Paint Correction: A Different Perspective (Managing Expectations) - ft. Yvan Lacroix | DETALKS

[@supercharged00gtp]

Your shop was "Optimized" I see what you did there Levi. Great topic and discussion.

[@Astrofotografie]

''not every customer is gonnna sit with a scangrip at 6 inches from their paint'' I assume a well known professional detailer here in the Netherlands watched this :P. Because as a hobby detailer for 6 years i did check a car he did which was owned by a friend of my and wow he got scammed. After i showed the remaining defects and damages from the backing plate ( yep ''well known professional detailer'' ), we went to the detailer, showed him everything and refused to take responsibillity for how shit the paint still looked and the damages. Now i am setting up my own detailing shop, and i wish i knew about The Rag Company, Yvan and Detalks before! Great content.

[@offdatgogo]

Man I love this. The Detalks are so awesome. I've been pro detailing since 2012 and EVERY word spoken here was spot on. Some of this was info I know from experience (not the paint burning though) but this is a great reminder to self evaluate myself, my techniques, my business, etc. I thank you guys every time I watch these so thank you. Much love.

[@ScottysShineShop]

The first question we ask a customer is "what are hoping to accomplish?". Managing customer expectations and budget is key.

[@britishrocklovingyank3491]

As I am getting my mobile business together I am barely hanging on to the idea of offering a 2 step. You guys are talking about where my thoughts have been. With a rotary, Intensive Polish, and variety of pads I can do different levels of correction that the big majority of the customers will care about. Spend the extra time on the interior where I think most people want the work done.

[@ryanb8736]

Yvan and Levi are the best team. Always the best advice!

[@MyGuyKirby]

Solid talk, and Yvan said those golden words, ‘why are you here’. Good question to ask of customer to get their expectations and same for the shop. I am a hobbyist but doing minimum damage to clearcoat is best business practice. Think of terms of repeat customers and volume, over time you will stay busy and grow the business.

[@videomaniac108]

I am having a paint correction done on my 6 month old black 370z, with an Opti-Coat Pro+ ceramic coating applied. I would expect to pay at least $100 per hour for the labor and would be very suspicious if a detailer came in substantially below that. Recognizing the time and effort it takes to develop the kind of skill it takes to do a good job, especially on a more difficult car like my black car, I have no problem at all paying these guys what they're worth. I gave the shop owner the green light to do what it takes to do a good job on my car and so I'm fine with the cost. I think most of us, as customers, are willing to pay the price if we know that the people in the shop are being honest and straightforward with us and are making their best efforts to do a good job.

[@marioskosmidhs9454]

Yes yes yes yes.....dear sir's...a big YES in what you are saying today......so so so TRUE. Thanks for you as experts coming forward and telling trouths....... My best reegards from Athens Greece

[@adamthurman4697]

Managing expectations with a blooper too! ;) I love this series you guys have done with Yvan. Such great information!!! As always, thank you for the hard work you guys put in for these videos.

[@masterexploder6802]

Once you see swirls, and scratches, you can't unsee them. Most people think that's how paint supposed to look.

[@SuperiorVideos12]

Yvan lost a lot of weight the past couple years! Looks great!

[@LacroixCruiser]

Christopher Yost yes, changed the way I eat, and enjoying life so much more without the added 75 lbs.

[@uniquesautocare]

Always enjoy these videos, keep them coming guys👍🏼

[@brendancaldwell5376]

Thanks guys! Loving these videos!

[@csiautodetail]

Sometimes the cars come with even less clear coat, I bought a brand new chevy silverado 2017 a year ago and didn't check the thickness of the paint well a few days later I decided to put a paint coating and before I star getting ready to do some paint correction because even though it was brand new already had a few imperfections I checked the thickness of the paint and in some parts of the hood the reading was as low as 3.8 mils the highest was about 4.6. That is horrible and that is happening with a lot of manufacturers because the want to go the cheap route and save money in the paint and also the clear coat fails a lot faster.

[@ryanb8736]

CSI AUTO DETAIL Some GM vehicles have the worst paint these days. It’s amazing at how much they charge for the trucks though.

