The TRUTH About RIDGID's "Lifetime" Warranty!

[@731Woodworks]

To start comparing quotes and simplify insurance-buying, check out Policygenius: Policygenius.com/731woodworks. Thanks to Policygenius for sponsoring this video! ▼EXPAND FOR LINKS TO THE TOOLS▼ 🎥 Watch Next - Hater's Guide to Ryobi Tools kzbin.info/www/bejne/ioXXq4upm7yna68 🛠Tools in this Video: Ridgid Router in Video (newer model) - homedepot.sjv.io/RyzOvX See All Ridgid Tools - homedepot.sjv.io/KeaZWv Milwaukee Router - shrsl.com/3x0c0 Ridgid LSA Website - register.ridgidpower.com/about_lsa Major's Forrest and Lawn - www.majorsforestandlawn.com 4321 Woodworking Experience with Ridgid LSA - kzbin.info/www/bejne/r5WZmHiNbNCriqM Other Tools/Equipment I'm Asked About Often: Shirt I'm Wearing - faithvalleytees.com/collections/all Boots I'm Wear - amzn.to/3HkUl3y Where I get my t-shirts (mostly) www.kerusso.com Toolbox in Background - homedepot.sjv.io/x9B2xy Tool Wall over Miter Station - amzn.to/3ZgWq7B Digital KZbin Sign - amzn.to/3GL2a2e Camera Gear I Use - kit.co/731Woodworks/camera-gear-i-use Computer Equipment I Use - kit.co/731Woodworks/731-woodworks-computer-equipment (If you use one of these Amazon and other affiliate links, I may receive a commission) Other useful links: Daily Tool Deals on my website: www.731woodworks.com/tool-deals Subscribe the 731 Newsletter: mailchi.mp/7e44c16eefdc/731-woodworks-email-newsletter Check out our easy-to-follow woodworking plans: www.731woodworks.com/store Outlaw's Board Butter - www.731woodworks.com/store/boardbutter

[@porkchop3094]

I believe I shared my Rigid experience on another one of your videos last year. I also purchased the power drill combo 5-6 years ago. The drill stopped working and I took it to a local shop where Rigid directed me to. I paid $35.00 up front but and that was refunded once the drill was fixed and returned to me. It took more than 2 weeks to get it fixed but Rigid stood by what they claim with the LSA.

[@seanm9554]

Love Ridgid, most of my shop is Ridgid, and I am starting to have to use the LSA on my older tools as well. I have had zero issues or pushback from them on anything. They replaced 3 batteries, replaced a motor in my tablesaw, and fixed a bearing in a sander. I wish Jet and Rikon would give even half the level of customer service considering the price tags on their products.

[@texputter7928]

Ten years ago (or longer), I was sanding a piece of wood in my shop with a 5-year-old Rigid orbital sander when that sucker literally exploded in my hand. It sent parts flying 30 feet all over the shop! Scared the crap out of me, but fortunately I only suffered a small cut on my hand. This accident could have been avoided had I registered the tool when I bought it because it had been recalled a couple of years earlier. I called them up, they asked me to mail the damaged tool to them, and they sent me a new one. Kudos to Rigid, seems like they've been backing up their stuff for a long time.

[@lostpony4885]

They didnt send you a new hand so its good the old one was repairable.

[@llamamanguy]

I called them about my tubing cutters spiraling and they didn't understand the word 'drift' and then suggested that I change the cutting wheel after I told them that I had already done that.

[@nathan1sixteen]

Sounds to me like Ridgid handled the LSA exactly as described. They took your tool, fixed it, and returned it within 2 weeks, and you didn’t pay a dime. Better than any other tool manufacturer. Also, there are cases where they’ll just send you a new tool. This just doesn’t appear to be one of them.

[@JB-ez2jz]

Milwaukee’s is outrageously good too! It just obviously isn’t lifetime.

[@philshock3805]

The only time I used the LSA was for the 4512 table saw I purchased in 2014. The bolt for the handle on the miter gauge broke free. Called them up and they sent a new one at no charge. A minor issue no doubt but was impressed how easy the process was.

[@cynnon1]

I have a whole drawer full of DeWalt cordless tools (The older 18V line). I picked up a cheap Ridgid drill/driver a few years ago and really liked it. Since then, I've purchased replacements for almost all of the DeWalt tools, which have now become my backups. I've never had to use the Ridgid LSA, but I'm glad to know it's there. Also, during the holidays, Home Depot likes to do a "Buy battery, get free tool" promo, so I've now got several extra batteries that are all covered by the LSA. Thanks for the vid!

[@jontnoneya3404]

SOOO glad to hear this. Ridgid's LSA was the reason I bought into their line recently. When I heard that it also meant free batteries for life, I was SOLD on this platform. Better than any other warranty or service agreement on the market and the tools are really well made!! I'm so glad I chose Ridgid and this vid makes me even happier I did.

[@manderadkins329]

I burnt up a drill that I had purchased from a pawn shop. I took it to the home depot tool rental center and said they would try to fix it and if they couldn't they would send it off to rigid. They couldn't, I paid 6 bucks to have it shipped to Atlanta and they fixed it b4 contacting me. 8 days passed and I got the call about my non registration, I explained and she said if you pay the 12 bucks for shipping it back to me we are all good. Not just a great product but a great company. I highly recommend

[@unclepungus7828]

Been using ridgid for the past I'd say 3 years now. I bought myself their jigsaw and was cutting out some risers and runs for a set of steps. Was using it to cleanup what the circular saw couldn't reach and my jigsaw died. Light still came on but no response of the motor. Took it to my repair shop, solder connection blew on it. Repaired it for free within 2 weeks no hassle and haven't had a problem since. And for the price I got that saw on I couldn't complain. $220 deal with the jigsaw, same router in the vid and a sander. I will say as long as they keep expanding they have my business. Kudos to them

[@scottcpan68]

I bought my first Ridgid 18V power tool in 2003 when the line was first came out. I'm on my 4th set of replacement batteries for that hammer drill kit. I now have over 60 tools and batteries registered for the LSA and haven't had any issues getting service. Up until recently you could go to any Home Depot with a tool rental department and they would ship the tool out for you. Unfortunately I heard that is no longer the case.

