KZbinr?

[@athag1]

I don't think he realised it was a re-sealed game.

[@denvergaming6079]

He shouldn't have reached out to the guy, he made a bogus buy. To reach out and cry about it as a reseller is just funny.

[@CraigUchiha]

Haven't been on KZbin in awhile! Remember watching that and had a feeling it was resealed that's craze! Glad you got what you wanted back I know you aren't a bad guy and your Subscribers are growing!!! It's insane Glad things are going well for you

[@666Deicide]

Nice reaction to your fake Yoshi game. I would have done the same thing. We need more people like you are calm and collective in that situation!

[@jsidorable]

Your honesty is your best feature

[@donaldsmith5667]

many people hate on this dude, but i feel like he is usually fair with everyone.

[@rinster813]

Should have gotten the Evolutions booster box instead of the Roaring skies as it holds more value 👍🏻

[@billclues5406]

Agreed.

[@caleykruse9852]

Evolutions is overpriced honestly It’s all nostalgia

[@kosdsd6524]

@@WSFM_Rex good luck getting a psa 10 evo charizard holo (not reverse holo) it’s near impossible. That’s why Psa 9 to psa 10 in evo charizard is significantly different from each other. I rather just keep it sealed and hold. Anyways roaring skies is garbage compare evos

[@twisted_ocelot5824]

Man for you to keep that sort of mind even when shafted like that speaks volumes to your character. Your respect to a small business that made a mistake and not just take them hand over fist is amazing. You win my subscription and respect with this one.

[@jeffmaurizi215]

Mistakes happen, glad to see you and the store come out on good terms. I agree with your stance on the issue, if they knew it was a reseal and sold it under false pretenses that’s just bad business. Crap happens, both parties handled this well! Again, appreciate your honesty and how you treat the people/businesses you buy from.

[@dragonguy1535]

I kept on watching the episode of yugioh they had on in the background lol. That game store has good taste

[@richardcooper]

Awesome as always and just continues to show what such a nice guy you are, which is why we all love you ;)

[@paulcamacho70]

I don't thumb up a video or comment ever but I liked how you handle this situation it was really positive and nice to watch keep it this is that content that keeps me coming back

[@Devmaycry2023]

Good job, man. Handled it like a gentleman that you are.

[@Zeke12344]

Your reasoning and approach was 🤌 spot on in this situation, couldn’t have explained it any better

[@smallshopinc8068]

I live 2 minutes away from this store. The owner is a good dude and I’ve picked up some solid games from here.

[@vonny10096]

Nice you all remained friends...and everyone is happy...well done to you all.

[@staraang21]

This was such a great ending to an unfortunate situation. I hope that store didn’t lose too much money when they first acquired the game. New subscriber here btw, love your channel. I used to collect games as well as resell a ton online about 10-15 years ago. Your videos really take me back. I actually still have a lot of inventory left over just sitting in my closet. Maybe I need to get back in the game!

[@douglasmelendez1796]

Who cares about the store loosing money. Hope they lost a lot of money. I care more about Phoenix getting rip off and loosing money.

[@staraang21]

@@douglasmelendez1796 I don’t know. It’s easy for many people including the people at this store to be fooled by a reseal. I think the fact they were willing to give Caleb money plus games back shows they made the transaction in good faith.

[@douglasmelendez1796]

@@staraang21 they were just saying that, because they got caught. Probably they were the ones who resealed the game and sold it as brand new.

[@chairboi2936]

Wake up babe, the extremely non problematic and super nice and polite game trader just posted!

[@crashers17]

I'm sorry that happened to you. You're a good guy and I believe you handled it perfectly. I don't think it was intentional either. I'm just so glad you got your money back!🙂

[@martinmanzo2628]

I feel the store knew it was resealed. Just by the way they kept a "sealed" game the way they did. But hey, lesson learned man.

[@andrewbader6927]

why would they take it back they would just tell him to pound sand one youtubers word can only go so far

[@JB-pp1kt]

No they didn’t. He literally was apologetic and gave him a full refund lol. Idk it be stupid to think they thought it was resealed. It’s not malicious

[@fauxset]

@@JB-pp1kt he didn't get a full refund though, nor did he even get half of his money back lmao. they gave him $750 and store credit. I would want a full refund and wouldn't wanna do business with the store again.

[@JB-pp1kt]

@@fauxset lmao 750 plus 750$ store credit. He payed 1500. So yeah he got his stuff dude plus he’s a game collector who wants to make profit so he prob made money off some of that sh*t. If they did actually know it was resealed then that’s horrible business but the fact they were very apologetic and gave him half the money back and a ton of games for discount id say it’s whatever

[@blastingoff]

@@fauxset no-one cares about what you would have wanted, because it wasn't you in that situation. Now shoo.

[@tonyryder5644]

I like that you put the info about the cards , items, games, and other stuff. Makes the video much better and informative. Not so much for the movie inserts though.