[@williamarden5441]

You would think they could put more into their paint, as a lot of the older trucks had severe paint failurr

[@joecat8566]

1 mil = around 25 microns. If the truck was averaging around 4 mils, that's 100 microns which is plenty to work with. The clear coats have much more advanced hardeners and UV protection than they used to. Of those 100 microns, the majority is clear on modern paint systems. That's not to say don't be careful, but 4 mils or 100 microns is by far not a complete red flag, depending upon the service you're trying to perform.

[@ianlomax8303]

Hi . I do like a good one step paint correction make more per hour with that. Love the videos. Is there a course from opti coat in the England ? Ian

[@jerbearnone2012]

Also location matters. Here in Wisconsin pretty much no one details their vehicles.

[@LacroixCruiser]

Kubi I’m teaching a group of detailers in WI in February.

[@gworkseliteautofinish3611]

Time is Money, great episode. 😎👍🏻

[@edmundiverson6377]

Gentlemen, what have you found to be the best practices/methods to create repeat clients? Thanks in advance for your insights

[@LacroixCruiser]

Edmund Iverson exceptional customer service, fair pricing, giving what they pay for.

[@robergenex6846]

A one step in one hour sound awesome How much did you spend prepping for the polish...wash/claying/tape etc?

[@LacroixCruiser]

Rober Genex prep( wash, Clay , no taping required with solvent free polishes) is about 15 minutes.

[@rockhills]

What's in the silver bottle next to the car wax?

[@LacroixCruiser]

rockhills Optimum Clear Coat Restorer

[@ricbrn]

Todd Cooperider has stated they spend 6 to 8 hours on a one step.

[@britishrocklovingyank3491]

That is weird. What are they doing that it takes 8 hours to do a one step?

[@danpfeifer7618]

Jonathan Beckham Todd doesn’t work on average cars and doesn’t charge average prices. His clientele is high end and have higher expectations than the average guy, but they will pay the higher prices.

[@britishrocklovingyank3491]

Yeah, your right. I am doing 800 things at once got my signals all crossed. For some reason, I was thinking in terms of daily drivers. But if someone comes rolling in with an F40 they are going to expect an 8 hour one step.

[@utzdeac]

to wash my car it taks 1-1.5h :) or wash, decontamination....the prep is not in this 1h?

[@LacroixCruiser]

If you’re spending more than 2 hours on a polishing “step” it’s time to re-evaluate your process. When chasing a certain level of results, it’s often much more efficient to do a compound step first.

[@aaronderrick5721]

Levi.. I totally understand the customers that have the vehicles where it's not necessary to do hours and hours of paint correction. But you had your guys able to do a one-step in 1 hour?! To me that's a little quick to go around a vehicle one time, I'm going to do a 21 Audi rsq8 which is a rather large SUV not the biggest, and I'm only going to go around it one time with an AIO,... an hour is seriously pushing, that is extremely fast. I think 2 to 3 hours Max sounds a lot more realistic, if the entire car is done properly even the roof because some people don't even touch the roof I know that for a fact, because they think the customer won't even look on the roof. Now, I work with high-end Vehicles so I'm not dealing with outside customers bringing their cars for details in that sense, I'm dealing with customers that's really don't mind the money, and I'm luckily able to sometimes take my time. Maybe if you're on a serious time crunch and you have a lot of cars to try and get done, but what detailer would want to work in an environment like that where you're constantly rushed?? and you can't really do the work you want to do, I wouldn't want to work at a shop like that. But I know some guys do unfortunately. But yes, managing the customer's expectations is important

[@marioskosmidhs9454]

A trye lesson this.video.....i would.like to teach this video in detailers all over the world.... ..and.most...on...forums... Thanks you sir

[@MrMully48]

I take it your 1 steps dont involve a tar/iron remover, clay process, full wash process, because if it did it would be more than 1hr a lot more, great videos by the way

[@LacroixCruiser]

MrMully48 that part takes roughly 15 -20 minutes if your work space is set up efficiently. Optimum Power Clean pre-spray, Rinse, Apply FerreX, allow to dwell, agitate, Rinse, Optimum No Rinse(ONR) wash, Clay start polishing, no need to dry.