[@rogerwallace3188]

Mornin' Matt. Really enjoy your videos I watch them everyday. I am another Arkansas Woodworker like you. Being on a fixed income I have to save any way I can. I own mostly Ryobi tools with the exception of my Rigid Table saw and Miter Saw. I also started out with a 12v set of Rigid tools that included the Drill, Driver, and Oscillating Multi-tool. I got them used at a Pawn shop in 2013 have used them for over 10 years. Last year the Driver quit working and I contacted Rigid through their website was given an LSA number and told to take the unit to Home Depot down the street. They sent the unit to Rigid and it was repaired for free. Took about 4 weeks to get it back but when it came it had been completely refurbished. I will continue to use my One+ Ryobi system for most of my work since I have over 40 tools that use the same battery. However I buy Rigid tools ever time I find them on sale. I just got the corded palm router from Rigid at Christmas when Home Depot put it on special. I use it every day almost and love it. I am looking to buy a cordless one right now and was leaning towards the Ryobi until I saw your review. Will probably go with the Rigid instead. God Bless, Thank you for your service to our state and keep up the great work. Combat_Devildoc 75th Ranger Reg.

[@kontractor8295]

As the son of, and personally being a retired factory maintenance and side job handyman, we've dealt with a lot of burnt up electric things over the years. There are two things needed to get rid of that smell. Sunlight and wind. Set it out on your back porch in the sun on a breezy day. Repeat as needed. It's amazing what sunlight can do. You don't even need to disassemble the unit, but opening it up does help. 2 or 3 days and you'll be amazed at how much better it is.

[@greghurt4944]

Great to hear your tool was covered and serviced by Rigid without any cost . Had similar situation with my Rigid benchtop planer (11 years of use) and they replaced it with brand new generation 4331 model which worked out great as I had 6 sets of replacement blade packs from my 4330 model that could be used in my brand new planer. The only downside was the service centers near me (30 miles) on their website no longer provided service?? Ended up HD which has a tool rental department and they shipped the old planer to some HD service center and learned that didn't have replacement parts so they ended replacing with a BRAND NEW unit. Can't go wrong with Rigids LSA. PS, enjoyed the video with Blacktail Studio

[@martinfrechette1072]

I have only good experiences with the Ridgid LSA. I had the exact same router fail in 2022, and the tech told me this model was under "direct ship replacement". So, about 3 weeks from droping it to the repair shop, I got a brand new one in my mailbox! I have almost only Ridgid tools in my cordless arsenal and used their LSA many times. I admit, it can sometimes be long before you get the tools back. But for the price, I have at least two of each tools and a whole bunch of batteries, so I am never left without a usable tool. The new battery replacement service is also a big win. No need to send the old batteries. Just a call and a quick chat with a Ridgid rep for diagnosis/approval and your new battery is in the mail.

[@JonoDLT]

The LSA is awesome. I have had light replaced because they couldn't fix, reciprocating saw fixed and drill rebuilt. I have had for almost 10 years. Well worth it.

[@josephgill9878]

As a hobbyist I’m good with it, especially the battery replacement. I’ve had several tools repaired and one was replaced with a factory refurbished unit probably because it was cheaper than fixing it. No complaints here and when I call them they are extremely helpful. That being said I am now adding tools from different brands based on need. For example I picked up a Ryobi 23ga pin nailer because Ridgid doesn’t make one and their ratchets and oscillating polisher. Also grabbed the new a Milwaukee sander and 12v drill/impact kit. I think I have a tool problem lol.

[@LiftRanger]

A friend only recently made me aware of Ridgid's battery warranty. Had I known earlier, I'd have a shop full of their tools. Thanks for another informative video, Matt!

[@chapmanncheung4170]

Do you not get battery warranty?

[@beaudy1012]

You were done right. Especially considering no other power tool manufacturers (that I can think of)are doing a LSA or equivalent service...and apparently honor it, according to most testimonials I've seen in the subject. I can attest to sending in a Octane battery and had a new one in just about 2 weeks. The fact I'll never have to buy another battery unless I want more is awesome. As far as the service centers...if one is not close by, you can bring it back to your Home Depot and they should ship it out to one, no cost to you.

[@BlackPilledWhite]

I’m a yellow and black fan boy I even have DeWalt ice chests, shop fans and chairs, but for my miter saw I went with the 12” duel bevel sliding Ridgid saw and with the exception of how large the miter saw is I love it. I also have ridgid shop vacs so recently I decided to go ahead and add some ridgid hand tools to my wood working collection. I picked up the same router, new jig saw and a 1/2 and 3/8 high torque impact wrench. I am happy with all of them, I think a service agreement is more than fair. They are not Snap-On charging 50x what it cost to make, so no questions asked replacement seems excessive. I’m glad I’ve begun registering all my new stuff.

[@idahojoejoe]

Maybe you are already aware of this but when you buy ridgid tools through 3rd party sellers like amazon for instance, the LSA isnt included. thats probably why the tools are much cheaper on amazon.

[@tonysworkshop3379]

Glad they treated you right! My experience was very different. I live 15 minutes away from TTI (the folks that used to make Ridgid products), and I work across the street from them. I bought the R4520 table saw, and loved it. I registered it, and sent a copy of my receipt like I was supposed to. When the blade quit raising and lowering like it was supposed to, I called them. They said since I never received a confirmation of registry from them, my product wasn't covered. I found out who worked on them, and got in touch to see about fixing it. They were going to charge almost as much as I paid for the saw (paid $750, they wanted $675 with parts and labor). So, I bought the Skil jobsite saw you reviewed, and I love it. But, because I did what they required, but they didn't respond that I was good to go, I didn't have their LSA. That sucked! Thanks for all the great videos, Matt.

