The TRUTH about CUTCO Knives

Testing the absurd forever warranty of CUTCO KNIVES!
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[@NotNormalBehavior]

Have you had a CUTCO experience? What happened?

[@TheGreatestAlways]

Yeah....The small knife is not meant to cut raw chicken. I was helping my sister cook chicken sandwiches, and I tried to use the small knife to cut off any noticeable chicken fat. It wasn't the best choice...

[@Mercutiossword]

i had a set ruined because they got left in bleach. Cutco replaced them for free.

[@BlueFlameFoxX]

Bought them for my parents in law, loved them, replaced anything for free, and they love me! XD

[@NotNormalBehavior]

Very Nice! I am glad they love you back! LOL - I was shocked at how easily and perfectly their lifetime warranty was handled.@@BlueFlameFoxX

[@NotElvisBruh]

I sold these when I was in college. They are legit. I've cut a thousand coins into corkscrews and still have the same CUTCO shears to this very day!

[@BBBYpsi]

Their new knives are 440A steel & 56 rock well hardness. Horible

[@CrazyCatStitcher]

I love cutco! I have used them for years.

[@MrThePaulPaul]

"Dang it"- 🤣

[@hopegilbert4034]

My mom LOVES this brand.

[@salpicataggio7828]

I received present of a full set of knives with all the accessories in 1973. In 2020 I sent to Cutco 8 steak knives, a ladle, a spatula, and a chef knife. All were in great shape but the handles were in need of polishing. The ladle also rattled. I received new replacement items for all I sent with a note saying Cutco preferred replacement instead of refinishing for everything I sent. After 40 years. Who does that. Cutco did. Amazing company.

[@MsPuRpLePoTaTo]

These sound like some high quality knives! Might have to pick up one of these for my own kitchen one day!

[@frut_jooseomygodrod9413]

I am a cutco sales rep. If you're interested we can set up a demo

[@americanmade4791]

Don't. They aren't.

[@BBBYpsi]

the steel is about as bad as you can get. Years ago they may have had better steel. But now 56 rockwell hardness & steel is pathetic 440A

[@alfonzo9289]

Gotta respect good US customer service much respect to Cutco.

[@NotNormalBehavior]

No doubt

[@dcxplant]

Shun has the same policy. Send in the knives, they come back sharpened. I paid like ten bucks in shipping. They reshaped one too much, and I got a new one. We have a six piece Cutco set also. They hold an edge like crazy and are tough. Great knives that are a lot more durable and just as sharp as our Shun set. The Shun's are really fragile and the tips chip very easily. Cutco gets some crap about their "cheap" steel, but the good old 440 does not chip, the edge with a simple steel can be restored in a couple swipes. My Shun's are really difficult to sharpen.

[@NotNormalBehavior]

Thanks for the info, especially the info about shun knives and their free sharpening!

[@Lon1001]

Seems as much as people want to hate them, they do customer service exceptionally and the knives seem to perform better than they should. My concern about the burn marks isn't the esthetics as much as it is the effects on the heat treatment of the edge. My mother in law has owned a set for decades and her knives always stay razor sharp even without her doing anything at all to them to hone the edge, for 440A at 56 HRC this should not be possible. Every few years her rep does comes by to sharpen them.

[@ata1421]

I am glad I have the right brand, and I am glad they have fisherman’s knife which I just ordered, they are the best and I am not wasting money on other brands anymore. Cutco only 😊

[@dlbade01]

My parents got a set for their wedding. They've been married over 50yrs and my mom used nothing else those 50 yrs. She's had them sharpened locally. I don't think she knew she could send them in. I ran into a cutco rep recently and he said send them in, they'll probably send her some new ones. Haven't tried yet. I'm not a huge fan of their ergonomics. But it's hard to argue with some that's lasted through daily use for over 50 yrs.

[@NotNormalBehavior]

Wow....50 years of use out of a set of knives. Of course, that pales in comparison to your mom and dad being faithful and true to their promise, and staying together for over 50 years. Such dedication is rare these days... Congratulations to them both!