[@Phatmoley77]

Good on you to show compassion.

[@KudosR6]

That's extremely nice of them to honour you and make it right

[@Gamerdudeb]

Caleb you’re a good dude. Retro Revival gets a kudos too for making it right.

[@mr.h1059]

Don't believe you needed the blood shot eyes ! 🔥👌

[@VinnyVidiVintage]

Good on you for handling a tough situation and still having the relationship in tact. I had a deal that went along similar lines (different type of item, but was not genuine) and it ended the relationship. I didn't want it to and I thought I handled it professionally, but I guess the seller did not think so. I thought it was an honest mistake on both our parts, but I am not sure that is the case because of how it ended. I think your seller really did just let one slip through. If he was trying to pull on over on you he would have never gave your money back/given trade credit to make it right.

[@joshuahoops9430]

Kind of funny that switch lite plastic wrap job was the exact same as the Yoshi N64 game so they obviously have a shrink wrap machine

[@chrisbeach423]

10:24 thats my local game store, 2 dudes gaming 😆🤣

[@andysanchez1215]

Awesome video bro! You are a good person and you actually care about people! That’s why I like watching your videos! 👍🏻

[@richyriff]

Riff always cuts the stare after the ending flip nice and short so it's not awkward. Nice work, Riff-O!

[@MrAndresm900]

Kaleb 🤦‍♂️ those Pokémon booster boxes are resealed 😏

[@annaweatherford92]

Great video and explanation. Definitely speaks volumes of your character. This video made me decide to subscribe.

[@elijahjackson1925]

Whatever you gotta tell yourself to sleep at night 🤣🤣🤣🤣

[@slickfinishdrywall7570]

Much respect on putting yourself in someone else’s shoes! Some would’ve seen an “opportunity “ in this

[@IVDaysTilSunrise]

I have passed by that place a thousand times and never stopped, honestly I didn't even notice it. I definitely will pay a visit after this.

[@pinToable]

Dang that sucks! Props to you for always looking out for the best interest of others!!!

[@richyriff]

I'm sure the business didn't know it was a reseal. But I'm sure they weren't very happy about suddenly having to refund so much money. So probably kinda even for both parties to be a little ticked off at the situation. Treading lightly and not picking at prices was definitely a good call.

[@malazan6004]

They didn't even refund only store credit

[@Hephaestus_God]

@@malazan6004 Becuase they probably couldn't at the time which is why they did store credit. It's money that isn't liquid at the moment yet is still worth the value.

[@matt2244]

Love how you handled this need to look out for the small stores like this or we will loose all of them. Also now both know what to look for and be more on point.

[@retrodealer6495]

$1,700 is chump change compared to the. People you rip off on eBay. So fair game.

[@Eliddinn]

That switch lite looks resealed :)

[@duplotraci]

Great to see stand up people on both sides.

[@danf5465]

So it wasn't actually fake just a reseal, pretty big difference

[@jcruz5050]

If he wanted to make it right he would've gave u a FULL refund. With trade he still made over $700 off u. He could've very easily sold it, waited to see if u find out its re-sealed, if so offer trade which is like he's still selling $700 of stuff, either way he makes money. Not saying he's a scammer but u have to hold ppl accountable or they'll just keep doing ppl dirty especially since ur in this to make money as u said, imagine if pawnshops just trusted the ppl selling them stuff they'd be bankrupt in a month!

[@ravenwolf3039]

I have the same morals for selling on eBay and I know I have been cheated at least once but I made it right regardless. It will come back to me and come back on them but I don't think by what you said that they did it on purpose. So both of you took the moral high ground and It shows the integrity on both sides. Well done Caleb and keep up the good work

[@viperson9818]

A business that knows they made a mistake will be genuine that they made a mistake. Like this they probably know you’re honest about the resealed thing and had their own doubts probably. Let’s be fair who knows how much they bought the game for. Customer mistakes/ accidents is another story.

[@RogueA55assin]

Curious as to why months ago you said you would no longer grade games to be sold. Due to the whole scandal. Yet you have newly listed ones you just put on EBAY today??

[@doebino1]

He said several times he's only having games graded by VGA. Anything he has left over from Wata is old stock.

[@raleighroberts3969]

7:56 Those Dragonball z games should be going for a nice piece of change. I lost mine and could not afford to replace them.

[@Javier-kx8zm]

Next time i go to nashville ill check this place out for sure 😁

[@speedwaynutt]

One of the main reasons buying sealed stuff is so risky.

[@zemmik]

good solution , well said. mister. if there are more people like this we have a better world.

[@sethbessinger2025]

I’d be ticked off if I got a fake game for that much. Do you know where to get a GameCube in the Southern Kentucky or Middle Tennessee area? I’m wanting to play the games I missed out on.

[@martinrc80]

Just get a Wii with gc port if can’t find the gc

[@sethbessinger2025]

@@martinrc80 I found out I can add GameCube controller ports to the RVL-101 model I have. It’s the revision without the GameCube ports. I have seen some posts showing how, and they’re straightforward on it.