[@johnlee7085]

I have a similar situation with a bunch of ridgid tools. Very annoying.

[@robertjohns6485]

Same happened to me with my circular saw, so it doesnt have the lifetime agreement now. Also had to prompt them on my next tool twice before it was confirmed as registered.

[@jorgesuarez1078]

I recently started buying Ridgid mainly because of the battery coverage, but am glad you posted this vid of your experience, because I’ve been curious about the wording of “lifetime service agreement” as opposed to a Warranty.

[@21psd]

I'm part of the Ridgid family as well and love my tools. They've replaced one of my batteries under the LSA after 4 years of use, and I think they are the only company that warranties batteries for life as long as they have been registered. But there is a catch, in order for the battery to be covered, it had to have been purchased along with a tool. Batteries purchased individually aren't eligible.

[@mike17032]

Actually that changed now. I think they took the feedback that “that’s stupid” and acted on it. Got a battery set over Christmas and it’s fully covered.

[@21psd]

@@mike17032 that's great news. The policy really didn't make sense. Thx

[@matthewcluskey7659]

I personally own many Ridgid products - several 18v cordless power tools (though I've been slowly converting to Milwaukee), a 12" dual bevel sliding miter saw, and a cabinet style table saw. My very first experience with their LSA and lifetime battery warranty was circa 2010 and was a nightmare. I followed all instructions and registered my impact/drill combo and batteries on their website as well as mailed in all original receipts and UPCs. Weeks later after hearing nothing I contacted their customer service to check on the status of my warranty/LSA registration. They told me they'd never received any of my original receipts or UPCs. Too easy, I said - I scanned all of these and saved them on my computer before mailing just in case. I was then informed that those documents would not be accepted as they weren't "originals." I asked what else could be done to complete my registration and I was told - nothing. I would not be able to register my tools and batteries. Since then I've not even bothered trying to register any of their products and as stated have slowly been phasing them out of my shop (minus the two large saws). Given the fact this was 13ish years ago, its obviously possible they've refined their processes with their customers in mind. Take my negative experience with whatever measure of a grain of salt you will. I still believe they put out a solid performing product at a good price with or without a warranty that requires jumping (back then) through a mess of unnecessary red tape.

[@jackheilmann3739]

I have many Ridgid tools and I’ve had some go through the LSA process. A word to the wise: you have to register the replaced tool. Even if it’s the same serial number you have to at least chat with the company and see if it needs to be re-registered. I’ve received replacement batteries and tools. They needed to be registered.

[@bbest8]

Love my Rigid as well. However, my battery died, I reached out to them, and they told me that my battery wasn't in the LSA. Furthermore, they said I didn't complete the form within 90 days. So make sure you get verification that you submitted. They however, sent me a replacement but will only be good for 90 days. Lesson learned! 👊👊👊👊

[@mike17032]

Start saving and uploading your receipt with every registration. Never had one not accepted after I did that. Makes it an easy one step and don’t have to check process.

[@tomdolan4697]

I have at least as many Ridgid tools as you and had nothing but great response from them on any repairs needed. My first like you was a drill and driver set and I am now on my 3rd or 4th set of free batteries. Great service always and I continue to buy more Ridgid tools.

[@slickriven]

Besides loving orange, I've been a Ridgid fan and owner for pretty much my whole adult, power tool owning life. I started with a kit that included battery powered drill, driver, one handed saber saw and a light. I've since added the following battery tools: another drill, a 12v multi-tool, 18v multi-tool, several heads for the multi-tools, circular saw, jig saw and a 16 guage nail gun (that's currently on it's way to me); plus electrical tools: smaller circular saw, belt sander, orbital sander, their bigger router, and the spindle sander (also currently on it's way). I'm really glad they took care of you. I believe with bad batteries, the 2 that came with my original kit are not so great, they'll have you take them to Home Depot and basically do an exchange for a new version. I picked up 6 batteries from Woot! that were refurbished as I prefer to buy the bare tools instead, so I haven't bothered to attempt to use the LSA on my older batteries, I simply use the better Woot! sourced, non-LSA eligible ones and I've actually only ever used like 3 of the 6 I got in the pack, but I'm a hobbyist.

[@bmwh548]

For cleaning up the terminals on the tool: grab some interdental brushes from the supermarket (they're like a dime a dozen) and your favorite contact cleaner. Spray the cleaner on the brush, push it inside the connector and just go back and forth in there. Repeat until you get a relatively clean surface.

[@joshuaknudson5368]

It was quite a process to get my miter saw repaired when I had an issue with the base. I live in the Los Angeles area and the closest repair center was 40 miles away. Kind of unbelievable that none of the Home Depots in the area are repair centers either. The repair took 3 months because the shop said Ridgid wouldn't send them the parts until they reached the dollar value for free shipping. I even offered to pay shipping but the shop declined. Makes you wonder what the threshold is because the base is listed at around $125. After a bunch of driving and waiting, I got it back and it works great. Despite this, I still own a couple Ridgid tools and would maybe consider them again, but the LSA situation in my area will give me a reason to think twice about buying them.

[@itsmemike1153]

If any of The Home Depot’s had a Rental they could have fixed it. The Home Depot stopped repairing tools at the end of January after 11 years. I’ve been in rental for 15 years and did just about all the repairs on Ridgid and Ryobi tools that were brought in. I did send some of the newer stuff to the main repair shop because they were more complex to work on. The thing everyone needs to know is with Ridgid if you just buy batteries not with a tool they only have a 3 year warranty with receipt.