[@gtv6chuck]

When I was a kid, about 5 or 6 years old, my parents bought a set of Cutco knives. I remember that the saleman cut a penny in half with the shears and I was impressed. They still have the knives and I'm 60 years old. They still look brand new. They've replaced only 1 knife, and my parent's knives are so old that they have a slightly different handle - non-faceted. They love those knives.

[@HolyCrapItsRBA]

Love Cutco. I sold them for about a month and that was really about as long as I could sell them in my area. The only part of Cutco that I would say is a bit of a scam is the people hiring the sales people. They came and hired a bunch of people in this small town and telling us how we could make a career out of selling Cutco. Not really feasible in a small town. Pretty much the whole town was contacted by a sales person within a week after they hired all of us. I grew up in an even smaller town nearby though and did most of my sales there. I made a good amount in that month, but I wasn’t expecting much. I was just between jobs and needed some income right then. Sadly we recently had a house fire and lost all of our Cutco. I had my set from showing and my mom had some she bought from me. We had them a long time and while expensive, they are worth it to me. I contacted Cutco and they won’t replace knives damaged in a fire which is understandable, but they are offering half off to us which is pretty great.

[@NotElvisBruh]

They offered you half off? Wow...

[@NotNormalBehavior]

Did they ask you for any proof or?

[@HolyCrapItsRBA]

@@NotNormalBehavior they asked for a copy of the fire report which was easy enough to send. I think they have records of what we bought in the past and what I had as a sales rep so I’m sure we can only get what we had before, but that’s all we want anyway is to replace what we lost.

[@NotNormalBehavior]

@@HolyCrapItsRBA That is really great customer service in my opinion. I hope you are able to get a new set! Mine have certainly stood the test of time.

[@HolyCrapItsRBA]

@@NotNormalBehavior we got our set in the mail today. They were very nice and this time we went with red and they look so nice!

[@TheGreatestAlways]

Those knifes look nice!

[@NotNormalBehavior]

They are!

[@frut_jooseomygodrod9413]

I'm one of those college sales reps right now😁. If you're interested we can set up a demo

[@lisarogers1392]

MY X and i had these knives He got the knives but i would buy them again They were very good knives

[@gregmccormack5709]

Clearly their customer service is on point.

[@benfranklin1408]

I got a cutco knife and love it so much i got my parents one too.

[@DonnyB-sl9gm]

Honestly i’m interested in the hunting knife in double d and even though its a cheap stamped 440a blade there’s just something about it that’s calling my name. If it were sold in a cheap section i don’t know if i would buy, but the sharpening and warranty on them make sense to me though for the price. I might pick one up this stampede

[@YoItsBrOs]

My names Ken and I just started out working with Cutco, if you haven’t made that purchase yet do you think I could be your sales representative?

[@joshlips9661]

Thanks for the honesty

[@NotNormalBehavior]

Any time!

[@Marginal391]

IMHO Americans are about the best in the world for doing business👍 Thank you 🙂

[@NotNormalBehavior]

Thank you for the kind words!

[@bakoguy5330]

Wow, that was above and beyond! Think I will get a set

[@badtvbad1]