[@MrMully48]

No disrespect Yvan, but an average size family saloon can take 15-20 mins to clay, unless theres 2 people doing it, you have to dry the car the car to prevent drips before polishing, i would like to see a video of the process, maybe everyone has a different view as to what a 1 step is.

[@g.osiris1615]

It takes me 2-3 hours to deep clean wheels and wheel wells wash the car and chemically decontaminate it and then clay it and then remove extra tar spots not been removed by clay and then clean all glass to perfection; then a true one step takes around 5-7 hours extra on a sedan size; and i am full time detailer i dont do more than a car a day

[@LacroixCruiser]

MrMully48 A few changes may help you increase your profits. A clay towel will be much faster than traditional clay. When using the Optimum Synergy to your advantage, you can wash with Optimum No Rinse(ONR) and allow it to dry on the surface, it will leave Polymer spots, not water spots that will not be an issue, especially when polishing with the Hyper Paint Correction System(HPCS).

[@MasterOfShine]

1 step is only meant to mean the actual polishing step. i.e. 1 step, 2 step, 3 step. a 1 step polish should only take anywhere from 45 minutes to 1:30 hours for the machine to be on the car.

[@VW.907]

Yeah this is a struggle for sure.

[@iwayned]

newbie question: explain 1 step 2 step and three steps. Please.

[@Gunnvulcan]

How in the hell do you get a car in to a shop, do a wash, deconn, and one step in an hour?

[@mrpoob8497]

Blake Presson Takes me 2 hours to wash a car, but then again, the ones I do are pretty dirty to begin with.

[@LacroixCruiser]

Blake Presson organisation, practice, efficiency, and not bowing to peer pressure of other detailers, but looking at the process logically.

[@ForensicCats]

It's NOT paint, it's clear coat correction! (Not single stage).

[@paulgyro]

Yes they know that, prime + base coat + clear coat = modern day paint system

[@ForensicCats]

@@paulgyro , link me to the part that u say they know that.

[@paulgyro]

They have tons of other videos discussing all sorts of aspects of paint correction where they discuss in detail what everyone knows as paint. Do I really need to find one for you ?

[@ForensicCats]

@@paulgyro , I saw this content and commented on this content... You also commented on this content and stated that was stated... I thought I missed it... Now, you clarify it is on their other content... I will keep my comment as it stands unless new data presents. If, would be nice for other viewers 2 c u r correct...

[@paulgyro]

I'll find a video to show you they know about the modern paint system but I believe your assertion is misleading. Clear coat is part of the modern paint system and that system as a whole is referred to as paint. You getting hung up on semantics isn't helpful to anyone. Are you familiar with the background of the gentleman here?

[@billbuss7542]

What’s your favorite one step?

[@AnasDrifter]

Well said (y)

[@Siwulam]

holy crap did you say one step a whole car in 1 hour is what you expect? I think thats really unreasonable. It takes me 6 hours to do a really good 2 step. If you follow white details his 2 steps take 3-4 days.

[@britishrocklovingyank3491]

If you don't think a good 1 step can be done in an hour you need to double check your process.

[@ricbrn]

@@britishrocklovingyank3491 I would be interested in seeing the process that can do a one step in one hour. A light polish on a small car maybe.

[@britishrocklovingyank3491]

If you are talking about using one steps to increase gloss on daily drivers for people who don't view car pain as a fetish, the point of this episode, one hour is plenty of time.

[@ricbrn]

@@britishrocklovingyank3491 Yea, a light polish. One step as an industry standard looks to get up around 60% paint correction. A light polish looks to give some gloss and shine. 1. light polish(paint enhancement) 2. One-step 3. Multi-step. At least thats the way we have always offered it.

[@britishrocklovingyank3491]

Fine, you win. Light polish. Our industry's vocabulary is saved. The point of the video is that you take a person with a two-year-old Accord who runs it through the local full-service car wash a couple of times a month and do a one ste...sorry, light polish and it will more than satisfy them.

[@sthildas4857]

Do not give your profit away, your time, resources plus skills are not free.

[@SuperiorVideos12]

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