[@jewdd1989]

My Ridgid palm/trim router is plug in but I’ve noticed exactly the same issue of getting really hot even with precautions and not routing too deep. And yes I’ve had it shut off for no apparent reason, mine is only a year to two old! I’ve also had bits that were tight and should have been secure and were till routing when the bit suddenly drops slightly ruining my round overs or even grooves. I tighten almost too much bc I’ve had my bits drop and it scares me the bit will go flying. I’m bummed because Ridgid is supposed to be a high quality brand much like bosche, etc. yet my router is unpredictable so I’m glad you’re talking about it

[@ChadLuciano]

I have a 12V Ridgid cordless drill with all metal drive line from 2005...and Ridgid replaced the batteries (which are Ni cd and made by Sanyo originally) and the charger with new ones twice for me...I still use the drill today...my 12V is still awesome almost 20 years later.

[@thomasg8628]

The repair process is what stopped me from buying a ridgid tablesaw. The repair place was to far away from my location. So i went with the skil table saw that you actually reviewed. I like it alot and all its features.

[@ansonchristiansr9596]

Thank you for taking the time to clearly explain the RIDGID Lifetime Service Agreement (LSA) not Warranty. I have 8 RIDGID tools 6 out of 8 have the LSA because 6 were purchased at Home Depot the other 2 were not. As you probably know there are two catches to the LSA first you MUST purchase the RIDGID tool from Home Depot and second you have 30 days to register your tool for the LSA. As an electrician I think its important that you take your router back to the service provider and have the electrical connector on your router replaced because it appears by your close up photo that you have a loose electrical connection where the battery plugs into the router, this will cause high current and burn up another motor. Thank you for your Christian testimony tee shirts with Bible verses and Biblical quotes brother!

[@12345diehappy]

I bought a circular saw and really loved it, mainly just quality for price value. When I needed a router I got a rigid and registered it. Then worm drive saw. Took it out of the box and a friend beat the living tar of it demo-ing my roof. My service place is 45 minutes away but they gave me no trouble at all.

[@MrWSM1]

The LSA is the main reason I buy Ridgid tools. Glad to hear they did you right! Thanks for the update!

[@danrobinson2765]

Before you follow the LSA route, take the unit to Home Depot returns desk. This isn't we'll documented, but HD will replace the item most likely, no matter the age. I just walked into HD with my broken 5yr old Ridgid orbital sanderwl, no receipt, and was instantly refunded the current retail price, which I used to buy up to the 6" version.

[@johnlee7085]

You can try, but at least the stores around here won’t refund power tools without a receipt within 90 days.

[@michiganracer1181]

Cudo’s to documenting the process, for a $100 tool that’s 5 years old, I would have just sent it to the dumpster in my shop and had a great reason to upgrade 😎. I’m terrible at registering tools, I figure if it last 5 years I “got my money’s worth” and there probably is a much better option available by now. Just me, not saying it’s “the” way to do go.

[@steffendetrick]

Agreed

[@huejanus5505]

My brother is heavily invested in Rigid tools. He says the only bad thing is that if you send a tool back for repair is the approximately 4+ week turnover rate. If you’re in the middle of a job you can’t always wait.

[@MathGeekQ]

100000% super cool that they went the fixing route!!! Reduces waste, and most importantly... they designed their products to be fixable, not disposable which seems to be the trend with the latest tech.

[@chomp7927]

Haven't had to use it in about a decade but the reason I jumped all in for ridgid was because the shop I worked out of all had ridgid. Multiple times we had guys take their tools into the service center (ours was literally in a HD lol) and that's what sold me on it. I had one impact go to shit because I used it for things WAYYY bigger than I should have and they fixed it for me. Since I left that job I never had anything else go out (my tools are all for home owner / DIY for friends stuff now) but I have still been all in on Ridgid due to my 2 years at that shop. Never had an issue with the batteries either (I did skip that bluetooth crap and I'm glad I did lol) but from the guys I know that used it they just straight up gave them new batteries lol, can't beat that!

[@grantcreveling1965]

Hey Matt, the one issue to this is it depends on user and people if they are going to be nice about it or not sometimes too. I have had great experiences with it, and found out that they don't make parts for their lights or other accessory items to say, and ship a replacement (sometimes the updated model) directly to customer with responsibility to dispose of as you wished.

[@ronalves9118]

Yes I have some Ridgid tools. My 1/2" hammer drill quick working after about 5 to 6 years. I sent an email to Ridgid tools they told to take to a certified shop, which was about a 1 hour drive. Left it there and called them back in a week, and they told me they could not fix it. But one week later a received a brand new in the box new 1/2" hammer drill. Great service.

[@4321Woodworking]

I've personally had good luck with using the LSA (as noted in the video I did that you linked to above THANKS!) on 2 tools and a battery so far in the 5 years I've had them. With that said I used to just drop them with the repair guy 25 miles away (I live rural so everything is 25 miles away) but he is getting out of it due to how RIGID is doing him dirty on payment and other aspects. All the small shops are getting out of LSA service so now my closest two repair centers are 100 miles away in either direction. Driving that twice I'll just buy another tool. I like the tools I have but I'll probably leave the brand at some point, tool bear says dead tool walking and seeing how other brands are expanding line ups and RIGID isn't doing much I'm inclined to believe him. In any case great video, glad it worked out.

[@greghurt4944]

Similar situation in SCA with service shops moving away from Rigid due to reimbursement. If you have issues on any Rigid tools under LSA, take it to HD where they have tool rental department and they can assist...