I bought my knives around 2000. It was expensive but reasonable, well within my reach. The prices have skyrocketed however. I'm unsure whether the life-time guarantee is worth it, they are so expensive now. But on the other hand, they do honor the guarantee, so you'll never have to buy replacements. I got super glue on my shears (which by the way are amazing!) and sent them in for cleaning. They couldn't get the glue off so they sent me a brand new pair. They cost about $100 at the time, and they were sent to me for free. There were no questions asked about how the glue got on there, whether it was my fault, nothing like that. I was an idiot and cut a super glue tube open with my shears (in retrospect, that was ridiculously stupid). My fault, I did it, no question about it. But I still got a brand new set of shears. I'm thinking about sending in one of my serrated knives to be sharpened. The serrated knives can be sharpened, which is highly unusual. Usually a dulled serrated knife is impossible to sharpen and is a piece of junk after its normal life time. I bought them from a friend's little brother, who was in college. He sold a certain amount of them, and then the market was saturated. It wasn't promised as a permanent job, no lies there. He sold some and then was done. I never heard him complain. I think I was one of his biggest sales. I was already on the market for a good set of knives and was ready to invest a lot of money for heirloom quality knives. And that's what I got. If you ever find cutco products at a thrift store or garage sale, jump on them. You don't have to have receipts proving purchase to get them serviced or replaced. They just have to have the cutco logo on blade. I'm thinking of buying a couple of pairs of super shears for Christmas gifts. They really are out of sight! They will cut ANYTHING, and can be easily separated and put through the dishwasher. Every package of bacon I buy, I open with these, then run them through the dishwasher to get the disgusting raw pork juice off. Very convenient. I do not regret my investment.

[@NotNormalBehavior]

My shears are from the 1990s... (man Im getting OLD) - but they are still going after all these years. I have used and abused them. Its almost miraculous that they have even survived....BUT - I havent tried cutting super glue tubes open with them yet...hmmmm! lol!

[@SavedEle]

Let me know if y’all need cut co i’m a sales rep!

[@Randomdude1979]

fuck no I ain't buying mid knives from a company with a bad rep.

[@gunguy353]

I like Cutco. I have a great set

[@TheGospelView]

Love my Cutco. Had it for 23 years. Other high end knife companies will sharpen your knives but not replace them. Cutco is the only company that will replace a 30 year old knife. I’ve done extensive research and they will only sharpen. Sometimes knives are beyond their useful life and cannot be sharpened effectively.

[@hawaiidkw1]

The spatula spreader is the big one; they call it "the ultimate sandwich knife" for good reason. I've never seen anything like it on the open market. I'd gladly pay good money for that even it it's slightly higher than what the sales rep would charge me.

[@NotNormalBehavior]

I agree, the spatula knife is very handy!

[@northrider8628]

Wife and I are happy we have them

[@NotNormalBehavior]

That seems to be the case for most people who have them. It seems most of the complaints center around the sales and marketing among people who do not own the knives. I am happy with my Cutco knives too! Thanks for the comment!

[@northrider8628]

@@NotNormalBehavior I worked in sales when I was young. Most of the complaints are because the people don't want to work. Finding leads is time consuming.

[@khoazimoto]

The Cutco knives are pricey and can compare with other high-end brands. But there's one thing I would say is the packaging looks cheap on the high quality. products products

[@alcoholicsanonymous-ku5mf]

What about the cutxo sword?

[@NotNormalBehavior]

I have never heard of a Cutco sword...???

[@alcoholicsanonymous-ku5mf]

@@NotNormalBehavior it's basically the Master sword.

[@bl4cklilly574]

I dodged a bullet with them. Was supposed to have training today, but i had a weird vibe with the way we were supposed to harass our family and friends.

[@NotNormalBehavior]

Dude! Did they seriously ask you to "harass" your own family?

[@bl4cklilly574]

@@NotNormalBehavior they don't use the word "harass", but they might as well be.

[@user-uv3jo3vn5w]

It’s not harassment. It’s training. It’s not easy to do. Starting with people who will understand you are new and learning is fantastic. My family still loves their knives, they bought more on their own when it wouldn’t even benefit me. I wish I would have bought more 25 years ago.

[@NotNormalBehavior]

@@user-uv3jo3vn5w When I contacted them about my nearly 30 year old knives, I expected to get the run-around or some other form of shenanigans from Cutco...but I was just completely and utterly mistaken about that. They honor their unbelievable warranty and had superb customer service. In my case, I'd say it was shockingly good.

[@jamesdetweiler5562]

You must work for them. Those knives are crap. Pure crap.

[@NotNormalBehavior]

I do not work for Cutco. The video mostly was about testing the lifetime warranty, but I have had excellent luck with the knives, and especially with the Super Shears. Thanks for watching!