[@dynastygirl2912]

I got a pawnshop score a couple months ago. I was looking for a lawnmower decided why not stop by the video games you never know. I was pleasantly surprised because they actually had a handful of GBA games. Now see I’m a huge RPG fan, when it comes to RPGS I know my stuff. They had a copy of Ogre Tactics the Knight of Lodis, one of my favorite games BUT it’s also a limited production. A complete copy with box and manual (which I already have) is upwards of 300$. Even just the game cart is 150-180$ depending on condition. I bought the game. Since I already had one complete in box I shipped it to my friend who collects rare games.

[@hero41109]

I feel at the very end it’s a learning experience and this guy was fair and honest so I say it but it’s good that you helped him out and bought a few games because times are tough right now there’s so many people that just don’t wanna work sometimes

[@MikeRox83]

A re-seal at least isn't a "fake" game. So could be worse. It's actually really awesome that he let you come back after that tbh. I'm pretty sure a lot of places over here would just deny it all or something, or say it's the risk you took. Mutually beneficial resolution 4tw! As I'm also sure any questioning of the legitimacy of their sealed stock could be detrimental to their business too.

[@magicshow32]

I think both parties handled the situation well. Pretty sure the shop owner took the bigger loss on that game! Thanks for sharing the good and bad!

[@spacecowgaming3205]

Good looks Caleb. Proud of you

[@samuelw74]

Just came across your channel been enjoying the videos...so i subscribe

[@lookitskazzy]

Thumbs down for clickbait. It wasn't fake, just a reseal. It happens. You may want to educate yourself more on different types of seals (or create a pdf for reference when you're out sourcing). Good on the shop owner for making it right.

[@adamletourneau1822]

6:04 🤣 alien mine-ds think alike!

[@Pokemonguy16RS]

This is why buying sealed games can be risky. Don't trust them very much and find them pointless in my eyes.

[@BhoyCon1]

such a great owner, owning up to it and actualy doing something about it

[@JerryRJohnson]

I look forward to the video where that booster box has nothing but opened packs.

[@hbdhsshdhhd2636]

I think there’s 2 different protocols you can take to mistakes like that. When it’s a small business I feel like this is the best way to go about it because it can be harder to come back from someone expecting to have the mistake work in their favor, on the other hand if it was a big retailer I think it’s ok to make it in your favor because I’m sure they have the resources to recoup their losses.

[@johnnymoles318]

That's awesome he worked with you to make it right. Great video man 👌

[@nublafiednubbie]

Plot Twist - It Was Factory Sealed And The Grading Company Kept it And Sent You Back a Resealed 🤔🤔🤔🤔🤔🤔🤔🤔🤔

[@thomasvasquez7015]

Marilyn Milian - "Court is about making you whole. It's not going, '..ching, ching, let that cash register ring.' " I totally agree with Caleb here. Honestly I probably would have not been as composed and I would have regretted it later. Getting our money back is really all we're entitled to otherwise it'd be like going back to the store saying you want the difference in profit for any item you sold that didn't resale for as much as expected. Either the store scammed, got caught and made it right. Or ultimately they made a mistake and made it right. There is balance again on planet Phoenix Resale.

[@longbrake0060]

The fact that the switch lite was wrap sealed too makes me believe he is the one who resealed the game lmao

[@jesusjammmer]

Sucks it wasn't actually a resealed game, but like to say you handled this well. Both parties did good here. Yes support local business when and where ever you can.

[@urcurcurcurc]

Dude that was what i said from the beginning, like it was not even in a protective box or anything

[@AmaBossBeYourOwnBoss]

You basically lost money twice

[@crashoverride576]

Ok. Now i have more questions. I have around 50 N64 games that I bought new back in the day. Id open them and put the cartridge in my N64 cases. The 25 cartridge holder and I'd put the box in a plastic toter box to keep them from getting dusty and damaged. I have everything in the box that it originally came with. Manuals, adds the plastic bag that went around the cartridge and the cartridge holder box. Not to mention an extreme green controller that I bought as a back up controller that I never opened. I was thinking of selling them until I seen this video. Now I'm curious about getting my stuff graded. Question is. How do I go about doing that???? Thank you again.

[@ebertcombs6610]

I had a feeling it wasn’t legit . Good for them for doing what they should

[@e3man01]

Not only will N64 games have that "H seam" but there are small holes thru out the shrink wrap the Big N uses. Also it should feel soft & smooth. Not slick, coarse & ridged. Glad to see you didn't go all "scorched earth" on them. Zero reason to burn a bridge if you can avoid it.

[@jeremywp123]

So did just having it sealed bring it from $150 to $1700+?

[@chantalekuzmiak1746]

Your a good man for how you handled that situation. 👏🏼👍🏻

[@luismanuelnegrin1]

Well done!! A lot of people should be learn about it!! 👋 from Spain 🇪🇸