[@MannyWoodworking]

Yes sir Ridgid is a great company I have some off there tools and when some things went wrong either they fixed it or gave me a new one. Love it. Thanks Matt you are doing a great job with all videos 🙏🙏🙏

[@stevesiefken6432]

I’ve had my planer fixed a couple times using the LSA and it was great. For me the closest repair place was my local Home Depot. Only complaint was it took 5-6 weeks to get it back both times. Because of this, I plan on transitioning to Ridgid power tools when my current tools finally fail.

[@rickyperkins232]

Mine 1-6 months I am done with Ridgid, I dealt with Milwaukee 7 days, I dealt with FLEX 4 days from when I called them

[@johnlee7085]

I have a planer that I need to take in, but it’s 20 miles out of the way, so it’s still sitting in the garage.

[@jeffjodyauman7774]

My shop is exclusively Ridgid for the LSA. My oldest tools date back to 2011 and are still working, even the batteries. I did smoke a circular saw that was 4 years old last year, took about a month, sent it out with a self-addressed and paid Fedex and they sent me back an updated brushless saw complete with new blade, brand new, awesome! You do need to register the new replacement just like any new tool you purchase. So in theory, you really only need to buy it once and you will have it forever. I will say the service was a little on the slow side, but I had already purchased a new ridgid worm drive saw, so I didn't really miss it and am thankful to have a brand new one! Another thing, everyone is big on Milwaukee and believe they are better, well, maybe or maybe not. These are both built by the same parent company and if you look at their new tools will find striking similarities. So with Ridgid, you really get a Milwaukee but with the LSA the red tool does not.

[@daves7775]

I have a lot of the Ridgid tools. I have had some problems with the LSA. The person they said was a service center - was not qualified. Cut some notches out of my Caulk Gun and made it worse. Ridgid eventually refunded my money. But I wish I had the working tool. Plus, some of my batteries are a very old design - so they are no longer made and they won't replace - since a replacement does not exist. Now, I don't use commercial. Everything is personal. You, on the other hand - are Commercial. You have a shop; making stuff for sell; amplify your YT presence etc. So, actually you don't qualify for the LSA and the Personal warranty. Since your use is COMMERCIAL. So very nice that they covered you.

[@PGGraham]

I have some tools that have dropped off of my LSA. There were there, now they aren't. I'm about to start in with Ridgid about that.

[@wildpigremovalinc.executio8028]

Thanks for the information. Like many other guys I started buy Ridgid tools because of the Lifetime service. I have a few questions. Why not buy a second Ridgid router, 5 years of heavy use is pretty dam good use, why not buy a new one while the original is being fixed? The other questions are for Ridgid, a lot of the below comments are very negative about repair service. Actions speak louder then words. Most of the complaints are that the tool owners have to wait extended periods of time to get a tool fix. If Ridgid is taking over the repairs. Why are these tool owners still having extended wait times when trying to get a tool repaired?

[@roym.1141]

Matt, thank you again for all the great and informative content you provide to the woodworking community! I had no idea i had to register my ridgid products online for the lifetime service agreement. Just found out today that there are seperste departments for powertools and wet/dry vacs because the vacuums automatically come with lifetime warranty, but I was able to register my new drill/driver purchase. Thanks again, and fingers crossed I win this router! Sending good vibes and positivity to you and yours from the bottom of the boot, New Orleans, LA!

[@eyeofamon]

I've got the cordless trim routers from Milwaukee, DeWalt, Makita, Kobalt, Bosch 12v, the new brushless Ryobi, and Ridgid. The Ridgid is the most comfortable in the hand, but the DeWalt has the most pleasant depth adjustment. Flex has a trim router coming out this summer, and it will carry the lifetime warranty.

[@unclebob2336]

Went with Rigid since the rated reliable tools came with the LSA. Mid 90's I was Waukee during the NiCad phase and those 90's $80 dollar batteries went for only 3 years. Luckily I tossed those NiCad's in the bed of my truck and drove around with them for 2 years until I stumbled upon a recall. I cleaned up the batteries and sent in for 4 new NiCad but they only lasted another 3 years.

[@aaronb4936]

It is a hassle to drive nearly an hour (for me) to my nearest approved repair center.. AND it is a hassle to get tools registered sometimes. BUT over 15 years they have always fixed my issues (including replacing batteries) and have even given me total replacements on a sawzall and hammer drill.

[@CaptMedfrag]

I had a MSgt with a 10+ year old rigid table saw. The saw lift assembly wore out. Customer service had him send some pics and then sent him a new table saw. It was much better than his old one. He didn't have to send the old one back and he gave it to another Marine who was going to try and replace the lift assembly himself. Watching him have such a positive experience with them absolutely sold me on them.

[@LYTOMIZE_Woodshop]

Great to know it all worked out - smell notwithstanding. There seemed to be a bit of a glitchy editing issue right after the truck went through. I have some Ridgid tools that are sneaking up on 9 years old. This video and experience gives me hope!!!

[@731Woodworks]

yeah, I had to cut out a part that was incorrect after it was uploaded. I'll see if I can't cut the glitch before it goes live tomorrow.

[@markd2322]

I have had the same experience twice with Ridgid shop vacuum, they replaced the broken one with a brand new unit. These were ten years apart, and the Ridgid shop vacuums outlasted my experience with Craftsman and Shopvac by several years.

[@txvet7738]

When my Gen5X hammer drill chuck broke they fixed it but I did have to take it to a HD service location 50 miles away. Fortunately I work in that area but also had to pay a $30 refundable fee that got back when I got my drill back. It was fixed good as new. Also my Gen5X hand vacuum got replaced with the newest model when Ridgid stopped making replacement filters for my old vacuum. That was awesome and this new vacuum is much more powerful!

[@jimh472]

With Bosch they will just ship you a refurbed unit once they establish you are under warranty. I actually got my new (well refurb) driver before I had boxed up and sent in the old one. Zero problems with it and functions as good or better than the original did. Not bashing either brand but it seems like a bit less hassle then what you had to go thru.

[@bryancunningham1095]

Also forgot to comment if Ridgid did you right, i think they did a good job on backing their service warranty. I have alway said to younger people to buy your new tools through Ridgid because of the lifetime service and battery replacment agreements its a win/win deal if you are going to buy tools especially cordless battery tools.

[@Troyvidihoo]

The router contacts got red hot for a second when the original failure happened, causing the discoloration. Likely they are now prone to being hot spots themselves, It is surprising they didnt change that contact block, but they did fix it free. What sold me on Ridgid is the lifetime battery replacement, which they have honored for me. You do have to follow up and make sure the LSW is confirmed on each item or they will wiggle out on you, other than that very satisfied.

[@pjhalchemy]

Good to know that Ridgid backed their product for you Matt! Longevity is one of those things that comes from good engineering and confidence that their product design will last under the worst conditions. A good company will back that with quality service with minimum hassle to the customer which insures happy loyal customers and excellent feedback to the engineering team. CS isn't what it used to be and not much gets my britches in a bunch more than bad CS. IMHO they probably should have replaced the contacts and perhaps given you a new battery (lifetime warranty) as a short like that can definitely shorten its life or even kill it, primarily because you have invested thousands into their company over the years. Just a thought on the contacts is to pick up some CRC contact cleaner and devise a small scrubbing device with scotch bright or 4/600g paper...I've used this for decades. As for the smell I've had good luck with baking soda in a pan and the whole thing in a box for a few days...eventually it will dissipate, depending how much plastic or varnish is involved. Not much worse smell than a fried armature. Thanks for all you bring forward for us and great to learn something every day!

[@RyanRoux]

I recently sent in a Dewalt 3/4 HP router to Dewalt in Atlanta (I'm in N.O.) It took over a month and they wanted to charge me to fixing the router that I thought should have still been under warranty. Apparently, there is a 1 yr and a 3 yr warranty and Dewalt said that my repair fell under the 1 yr warranty. I was not happy and the lady said as a 1 time courtesy, she was going to warranty the repair. When I got it back, it still smelled like that burnt up electrical smell. Sounds like you got a heck of a deal. I would have brought it back and asked them to replace the connections too.

[@joaquinfarinha5735]

Thanks for sharing this video. I’ve always registered my tools online. It’s always good to hear a success story.

[@denisbeaudry5396]

I bought a cheap Black and Decker micro sander and it broke after a few uses, I emailed company and all I had to do was provide pictures of tool, address, numbers on tool. Did not have receipt or registered tool for warranty. They ended up sending me 2 brand new ones in case one broke again and no questions asked. Greatest return or exchange/repair I ever had to deal with. Not the most powerful tools but great customer service.

[@carygrezeszak1861]

Thank you for the information! I have a Rigid random orbital sander that recently quit working and our local Home Depot doesn’t repair the tools in store anymore and my closest repair shop they said is 75 miles away! Very disappointed in Rigid after buying several of their tools. Probably won’t be buying Rigid again!

[@mickcarroll1274]

Bought a Ridgid octane router on sale at Direct Tools, their factory outlet store, for $48, which included LSA. I originally bought a factory RECON (only 1 yr. warranty) for $36 but while runnng it, it smelled burnt so I returned it and got the new one for $12 more with the LSA. I'm not a wood worker, per se, and you got 5 1/2 years using it quite a bit so it should last me a long time without issues. For what I paid, you'd thought Ridgid would of just sent you a new one over repairing the old one. By the way, I buy the factory RECONs only on tools I figure I'll rarely use, and if there's substantial savings over a new one. $12 wasn't a substantial savings. And on RECONs, I always give them the "smoke" test by running them and smelling. I only had the router that smelled burnt. The other 3 tools, hammer drill & 1/4" impact kit ($100 with 2 max batteries and charger), and 6 1/2" subcompact circular ($48) all "smell" and with the exception of a few scuff marks and scratches on the circ, look relatively new. The scuffs mostly come from factory re-testing and reboxing using generic cardboard boxes with very limited packing material, if any, instead of repacking in original boxes. The outlet store employees said they had to send back tools because of repacking issues that caused damage thru shipping. Unless severely damaged, they're tools meant to be used so a few scuff marks and scratches aren't going to affect the performance, especially if substantial savings can be had.

[@HenriBerube-s6q]

I went with Rigid for the same reason. I had about $12,000 in tools. When I started having problems with the toold 9 and you will have problems with them) I was told that I did not have any warranty. My account with all registered tools was deleted by an employee. THey told me I had to produce receipts an dthen for limited 1 year coverage. I had the Cast Iron Table saw. The fence broke. Rigid no longer made the saw fence and they told me I was out of luck. I actually had to through the cast iron table saw out last month. The only aftermarket fence that would fit the saw cost more then the saw itself! I have milwakee and dewalt now and although they dont have the life time warranty. I have NEVER had a problem with any of those tools or batteries. I have had problems with EVERY RIgid tool I purchased except for the small router.

[@GraemePayne1967Marine]

Using rubbing alcohol on a cotton-tipped swab will help clean the contacts. But make sure it is dry before putting the battery back in. On the lovely aroma of burned electrics - since they put a new motor in, you should be able to remove it. Then thoroughly wash the case with hot water and detergent, rinse it, and let it dry completely. The re-install the motor. You may not get ALL of the smell, but you should be able to greatly reduce it.

[@newttella1043]

This video is reassuring as I'm slowly replacing my old tools with all Rigid so I can swap batteries. There's a Rigid service center in my city, so good to know I can get my tools fixed in a reasonable amount of time AND talk to a human being 😊

[@davethepius]

I got the same deal on the Milwaukee router. As much as people say Milwaukee is over-priced, they definitely work hard to get tools in our hands and much more reasonable than Festool. It's just a matter of watching for sales.I have some Ridgid corded tools, including the corded version of that trim router. I get those from Direct Tool Supply for less than HD.

[@t0cableguy]

as of February 2024 LSA has converted to a mail in program. i have used this on three tools, a drill and two impact drivers. they replaced the two older tools, and fixed the new brushless impact driver. the only thing i had to pay for was packing materials. had them back in a couple weeks

[@vonderak]

My Ridgid reciprocating saw stopped reciprocating. I use it a lot pruning trees and palms. Took it to a Home Depot with a rental department and got it back in a couple of weeks--good as new. No charge. No problem.

[@kenerickson4923]

Update on LSA. I bought Ridgid table saw and had a problem with the blade height adjustment at about 4 months (after full refund period). I took it to Home Depot, and they fixed it under the LSA. It happened again and when I took it back to H.D. they found a problem with the motor and since that motor was no longer available, Ridgid sent a new saw. Well, the blade adjustment failed again, and I returned it to H.D. When I got there, I found out that Home Depot has stopped all service on these in January. Ridgid told me that I need to get it to an authorized repair location, but the nearest one to me is 140 miles. If you send it via UPS (my cost), they will fix it and ship it back for free. The cost of shipping was more than the cost of the saw. I drove it to repair location and will have to drive back when fixed.

[@portmoodyhandyman]

Im on my 3rd free brad nailer and the last replacement they game me the newer model and a free battery. Not mentioning all the other tools ive had repaired/replaced.

[@carlaaan]

I don't post much, but this an informative and realistic experience with the LSA process. It's important to know where the closet service center is for the brand you're about to purchase. Relatedly, search places like Reddit if the service center is well reviewed. I live in Toronto and I found out afterward the local DeWalt service center had a reputation for questionable rejections under their 'limited warranty '. Never DeWalt again.

[@baseballdude8491]

Metabo HPT has a real lifetime warranty and pro level tools Got some Ridgid planer, propane heater, some sanders and stationary tools but mostly Milwaukee and MHPT

[@mdale814]

Might be worth trying out some Metabo HPT tools. Most of them have a lifetime warranty, and from what I've seen, they make high quality tools.

[@baseballdude8491]

Yeah and that full size 1/2" plunge router is an absurd beast and joy to use

[@DJ-zj4fb]

Thank you for all your videos. It is great that Ridgid offers a lifetime warranty for most of its tools. Most of my power tools are from Ridgid. However, I find that the lifetime warranty comes with a price because the closest authorized service center to me is about 40-mile drive, and I live in the city. Also, I feel that Ridgid replaces its tools with refurbished ones. I received an R4331 replacement planer 6 months ago and used it only twice and it was skipping, then the belt broke, and smoke started to come out of the machine. I checked the blades, and they were really bad. How is it possible on a brand new machine....I may have to start paying more for better built tools.

[@drouleau]

I have a Ridgid 4560 table saw (the Delta one) - it's basically junk, unless you don't require a flat cast iron top and extension wings that are also flat, then it's great. It's too much of a PITA to ship back (plus this was my second saw and was tired of the shipping process, which was also another massive pain in the ass) so I'm stuck with it. My only other Ridgid "tool" is a shop vac, which I actually like lol.

[@kmchartrand99]

I've had to have a couple drills and impacts serviced in the past as I beat my tools a lot and I live 2 hrs from my service center and yes, u can mail it to the center, also worth mentioning if the tool can't be repaired because it's been discontinued they will give you the newest model they offer. If the battery goes bad under they lsa they will give you a new battery as well and you need to register that online to continue the lsa on the new battery. Sometimes the turn around can be slow but I've never really any issues with otherwise.

[@loadedfun4764]

My Depot will tell you “just go get one off the shelf and bring it back here for an exchange”. Now that’s standing behind their warranty. I’ve had issues with a vacuum so with the second time returning it I saved the box. The third time I returned it I had the box which makes it easier to return when the box says lifetime warranty in bold letters.

[@mdtcomm1533]

I have registered all my Ridgid Tools, but forgot to register my Skil saw with a battery. Been kicking myself ever since but everything still works great and I still love their tools.

[@daviddiehl-gy2sq]

I have that same table saw. The warentee ended when they stopped making replacement parts. They also refused to upgrade it.

[@TowerHand469]

I believe Milwaukee battries are designed to give out after 5 years ( When the warranty is up) thats why I switched my crews to Ridgid. We do communication towers all around the south. Including Monticello. We recently buit a new T-MOBILE antenna array beside your local Atwoods.

[@terekschultz1230]

My experience was not good. I bought a sander, my first rigid. It failed at 93 days 3 days after the 90-day retun policy at Home Depot. I then contacted rigid. They told me to take it back to Home Depot and they would tell me what to do. Home Depot informed me that I had to pay 35 dollars to ship it to the closest service center (about 4 hours away). Then, "if" they fixed it, I would have to pay 35 to ship it back. This was a 60 - or 70 dollars sander. They wanted 70 just for shipping. I trashed it, and I have not bout rigid since.

[@cbruced24]

Matt the Ridgid tool seem to be a good line for residential and commercial use however I do want to send you a notice that service agreements are done for residential customers if you declare yourself a business using this commercially they do not warranty in the same way and they do not offer service agreements in the same way for commercial customers commercial customers are not allowed to return and they considered it a used-up item just like any other equipment that you have to replace in a shop so that is important to also be aware when you're talkin to people that own their own business and use them commercially. Another thing is the video came across choppy in its delivery I don't know if this is something done in the editing but just so you're aware just as another customer mentioned it does not go through smoothly and had several stopping point where I had to reset the video to start

[@v3c7r0n]

Hard to tell on video but is it possible it's just heat discoloration on the battery terminals - it did get hot enough to release the magic smoke after all... I am on my second corded version of that router because I forgot Rigid has the lifetime service agreement, so thanks for reminding me that I need to go dig mine out and try to register it... I see why you like it so much. It's comfortable to use and works very well, but the corded version seems to have a similar problem to your cordless one. The speed control starts acting up a bit (RPM surging / hunting for a few seconds) which progresses to taking a few seconds after you hit the switch to start up and ends with it not starting at all. And as you've now learned, the magic smoke is not the fun kind of magic...

[@HawaiianReloads]

Here in Hawaii ridgid have no service depts. So we just take it back to Home depot and they swap it out for a new one. They take the new one out the box and hand it to you along with what ever else you need and they'll put the broken one into the new box and send it back to the manufacturers. Done deal. Then you go back to LSA online and add the new serials and your covered. Love them. I have every tool they made. Had ridgid from back in 2006. Broke 2 tools since. They're die hard. Also Every tool that I've bought with batteries have those batteries on LSA. Ive never had to send one back yet but I heard they send a battery to you from the factory.

[@vernsteinbrecker3759]

Nice to know, only have a few. I’m mainly Dewalt, but trying to find the Milwaukee detail sander kit. Haven’t had too much luck so far, but keeping my eyes open

[@waynewilhelm1199]

Recently took in 2 half inch impacts and 2 batteries both 4ah and had to have them replace the units and batteries all new batteries were about 4 years old maybe 5 or 6 and they worked but wouldn't charge on the good charger but have a cheap charger and it charged on it. Both impacts smoked out and fried like his router and they were both under 1 year old I'm a mechanic and work in a scrap yard and I bust loose rusted and coroated bolts all day. They either couldn't get parts or couldn't repair them and I got all new equipment so as for how I see it. It's great I love it and make sure to register new equipment when it recieved. Ridgid warranty worth its weight in gold

[@flyyxmke]

I think what you are seeing on The connections on the router is dielectric grease that is contaminated. I have the OCTANE version of this router for a few years and haven’t had any issues the connections. Look the same though. Some of their tools they use it in and some they don’t. In the video, I noticed that some of your batteries, the connections look like they are darker. That could be some of the contaminated electric grease on them take a lint free q tip and clean them. And maybe put new dialectic grease on it. Just a suggestion..

[@mikeinpenna]

I have used Ridgid LSA on battery's and one drill. Make sure you reregister the unit after you get the tool back. On the battery's they will not replace them after they have replaced them, even if you try to reregister the battery. Only one time will they replace the battery.

[@jlester4892]

I'm glad you had a good experience. I have not. I bought the jobsite table saw R4514. I had it about 9-10 months and it got to the point that I couldn't raise or lower the blade. Started slowly and reminded me of my '77 Monte Carlo crank windows that were hard to roll up/down. I bought it with the Home Depot credit card so I had a 12 month warranty. I took it back to the store and they just gave me another one. Fast forward about 6 months or so later and I've the exact same problem starting with the other one. AND the blade will not stay square/90 to the table. I need to mention here that I have a full time gig and my wood hobby is just that, a hobby. So these 2 saws have NOT been used and abused by a long shot. And I have cut very little hardwood as I am relegated mostly to using pine from the big box boys. So, this past Dec 26th I dropped the saw off at my local HD under the request of my chat with the LSA people at Ridgid. I was charged $30 "in case there is an issue" or something to that effect, that I am supposed to get back if there isn't one. Yeah, I have no idea what that means. Well, it's now 2/10/23 and I've received exactly ZERO communication from Ridgid. Nothing. Crickets. When I emailed them recently I was told that they don't have my saw. That it was sent to one of their service centers. Then they gave me the phone # to contact the service center when I mentioned "how do I even know they have received it"? So, I called them. During their stated business hours. FIVE times I tried. And their message instructed to call back during their business hours. EVERY TIME I called. I was already doing that. Emailed Ridgid yet again and supposedly one of Ridgid's people, called the service center people, and they are now telling me that they do have my saw and are" working on diagnosing the problem". When I asked what I am supposed to do in the meantime without my table saw, I was basically told that I would just have to wait. That they have NINETY days to respond. Still waiting. 47 days later I have been informed, by Ridgid, of exactly NOTHING. Moral of the story: The LSA is garbage if you make a living with your saw. Luckily I do not. But the lack of communication, urgency, and professionalism by what SHOULD be a very attentive company to their customer base is pathetic.

[@robertspina4503]

I used to buy Dewalt tools till I had a bad experience with their warranty since then I stay away from Dewalt and been mostly buying Ridgid I haven’t had to use the LSA yet but good to know they stand behind their products

[@WalterRiggs]

I was thinking about your Rigid router just the other day and wondering if this video was coming. Thanks!

[@SavageVoyageur]

I have a few RIDGID tools and had them registered when I bought them. I have had 2 batteries go bad. I just brought them back to Home Depot and they handled the warranty for me.

[@grtessman]

I don't think the stores handle the battery warranty anymore... you have to call them.

[@chrisbrannan3784]

I discovered you can taj the the tools to HD and have them shipped out if you don't have a shop close BUT it was 6 weeks to get my sander fixed, so unless you are an occasional hobbiest like me, probably too long of a wait. Which brings us to your point "when people use it". I had already fixed my sander twice myself before sending it in. And now knowing it will be nearly two months to get fixed next time, I'm probably not gojng to Hassel with it again. I will probably buy a better reviewed sander to replace it next time. Or, maybe keep this one as a back up, but definitly not going that long without a tool again.

[@mariondorsett]

Not everyone has a Rigid service center close by, and for me, I'd probably end up tossing it and buying new, based on the cost to drive or ship it to the service center would out weigh the cost of repurchasing the tool.... one of the reasons I went w/ the Ryobi tools instead :D